About this Specialization
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional customer experiences, this role is for you. This program uniquely prepares learners for their new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You'll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.
From | CVS Health via Coursera |
---|---|
Hours | 95 |
Instructors | Cory McLaren, Denielle Booth, Ricky La |
Language | English |
Subjects | Business |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Call Center Administration $36k
Call Center Agents $44k
Call Center Representatives $46k
Call Center Specialist 2 $49k
Call Center Liaison $53k
Coach Call Center $55k
Call Center Representative 1 3 $61k
Inbound Call Center $62k
Call Center Dispatcher $64k
Call Center Nurse $67k
Call Center Agent 2 $68k
Call Center Advocate $70k
Courses in this Specialization
Listed in the order in which they should be taken
Starts | Course Information | |
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Jun |
Introduction to Customer Service (You were viewing this course) The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course... Coursera | CVS Health |
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Jun |
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios.... Coursera | CVS Health |
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Jun |
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses... Coursera | CVS Health |
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Jun |
Preparing for Your Call Center Customer Service Role Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your... Coursera | CVS Health |
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From | CVS Health via Coursera |
---|---|
Hours | 95 |
Instructors | Cory McLaren, Denielle Booth, Ricky La |
Language | English |
Subjects | Business |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Call Center Administration $36k
Call Center Agents $44k
Call Center Representatives $46k
Call Center Specialist 2 $49k
Call Center Liaison $53k
Coach Call Center $55k
Call Center Representative 1 3 $61k
Inbound Call Center $62k
Call Center Dispatcher $64k
Call Center Nurse $67k
Call Center Agent 2 $68k
Call Center Advocate $70k
Similar Courses
Sorted by relevance