Interacting with Customers
CVS Health Call Center Customer Service,
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.
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Length | 5 weeks |
Effort | 4 weeks of study, 5-6 hours/week |
Starts | Jun 26 (earlier today) |
Cost | $49 |
From | CVS Health via Coursera |
Instructor | Denielle Booth |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business |
Tags | Business Personal Development Business Essentials |
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Rating | Not enough ratings |
---|---|
Length | 5 weeks |
Effort | 4 weeks of study, 5-6 hours/week |
Starts | Jun 26 (earlier today) |
Cost | $49 |
From | CVS Health via Coursera |
Instructor | Denielle Booth |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business |
Tags | Business Personal Development Business Essentials |
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