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Ed Liberman, Brien Posey, Heather Ackmann, David Davis, Daniel Lachance, Pankaj Malik, Mike Halsey, Vlad Catrinescu, Don Jones, Ben Piper, Stephen Haunts, Theresa Miller, Alan Wright, Glenn Weadock, Tim Warner, Bob Flisser, Fran Gilbane, Rich Gilbane, Kunal D Mehta, Justin Harris, Shari Oswald, Mark Ingram, Eric Deinzer, CouchCon Live, Delano Athias, and Craig St. Jean

This collection of courses provides newcomers with the first step they need to start a career in IT. After completing this path, learners should be prepared to begin an entry-level IT job, such as Help Desk Technician or Desktop Support Technician, that provides additional hands-on experience. With some experience, learners will be ready to move into more formal certification programs, such as Microsoft's MCSA collection of certification titles.The target audience for this path is anyone who is interested in starting an entry-level job in IT. This career track is also suitable for those switching into the IT industry, and who are focused on the operations side of IT, rather than the software development side.

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This collection of courses provides newcomers with the first step they need to start a career in IT. After completing this path, learners should be prepared to begin an entry-level IT job, such as Help Desk Technician or Desktop Support Technician, that provides additional hands-on experience. With some experience, learners will be ready to move into more formal certification programs, such as Microsoft's MCSA collection of certification titles.The target audience for this path is anyone who is interested in starting an entry-level job in IT. This career track is also suitable for those switching into the IT industry, and who are focused on the operations side of IT, rather than the software development side.

What You'll Learn

  • Computer Software
  • Operating Systems
  • Networking Essentials
  • Security Essentials
  • Business Technology Infrastructure
  • Helpdesk Essentials
  • Windows 10
  • Microsoft Office 2016
  • Enroll now

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    What's inside

    Five courses

    Help Desk Essentials: Customer Interaction

    (3 hours)
    Learn essential soft skills and customer service techniques for working on an IT help desk.

    Dealing with Irrational Customers and Escalating Complaints

    (0 hours)
    A successful Support Center is prepared for any customer situation. In this course, you will learn how to handle an irrational customer and gain an understanding of when to escalate complaints to a manager.

    Microsoft Word (2016): Essentials

    (1 hours)
    Microsoft Word is one of the most widely-used apps today. Learn to use Word 2016 to work with documents, format, save, and export.

    Excel 2016 for Windows and Mac: Essentials

    (2 hours)
    If you're new to Excel or need a refresher, this course will teach you the basics of using and creating spreadsheets, including entering and editing data, managing lists, writing formulas and using functions, formatting sheets, and printing your work.

    Using Outlook (2016)

    (3 hours)
    Learn the new and improved features of Outlook 2016, including email, calendar, contacts, and task management.

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