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Dealing with Irrational Customers and Escalating Complaints

Fundamentals of IT Operations,

A successful Support Center is prepared for any customer situation. In this course, Dealing with Irrational Customers and Escalating Complaints, you will learn to educate your staff about dealing with irrational customers. First, you will delve into the steps your organization must understand to ensure that even the worst situation is resolved with a great customer service experience. Next, you will learn about maintaining professionalism. Last, you will dive into complaint escalation techniques. When you are finished with this course, you will have the knowledge and skills necessary to deal with any stressful customer service situations your organization might face.
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Length 0.7 hours
Starts On Demand (Start anytime)
Cost $35/month (Access to entire library- free trial available)
From Pluralsight
Instructor Theresa Miller
Download Videos On Windows, MacOS, iOS, and Android Pluralsight app
Language English
Tags Business Professional Customer Service

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Rating Not enough ratings
Length 0.7 hours
Starts On Demand (Start anytime)
Cost $35/month (Access to entire library- free trial available)
From Pluralsight
Instructor Theresa Miller
Download Videos On Windows, MacOS, iOS, and Android Pluralsight app
Language English
Tags Business Professional Customer Service

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