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Heather Mylan-Mains
A successful business analysis career depends on your ability to work well with people; not an easy task. This course will teach the skills and techniques that will help you to put people first, enabling success in business analysis.
Read more
A successful business analysis career depends on your ability to work well with people; not an easy task. This course will teach the skills and techniques that will help you to put people first, enabling success in business analysis.
Read more
A successful business analysis career depends on your ability to work well with people; not an easy task. This course will teach the skills and techniques that will help you to put people first, enabling success in business analysis.
At the core of business analysis is a thorough knowledge of understanding people. In this course, Putting People First as a Business Analyst, you will gain an understanding of how to manage working well with people. First, you’ll discover how to understand people. Next, you’ll explore how to manage conflict and influence others. Then, you will focus on how to advocate for your stakeholders. Finally, you will learn how to create and leverage a network. When you are finished with this course, you will have a foundational knowledge of skills to work effectively with people to be successful in business analysis. This will help you as you move forward in your business analysis career.
Register for this course and see more details by visiting:
OpenCourser.com/course/00z3rz/putting
What's inside
Syllabus
Course Overview
Working Well with People as a Business Analyst
Understanding People
Managing Conflicts
Read more
Syllabus
Course Overview
Working Well with People as a Business Analyst
Understanding People
Managing Conflicts
Read more
Influencing Others to See the Future
Creating a Sense of Control
Advocating for the Business Need
Knowing When to Get Others Involved
Putting It All Together
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops soft skills such as conflict management, influence, and advocacy, which are essential for business analysts
Emphasizes the importance of understanding people, a core skill for business analysts
Provides a solid foundation for those looking to build a career in business analysis
Taught by an experienced instructor with expertise in business analysis
Covers essential topics such as managing conflict, influencing others, and advocating for stakeholders
Lacks hands-on exercises and practical examples, which may limit its effectiveness for some learners
Save this course
Save Putting People First as a Business Analyst to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Putting People First as a Business Analyst with these
activities:
Compile a list of resources on conflict management and communication
Show steps
Assemble a valuable collection of resources on conflict management and communication strategies, providing easy access to relevant materials for further learning.
Browse courses on
Conflict Resolution
Show steps
-
Identify credible sources and gather articles, books, and online resources.
-
Organize the resources by topic and relevance.
-
Create a document or digital collection for easy reference.
Read 'Difficult Conversations: How to Discuss What Matters Most'
Show steps
Gain practical guidance on navigating challenging conversations in business analysis, fostering productive dialogue and maintaining positive relationships.
View
Difficult Conversations: How to Discuss What...
on Amazon
Show steps
-
Explore the key principles of effective communication in difficult situations.
-
Identify and practice techniques for addressing sensitive topics and managing emotions.
-
Apply the learned strategies to real-world business analysis interactions.
Read 'People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts'
Show steps
Gain practical insights into the art of interpersonal communication and conflict management, setting a strong foundation for effective collaboration in business analysis.
View
Listen Up or Lose Out: How to Avoid...
on Amazon
Show steps
-
Explore the book's introduction and key concepts.
-
Read through the chapters on assertiveness, active listening, and resolving conflicts.
-
Apply the principles discussed in the book to real-life scenarios and business analysis interactions.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Engage in peer discussions on conflict management strategies
Show steps
Exchange experiences and perspectives with peers, gaining valuable insights and expanding your toolkit for effectively navigating conflicts in business analysis.
Browse courses on
Conflict Resolution
Show steps
-
Identify a specific conflict scenario or challenge.
-
Facilitate a discussion among peers, sharing different perspectives and strategies.
-
Analyze the collective insights and identify best practices for conflict resolution.
Participate in mock stakeholder interviews
Show steps
Develop your communication and stakeholder engagement skills by practicing mock interviews, honing your ability to elicit and understand stakeholders' needs.
Browse courses on
Stakeholder Management
Show steps
-
Identify a scenario and define the stakeholder persona.
-
Prepare interview questions tailored to stakeholder interests.
-
Conduct mock interviews and actively listen to stakeholder perspectives.
-
Analyze the interview outcomes and identify areas for improvement.
Attend a negotiation workshop
Show steps
Elevate your negotiation skills by attending a dedicated workshop, gaining practical knowledge and techniques to effectively negotiate and reach mutually beneficial agreements in business analysis.
Browse courses on
Negotiation
Show steps
-
Research and identify a reputable negotiation workshop.
-
Attend the workshop and actively participate in exercises and discussions.
-
Apply the learned negotiation strategies to real-life business analysis scenarios.
Develop a stakeholder communication plan
Show steps
Enhance your stakeholder engagement strategy by creating a comprehensive communication plan, ensuring effective and targeted communication throughout the business analysis process.
Browse courses on
Stakeholder Management
Show steps
-
Identify all relevant stakeholders and their communication preferences.
-
Develop a communication strategy tailored to each stakeholder group.
-
Create a communication schedule and delivery plan.
-
Implement the communication plan and monitor its effectiveness.
Conduct a stakeholder analysis for a real-world project
Show steps
Immerse yourself in a practical application of stakeholder analysis by conducting a comprehensive study for a real-world project, enhancing your understanding of stakeholder identification, prioritization, and engagement.
Browse courses on
Stakeholder Management
Show steps
-
Define the project scope and objectives.
-
Identify and map all relevant stakeholders.
-
Analyze stakeholder interests, power, and influence.
-
Develop a stakeholder engagement strategy.
-
Implement the stakeholder engagement plan and monitor its effectiveness.
Compile a list of resources on conflict management and communication
Show steps
Assemble a valuable collection of resources on conflict management and communication strategies, providing easy access to relevant materials for further learning.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Identify credible sources and gather articles, books, and online resources.
- Organize the resources by topic and relevance.
- Create a document or digital collection for easy reference.
Read 'Difficult Conversations: How to Discuss What Matters Most'
Show steps
Gain practical guidance on navigating challenging conversations in business analysis, fostering productive dialogue and maintaining positive relationships.
View
Difficult Conversations: How to Discuss What...
on Amazon
Show steps
Show steps
Show steps
- Explore the key principles of effective communication in difficult situations.
- Identify and practice techniques for addressing sensitive topics and managing emotions.
- Apply the learned strategies to real-world business analysis interactions.
Read 'People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts'
Show steps
Gain practical insights into the art of interpersonal communication and conflict management, setting a strong foundation for effective collaboration in business analysis.
View
Listen Up or Lose Out: How to Avoid...
on Amazon
Show steps
Show steps
Show steps
- Explore the book's introduction and key concepts.
- Read through the chapters on assertiveness, active listening, and resolving conflicts.
- Apply the principles discussed in the book to real-life scenarios and business analysis interactions.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Engage in peer discussions on conflict management strategies
Show steps
Exchange experiences and perspectives with peers, gaining valuable insights and expanding your toolkit for effectively navigating conflicts in business analysis.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Identify a specific conflict scenario or challenge.
- Facilitate a discussion among peers, sharing different perspectives and strategies.
- Analyze the collective insights and identify best practices for conflict resolution.
Participate in mock stakeholder interviews
Show steps
Develop your communication and stakeholder engagement skills by practicing mock interviews, honing your ability to elicit and understand stakeholders' needs.
Browse courses on
Stakeholder Management
Show steps
Show steps
Show steps
- Identify a scenario and define the stakeholder persona.
- Prepare interview questions tailored to stakeholder interests.
- Conduct mock interviews and actively listen to stakeholder perspectives.
- Analyze the interview outcomes and identify areas for improvement.
Attend a negotiation workshop
Show steps
Elevate your negotiation skills by attending a dedicated workshop, gaining practical knowledge and techniques to effectively negotiate and reach mutually beneficial agreements in business analysis.
Browse courses on
Negotiation
Show steps
Show steps
Show steps
- Research and identify a reputable negotiation workshop.
- Attend the workshop and actively participate in exercises and discussions.
- Apply the learned negotiation strategies to real-life business analysis scenarios.
Develop a stakeholder communication plan
Show steps
Enhance your stakeholder engagement strategy by creating a comprehensive communication plan, ensuring effective and targeted communication throughout the business analysis process.
Browse courses on
Stakeholder Management
Show steps
Show steps
Show steps
- Identify all relevant stakeholders and their communication preferences.
- Develop a communication strategy tailored to each stakeholder group.
- Create a communication schedule and delivery plan.
- Implement the communication plan and monitor its effectiveness.
Conduct a stakeholder analysis for a real-world project
Show steps
Immerse yourself in a practical application of stakeholder analysis by conducting a comprehensive study for a real-world project, enhancing your understanding of stakeholder identification, prioritization, and engagement.
Browse courses on
Stakeholder Management
Show steps
Show steps
Show steps
- Define the project scope and objectives.
- Identify and map all relevant stakeholders.
- Analyze stakeholder interests, power, and influence.
- Develop a stakeholder engagement strategy.
- Implement the stakeholder engagement plan and monitor its effectiveness.
Career center
Learners who complete Putting People First as a Business Analyst will develop knowledge and skills
that may be useful to these careers:
Business Analyst
Business Analyst
Business Analysts often engage heavily with all levels of a company, from entry-level staff to the CEO. To succeed in this role, it is important to develop strong people skills. Beyond this, Business Analysts can effectively advocate for business needs, influence others, and understand the perspectives of various stakeholders. This course will help build a foundation for a successful career in business analysis by providing relevant training in advocacy, understanding stakeholders, conflict management, and people management.
Product Manager
Product Manager
Product Managers must work with multiple teams across an organization to ensure a smooth product launch and continued success for a product. This course can provide Product Managers with training in understanding people and managing conflict, which can ensure that they can work effectively with their teams.
Consultant
Consultant
Consulting firms advise clients on a variety of business processes and initiatives. Consultants must be able to work with people at all levels of a company and often serve as advocates for clients. This course may be useful for those aspiring to a career in consulting by providing training in working with people, advocating for stakeholders, and resolving conflict.
Project Manager
Project Manager
Project Managers work with people with varying skillsets and backgrounds to bring projects to completion. To be successful in this role, Project Managers must be able to manage conflict, resolve issues, and create a sense of stability. This course may be useful for those looking to become Project Managers as it provides training in understanding people, creating a sense of control, and working well with people.
Sales Manager
Sales Manager
Sales Managers must be able to build relationships with their clients. They must also be effective advocates and be able to influence clients towards making purchasing decisions. This course may be useful for those looking to become Sales Managers as it can help them build foundational skills in understanding people, managing conflict, and influence.
Data Analyst
Data Analyst
Data Analysts often work in teams to collect, clean, and analyze data. To be successful, Data Analysts must be effective communicators and be able to clearly present their findings to various stakeholders. This course may be helpful for those aspiring to a career in data analysis as it can teach them to better understand people, create a sense of control, and influence others.
Account Manager
Account Manager
Account Managers are responsible for building and maintaining relationships with clients. By doing so, they expand the client base and increase revenue. This course may be useful for those looking to become Account Managers as it can teach them how to work effectively with people, understand their perspectives, and advocate for their interests.
Marketing Manager
Marketing Manager
Marketing Managers work with people from various departments to develop and execute marketing campaigns. They must effectively advocate for their marketing initiatives and persuade stakeholders to support their ideas. This course may be helpful for those looking to become Marketing Managers as it provides training in understanding people, influencing others, and creating a sense of control.
Customer Success Manager
Customer Success Manager
Customer Success Managers work to ensure that customers have positive experiences with a company's product or service. They work with customers to identify issues and resolve them in a timely manner. This course may be useful for those looking to become Customer Success Managers as it can help them learn how to work with people, understand their needs, and advocate for them.
Customer Service Manager
Customer Service Manager
Customer Service Managers work with customers to resolve issues and ensure that they have a positive experience with a company's product or service. They must be effective communicators and be able to understand the needs of customers. This course may be helpful for those looking to become Customer Service Managers as it can help them build skills in understanding people, working with people, and advocating for them.
Recruiter
Recruiter
Recruiters work with people from various backgrounds and skillsets to fill job openings. To be successful, Recruiters must be effective communicators and be able to build relationships with potential candidates. This course may be useful for those looking to become Recruiters as it can help them learn how to work with people, understand their needs, and advocate for them.
Human Resources Manager
Human Resources Manager
Human Resources Managers work with people in all levels of a company to ensure that the company is operating in compliance with employment laws. They also work to develop and implement HR policies and programs. This course may be useful for those looking to become Human Resources Managers as it can help them build skills in working with people, understanding their needs, and advocating for them.
Therapist
Therapist
Therapists work with people from all walks of life to help them overcome mental health challenges and improve their quality of life. They must be effective communicators and be able to build relationships with clients. This course may be useful for those looking to become Therapists as it can help them learn how to work with people, understand their needs, and advocate for them.
Social Worker
Social Worker
Social Workers work with people from all walks of life to help them overcome challenges and improve their quality of life. They must be effective communicators and be able to build relationships with clients. This course may be useful for those looking to become Social Workers as it can help them learn how to work with people, understand their needs, and advocate for them.
Teacher
Teacher
Teachers work with students from various backgrounds and skillsets to help them learn and grow. To be successful, Teachers must be effective communicators and be able to build relationships with students. This course may be useful for those looking to become Teachers as it can help them learn how to work with people, understand their needs, and advocate for them.
For more career information including salaries, visit:
OpenCourser.com/course/00z3rz/putting
Reading list
We've selected 12 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Putting People First as a Business Analyst.
Save
Provides a complete overview of business analysis, providing a solid foundation for current or potential business analysts.
This popular reference tool for business analysts, covering various topics in business analysis including requirements elicitation and documentation, process mapping, and feasibility analysis.
Serves as a useful resource for business analysts seeking to improve the quality of their work and deliverables.
Provides a comprehensive overview of conflict management for business analysts. It covers topics such as identifying and resolving conflict, negotiating, and building consensus. This book would be particularly useful for business analysts who want to improve their conflict management skills.
Provides a comprehensive guide to communicating with stakeholders. It covers topics such as stakeholder analysis, communication planning, and communication methods. This book would be particularly useful for business analysts who want to improve their communication skills or who are working on projects with complex stakeholder relationships.
Provides a comprehensive guide to building a business case. It covers topics such as business case development, business case analysis, and business case presentation. This book would be particularly useful for business analysts who want to improve their business case writing skills or who are working on projects that require a business case.
Takes a broad look at business analysis. It includes general business analysis principles and methods, as well as specific information on how to work well with people as a business analyst. This book provides the foundation of business analysis.
Save
Provides a practical guide to negotiation. It covers topics such as negotiation strategies, negotiation tactics, and negotiation ethics. This book would be particularly useful for business analysts who want to improve their negotiation skills or who are working on projects with complex stakeholder relationships.
Save
Provides a practical guide to influencing others. It covers topics such as persuasion, negotiation, and building relationships. This book would be particularly useful for business analysts who want to improve their influencing skills.
Is commonly used as a textbook at academic institutions for a course on system analysis and design. It provides thorough coverage of the subject and valuable resource for business analysts who want to learn more about the technical aspects of business analysis.
Provides a comprehensive overview of data analysis for business analysts. It covers topics such as data collection, data analysis, and data visualization. This book would be particularly useful for business analysts who want to improve their data analysis skills.
Provides a comprehensive guide to networking. It covers topics such as building relationships, finding mentors, and using social media. This book would be particularly useful for business analysts who want to improve their networking skills.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/00z3rz/putting
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Time
98 hours
Level
Introductory
Via
Pluralsight
Instructor
Heather Mylan-Mains
Language
English
This course belongs to a
collection
called
Becoming a Business Analyst. It's comprised of five courses:
- So You Want to Be a Business Analyst
- Putting People First as a Business Analyst (viewing)
- Living in an IT Team as a Business Analyst
- The Technical Business Analyst
- Life Beyond Business Analysis
Good to know
Develops soft skills such as conflict management, influence, and advocacy, which are essential for business analysts
Emphasizes the importance of understanding people, a core skill for business analysts
Provides a solid foundation for those looking to build a career in business analysis
Taught by an experienced instructor with expertise in business analysis
Covers essential topics such as managing conflict, influencing others, and advocating for stakeholders
Lacks hands-on exercises and practical examples, which may limit its effectiveness for some learners
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