Communication Fundamentals: How To Communicate Better from Udemy

What's inside

Learning objectives

Effectively communicate

Communicate with different personalities

Effectively communicate
Communicate with different personalities

Syllabus

Welcome to Communication Fundamentals! In this lesson students will be introduced to Lorraine Wiseman. You will learn what communication is.

Welcome to Communication Fundamentals!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in communication fundamentals. Lorraine will share the tools you will learn in this course. We will dive into exactly what communication fundamentals are, look at how to communicate within your organization and culturally and gain an understanding as to why effective communicating is so important.

In this lesson you will learn about the elements of communication. We will look at Aristoles version: ethos, pathos and gogos.

Effectively communicate in formal and informal situations

In this lesson you will learn about communication and receiver interpretation, noise and responses!

In this lesson you will learn about strategic conversations, effective listening, discernment, body language and dialogue.

In this lesson you will learn about various means of communication including; formal reports, electronics, memos, telephone, face to face. You will learn how to approach each.

In this lesson you will learn about non-verbal communication methods and how to effectively use them!

Given the situation and message that needs to be delivered, identify the best channel for communication.

There are various styles of communication that you can use to make the best of situations and create a positive rapport. In this section you will learn about them!

In this lesson you will gain an understanding of preferences: listening vs reading; detail or overview; and frequency of information required.

Listening loudly is a very important part of communicating and there are different ways of listening. It is also important to manage your thought process. In this lesson you will learn how to listen loudly!

In this lesson we will explore open-ended vs closed ended questions; probing questions and level 3 questions!

Let's look at different communicating styles based on the style of ones decision making; we will explore the charismatics, the thinkers, the skeptics, the followers and the controllers, in this lesson.

Persuasion is a big part of communicating; in this lesson we explore the persuasion principles; liking and reciprocity.

Persuasion is a big part of communicating; in this lesson we explore the persuasion principles; social proof and consistency.

Persuasion is a big part of communicating; in this lesson we explore the persuasion principles; authority and scarcity.

In this lesson you will learn about sharing credit, acting modest, asking questions, conversational rituals, apologies, feedback, compliments, ritual opposition, negotiating authority and indirectness.

In this lesson we look at the art of persuasion; establishing credibiltiy, goals on a common ground, vividly reinforce your position and connecting emotionally.

In this lesson you will learn when to use silence as a tool and when silence is destructive.

In this lesson you will learn how to be open, connect, and be passionate when communicating.

In this lesson you will learn how to use storytelling to: generate action; tell the audience who you are; demonstrate values; foster collaboration and addressing the grapevine, sharing knowledge and leading.

Match the description to the communication style.

Watch the 2 video clips of communications being demonstrated in the following lessons; identify which style is being used and what about that style was effective and/or ineffective.

Identify which style of communication is being used in this example and what about this style was effective and/or ineffective?

How to effectively communicate as a manager and how to effectively communication under pressure

In this lesson you will learn about organizational structure, financial results, time management and your role and corporate culture.

In this lesson you will learn about who takes charge, types of crisis, types of company, communication frequency, personal touch and looking forward!

Every company needs ideal communications people, especially in difficult situations. In this lesson you will learn what you can expect from an ideal communications person.

At times in life, crisis situations occur. These are particularly important times to have an excellent communications person handling these situations. In this lesson we will explore how to effectively communicate in a crisis situation.

At times you will face a skeptical individual or audience. In this lesson you will learn how to handle this type of situation!

It is very important to be a strong communicator when delivering bad news. In this lesson you will learn how to appropriately deliver bad news.

Given the 3 attached scenarios; how would you communicate the message to those who are on the receiving end? Record yourself with your mobile device. Reflect.

Cross Cultural Communication

With technology constantly advancing, businesses today have the ability to hire teams, virtually, from all over the world. In this lesson you will learn about the trails and tribulations that come with hiring a virtual team as well as which practices to put into place to have the best outcome with your virtual team!

In this lesson you will learn how to recognize when you should be giving an individual or situation, the benefit of the doubt.

In this lesson you will learn how to ensure that your message is being understood.

In this lesson we explore the value and benefit of being intentionally positive!

In this lesson you will learn how to effectively offer positive suggestions that will influence an individual to do even better.

In this lesson you will learn about the common cause of communication breakdowns and how to avoid them.

In this exercise; write an email message to your new virtual team where you are the project leader and your team members are in Brazil, Germany, China, Canada and Sweden.

In Summary

In this lesson Lorraine will review with you, what you have learned so far and what you can take away from this course to successfully move forward as a strong communicator!

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Effectively addresses communication needs of employees, managers, and teams

Focuses on various channels of communication and how to utilize them effectively

Led by instructor with over 25 years of experience in leadership roles

Provides hands-on exercises and activities for practical application of concepts

Covers essential aspects of communication, such as persuasion, body language, and cultural differences

Reviews summary

Effective communication toolkit

learners say that this course is an effective and well-received match for individuals looking to strengthen their communication skills, particularly in a corporate or professional setting. The course is designed to help learners understand the fundamentals of communication, including the process of communication, different communication styles, and how to communicate effectively in different situations. The course is highly praised for its clear and concise content, engaging presentations by the instructor, and practical exercises that allow learners to apply the concepts they learn. Key takeaways from this course include: * **Understanding the communication process:** The course begins by explaining the basic elements of communication, including the sender, receiver, message, channel, and feedback. Learners will gain an understanding of how these elements interact to create effective communication. * **Different communication styles:** The course then explores different communication styles, such as assertive, passive, and aggressive. Learners will learn how to identify their own communication style and how to adapt their style to different situations. * **Effective communication in different situations:** The course also provides guidance on how to communicate effectively in different situations, such as in meetings, presentations, and difficult conversations. Learners will learn how to prepare for these situations and how to deliver their message in a clear and concise manner. * **The importance of nonverbal communication:** The course also highlights the importance of nonverbal communication, such as body language, facial expressions, and eye contact. Learners will learn how to use nonverbal cues to convey their message and to build rapport with others. * **Listening skills:** The course also emphasizes the importance of listening skills. Learners will learn how to listen actively and how to ask clarifying questions. They will also learn how to avoid common listening mistakes. * **Feedback:** The course also provides guidance on how to give and receive feedback. Learners will learn how to give feedback in a constructive and respectful manner and how to receive feedback without becoming defensive. * **Culture and communication:** The course also discusses the impact of culture on communication. Learners will learn how to communicate effectively with people from different cultures and how to avoid cultural misunderstandings. * **Conflict resolution:** The course also provides guidance on how to resolve conflict. Learners will learn how to identify the source of conflict and how to develop a plan to resolve it. They will also learn how to negotiate and compromise.

Conflict resolution involves identifying the source of conflict and developing strategies to address it effectively.

"The course also provides guidance on how to resolve conflict."

"Learners will learn how to identify the source of conflict and how to develop a plan to resolve it."

Understanding cultural differences and adapting communication styles is essential for effective communication in diverse environments.

"The course also discusses the impact of culture on communication."

"Learners will learn how to communicate effectively with people from different cultures and how to avoid cultural misunderstandings."

There are several different communication styles depending on the individual's preference and the situation.

"The course then explores different communication styles, such as assertive, passive, and aggressive."

"Learners will learn how to identify their own communication style and how to adapt their style to different situations."

Providing and receiving feedback is a crucial aspect of communication, allowing for improvement and growth.

"The course also provides guidance on how to give and receive feedback."

"Learners will learn how to give feedback in a constructive and respectful manner and how to receive feedback without becoming defensive."

Nonverbal communication is critical to effective communication and can convey messages beyond words.

"The course also highlights the importance of nonverbal communication, such as body language, facial expressions, and eye contact."

"Learners will learn how to use nonverbal cues to convey their message and to build rapport with others."

Active listening is essential for effective communication and involves paying attention, asking questions, and reflecting on what is being said.

"The course also emphasizes the importance of listening skills."

"Learners will learn how to listen actively and how to ask clarifying questions."

The course offers practical exercises and activities to reinforce the concepts and allow learners to apply what they have learned.

"The highly praised for its clear and concise content, engaging presentations by the instructor, and practical exercises that allow learners to apply the concepts they learn."

The instructor presents the material in a clear, engaging, and professional manner.

"The highly praised for its clear and concise content, engaging presentations by the instructor"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Communication Fundamentals: How To Communicate Better with these activities:

Refine Communication Skills

Show steps

Review the fundamentals of effective communication skills to solidify prior knowledge and enhance your ability to communicate better.

Browse courses on Communication Skills

Show steps

Read articles and books on communication skills
Practice active listening skills with a partner or in a group setting
Engage in role-playing exercises to simulate real-world communication scenarios

Explore Communication Models and Theories

Show steps

Delve into the different communication models and theories to gain a deeper understanding of the dynamics of communication and how it impacts interpersonal relationships and organizational behavior.

Show steps

Research and read about various communication models, such as the Shannon-Weaver model, Schramm's model, and the transactional model
Explore communication theories, such as social exchange theory, expectancy violations theory, and relational dialectics
Apply these models and theories to analyze real-world communication scenarios and interactions

Develop a Communication Plan

Show steps

Create a comprehensive communication plan to enhance communication effectiveness within an organization or for a specific project, addressing target audiences, key messages, and communication channels.

Browse courses on Communication Plan

Show steps

Define the purpose and objectives of the communication plan
Identify target audiences and their communication needs
Develop key messages and craft compelling content
Select appropriate communication channels and strategies
Establish a timeline and budget for implementation
Evaluate the effectiveness of the communication plan and make adjustments as needed

Show all three activities

Career center

Learners who complete Communication Fundamentals: How To Communicate Better will develop knowledge and skills that may be useful to these careers:

Communications Manager

A Communications Manager is a seasoned communications professional with at least five years of experience working with clients to develop effective internal and external communications plans and strategies. Someone in this role will oversee organizational communications and public relations campaigns for an organization, and will oversee the work of the team of communications professionals who execute the strategies that the manager plans. The Communications Fundamentals course can help someone in this role be a more effective leader for their team and communicate more effectively overall, important skills for a manager who is responsible for leading a team that has an important role in the organization's success and reputation. These skills are covered under many lesson topics such as How to Effectively Communicate in Formal and Informal Situations, Communication and Receiver Interpretation and Noise and Responses, Listening Loudly, Open vs. Closed Ended Questions, and many more. With topics covered such as persuasion, active listening, body language, and more, the course will help someone in the role of Communications manager be not only a strong and effective leader but also a stronger communicator overall, helping their leadership skills and their career.

See salaries and explore the career path for Communications Manager

Communications Specialist

A Communications Specialist is an experienced communications professional who will develop and implement communications plans and strategies for an organization. Someone in this role will work on a team of communications professionals to produce content for the organization's website, social media, and other communications channels. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field. These topics include Elements of Communication, How to Effectively Communicate in Formal and Informal Situations, Communication and Receiver Interpretation and Noise and Responses, and more.

See salaries and explore the career path for Communications Specialist

Speechwriter

A Speechwriter is an experienced communications professional that specializes in writing speeches for public figures. Someone in this role will work to craft speeches that are both informative and persuasive. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Speechwriter

Public Relations Specialist

A Public Relations Specialist is an experienced communications professional that specializes in managing the public image of an organization or individual. Someone in this role will develop and implement public relations campaigns to promote the organization or individual in a positive light. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Public Relations Specialist

Media Relations Specialist

A Media Relations Specialist is an experienced communications professional that specializes in building and maintaining relationships with the media. Someone in this role will work to get the organization or individual positive media coverage. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Media Relations Specialist

Grant Writer

A Grant Writer is an experienced communications professional that specializes in writing grant proposals. Someone in this role will work to secure funding for organizations or individuals. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Grant Writer

Proposal Writer

A Proposal Writer is an experienced communications professional that specializes in writing proposals for businesses. Someone in this role will work to secure new business for the organization. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Proposal Writer

Technical Writer

A Technical Writer is an experienced communications professional that specializes in writing technical documentation. Someone in this role will work to create clear and concise documentation that explains complex technical concepts. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Technical Writer

Content Writer

A Content Writer is an experienced communications professional that specializes in writing content for websites, blogs, and other online platforms. Someone in this role will work to create engaging and informative content that attracts and retains readers. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Content Writer

Copywriter

A Copywriter is an experienced communications professional that specializes in writing marketing and advertising copy. Someone in this role will work to create persuasive copy that sells products or services. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Copywriter

Event Planner

An Event Planner is an experienced communications professional that specializes in planning and executing events. Someone in this role will work to create and manage events that are both successful and memorable. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Event Planner

Social Media Manager

A Social Media Manager is an experienced communications professional that specializes in managing social media accounts for organizations or individuals. Someone in this role will work to create and maintain a positive online presence for the organization or individual. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Social Media Manager

Sales Representative

A Sales Representative is an experienced communications professional that specializes in selling products or services. Someone in this role will work to build relationships with customers and close deals. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Sales Representative

Customer Service Representative

A Customer Service Representative is an experienced communications professional that specializes in providing customer service. Someone in this role will work to resolve customer issues and complaints in a timely and efficient manner. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Customer Service Representative

Teacher

A Teacher is an experienced communications professional that specializes in teaching students. Someone in this role will work to create and deliver lesson plans that are both engaging and informative. The course Communication Fundamentals may be useful for someone in this role, as it covers important foundational topics in communication that may be of use to someone who is relatively new to the field.

See salaries and explore the career path for Teacher