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Aleksandra Majkic

The need for digital communication has risen immensely. This course will teach you how to scale up and polish your digital body language in order to communicate effectively with others.

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The need for digital communication has risen immensely. This course will teach you how to scale up and polish your digital body language in order to communicate effectively with others.

Many industries have been shifting their businesses online, so the need for digital communication has risen greatly. In this course, Scaling up Your Digital Body Language, you’ll learn to communicate effectively in a digital environment. First, you’ll explore the concept of digital body language. Next, you’ll discover the best practices to make your messages clear and enable other parties involved to act in the same manner. Finally, you’ll learn how to employ these rules in communication with customers. When you’re finished with this course, you’ll have the skills and knowledge of effective digital communication needed to prevent misunderstandings, resolve issues, and use communication tools productively.

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What's inside

Syllabus

Course Overview
Understanding Digital Body Language
Being a Digital-savvy Communicator
Are You Available and Responsive?
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Supporting Customers in a Digital Environment
How Is Digital Body Language Impacting Business?

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops skills that can be applied across industries, making it relevant to a range of learners
Builds on existing knowledge and skills, making it suitable for intermediate learners
Taught by industry experts, Aleksandra Majkic, ensuring high-quality instruction
Covers a range of topics related to digital communication, offering a comprehensive understanding
Provides practical guidance on how to use digital communication tools effectively
Includes hands-on exercises and activities to reinforce learning

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Scaling up Your Digital Body Language with these activities:
Test yourself on digital body language
Refresh your memory and strengthen your foundational understanding of digital body language
Show steps
  • Review the key concepts and elements of digital body language.
  • Consider how these elements influence your communication in both personal and professional settings.
Explore online resources and tutorials on digital body language
Enhance your knowledge by seeking out and following online resources and tutorials on digital body language
Show steps
  • Search for reputable sources and tutorials on digital body language.
  • Select resources that align with your learning objectives.
  • Follow the tutorials and complete any associated exercises and assessments.
  • Evaluate your understanding and identify areas for further exploration.
Read a book or article on the psychology of digital communication
Gain a deeper understanding of the psychological underpinnings of digital communication by reading a relevant book or article
Show steps
  • Find a book or article that delves into the psychology of digital communication.
  • Read the book or article thoroughly.
  • Take notes and highlight key concepts and insights.
  • Reflect on how the information aligns with your own experiences and observations.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice sending and receiving messages with intentional digital body language
Improve your communication skills by practicing sending and receiving messages with intentional digital body language
Show steps
  • Identify a communication partner.
  • Choose a specific digital communication channel.
  • Send and receive messages while intentionally incorporating elements of digital body language.
  • Reflect on the effectiveness of your communication and make adjustments.
Engage in peer feedback on digital communication practices
Deepen your understanding and gain valuable insights by engaging in peer feedback on digital communication practices
Browse courses on Peer Feedback
Show steps
  • Find a peer or small group to participate in feedback sessions.
  • Set clear goals for the feedback sessions.
  • Exchange messages or content for review and feedback.
  • Provide constructive feedback focused on both strengths and areas for improvement.
  • Incorporate feedback into your communication practices.
Write a blog post or article about digital body language
Enhance your understanding by putting your knowledge into practice by creating a blog post or article on digital body language
Show steps
  • Research and gather information on digital body language from credible sources.
  • Develop an outline for your blog post or article.
  • Write a draft and incorporate relevant examples and case studies.
  • Proofread and edit your work.
  • Publish your blog post or article on a relevant platform.
Develop a digital communication plan for a specific scenario
Apply your knowledge to a practical setting by developing a digital communication plan for a specific scenario
Browse courses on Digital Communication
Show steps
  • Identify the target audience and purpose of your communication.
  • Research and choose the appropriate digital channels for your plan.
  • Develop engaging and effective content for each channel.
  • Implement your plan and monitor its effectiveness.
  • Evaluate the results and make adjustments as needed.
Attend a workshop or webinar on digital body language
Enhance your knowledge and skills by attending a workshop or webinar specifically dedicated to digital body language
Show steps
  • Research and identify a relevant workshop or webinar.
  • Register and attend the event.
  • Actively participate in the discussions and exercises.
  • Take notes and document key takeaways.
  • Follow up with the organizers or speakers for further clarification or resources.

Career center

Learners who complete Scaling up Your Digital Body Language will develop knowledge and skills that may be useful to these careers:
Virtual Assistant
As a Virtual Assistant, you provide administrative, technical, or creative assistance to clients remotely. The course Scaling up Your Digital Body Language can be a valuable asset, as it equips you with the skills to communicate effectively in a virtual environment. You'll learn how to use digital body language, best practices for digital communication, and effectively utilize various communication tools. By mastering these elements, you'll be able to build strong relationships with clients, manage their tasks efficiently, and deliver high-quality support virtually.
Content Creator
In the role of a Content Creator, clear and effective communication is essential for engaging your audience. The course Scaling up Your Digital Body Language can significantly enhance your content creation skills. It provides a deep understanding of digital body language, enabling you to convey your message effectively through written or visual content. Additionally, you'll learn best practices for digital communication, ensuring your content is engaging and resonates with your target audience. This course will help you create compelling content that connects with your audience and achieves your desired outcomes.
Online Course Creator
As an Online Course Creator, effective communication is crucial for conveying knowledge and engaging learners. The course Scaling up Your Digital Body Language can significantly enhance your course creation skills. It provides insights into digital body language, enabling you to present information in a captivating and easily understandable manner. Additionally, you'll learn best practices for digital communication, ensuring your course materials are well-organized, engaging, and meet the needs of your learners.
Social Media Manager
In the role of a Social Media Manager, clear and effective communication is paramount. Whether it's crafting engaging posts or responding to customer inquiries, the course Scaling up Your Digital Body Language will be a valuable asset. It provides in-depth knowledge on digital body language, enabling you to convey messages effectively. Additionally, you'll learn best practices for digital communication, ensuring your social media presence is professional and engaging. This course empowers you with the skills needed to connect with your audience, grow your following, and manage social media channels strategically.
Customer Service Manager
As a Customer Service Manager, your role is to provide effective support, with good communication skills being a critical aspect of the job. To effectively serve customers' needs in today's digital world, the course Scaling up Your Digital Body Language will help build a foundation on how to communicate effectively through digital channels. This course will help you understand key concepts, best practices, and effective use of communication tools in order to build better relationships with customers and improve the overall service experience.
Digital Marketing Manager
In Digital Marketing, effective communication is crucial for connecting with your target audience and conveying your message clearly. Taking the course Scaling up Your Digital Body Language can be beneficial as it teaches you to use digital channels effectively to engage with customers. It provides insights into digital body language, best practices for clear communication, and using communication tools productively. These skills will help you create effective digital marketing campaigns that resonate with your audience and contribute to successful marketing outcomes.
Community Manager
As a Community Manager, building and managing online communities is a core aspect of your role. The course Scaling up Your Digital Body Language can be instrumental in developing your skills in this area. It provides insights into digital body language, best practices for digital communication, and effective use of communication tools. By mastering these elements, you'll be better equipped to engage with community members, foster a sense of belonging, and create a vibrant and active online community.
Public relations manager
Public Relations involves managing and shaping a company's reputation, often through effective communication. The course Scaling up Your Digital Body Language can be instrumental in developing your skills in this area. It provides a deep understanding of digital body language, best practices for digital communication, and how to use various communication tools. By mastering these elements, you'll be better equipped to build strong relationships with key stakeholders, craft compelling messages, and effectively manage your company's reputation in the digital landscape.
Sales Representative
In the sales profession, effective communication is critical for building relationships and closing deals. The course Scaling up Your Digital Body Language can provide valuable insights to enhance your sales skills. It teaches the principles of digital body language, enabling you to convey your message clearly and persuasively in virtual interactions. By understanding best practices for digital communication, you can effectively engage with prospects, build rapport, and ultimately increase your sales success.
Technical Writer
As a Technical Writer, you are responsible for conveying complex technical information in a clear and concise manner. The course Scaling up Your Digital Body Language provides valuable insights into effective digital communication. By understanding digital body language and best practices for written communication, you can create user manuals, documentation, and other materials that are easily understood by your audience. This course will enhance your writing skills, enabling you to produce high-quality technical content that meets the needs of your readers.
User Experience (UX) Designer
UX Designers are responsible for creating user-friendly and intuitive digital interfaces. The course Scaling up Your Digital Body Language can be beneficial in this role as it provides a deep understanding of how users interact with digital content. By applying the principles of digital body language, you can design interfaces that are visually appealing, easy to navigate, and effectively convey information. This course will enable you to create user experiences that are both engaging and effective, enhancing the overall user satisfaction.
Project Manager
As a Project Manager, effective communication is crucial for coordinating teams and ensuring project success. The course Scaling up Your Digital Body Language can be a valuable asset as it provides insights into digital body language and best practices for digital communication. By understanding the nuances of virtual interactions, you can effectively convey your message, manage expectations, and resolve conflicts. This course empowers you to build strong relationships with team members, improve collaboration, and ultimately deliver successful project outcomes.
Recruiter
In the field of recruitment, effective communication is paramount for attracting and hiring top talent. The course Scaling up Your Digital Body Language provides valuable insights to enhance your recruiting skills. It teaches the principles of digital body language, enabling you to effectively engage with candidates and build strong relationships. By understanding best practices for digital communication, you can effectively screen candidates, conduct interviews, and ultimately find the best fit for your organization.
Business Analyst
As a Business Analyst, effective communication is essential for gathering and analyzing business requirements. The course Scaling up Your Digital Body Language can be beneficial in this role as it provides insights into digital body language and best practices for digital communication. By understanding the nuances of virtual interactions, you can effectively elicit information from stakeholders, document requirements, and communicate your findings clearly. This course empowers you to build strong relationships with clients and stakeholders, improve collaboration, and ultimately deliver valuable solutions.
Instructional Designer
In the field of instructional design, effective communication is crucial for creating engaging and effective learning experiences. The course Scaling up Your Digital Body Language can provide valuable insights to enhance your instructional design skills. It teaches the principles of digital body language, enabling you to design interactive content that resonates with learners. By understanding best practices for digital communication, you can effectively convey learning objectives, facilitate discussions, and assess learner engagement. This course empowers you to create impactful learning experiences that meet the needs of your learners.

Reading list

We've selected 11 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Scaling up Your Digital Body Language.
Delves into the importance of digital body language, providing insights into how to use online communication tools effectively. It complements the course by offering practical tips for building trust and establishing meaningful connections.
Serves as a classic reference on body language, providing a comprehensive overview of its impact on communication. It enhances the course's understanding of nonverbal cues, offering practical insights for improving communication skills.
Serves as a background reference, delving into the foundations of nonverbal communication. It provides a theoretical understanding of the role of body language, gestures, and other cues, enhancing the course's exploration of digital body language.
With a focus on the business implications of digital communication, this book provides a comprehensive overview of social media strategies. It expands the course's exploration of customer interactions, offering insights into building a strong online presence.
Provides insights into cultural differences in communication styles and business practices. It enhances the course's understanding of how digital body language can vary across cultures, helping students navigate intercultural communication effectively.
Introduces the concept of lean startups, emphasizing iterative development and customer feedback. It aligns with the course's focus on agility and continuous improvement by providing practical strategies for building and refining digital communication strategies.
Supplements the course by examining the use of data analytics in digital communication. It provides insights into tracking, measuring, and interpreting online interactions, helping students understand the impact of their digital body language.
Provides a broader perspective on communication by exploring cultural influences on nonverbal behavior. It enhances the course's understanding of digital body language by considering cross-cultural variations in communication styles.
Examines the challenges of innovation in established organizations. It provides a framework for understanding how digital communication technologies disrupt traditional business models, adding depth to the course's exploration of the impact of digital body language on business.
Explores the challenges of marketing and selling technology products to a broader audience. It adds depth to the course's discussion of customer support in a digital environment by providing insights into the different needs and expectations of mainstream customers.
Offers a comprehensive framework for personal and professional effectiveness. It aligns with the course's emphasis on clear communication and building strong relationships by exploring habits such as integrity, proactivity, and win-win solutions.

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