Becoming Part of the Globalised Workplace from Coursera

The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.

Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.

At the end of this course, learners will be able to:

- Analyse factors of motivation among workplace counterparts.

- Recognise the impact of culture on factors of motivation.

- Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders.

- Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity.

- Identify and adopt strategies on the use of voice and body language for engaging presentations.

What's inside

Syllabus

Module 1: Communicating Influence in the Workplace

This module identifies the causes of motivation, the impact of culture on factors of motivation and the structure of persuasive communication carried out with workplace counterparts.

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Examines motivation in the workplace, which is relevant to many fields

Taught by instructors with experience in intercultural communication, which can add credibility to the material

Provides methods to improve communication in the workplace, which is useful for professional development

Emphasizes visual aids in presentations, which can be valuable for learners

Includes strategies for engaging presentations, which can be useful for learners

Requires learners to have access to Microsoft PowerPoint, which may not be readily available to all students

Reviews summary

Global workplace communication & cultural sensitivity

According to learners, this course is highly relevant and provides a solid foundation for working in a globalized workplace. Students particularly praise the focus on cultural sensitivity and persuasive communication, finding the concepts actionable and applicable to their professional lives. The course is often described as well-structured and easy to follow. Some reviewers noted that certain sections, like negotiation or delegation, could benefit from more depth, and a few felt the assignments lacked clarity or challenge. Overall, it's seen as a valuable course for enhancing intercultural communication skills, though those with extensive prior experience might find some parts basic.

Best for those new to formal training.

"It's a fair starting point for someone new to the topic..."

"...assumes a certain level of prior knowledge... might make it less suitable for complete beginners."

Course is well-organized and easy.

"The structure was clear, and the learning objectives were met."

"The course structure is logical and easy to follow."

"The structure was easy to follow."

Useful tips for presentations, persuasion.

"The content on presentation skills... was practical."

"It provided actionable insights on working effectively in diverse teams."

"It provides practical takeaways."

Concepts apply to global work.

"This course really helped me understand the nuances of communicating in a global setting."

"very relevant to today's global workforce challenges."

"Highly applicable to my daily professional life."

Helps navigate cross-cultural settings.

"The modules on cultural sensitivity and persuasive communication were particularly impactful."

"Learned a lot about cultural awareness and communication styles."

"The cultural sensitivity part was insightful."

Could be more interactive/clear/challenging.

"Some video lectures felt a bit dry, and the assignments... lacked clear instructions at times."

"I wished for more interactive elements..."

"assignments could have been more challenging or creative..."

Some topics could go deeper.

"Some parts felt a bit theoretical, and I wished for... deeper dives..."

"The module on negotiation was okay, but didn't go into much depth."

"I felt some topics were only briefly touched upon, maybe requiring supplemental reading."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Becoming Part of the Globalised Workplace with these activities:

Read: Communicating Across Cultures by Samovar and Porter

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Gain insights into the complexities and nuances of intercultural communication, enhancing understanding of cultural differences and their implications for effective communication.

View Communication Between Cultures on Amazon

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Identify key concepts and theories on intercultural communication.
Analyze case studies and examples to understand communication challenges and strategies.

Explore Online Resources on Nonverbal Communication

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Enhance nonverbal communication skills by exploring online tutorials and resources, improving the ability to convey messages effectively and build rapport in cross-cultural interactions.

Browse courses on Nonverbal Communication

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Identify online tutorials or workshops on nonverbal communication.
Follow tutorials to learn about different nonverbal cues and their cultural implications.

Develop a Presentation on Cultural Sensitivity

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Design and deliver a presentation that demonstrates an understanding of cultural sensitivity, effectively conveying knowledge and raising awareness among colleagues.

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Research and gather information on cultural diversity and sensitivity.
Create visually appealing and engaging presentation slides.
Practice delivering the presentation to receive feedback and improve clarity.

Four other activities

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Practice Communicating with Stakeholders

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Enhance communication skills by engaging in simulations and role-playing, allowing for the application of learned techniques in practical scenarios.

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Identify and analyze a communication scenario.
Prepare and deliver a persuasive message to stakeholders.
Receive feedback and reflect on communication effectiveness.

Compose a Dialogue to Demonstrate Persuasive Communication

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Craft a written dialogue that showcases persuasive communication techniques, effectively conveying a message and influencing stakeholders in a professional workplace context.

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Analyze a workplace scenario involving a persuasive communication need.
Develop a persuasive communication strategy for the scenario.
Write a dialogue that demonstrates the application of the strategy.

Peer Review of Communication Strategies

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Engage in peer feedback sessions to exchange perspectives, improve communication skills, and enhance understanding of influential communication in workplace settings.

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Form small groups and assign communication scenarios.
Develop and present communication strategies based on assigned scenarios.
Provide constructive feedback on communication effectiveness and areas for improvement.

Create a Cultural Competence Portfolio

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Organize and synthesize materials related to cultural competence, facilitating critical reflection and personal growth in cross-cultural communication.

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Collect resources, articles, and case studies on cultural competence.
Create a digital or physical portfolio to showcase insights and learnings.
Reflect on the implications of cultural competence in workplace communication.

Career center

Learners who complete Becoming Part of the Globalised Workplace will develop knowledge and skills that may be useful to these careers:

Intercultural Communication Specialist

An Intercultural Communication Specialist helps organizations and individuals communicate effectively across cultures. This course may be useful for those who aspire to be an Intercultural Communication Specialist as it covers topics such as cultural sensitivity, intercultural communication, and nonverbal communication. These skills are essential for Intercultural Communication Specialists, as they need to be able to help people from different cultures understand and communicate with each other.

See salaries and explore the career path for Intercultural Communication Specialist

International Business Manager

An International Business Manager is responsible for managing the international operations of a business. This course may be useful for those who aspire to be an International Business Manager as it covers topics such as cultural sensitivity, intercultural communication, and international business practices. These skills are essential for International Business Managers, as they need to be able to manage operations in different countries and cultures.

See salaries and explore the career path for International Business Manager

Cross-Cultural Trainer

A Cross-Cultural Trainer helps individuals and organizations understand and adapt to different cultures. This course may be useful for those who aspire to be a Cross-Cultural Trainer as it covers topics such as cultural sensitivity, intercultural communication, and nonverbal communication. These skills are essential for Cross-Cultural Trainers, as they need to be able to help people from different cultures understand and communicate with each other.

See salaries and explore the career path for Cross-Cultural Trainer

Training and Development Manager

A Training and Development Manager is responsible for developing and delivering training programs for employees. This course may be useful for those who aspire to be a Training and Development Manager as it covers topics such as communication influence, persuasive communication, and instructional design. These skills are essential for Training and Development Managers, as they need to be able to develop and deliver effective training programs that meet the needs of employees.

See salaries and explore the career path for Training and Development Manager

Technical Writer

A Technical Writer writes technical documentation, such as user manuals, white papers, and training materials. This course may be useful for those who aspire to be a Technical Writer as it covers topics such as effective writing, persuasive communication, and information design. These skills are essential for Technical Writers, as they need to be able to write clear and concise technical documentation that is easy to understand and use.

See salaries and explore the career path for Technical Writer

Sales Manager

A Sales Manager is responsible for managing the sales team of an organization. This course may be useful for those who aspire to be a Sales Manager as it covers topics such as communication influence, persuasive communication, and sales techniques. These skills are essential for Sales Managers, as they need to be able to motivate and lead their sales team to achieve sales goals.

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Public relations manager

A Public Relations Manager is responsible for managing the public relations of an organization. This course may be useful for those who aspire to be a Public Relations Manager as it covers topics such as communication influence, persuasive communication, and media relations. These skills are essential for Public Relations Managers, as they need to be able to build and maintain positive relationships with the media and other stakeholders.

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Organizational Development Specialist

An Organizational Development Specialist helps organizations improve their performance through organizational change and development. This course may be useful for those who aspire to be an Organizational Development Specialist as it covers topics such as communication influence, persuasive communication, and organizational behavior. These skills are essential for Organizational Development Specialists, as they need to be able to assess an organization's needs and develop and implement effective change initiatives.

See salaries and explore the career path for Organizational Development Specialist

Marketing Manager

A Marketing Manager is responsible for developing and executing marketing campaigns for products or services. This course may be useful for those who aspire to be a Marketing Manager as it covers topics such as communication influence, persuasive communication, and consumer behavior. These skills are essential for Marketing Managers, as they need to be able to create and execute marketing campaigns that are effective at reaching and persuading target audiences.

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Management Consultant

A Management Consultant helps organizations improve their performance. This course may be useful for those who aspire to be a Management Consultant as it covers topics such as communication influence, persuasive communication, and organizational behavior. These skills are essential for Management Consultants, as they need to be able to analyze an organization's problems and develop and implement effective solutions.

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Business Communication Professor

A Business Communication Professor prepares students to enter the business world with the vocabulary, skills, and techniques necessary to communicate effectively in the workplace. Though this course does not provide the core curriculum typically required to become a professor, such as educational certification or knowledge of teaching pedagogy, its focus on the particularities of business communication can be helpful when researching business communication as an academic field, which is typically required for a professorship. The course's emphasis on the effects of culture on motivation and communication is also relevant to this career, as a Business Communication Professor teaches students from diverse backgrounds.

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Communication Consultant

A Communication Consultant helps organizations improve their communication strategies and practices. This course may be useful for those who aspire to be a Communication Consultant as it covers topics such as communication influence, persuasive communication, and intercultural communication. These skills are essential for Communication Consultants, as they need to be able to assess an organization's communication needs and develop and implement effective communication strategies.

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Corporate Communications Manager

A Corporate Communications Manager is responsible for managing the corporate communications of an organization. This course may be useful for those who aspire to be a Corporate Communications Manager as it covers topics such as communication influence, persuasive communication, and intercultural communication. These skills are essential for Corporate Communications Managers, as they need to be able to communicate effectively with the media, employees, and other stakeholders.

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Human Resources Manager

A Human Resources Manager is responsible for managing the human resources of an organization. This course may be useful for those who aspire to be a Human Resources Manager as it covers topics such as motivation, communication, and conflict resolution. These skills are essential for Human Resources Managers, as they need to be able to manage employees effectively and create a positive work environment.

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Chief Executive Officer

A Chief Executive Officer is responsible for leading a business or organization, including setting its strategy, making major decisions, and managing its day-to-day operations. This course may be useful for those who aspire to be a CEO as it covers topics such as communication influence, persuasive communication, and intercultural communication. These skills are essential for CEOs, as they need to be able to communicate effectively with employees, customers, and other stakeholders.

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