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Susan Lee
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.
Read more
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.
Read more
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.
Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.
At the end of this course, learners will be able to:
- Analyse factors of motivation among workplace counterparts.
- Recognise the impact of culture on factors of motivation.
- Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders.
- Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity.
- Identify and adopt strategies on the use of voice and body language for engaging presentations.
Register for this course and see more details by visiting:
OpenCourser.com/course/mr21zk/becoming
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What's inside
Syllabus
Module 1: Communicating Influence in the Workplace
This module identifies the causes of motivation, the impact of culture on factors of motivation and the structure of persuasive communication carried out with workplace counterparts.
Read more
Syllabus
Module 1: Communicating Influence in the Workplace
This module identifies the causes of motivation, the impact of culture on factors of motivation and the structure of persuasive communication carried out with workplace counterparts.
Read more
Make Effective Presentations
This module will apply the principles of effective presentation using visual aids, voice and body language, with consideration for cultural sensitivity.
Engaging External Stakeholders and Counterparts
In this module, learners will acquire negotiation skills in a workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Examines motivation in the workplace, which is relevant to many fields
Taught by instructors with experience in intercultural communication, which can add credibility to the material
Provides methods to improve communication in the workplace, which is useful for professional development
Emphasizes visual aids in presentations, which can be valuable for learners
Includes strategies for engaging presentations, which can be useful for learners
Requires learners to have access to Microsoft PowerPoint, which may not be readily available to all students
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Reviews summary
Global workplace readiness aid
Learners say this globally relevant course is a well-structured, professional introduction to the global workplace. While exams are difficult, lectures are engaging and the instructor is knowledgeable, making this course largely positive for learners.
Course teaches global workplace communication.
"Quedo muy satisfecha de haber concluido este curso, especialmente porque me permitió aprender bastante sobre la asertividad y el manejo de las relaciones humanas en un campo internacional."
"The course is manageable and not too difficult.I would also be careful in engaging in conversations in many globalised workplace.Overall , the course is quite relaxed pace and it is enjoyable.I also learnt many types of organisations.Currently , I am finding the less demanding organisations to join."
"Good Course, pragmatic and pertinent in recent times."
Course fosters global mindset.
"Ms Susan Lee, you are a great teacher."
"Quedo muy satisfecha de haber concluido este curso, especialmente porque me permitió aprender bastante sobre la asertividad y el manejo de las relaciones humanas en un campo internacional."
"The course is manageable and not too difficult.I would also be careful in engaging in conversations in many globalised workplace.Overall , the course is quite relaxed pace and it is enjoyable.I also learnt many types of organisations.Currently , I am finding the less demanding organisations to join."
Instructor is knowledgeable and supportive.
"The course content is precise and lecturer is very knowledgeable and the lecturer is engaging and keeps us interested in the material"
"Amazing experience with amazing instructors."
"Thank you for taking your time to prepare and teach the course."
Lectures are engaging and informative.
"The course content is precise and lecturer is very knowledgeable and the lecturer is engaging and keeps us interested in the material"
"Amazing experience with amazing instructors."
"Thank you for taking your time to prepare and teach the course."
Exams are difficult.
" It doesn’t make any sense that my certificate for an online course depends on the availability of another student to evaluate my exercises. "
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Becoming Part of the Globalised Workplace with these
activities:
Read: Communicating Across Cultures by Samovar and Porter
Show steps
Gain insights into the complexities and nuances of intercultural communication, enhancing understanding of cultural differences and their implications for effective communication.
View
Communication Between Cultures
on Amazon
Show steps
-
Identify key concepts and theories on intercultural communication.
-
Analyze case studies and examples to understand communication challenges and strategies.
Explore Online Resources on Nonverbal Communication
Show steps
Enhance nonverbal communication skills by exploring online tutorials and resources, improving the ability to convey messages effectively and build rapport in cross-cultural interactions.
Browse courses on
Nonverbal Communication
Show steps
-
Identify online tutorials or workshops on nonverbal communication.
-
Follow tutorials to learn about different nonverbal cues and their cultural implications.
Develop a Presentation on Cultural Sensitivity
Show steps
Design and deliver a presentation that demonstrates an understanding of cultural sensitivity, effectively conveying knowledge and raising awareness among colleagues.
Show steps
-
Research and gather information on cultural diversity and sensitivity.
-
Create visually appealing and engaging presentation slides.
-
Practice delivering the presentation to receive feedback and improve clarity.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice Communicating with Stakeholders
Show steps
Enhance communication skills by engaging in simulations and role-playing, allowing for the application of learned techniques in practical scenarios.
Show steps
-
Identify and analyze a communication scenario.
-
Prepare and deliver a persuasive message to stakeholders.
-
Receive feedback and reflect on communication effectiveness.
Compose a Dialogue to Demonstrate Persuasive Communication
Show steps
Craft a written dialogue that showcases persuasive communication techniques, effectively conveying a message and influencing stakeholders in a professional workplace context.
Show steps
-
Analyze a workplace scenario involving a persuasive communication need.
-
Develop a persuasive communication strategy for the scenario.
-
Write a dialogue that demonstrates the application of the strategy.
Peer Review of Communication Strategies
Show steps
Engage in peer feedback sessions to exchange perspectives, improve communication skills, and enhance understanding of influential communication in workplace settings.
Show steps
-
Form small groups and assign communication scenarios.
-
Develop and present communication strategies based on assigned scenarios.
-
Provide constructive feedback on communication effectiveness and areas for improvement.
Create a Cultural Competence Portfolio
Show steps
Organize and synthesize materials related to cultural competence, facilitating critical reflection and personal growth in cross-cultural communication.
Show steps
-
Collect resources, articles, and case studies on cultural competence.
-
Create a digital or physical portfolio to showcase insights and learnings.
-
Reflect on the implications of cultural competence in workplace communication.
Read: Communicating Across Cultures by Samovar and Porter
Show steps
Gain insights into the complexities and nuances of intercultural communication, enhancing understanding of cultural differences and their implications for effective communication.
View
Communication Between Cultures
on Amazon
Show steps
Show steps
Show steps
- Identify key concepts and theories on intercultural communication.
- Analyze case studies and examples to understand communication challenges and strategies.
Explore Online Resources on Nonverbal Communication
Show steps
Enhance nonverbal communication skills by exploring online tutorials and resources, improving the ability to convey messages effectively and build rapport in cross-cultural interactions.
Browse courses on
Nonverbal Communication
Show steps
Show steps
Show steps
- Identify online tutorials or workshops on nonverbal communication.
- Follow tutorials to learn about different nonverbal cues and their cultural implications.
Develop a Presentation on Cultural Sensitivity
Show steps
Design and deliver a presentation that demonstrates an understanding of cultural sensitivity, effectively conveying knowledge and raising awareness among colleagues.
Show steps
Show steps
Show steps
- Research and gather information on cultural diversity and sensitivity.
- Create visually appealing and engaging presentation slides.
- Practice delivering the presentation to receive feedback and improve clarity.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice Communicating with Stakeholders
Show steps
Enhance communication skills by engaging in simulations and role-playing, allowing for the application of learned techniques in practical scenarios.
Show steps
Show steps
Show steps
- Identify and analyze a communication scenario.
- Prepare and deliver a persuasive message to stakeholders.
- Receive feedback and reflect on communication effectiveness.
Compose a Dialogue to Demonstrate Persuasive Communication
Show steps
Craft a written dialogue that showcases persuasive communication techniques, effectively conveying a message and influencing stakeholders in a professional workplace context.
Show steps
Show steps
Show steps
- Analyze a workplace scenario involving a persuasive communication need.
- Develop a persuasive communication strategy for the scenario.
- Write a dialogue that demonstrates the application of the strategy.
Peer Review of Communication Strategies
Show steps
Engage in peer feedback sessions to exchange perspectives, improve communication skills, and enhance understanding of influential communication in workplace settings.
Show steps
Show steps
Show steps
- Form small groups and assign communication scenarios.
- Develop and present communication strategies based on assigned scenarios.
- Provide constructive feedback on communication effectiveness and areas for improvement.
Create a Cultural Competence Portfolio
Show steps
Organize and synthesize materials related to cultural competence, facilitating critical reflection and personal growth in cross-cultural communication.
Show steps
Show steps
Show steps
- Collect resources, articles, and case studies on cultural competence.
- Create a digital or physical portfolio to showcase insights and learnings.
- Reflect on the implications of cultural competence in workplace communication.
Career center
Learners who complete Becoming Part of the Globalised Workplace will develop knowledge and skills
that may be useful to these careers:
Intercultural Communication Specialist
Intercultural Communication Specialist
An Intercultural Communication Specialist helps organizations and individuals communicate effectively across cultures. This course may be useful for those who aspire to be an Intercultural Communication Specialist as it covers topics such as cultural sensitivity, intercultural communication, and nonverbal communication. These skills are essential for Intercultural Communication Specialists, as they need to be able to help people from different cultures understand and communicate with each other.
International Business Manager
International Business Manager
An International Business Manager is responsible for managing the international operations of a business. This course may be useful for those who aspire to be an International Business Manager as it covers topics such as cultural sensitivity, intercultural communication, and international business practices. These skills are essential for International Business Managers, as they need to be able to manage operations in different countries and cultures.
Cross-Cultural Trainer
Cross-Cultural Trainer
A Cross-Cultural Trainer helps individuals and organizations understand and adapt to different cultures. This course may be useful for those who aspire to be a Cross-Cultural Trainer as it covers topics such as cultural sensitivity, intercultural communication, and nonverbal communication. These skills are essential for Cross-Cultural Trainers, as they need to be able to help people from different cultures understand and communicate with each other.
Training and Development Manager
Training and Development Manager
A Training and Development Manager is responsible for developing and delivering training programs for employees. This course may be useful for those who aspire to be a Training and Development Manager as it covers topics such as communication influence, persuasive communication, and instructional design. These skills are essential for Training and Development Managers, as they need to be able to develop and deliver effective training programs that meet the needs of employees.
Technical Writer
Technical Writer
A Technical Writer writes technical documentation, such as user manuals, white papers, and training materials. This course may be useful for those who aspire to be a Technical Writer as it covers topics such as effective writing, persuasive communication, and information design. These skills are essential for Technical Writers, as they need to be able to write clear and concise technical documentation that is easy to understand and use.
Sales Manager
Sales Manager
A Sales Manager is responsible for managing the sales team of an organization. This course may be useful for those who aspire to be a Sales Manager as it covers topics such as communication influence, persuasive communication, and sales techniques. These skills are essential for Sales Managers, as they need to be able to motivate and lead their sales team to achieve sales goals.
Public relations manager
Public relations manager
A Public Relations Manager is responsible for managing the public relations of an organization. This course may be useful for those who aspire to be a Public Relations Manager as it covers topics such as communication influence, persuasive communication, and media relations. These skills are essential for Public Relations Managers, as they need to be able to build and maintain positive relationships with the media and other stakeholders.
Organizational Development Specialist
Organizational Development Specialist
An Organizational Development Specialist helps organizations improve their performance through organizational change and development. This course may be useful for those who aspire to be an Organizational Development Specialist as it covers topics such as communication influence, persuasive communication, and organizational behavior. These skills are essential for Organizational Development Specialists, as they need to be able to assess an organization's needs and develop and implement effective change initiatives.
Marketing Manager
Marketing Manager
A Marketing Manager is responsible for developing and executing marketing campaigns for products or services. This course may be useful for those who aspire to be a Marketing Manager as it covers topics such as communication influence, persuasive communication, and consumer behavior. These skills are essential for Marketing Managers, as they need to be able to create and execute marketing campaigns that are effective at reaching and persuading target audiences.
Management Consultant
Management Consultant
A Management Consultant helps organizations improve their performance. This course may be useful for those who aspire to be a Management Consultant as it covers topics such as communication influence, persuasive communication, and organizational behavior. These skills are essential for Management Consultants, as they need to be able to analyze an organization's problems and develop and implement effective solutions.
Business Communication Professor
Business Communication Professor
A Business Communication Professor prepares students to enter the business world with the vocabulary, skills, and techniques necessary to communicate effectively in the workplace. Though this course does not provide the core curriculum typically required to become a professor, such as educational certification or knowledge of teaching pedagogy, its focus on the particularities of business communication can be helpful when researching business communication as an academic field, which is typically required for a professorship. The course's emphasis on the effects of culture on motivation and communication is also relevant to this career, as a Business Communication Professor teaches students from diverse backgrounds.
Communication Consultant
Communication Consultant
A Communication Consultant helps organizations improve their communication strategies and practices. This course may be useful for those who aspire to be a Communication Consultant as it covers topics such as communication influence, persuasive communication, and intercultural communication. These skills are essential for Communication Consultants, as they need to be able to assess an organization's communication needs and develop and implement effective communication strategies.
Corporate Communications Manager
Corporate Communications Manager
A Corporate Communications Manager is responsible for managing the corporate communications of an organization. This course may be useful for those who aspire to be a Corporate Communications Manager as it covers topics such as communication influence, persuasive communication, and intercultural communication. These skills are essential for Corporate Communications Managers, as they need to be able to communicate effectively with the media, employees, and other stakeholders.
Human Resources Manager
Human Resources Manager
A Human Resources Manager is responsible for managing the human resources of an organization. This course may be useful for those who aspire to be a Human Resources Manager as it covers topics such as motivation, communication, and conflict resolution. These skills are essential for Human Resources Managers, as they need to be able to manage employees effectively and create a positive work environment.
Chief Executive Officer
Chief Executive Officer
A Chief Executive Officer is responsible for leading a business or organization, including setting its strategy, making major decisions, and managing its day-to-day operations. This course may be useful for those who aspire to be a CEO as it covers topics such as communication influence, persuasive communication, and intercultural communication. These skills are essential for CEOs, as they need to be able to communicate effectively with employees, customers, and other stakeholders.
For more career information including salaries, visit:
OpenCourser.com/course/mr21zk/becoming
Reading list
We've selected 14 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Becoming Part of the Globalised Workplace.
Explores the different cultural dimensions that impact business communication and provides practical advice on how to adapt your communication style accordingly. It is highly relevant to the course.
Save
Provides insights into how to create persuasive and memorable presentations. It useful reference for anyone who wants to improve their presentation skills.
Save
Provides a comprehensive guide to negotiation and can be used as a supplement to the course. It covers a wide range of topics, including how to prepare for a negotiation, how to build rapport with the other party, and how to close a deal.
Provides a framework for understanding different cultural norms and values, which can be helpful for learners who want to improve their cross-cultural communication skills.
Analyzes the presentation techniques used by Steve Jobs and provides practical tips on how to deliver more effective presentations. It useful resource for anyone who wants to improve their presentation skills.
Delves deeper into how one can understand and deal with cultural differences in a global workplace. It is more useful as a supplement to the course.
This classic book on strategy and tactics can be applied to a variety of situations, including business negotiations. It useful reference for anyone who wants to improve their negotiation skills.
Save
Provides a fascinating look at the history and diversity of languages. It valuable resource for learners who want to understand the role of language in cross-cultural communication.
Provides a practical guide to effective communication. It covers topics such as active listening, nonverbal communication, and persuasion. It valuable resource for learners who want to improve their communication skills in any context.
Save
Provides a comprehensive overview of intercultural business communication. It covers topics such as cultural diversity, cross-cultural communication, and international business etiquette. It valuable resource for learners who want to develop their intercultural business communication skills.
Collection of essays on intercultural communication from a variety of perspectives. It valuable resource for learners who want to explore different perspectives on intercultural communication.
Provides a broad overview of the globalization of the world economy. It valuable resource for learners who want to understand the context of global business.
Save
Provides a practical guide to using visual aids in meetings. It covers topics such as creating visual aids, using visual aids to facilitate discussions, and evaluating the effectiveness of visual aids. It valuable resource for learners who want to improve their use of visual aids in presentations and meetings.
Provides a concise guide to effective presentations. It covers topics such as planning, delivering, and evaluating presentations. It valuable resource for learners who want to improve their presentation skills.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/mr21zk/becoming
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Effort
3 weeks of study, 2-3 hours/week
Via
Coursera
Institution
National University of Singapore
Instructor
Susan Lee
Language
English
Transcripts
العربية
Français
বাংলা
українська мова
中文
Ελληνικά
Italiano
Português
tiếng Việt
Nederlands
한국어
Deutsch
پښتو
اُردُو,
Pусский
ไทย
Bahasa Indonesia
Svenska
Türkçe
آذربایجان دیلی
Español
हिंदी
日本語
қазақша
فارسی
magyar nyelv
Polski
This course belongs to a
collection
called
Effective Communication in the Globalised Workplace. It's comprised of five courses:
Good to know
Examines motivation in the workplace, which is relevant to many fields
Taught by instructors with experience in intercultural communication, which can add credibility to the material
Provides methods to improve communication in the workplace, which is useful for professional development
Emphasizes visual aids in presentations, which can be valuable for learners
Includes strategies for engaging presentations, which can be useful for learners
Requires learners to have access to Microsoft PowerPoint, which may not be readily available to all students
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