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Sarah Chong
In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
Read more
In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
Read more
In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions.
By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Register for this course and see more details by visiting:
OpenCourser.com/course/e7j6nj/strengthening
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What's inside
Syllabus
About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
Read more
Syllabus
About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
Read more
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Suitable for professionals who want to enhance their workplace communication skills to foster better relationships with diverse stakeholders
Provides strategies for adapting communication style to different cultural backgrounds, promoting inclusivity in the workplace
Facilitates understanding of organizational structures and hierarchies, helping professionals navigate the workplace effectively
Guides learners in writing effective emails tailored to specific audiences, considering diverse communication principles
Enhances communication abilities in various professional settings, including formal meetings and work-related discussions
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Reviews summary
Highly rated course
According to students, this course is well received. Learners especially appreciate the course content.
Students highly appreciate the course content.
"Thank you very much I'm glad to finish this module."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Strengthening Your Widening Network with these
activities:
Review writing business emails
Show steps
Reinforce your understanding of business email conventions
Show steps
-
Review templates of common business emails
-
Practice writing a few business emails to address various scenarios
Role-play effective communication scenarios
Show steps
Deepen your understanding and practice of real-world communication
Browse courses on
Effective Communication
Show steps
-
Identify common communication scenarios
-
Prepare scripts for different scenarios
-
Practice role-playing with a peer
Meet and discuss with peers
Show steps
Gain insights and perspectives by engaging in discussions with peers
Browse courses on
Group Work
Show steps
-
Join or create a study group
-
Schedule regular meetings for discussions
-
Share and discuss course materials
-
Collaborate on projects and assignments
Four other activities
Expand to see all activities and additional details
Show all seven activities
Follow tutorials on effective presentation methods
Show steps
Gain valuable tips and strategies for delivering effective presentations
Browse courses on
Public Speaking
Show steps
-
Search for tutorials on effective presentation methods
-
Watch and take notes on the tutorials
-
Practice applying the techniques in your own presentations
Develop a cross-cultural communication plan
Show steps
Demonstrate your understanding of cross-cultural communication principles
Browse courses on
Cross-Cultural Communication
Show steps
-
Research different cultures and their communication norms
-
Identify potential challenges and opportunities in cross-cultural communication
-
Develop strategies for effective communication across cultures
Mentor a junior colleague or peer
Show steps
Reinforce your understanding by sharing your knowledge with others
Browse courses on
Mentoring
Show steps
-
Identify a colleague or peer who could benefit from your guidance
-
Offer your support and expertise
-
Provide regular feedback and encouragement
Attend industry events and connect with professionals
Show steps
Expand your professional network and gain insights from industry experts
Browse courses on
Networking
Show steps
-
Research industry events and conferences
-
Prepare an elevator pitch and business cards
-
Attend events and engage with professionals
Review writing business emails
Show steps
Reinforce your understanding of business email conventions
Show steps
Show steps
Show steps
- Review templates of common business emails
- Practice writing a few business emails to address various scenarios
Role-play effective communication scenarios
Show steps
Deepen your understanding and practice of real-world communication
Browse courses on
Effective Communication
Show steps
Show steps
Show steps
- Identify common communication scenarios
- Prepare scripts for different scenarios
- Practice role-playing with a peer
Meet and discuss with peers
Show steps
Gain insights and perspectives by engaging in discussions with peers
Browse courses on
Group Work
Show steps
Show steps
Show steps
- Join or create a study group
- Schedule regular meetings for discussions
- Share and discuss course materials
- Collaborate on projects and assignments
Four other activities
Expand to see all activities and additional details
Show all seven activities
Follow tutorials on effective presentation methods
Show steps
Gain valuable tips and strategies for delivering effective presentations
Browse courses on
Public Speaking
Show steps
Show steps
Show steps
- Search for tutorials on effective presentation methods
- Watch and take notes on the tutorials
- Practice applying the techniques in your own presentations
Develop a cross-cultural communication plan
Show steps
Demonstrate your understanding of cross-cultural communication principles
Browse courses on
Cross-Cultural Communication
Show steps
Show steps
Show steps
- Research different cultures and their communication norms
- Identify potential challenges and opportunities in cross-cultural communication
- Develop strategies for effective communication across cultures
Mentor a junior colleague or peer
Show steps
Reinforce your understanding by sharing your knowledge with others
Browse courses on
Mentoring
Show steps
Show steps
Show steps
- Identify a colleague or peer who could benefit from your guidance
- Offer your support and expertise
- Provide regular feedback and encouragement
Attend industry events and connect with professionals
Show steps
Expand your professional network and gain insights from industry experts
Browse courses on
Networking
Show steps
Show steps
Show steps
- Research industry events and conferences
- Prepare an elevator pitch and business cards
- Attend events and engage with professionals
Career center
Learners who complete Strengthening Your Widening Network will develop knowledge and skills
that may be useful to these careers:
Diplomat
Diplomat
Diplomats represent their countries and promote their interests abroad. This course will help you develop the communication and interpersonal skills necessary to effectively interact with foreign officials and build relationships with other countries. The course's emphasis on intercultural communication will also be essential in understanding and navigating different cultures.
Public Relations Specialist
Public Relations Specialist
Public relations specialists manage the public image of organizations. This course will help you develop the communication skills necessary to effectively build and maintain relationships with the media and the public. The course's emphasis on intercultural communication will also be helpful in understanding and managing the public relations of organizations in different countries.
Consultant
Consultant
Consultants provide expert advice and guidance to businesses and organizations on a variety of issues. This course can help you develop the communication and interpersonal skills necessary to build strong relationships with clients and effectively present your recommendations. The course's focus on intercultural communication will also be beneficial in working with clients from different cultural backgrounds.
Lawyer
Lawyer
Lawyers provide legal advice and representation to individuals and organizations. This course will help you develop the communication skills necessary to effectively argue your case in court and negotiate with opposing counsel. The course's emphasis on intercultural communication will also be helpful in working with clients from different cultural backgrounds.
Project Manager
Project Manager
Project managers plan, execute, and close projects. This course will help you develop the communication skills necessary to effectively lead project teams and stakeholders. The course's emphasis on intercultural communication will also be helpful in working with teams and stakeholders from different cultural backgrounds.
Business Analyst
Business Analyst
Business analysts identify and solve business problems by analyzing data and developing solutions. This course will help you enhance your communication skills, which are crucial for gathering requirements, presenting findings, and recommending solutions. The course's emphasis on intercultural communication will also be valuable in working with diverse teams and stakeholders.
Human Resources Manager
Human Resources Manager
Human resources managers oversee the human resources function of an organization. This course will help you develop the communication skills necessary to effectively recruit, train, and manage employees. The course's emphasis on intercultural communication will also be valuable in creating a diverse and inclusive workplace.
Sales Manager
Sales Manager
Sales managers lead sales teams and develop sales strategies. This course will help you develop the communication skills necessary to effectively motivate and lead sales teams. The course's emphasis on intercultural communication will also be helpful in understanding the sales practices of different countries.
Customer Service Representative
Customer Service Representative
Customer service representatives interact with customers to provide support and resolve issues. This course will help you develop the communication skills necessary to effectively handle customer inquiries and build positive relationships. The course's emphasis on intercultural communication will also be helpful in working with customers from different cultural backgrounds.
Recruiter
Recruiter
Recruiters find and hire qualified candidates for open positions. This course will help you develop the communication skills necessary to effectively screen candidates, conduct interviews, and make hiring decisions. The course's emphasis on intercultural communication will also be helpful in understanding the recruitment practices of different countries.
Event Planner
Event Planner
Event planners organize and manage events of all sizes and types. This course will help you develop the communication skills necessary to effectively coordinate with vendors, clients, and attendees. The course's emphasis on intercultural communication will also be helpful in planning events for diverse audiences.
Marketer
Marketer
Marketers develop and execute marketing campaigns to promote products and services. This course will help you develop the communication skills necessary to effectively create and deliver marketing messages. The course's emphasis on intercultural communication will also be helpful in understanding the marketing practices of different countries.
Writer
Writer
Writers create written content for a variety of purposes, including books, articles, and marketing materials. This course will help you develop the communication skills necessary to effectively write and edit written content. The course's emphasis on intercultural communication will also be helpful in understanding the writing styles and conventions of different countries.
Accountant
Accountant
Accountants analyze financial data to provide insights and advice to businesses and organizations. By taking this course, you can strengthen your communication skills, which are essential for effectively conveying financial information to a variety of stakeholders. The course's focus on intercultural communication will also be helpful in understanding the financial practices and regulations of different countries.
Journalist
Journalist
Journalists gather, analyze, and report on news and current events. This course will help you develop the communication skills necessary to effectively research, write, and present news stories. The course's emphasis on intercultural communication will also be helpful in reporting on diverse communities and perspectives.
For more career information including salaries, visit:
OpenCourser.com/course/e7j6nj/strengthening
Reading list
We've selected 28 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Strengthening Your Widening Network .
This groundbreaking book examines the challenges faced by established companies in adapting to technological disruptions. It provides insights into the dynamics of innovation and offers strategies for navigating the changing business landscape.
This innovative book challenges traditional approaches to competition and emphasizes the importance of creating new markets and value propositions. It provides a framework for identifying and capturing untapped market opportunities.
Provides a framework for understanding cultural differences and their impact on business communication and relationships. It would be useful for learners who want to develop their cultural intelligence and communicate effectively in a globalized workplace.
Save
This practical guide to strategic planning provides a clear framework for developing and evaluating strategies. It emphasizes the importance of clarity, focus, and alignment and offers practical tips for avoiding common pitfalls.
Explores the science behind happiness and its connection to success. It provides practical strategies for building positive habits, fostering relationships, and living a more fulfilling life. These principles can enhance productivity and job satisfaction in the workplace.
This engaging book explores the psychological aspects of money and its impact on our decision-making. It provides insights into how our emotions, biases, and beliefs shape our financial behaviors and offers practical advice for making sound financial choices.
This practical guide provides strategies and techniques for navigating challenging conversations in the workplace and beyond. It covers topics such as active listening, empathy, and finding common ground.
Explores the science of happiness and its impact on success. It would be useful for learners who want to develop a more positive mindset and communicate more effectively with others.
Offers a practical guide to mindfulness and its benefits for personal and professional life. It would be useful for learners who want to develop their mindfulness skills and communicate more effectively with others.
Provides a practical guide to the Lean Startup methodology, which emphasizes rapid iteration and testing of business ideas. It would be useful for learners who are interested in starting their own businesses or who want to develop their entrepreneurial skills.
While this book is not specifically about intercultural communication, it offers valuable insights into the principles of effective communication and interpersonal relationships. It would be useful for learners who want to develop their communication skills and build stronger relationships with colleagues and other stakeholders.
This classic book provides a framework for personal and professional success. It covers a wide range of topics, including effective communication, goal setting, and time management.
Provides practical strategies for having difficult conversations and resolving conflicts. It would be useful for learners who want to develop their skills in communicating effectively in challenging situations.
Offers a spiritual perspective on communication, emphasizing the importance of mindfulness, compassion, and listening. It would be useful for learners who want to develop their communication skills and build deeper connections with others.
Introduces a communication model that emphasizes empathy, compassion, and non-judgmental listening. It would be useful for learners who want to develop their communication skills and build more harmonious relationships with others.
Save
Explores the importance of creating a culture of trust and collaboration in the workplace. It would be useful for learners who want to develop their leadership skills and create a more positive and productive work environment.
Explores the importance of emotional intelligence for success in personal and professional life. It would be useful for learners who want to develop their emotional intelligence and communicate more effectively with others.
Explores the power of mindset and its impact on success. It would be useful for learners who want to develop a growth mindset and communicate more effectively with others.
This inspirational book promotes the importance of positive thinking and its impact on personal and professional life. It provides practical tips and affirmations for developing a positive mindset and overcoming challenges.
This classic book on marketing and technology adoption provides insights into the challenges of transitioning from early adopters to mainstream markets. It offers strategies for effectively targeting different segments of customers and building a successful product launch.
Save
Offers a controversial but popular approach to achieving financial independence and a more fulfilling life. It would be useful for learners who want to explore alternative ways of thinking about work and life, and who are interested in developing their entrepreneurial skills.
Explores the different ways that people express and receive love. It would be useful for learners who want to develop their communication skills and build stronger relationships with colleagues, family, and friends.
Save
Explores the importance of gatherings and provides practical advice on how to plan and host successful events. It valuable resource for anyone who wants to improve their communication skills.
This textbook provides a comprehensive overview of intercultural communication theory and research. It would be useful for learners who want to gain a deeper understanding of the academic foundations of intercultural communication.
Provides a comprehensive guide to facilitating meetings. It valuable resource for anyone who wants to improve their communication skills.
Comprehensive handbook on intercultural communication. It valuable resource for anyone who wants to learn more about this topic.
Provides a practical guide to cross-cultural communication. It valuable resource for anyone who wants to improve their communication skills when working with people from different cultures.
Provides a comprehensive overview of the psychology of intercultural communication. It valuable resource for anyone who wants to deepen their understanding of how culture affects communication.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/e7j6nj/strengthening
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Effort
3 weeks of study, 1-3 hours/week
Level
Intermediate
Via
Coursera
Institution
National University of Singapore
Instructor
Sarah Chong
Language
English
Transcripts
Español
Français
Português
Deutsch
Italiano
中文
العربية
한국어
日本語
हिंदी
Nederlands
Svenska
Pусский
Türkçe
Polski
Ελληνικά
українська мова
magyar nyelv
Bahasa Indonesia
ไทย
қазақша
اُردُو,
فارسی
বাংলা
tiếng Việt
پښتو
آذربایجان دیلی
This course belongs to a
collection
called
Effective Communication in the Globalised Workplace. It's comprised of five courses:
Good to know
Suitable for professionals who want to enhance their workplace communication skills to foster better relationships with diverse stakeholders
Provides strategies for adapting communication style to different cultural backgrounds, promoting inclusivity in the workplace
Facilitates understanding of organizational structures and hierarchies, helping professionals navigate the workplace effectively
Guides learners in writing effective emails tailored to specific audiences, considering diverse communication principles
Enhances communication abilities in various professional settings, including formal meetings and work-related discussions
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