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Derrick Ng, Sarah Chong, Misty So-Sum Wai-Cook, Lee Kooi Cheng, Wu Siew Mei, Susan Lee, and Norhayati ISMAIL

In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.

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In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.

This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.

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What's inside

Five courses

Establishing a Professional ‘Self’ through Effective Intercultural Communication

(0 hours)
In this course, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.

Strengthening Your Widening Network

(0 hours)
In this course, you will learn to communicate effectively and strengthen relationships with diverse stakeholders. You will learn to write effective emails, voice your views, and assert your position in various communication contexts. By the end of the course, you will have a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalized workplace.

Engaging in Persuasive and Credible Communication

(0 hours)
In "Engaging in Persuasive and Credible Communication," you will learn the key skill of persuasion in professional communication in a globalized world. Essential to any professional workplace, persuasive communication is used in simple email requests, presentations for boards of directors, resumes, cover letters, and interviews.

Becoming Part of the Globalised Workplace

(0 hours)
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments. Learners will also discover and apply good practices in organizing information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context.

Effective Communication in the Globalised Workplace - The Capstone

The Capstone Project for this Specialisation requires you to demonstrate your understanding of the courses and integrate the knowledge and skills learned in real workplace scenarios.

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