A complete Digital Banking and Fintech course on Udemy. You'll learn unique and in depth knowledge from a senior product manager who works in digital banking for one of the World's top 100 banks. >>2024: Updated with a heap of new content on technology enablers, digital banking functionality, and Fintech. <<From understanding banking to how digital banking is revolutionizing banking, from digital banking systems architecture to the future of bank branches, from digital banking channels to understanding digital banking functionality and digital banking system flows and Fintech...plus case studies to understand the real application of cutting edge digital banking and fintech to the real world. In a matter of hours you'll master all you need, to do things like:
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A complete Digital Banking and Fintech course on Udemy. You'll learn unique and in depth knowledge from a senior product manager who works in digital banking for one of the World's top 100 banks. >>2024: Updated with a heap of new content on technology enablers, digital banking functionality, and Fintech. <<From understanding banking to how digital banking is revolutionizing banking, from digital banking systems architecture to the future of bank branches, from digital banking channels to understanding digital banking functionality and digital banking system flows and Fintech...plus case studies to understand the real application of cutting edge digital banking and fintech to the real world. In a matter of hours you'll master all you need, to do things like:
A complete Digital Banking and Fintech course on Udemy. You'll learn unique and in depth knowledge from a senior product manager who works in digital banking for one of the World's top 100 banks. >>2024: Updated with a heap of new content on technology enablers, digital banking functionality, and Fintech. <<From understanding banking to how digital banking is revolutionizing banking, from digital banking systems architecture to the future of bank branches, from digital banking channels to understanding digital banking functionality and digital banking system flows and Fintech...plus case studies to understand the real application of cutting edge digital banking and fintech to the real world. In a matter of hours you'll master all you need, to do things like:
Understand the fundamentals of retail banking and banking business models
Understand and be able to explain what digital banking is all about
Explain the architecture and key components that make up digital banking
Know the key digital banking channels that are used by leading global banks and Fintech - including Mobile, Web/Online/Internet Banking, Chatbots and Wearables
Develop strategies around the range of key digital banking functionality that is needed to create the very best customer experiences - from Customer Onboarding, Account Opening, Digital Sales, Credit Products, Payments through to Digital Banking Marketplaces
Understand and explain technology enablers in digital banking - like Big Data, Artificial Intelligence, Cloud and APIs
Work with delivery teams and technology folks to build digital banking experiences for millions of users globally
Explain what Fintech is and be a thought leader in areas where Fintech is creating disruption in banking
I offer Q&A sessions with students, detailed lecture summaries, assignments to challenge you, and curated resources to help progress your knowledge. Right now, there are over 151,000+ job listings worldwide (go check Linkedin yourself. ) that are looking for digital banking professionals, that pay on average $130,000 + / year. In fact, digital product managers can earn $250,000 + / year.
Digital banking is pandemic and economic recession proof...as the World transitions to an exciting digital banking future. Over $1 trillion has been invested recently in digital banking by banks and unprecedented investment by banks globally is continuing to rapidly change the way that we all bank. Banks can't hire digital banking professionals fast enough.
But how exactly do you get into digital banking? There are definitely no degrees in digital banking or formal certifications, and courses online just scrape the surface. They don't provide real, practical and proven digital banking insights and knowledge. Most folks working in digital, like me, have built up their skills over many years of hard work in technology and management. And that's where I can help you. You'll get up to date, practical and proven digital banking insights and knowledge from a digital insider. The kind of skills and knowledge that will help you land a job in digital banking or help you grow your current knowledge of digital. By developing an understanding of digital banking, you'll master the concepts and the language of digital banking - and have a solid baseline for chasing a rewarding career in digital.
Students aren't required to know anything beforehand. All you need is enthusiasm and an inquisitive mind. I'l teach you the fundamentals and how to apply them, to help you develop into a digital banking professional.
What's inside
Learning objectives
- Understand how digital banking works
- Explore digital banking systems architecture
- Master digital banking channels and functionality
- Understand how banking works
- Understand the 3 layers of digital banking architecture
- Discover why liquidity is so important in banking
- Learn more about the 4 types of digital banks
- Explore why digital banking really matters
- Understand why banks don't need branches anymore
- Learn the 10 sublayers of digital banking architecture
- Know more about the 4 key digital banking channels
- Learn about digital banking using wearables
- Learn about digital banking using web
- Learn about digital banking using mobile apps
- Learn about digital banking using chatbots
- Understand the 7 key digital banking customer journeys
- Learn about digital onboarding
- Understand digital onboarding systems flows
- Learn about digital account management
- Understand account management systems flows
- Learn about digital payments
- Understand digital payments systems flows
- Learn about digital cards management
- Understand digital cards management systems flows
- Learn about digital support
- Understand digital support systems flows
- Learn about digital marketplaces
- Understand digital marketplace flows
- Show more
- Show less
- Understand how digital banking works
- Explore digital banking systems architecture
- Master digital banking channels and functionality
- Understand how banking works
- Understand the 3 layers of digital banking architecture
- Discover why liquidity is so important in banking
- Learn more about the 4 types of digital banks
- Explore why digital banking really matters
- Understand why banks don't need branches anymore
- Learn the 10 sublayers of digital banking architecture
- Know more about the 4 key digital banking channels
- Learn about digital banking using wearables
- Learn about digital banking using web
- Learn about digital banking using mobile apps
- Learn about digital banking using chatbots
- Understand the 7 key digital banking customer journeys
- Learn about digital onboarding
- Understand digital onboarding systems flows
- Learn about digital account management
- Understand account management systems flows
- Learn about digital payments
- Understand digital payments systems flows
- Learn about digital cards management
- Understand digital cards management systems flows
- Learn about digital support
- Understand digital support systems flows
- Learn about digital marketplaces
- Understand digital marketplace flows
- Show more
- Show less
Syllabus
Introduction
In this lecture, I'll introduce myself, explain more about digital banking and how understanding digital banking can help you open up new career opportunities.
Read more
Syllabus
In this lecture, I'll introduce myself, explain more about digital banking and how understanding digital banking can help you open up new career opportunities.
In this lecture, I'll discuss the fundamentals and core concepts of banking.
In this lecture I'll introduce digital banking, including a simple definition, and explain why customers and banks find it so valuable.
In this lecture you'll discover why digital banking has become so embedded in the lives of banking customers, globally.
In this lecture I'll answer a common question that comes up in digital banking - will customers ever need to use branches again?
In this lecture I'll introduce you to the conceptual systems architecture for digital banking.
Ready...set...go! Time to test your knowledge of digital banking systems architecture and Front Ends. Good luck!
In this lecture I'll explore Front Ends further you and their purpose in digital banking.
In this lecture I'll explore mobile banking and cover the benefits, and some of the challenges with mobile.
In this lecture I'll explore chatbots and cover the benefits, and some of the challenges with chat.
Ready...set...go! Time to test your knowledge of digital banking channels - specifically Mobile & Chatbots. Good luck!
In this lecture I'll explore web banking and how this was the foundational digital banking channel for other channels like mobile, wearables and chat to follow.
In this lecture I'll explore wearables technology and how this is increasingly being used by digital banks to connect their customers to their banking.
Ready...set...go! Time to test your knowledge of digital banking channels - specifically Web & Wearables. Good luck!
The channels covered in this section are the key focus in digital banking today, but there are trends on the horizon that could disrupt these channels. In this lecture I'll explore two key trends that are already impacting on digital banking.
In this lecture we'll explore Artificial Intelligence (AI) and its role as a key enabler in digital banking.
Big Data is...big (pardon the pun). In this lecture we'll explore Big Data and its role as a key enabler in digital banking.
In this lecture we'll explore core banking systems, and their importance not only in banking but in enabling digital banking too.
Ready...set...go! Time to test your knowledge of technology enablers - specifically AI, Big Data & Core Systems. Good luck!
In this lecture we'll explore Pricing Tools & Product Abstraction, and how its become an essential technology in digital banking.
You've probably heard about them...but perhaps you don't know exactly what they do. In this lecture we'll unpack APIs and explore how they are a key enabler for digital banking.
Digital Banking Platforms are increasingly an essential part of the technology stack for digital banks. In this lecture we'll explore exactly what they are and their role in enabling digital banking.
Cloud is increasingly being adopted by banks around the World because it offers tremendous cost efficiencies and scalability. In this lecture we'll explore Cloud Computing and its role in enabling digital banking.
In this lecture I'll explore how customers can signup to a bank and open an account using digital channels.
Digital Sales are an important part of the digital banking customer journey, and connects customers with the right product at the right time. In this lecture we'll explore digital sales and their purpose in digital banking.
In this lecture I'll explore how customers can open an account using digital channels.
Ready...set...go! Get ready to test your knowledge out on Customer Onboarding, Digital Sales & Account Opening.
Banking includes credit products - so home loans, credit cards and auto loans. In this lecture we'll explore credit products and how we integrate them into digital banking experiences.
In this lecture we'll continue our exploration of credit products and integrating them into digital banking.
In this lecture I'll explore how customers can manage their accounts, including viewing account information and transactions, using digital channels.
In this lecture I'll explore how customers can make payments using digital channels.
In this lecture I'll explore how customers can manage their debit and credit cards using digital channels.
In this lecture I'll explore how customers can access support, and be guided on how to do their banking, using digital channels.
Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Support. Good luck!
In this lecture I'll explore the role that insights and personalization plays in digital banking and how it functionally works.
In this lecture I'll introduce the concept of marketplaces, and why marketplaces is increasingly becoming a focus point for immersive digital experience for banks.
In this lecture sourced from Mind the Product - you'll hear from Tracy Abraham (Chief Marketing Officer) at the CPP Group discuss Marketplace Banking.
Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Insights and Marketplaces. Good luck!
In this lecture I'll explore how marketplaces functionality works.
In this optional lecture, sourced from IBS Intelligence - you'll hear from a panel discussing marketplaces.
You've heard about Fintech...but do you really know what it means? In this lecture I'll define Fintech for you and explore how it enables the broader financial services sector.
In this lecture we'll explore the drivers behind Fintech and how banks are adopting Fintech to continually innovative and remain competitive.
Disruption is a catalyst for transformation and innovation. In this lecture we'll explore how Fintech is creating this disruption and how banks are responding to it.
You are already familiar with AI from the earlier lecture in the Technology Enablers section of this course. In this lecture we'll explore how Fintech are applying AI and creating customer value in banking.
Terms like Bitcoin and the Distributed Ledger may already be familiar to you. But do you know how they are being used by Fintech to create exciting solutions in banking? In this lecture we'll explore blockchain and its role in disrupting the way banks work.
APIs are a key technology foundation for almost all banks. But there's a concept called 'Open APIs' that's taking APIs to the next level. Learn more about Open APIs in this lecture.
Payments is highly lucrative part of the Global financial system, in which banks are heavily invested in. Fintech is creating disruption and banks are learning to remain competitive in this new world. Learn more about it in this lecture.
There is plenty of friction for many bank customers today when it comes to accessing credit. Fintech is leading the development of new and innovative ways to create better customer experiences and connect banks to high revenue/cost efficient ways of providing credit to customers. Find out more in this lecture.
Fintech isn't just about banking. In this lecture we'll explore how Fintech is enabling better customer journeys and providing new revenue opportunities in insurance.
In this case study, we'll explore the exciting work happening at Minna Bank in Japan.
In this case study, we'll explore how WeBank is a leader in the use of AI and blockchain in digital banking.
It's time to celebrate - you've completed this course!
In this bonus lecture, I provide additional resources that will help you progress your learning.
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Reviews summary
Digital banking & fintech masterclass overview
Content is kept current with new developments.
Modules are logical and explanations are clear.
Covers a wide range of digital banking and Fintech topics.
Useful for professionals and career changers.
Instructor's experience offers practical, real-world views.
Activities
Review Core Banking Concepts
Show steps
Solidify your understanding of fundamental banking concepts before diving into the digital aspects. This will provide a strong foundation for understanding the disruptions and innovations in digital banking.
Show steps
-
Review traditional banking models and terminology.
-
Identify key banking functions like lending, deposits, and payments.
-
Summarize the role of banks in the broader economy.
Read 'The Future of Banking' by Henri Arslanian
Show steps
Gain a broader perspective on the future of banking and fintech by exploring industry trends and expert insights. This book will provide valuable context for the course material.
View
The Book of Crypto: The Complete Guide to...
on Amazon
Show steps
-
Read the book, focusing on chapters related to digital banking and fintech.
-
Take notes on key concepts and industry trends.
-
Relate the book's content to the course modules.
Create a Presentation on Digital Banking Channels
Show steps
Reinforce your understanding of digital banking channels by creating a presentation that explains their features, benefits, and challenges. This will help you communicate your knowledge effectively.
Show steps
-
Research the different digital banking channels (mobile, web, chatbots, wearables).
-
Prepare slides outlining the key features and benefits of each channel.
-
Include examples of how each channel is used in practice.
-
Practice your presentation to ensure a smooth delivery.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Follow API Integration Tutorials
Show steps
Gain hands-on experience with API integration, a crucial aspect of modern digital banking. This will help you understand how different systems communicate and exchange data.
Show steps
-
Find online tutorials on integrating APIs for banking services.
-
Follow the tutorials to connect to a mock banking API.
-
Experiment with different API calls to retrieve account information or process payments.
-
Document your findings and challenges encountered during the integration process.
Analyze a Digital Banking App
Show steps
Apply your knowledge by conducting a detailed analysis of a real-world digital banking application. This will help you understand the practical implementation of the concepts learned in the course.
Show steps
-
Choose a digital banking app from a well-known bank or fintech company.
-
Evaluate the app's user interface and user experience.
-
Identify the key features and functionalities offered by the app.
-
Assess the app's security measures and data privacy practices.
-
Write a report summarizing your findings and recommendations.
Read 'Fintech Book' by Susanne Chishti and Janos Barberis
Show steps
Deepen your understanding of the broader fintech landscape and its impact on digital banking. This book will provide valuable insights into the technologies and business models driving the industry.
View
The WEALTHTECH Book: The FinTech Handbook for...
on Amazon
Show steps
-
Read the book, focusing on chapters related to digital banking and fintech innovations.
-
Identify key trends and challenges in the fintech industry.
-
Relate the book's content to the course modules and real-world examples.
Develop a Digital Banking Strategy
Show steps
Synthesize your knowledge by developing a comprehensive digital banking strategy for a hypothetical or real bank. This will challenge you to apply the concepts learned in the course to a practical scenario.
Show steps
-
Choose a bank (real or hypothetical) to develop a digital banking strategy for.
-
Analyze the bank's current digital capabilities and identify areas for improvement.
-
Define the bank's target audience and their digital banking needs.
-
Develop a roadmap for implementing new digital banking features and functionalities.
-
Present your digital banking strategy to a group of peers or colleagues.
Review Core Banking Concepts
Show steps
Solidify your understanding of fundamental banking concepts before diving into the digital aspects. This will provide a strong foundation for understanding the disruptions and innovations in digital banking.
Show steps
- Review traditional banking models and terminology.
- Identify key banking functions like lending, deposits, and payments.
- Summarize the role of banks in the broader economy.
Read 'The Future of Banking' by Henri Arslanian
Show steps
Gain a broader perspective on the future of banking and fintech by exploring industry trends and expert insights. This book will provide valuable context for the course material.
View
The Book of Crypto: The Complete Guide to...
on Amazon
Show steps
- Read the book, focusing on chapters related to digital banking and fintech.
- Take notes on key concepts and industry trends.
- Relate the book's content to the course modules.
Create a Presentation on Digital Banking Channels
Show steps
Reinforce your understanding of digital banking channels by creating a presentation that explains their features, benefits, and challenges. This will help you communicate your knowledge effectively.
Show steps
- Research the different digital banking channels (mobile, web, chatbots, wearables).
- Prepare slides outlining the key features and benefits of each channel.
- Include examples of how each channel is used in practice.
- Practice your presentation to ensure a smooth delivery.
Follow API Integration Tutorials
Show steps
Gain hands-on experience with API integration, a crucial aspect of modern digital banking. This will help you understand how different systems communicate and exchange data.
Show steps
- Find online tutorials on integrating APIs for banking services.
- Follow the tutorials to connect to a mock banking API.
- Experiment with different API calls to retrieve account information or process payments.
- Document your findings and challenges encountered during the integration process.
Analyze a Digital Banking App
Show steps
Apply your knowledge by conducting a detailed analysis of a real-world digital banking application. This will help you understand the practical implementation of the concepts learned in the course.
Show steps
- Choose a digital banking app from a well-known bank or fintech company.
- Evaluate the app's user interface and user experience.
- Identify the key features and functionalities offered by the app.
- Assess the app's security measures and data privacy practices.
- Write a report summarizing your findings and recommendations.
Read 'Fintech Book' by Susanne Chishti and Janos Barberis
Show steps
Deepen your understanding of the broader fintech landscape and its impact on digital banking. This book will provide valuable insights into the technologies and business models driving the industry.
View
The WEALTHTECH Book: The FinTech Handbook for...
on Amazon
Show steps
- Read the book, focusing on chapters related to digital banking and fintech innovations.
- Identify key trends and challenges in the fintech industry.
- Relate the book's content to the course modules and real-world examples.
Develop a Digital Banking Strategy
Show steps
Synthesize your knowledge by developing a comprehensive digital banking strategy for a hypothetical or real bank. This will challenge you to apply the concepts learned in the course to a practical scenario.
Show steps
- Choose a bank (real or hypothetical) to develop a digital banking strategy for.
- Analyze the bank's current digital capabilities and identify areas for improvement.
- Define the bank's target audience and their digital banking needs.
- Develop a roadmap for implementing new digital banking features and functionalities.
- Present your digital banking strategy to a group of peers or colleagues.
Career center
Digital Product Manager
Digital Banking Strategist
Product Owner
Cybersecurity Analyst
FinTech Consultant
User Experience Designer
Software Engineer
Compliance Officer
Technology Consultant
Digital Marketing Manager
Data Scientist
Tech Journalist
Digital Transformation Manager
Business Analyst
Financial Analyst
Reading list
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