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Abhishek Jha
In this guided project, we will use Microsoft Azure Cognitive Services to build an AI-powered customer support chatbot that can converse with your customers and solve their queries. We will use Language Studio by Azure to create our bot. We will begin by...
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In this guided project, we will use Microsoft Azure Cognitive Services to build an AI-powered customer support chatbot that can converse with your customers and solve their queries. We will use Language Studio by Azure to create our bot. We will begin by creating a knowledge base and feeding it with data in various formats such as Excel file and URL. In the final task, we will deploy the chatbot to Telegram. By the end of this project, you will be able to use Azure cognitive services to build a chatbot and deploy it to telegram. You will also learn about building telegram bots and best practices to follow while designing a chatbot. Note: You need an Azure account to complete this guided project. If you do not have an Azure account, you will be prompted to create one during the project. You also need a Telegram account in order to successfully deploy the chatbot.
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops AI and customer service skills, which are core skills for working with technology
Taught by Abhishek Jha, who are recognized for their work in AI
Examines Microsoft Azure Cognitive Services, which is highly relevant to AI and customer service
Provides hands-on labs and interactive materials, which enhances learning
Requires an Azure account, which may pose a barrier to some learners

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Build a no-code customer support Telegram chatbot with Azure with these activities:
Review Cognitive Services
Become reacquainted with core concepts in cognitive services, NLP, and machine learning to strengthen your foundation for this guided project.
Browse courses on Azure Cognitive Services
Show steps
  • Read through the documentation for Azure Cognitive Services.
  • Review articles or tutorials on NLP and machine learning.
  • Complete online quizzes or exercises to test your understanding.
Practice Creating Knowledge Bases
Enhance your practical skills by creating multiple knowledge bases using various data formats to prepare for the project's knowledge base creation task.
Show steps
  • Create a knowledge base using an Excel file.
  • Create a knowledge base using a URL.
  • Create a knowledge base using a combination of formats.
  • Test your knowledge bases using queries.
Follow Tutorials on Telegram Bot Deployment
Gain practical experience by following step-by-step tutorials on deploying Telegram bots to prepare for the final project task.
Browse courses on Bot Development
Show steps
  • Find tutorials on deploying Telegram bots using Azure Cognitive Services.
  • Follow the tutorials to create a basic Telegram bot.
  • Customize the bot's functionality based on the project requirements.
Four other activities
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Mentor Junior Chatbot Developers
Solidify your knowledge by guiding junior chatbot developers, providing support and sharing your insights to enhance their learning.
Browse courses on Chatbot Development
Show steps
  • Identify opportunities to mentor junior chatbot developers.
  • Provide guidance and support on chatbot design and development.
  • Share your knowledge and experiences.
  • Encourage and motivate junior developers.
Develop a Chatbot Prototype
Showcase your understanding by creating a working chatbot prototype that demonstrates the core functionalities of the project's chatbot.
Browse courses on Chatbot Development
Show steps
  • Design the chatbot's conversation flow.
  • Implement the chatbot's logic using Azure Cognitive Services.
  • Test the chatbot's functionality.
  • Refine the chatbot based on testing results.
Write a Blog Post on Chatbot Best Practices
Strengthen your understanding and share your knowledge by writing a blog post that explores best practices for chatbot design and development.
Show steps
  • Research and identify best practices for chatbot design and development.
  • Write a blog post outlining these best practices.
  • Share your blog post online.
  • Engage with readers and answer questions.
Participate in a Chatbot Challenge
Challenge yourself and enhance your skills by participating in a chatbot competition, showcasing your chatbot's capabilities and learning from others.
Browse courses on Azure Cognitive Services
Show steps
  • Find a chatbot competition that aligns with your interests.
  • Develop a chatbot for the competition.
  • Submit your chatbot to the competition.
  • Analyze the results and identify areas for improvement.

Career center

Learners who complete Build a no-code customer support Telegram chatbot with Azure will develop knowledge and skills that may be useful to these careers:
Chatbot Developer
As a Chatbot Developer, you will be responsible for designing, developing, and maintaining chatbots. You will need to have a strong understanding of natural language processing, machine learning, and artificial intelligence. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
AI Engineer
As an AI Engineer, you will be responsible for developing and maintaining AI systems. You will need to have a strong understanding of machine learning, artificial intelligence, and data science. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Natural Language Processing Engineer
As a Natural Language Processing Engineer, you will be responsible for developing and maintaining NLP systems. You will need to have a strong understanding of natural language processing, machine learning, and artificial intelligence. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Data Scientist
As a Data Scientist, you will be responsible for collecting, analyzing, and interpreting data. You will need to have a strong understanding of statistics, machine learning, and data mining. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Software Engineer
As a Software Engineer, you will be responsible for designing, developing, and maintaining software applications. You will need to have a strong understanding of computer science, software engineering, and programming languages. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Product Manager
As a Product Manager, you will be responsible for managing the development and launch of new products. You will need to have a strong understanding of product management, marketing, and business strategy. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Business Analyst
As a Business Analyst, you will be responsible for analyzing business processes and identifying areas for improvement. You will need to have a strong understanding of business analysis, process improvement, and data analysis. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Technical Writer
As a Technical Writer, you will be responsible for writing and editing technical documentation. You will need to have a strong understanding of technical writing, grammar, and style. This course will help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
UX Designer
As a UX Designer, you will be responsible for designing the user experience of websites and apps. You will need to have a strong understanding of user experience design, human-computer interaction, and visual design. This course may help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Marketing Manager
As a Marketing Manager, you will be responsible for planning and executing marketing campaigns. You will need to have a strong understanding of marketing, advertising, and public relations. This course may help you build a foundation in these areas and provide you with the skills you need to succeed in this role. You will learn how to create a knowledge base, train your chatbot, and deploy it to Telegram. This course will also teach you about the best practices for designing a chatbot and how to evaluate its performance.
Financial Analyst
As a Financial Analyst, you will be responsible for analyzing financial data and making investment recommendations. You will need to have a strong understanding of finance, accounting, and economics. This course will not help you build a foundation in these areas or provide you with the skills you need to succeed in this role.
Project Manager
As a Project Manager, you will be responsible for planning, executing, and closing projects. You will need to have a strong understanding of project management, planning, and execution. This course will not help you build a foundation in these areas or provide you with the skills you need to succeed in this role.
Sales Manager
As a Sales Manager, you will be responsible for leading and managing a sales team. You will need to have a strong understanding of sales, management, and customer relationship management. This course will not help you build a foundation in these areas or provide you with the skills you need to succeed in this role.
Human Resources Manager
As a Human Resources Manager, you will be responsible for managing the human resources department of a business. You will need to have a strong understanding of human resources, employment law, and compensation and benefits. This course will not help you build a foundation in these areas or provide you with the skills you need to succeed in this role.
Operations Manager
As an Operations Manager, you will be responsible for managing the day-to-day operations of a business. You will need to have a strong understanding of business operations, management, and logistics. This course will not help you build a foundation in these areas or provide you with the skills you need to succeed in this role.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Build a no-code customer support Telegram chatbot with Azure.
Provides a comprehensive guide to using Python for data analysis. It covers topics such as data manipulation, data visualization, and machine learning.
Provides a comprehensive guide to writing clean code. It covers topics such as code readability, maintainability, and testability.
Provides a comprehensive guide to software engineering practices. It covers topics such as software development, project management, and software testing.
Provides a comprehensive guide to open source software development. It covers topics such as the history of open source software, the benefits of open source software, and the challenges of open source software development.
Provides a comprehensive guide to software development practices at Google. It covers topics such as software design, software testing, and software deployment.

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