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Gordon Hawkes and Robert A. Russell

This approximately 3-6 hour-long introductory course provides a solid understanding of the principles of performance management, and you will be equipped with practical tools and techniques to help you effectively manage performance in your tax administration.

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This approximately 3-6 hour-long introductory course provides a solid understanding of the principles of performance management, and you will be equipped with practical tools and techniques to help you effectively manage performance in your tax administration.

To enable you to achieve this overarching goal, this module will introduce you to and unravel the mysteries of performance management and performance measurement. While the terms performance management and performance measurement are often used interchangeably, you will see how they differ and how one supports the other. You will develop an appreciation of why you need to create measurable goals and objectives, and learn about both the benefits and the limitations of performance measurement. Last, but maybe most importantly, you will gain insight into organizational culture, and how it can either support or derail performance management.

What you'll learn

This module will introduce you to and unravel the mysteries of performance management and performance measurement. While the terms performance management and performance measurement are often used interchangeably, you will see how they differ and how one supports the other. You will develop an appreciation of why you need to create measurable goals and objectives, and learn about both the benefits and the limitations of performance measurement. Last, but maybe most importantly, you will gain insight into organizational culture, and how it can either support or derail performance management.

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Good to know

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Suitable for learners without an extensive accounting background
Focuses on developing foundational understanding and skills needed in performance management within tax administration
Provides practical tools and frameworks for implementing performance management systems
Covers key aspects of performance management including goal-setting, measurement, and organizational culture

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in VITARA - Performance Management with these activities:
Review Performance Measurement Techniques
Review performance measurement techniques to solidify your understanding of the concepts discussed in the course.
Browse courses on Performance Measurement
Show steps
  • Gather study materials on performance measurement techniques.
  • Read through the materials and take notes on key concepts.
  • Practice applying the techniques to real-world scenarios.
Develop a Performance Measurement Plan
Create a performance measurement plan to apply your knowledge of the principles and techniques discussed in the course.
Show steps
  • Identify the goals and objectives of your performance measurement system.
  • Select the appropriate performance indicators to track.
  • Determine the data collection methods and frequency.
  • Develop a plan for analyzing and reporting the data.
Practice Performance Management Scenarios
Participate in practice drills to enhance your ability to manage performance effectively.
Show steps
  • Identify common performance management challenges and scenarios.
  • Develop strategies for effectively addressing these challenges and scenarios.
  • Practice implementing these strategies through role-playing or simulations.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Explore Best Practices in Performance Management
Explore best practices in performance management to enhance your knowledge and skills.
Show steps
  • Research and identify best practices in performance management.
  • Analyze case studies and examples of effective performance management practices.
  • Apply these best practices to your own performance management approach.
Participate in Performance Management Discussion Forums
Engage in discussions with peers to exchange knowledge, share experiences, and gain diverse perspectives on performance management.
Show steps
  • Join online discussion forums or participate in local meetups focused on performance management.
  • Actively participate in discussions by sharing your insights and asking questions.
  • Reflect on the discussions and apply the insights gained to your own performance management practices.
Attend Performance Management Workshops
Attend workshops led by experts to gain hands-on experience and practical insights into performance management.
Show steps
  • Identify workshops that align with your learning goals and objectives.
  • Register and attend the workshops.
  • Actively participate in the workshops by asking questions and sharing your experiences.
  • Apply the knowledge and skills gained from the workshops to your own performance management approach.
Mentor Others in Performance Management
Share your knowledge and expertise by mentoring others in the field of performance management.
Show steps
  • Identify individuals who are seeking guidance and support in performance management.
  • Offer your mentorship and provide guidance based on your own experiences and expertise.
  • Monitor the progress of your mentees and provide ongoing support and encouragement.

Career center

Learners who complete VITARA - Performance Management will develop knowledge and skills that may be useful to these careers:
Performance Measurement Analyst
Performance Measurement Analysts are tasked with tracking and measuring an organization's performance, and using those metrics to identify areas where there is room for improvement. This course can help those in this role understand the principles of performance management, and provide them with the skills and techniques they need to perform better in their role. Those who wish to enter this career field should take this course because it helps to build a strong foundation in the field of performance management, and because it provides those in this role with the skills they need to be successful.
Management Analyst
Management Analysts study organizations including government agencies to analyze their operations and develop solutions to improve efficiency. This course may also be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Data Analyst
Data Analysts mine large amounts of data to perform trend and statistical analysis, often working in a variety of industries. This course may be useful for those in this role because it can help them to develop their analytical skills, and provide them with the tools they need to perform better in their role.
Statistician
Statisticians collect, interpret, and analyze data using various methods, often working in research or business. This course can help those in this role understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Financial Analyst
Financial Analysts make investment recommendations to clients, and create financial models to predict the future value of stocks. This course may be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Budget Analyst
Budget Analysts help businesses and organizations plan and execute their budgets by analyzing spending habits. This course may be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Project Manager
Project Managers plan, organize, and manage projects from start to finish, often working in a variety of industries. This course can help those in this role understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Operations Research Analyst
Operations Research Analysts develop and implement mathematical models to analyze complex systems and improve efficiency. This course may also be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Industrial Engineer
Industrial Engineers work to increase efficiency in business processes, often focusing on improving productivity. This course can help those in this role understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Business Analyst
Business Analysts identify and analyze business needs, and develop solutions to improve efficiency. This course can help those in this role understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Software Engineer
Software Engineers design, develop, and maintain software systems. This course may also be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Quality Assurance Analyst
Quality Assurance Analysts ensure that products or services meet quality standards, often working in a variety of industries. This course may be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Risk Manager
Risk Managers identify, assess, and mitigate risks, often working in a variety of industries. This course may be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Internal Auditor
Internal Auditors evaluate and improve the efficiency of an organization's internal controls. This course may be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.
Compliance Officer
Compliance Officers ensure that organizations comply with applicable laws and regulations. This course may be useful to those in this role, as it can help them to better understand the principles of performance management, and provide them with the skills they need to perform better in their role.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in VITARA - Performance Management.
This handbook is published by the International Monetary Fund and provides specific guidance on performance management in tax administration.
Provides practical guidance on performance measurement and management for managers, covering key concepts and best practices.
Provides practical guidance on performance management and appraisal for both managers and employees, covering key concepts and best practices.
Comprehensive collection of articles on performance management, covering various concepts, methodologies, tools, and applications.
Provides a comprehensive guide to developing and using HR scorecards to measure and manage HR performance.

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