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Sean Douglas

Collaboration is in high demand. This course will teach you the skills to be a Cisco Collaboration administrator. You'll learn how to provide call coverage, create dial peers, configure a SIP CUBE, deploy Cisco Mobility, and enable endpoint features.

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Collaboration is in high demand. This course will teach you the skills to be a Cisco Collaboration administrator. You'll learn how to provide call coverage, create dial peers, configure a SIP CUBE, deploy Cisco Mobility, and enable endpoint features.

More than ever, companies are relying on Cisco Collaboration solutions to ensure that they can communicate ubiquitously with their customers, employees, and everyone else. There is immense demand for administrators who have the knowledge and skills needed to manage and maintain their Cisco deployments.

In this course, Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP, you'll learn the step-by-step process of deploying call coverage using hunt groups and call queuing, configuring dial peers for ISR gateways, implementing SIP CUBES for IP PSTN access, providing endpoint features, and enabling Cisco Mobility.

First, you'll discover how to configure dial peers for ISR gateways, set up analog and digital voice circuits, configure VoIP call legs, and troubleshoot and quickly resolve potential dial peer issues.

Next, you'll explore how to deploy Cisco Device Mobility to support mobile IP endpoints, deploy Cisco Extension Mobility to make it easy for end users to maintain their directory numbers and phone features, and implement Cisco Unified Mobility to support single-number reach.

After that, you'll see how to configure an SIP session border controller (CUBE) from scratch, how to simplify your deployments using server groups and E164 pattern maps, how SIP Options and early offer work, and how to determine DSP requirements.

Finally, you'll learn how to enable endpoint features like Group Pickup, provide functions with custom softkey templates, create a shared line, and configure UC Services and a Service Profile for Cisco Jabber clients.

When you're finished with this course, you'll have knowledge of how to configure call coverage, ISR gateways, SIP CUBEs, mobility, and endpoint features, and how to troubleshoot these as needed to administer and support a Cisco Collaboration solution.

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What's inside

Syllabus

Course Overview
Deploying Call Coverage in CUCM
Configuring Cisco ISR Voice Gateways
Implementing Cisco Unified Mobility
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Configuring a Cisco Session Border Controller (CUBE)
Enabling Endpoint Features

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
May be appropriate for those with existing expertise in Cisco Collaboration solutions
Provides an adequate foundation for learners looking to manage and maintain Cisco deployments
Covers essential topics related to call coverage, mobility, and PSTN access
Taught by Sean Douglas, an experienced instructor in Cisco Collaboration
Requires extensive background knowledge in Cisco Collaboration
May not be suitable for beginners in Cisco Collaboration

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP with these activities:
Connect with Cisco Experts
Seek guidance from experienced Cisco professionals to gain insights and accelerate your learning.
Show steps
  • Attend industry events or join online communities.
  • Reach out to Cisco experts on LinkedIn or other platforms.
  • Request mentorship or advice.
Review PSTN Interconnection
Familiarize yourself with basics of ISDN and PSTN Interconnection to build a solid foundation for this course.
Browse courses on VoIP
Show steps
  • Review the concepts of ISDN and PSTN.
  • Understand call signaling protocols for ISDN
Configure ISR Gateway Dial Peers
Gain hands-on experience configuring dial peers on ISR gateways to enhance understanding.
Show steps
  • Establish a lab environment with ISR gateways and VoIP endpoints.
  • Create dial peers for different call scenarios.
  • Test and troubleshoot dial peer configurations.
Four other activities
Expand to see all activities and additional details
Show all seven activities
SIP Trunking Best Practices
Explore best practices for implementing and managing SIP trunks to ensure efficient call routing.
Show steps
  • Follow tutorials on configuring and optimizing SIP trunks.
  • Learn techniques for troubleshooting SIP trunk issues.
  • Identify performance metrics and monitoring tools for SIP trunking.
  • Review case studies of successful SIP trunk deployments.
Document Your Endpoint Configuration
Consolidate your understanding by creating a comprehensive document outlining endpoint configurations and dial plans.
Show steps
  • Gather information about endpoint settings and call routing.
  • Create a table or diagram to document endpoint configurations.
  • Include details on codecs, QoS settings, and security measures.
  • Review and validate the documentation for accuracy.
Collaborate on Mobility Deployment
Engage with peers to discuss and resolve challenges in deploying Cisco Mobility solutions.
Browse courses on VoIP
Show steps
  • Form study groups or join online forums.
  • Share experiences and best practices for mobility deployment.
  • Collaborate on troubleshooting and optimizing mobility settings.
Contribute to Asterisk Project
Enhance your practical knowledge by contributing code or documentation to open-source VoIP projects like Asterisk.
Browse courses on VoIP
Show steps
  • Find a project that aligns with your interests and skills.
  • Review the project's codebase and documentation.
  • Identify areas where you can contribute.
  • Submit your code or documentation changes for review.

Career center

Learners who complete Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP will develop knowledge and skills that may be useful to these careers:
Telecommunications Engineer
Telecommunications Engineers design, build, and maintain telecommunications systems, including phone networks, data networks, and wireless networks. This course's coverage of Cisco Collaboration Fundamentals would help a Telecommunications Engineer understand the underlying technologies used in enterprise telecommunications systems and enable them to troubleshoot and maintain these systems more effectively.
Network Architect
Network Architects design and implement computer networks for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Network Architect with a solid understanding of the technologies used in enterprise voice and video networks, enabling them to design and implement these networks more effectively.
Network Administrator
Network Administrators manage and maintain computer networks for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Network Administrator with the knowledge and skills needed to manage and maintain Cisco Collaboration systems, including voice, video, and mobility services.
Unified Communications Engineer
Unified Communications Engineers design and implement unified communications (UC) systems for businesses and organizations. UC systems combine voice, video, data, and mobility services into a single, integrated platform. This course on Cisco Collaboration Fundamentals would provide a Unified Communications Engineer with a solid understanding of the technologies used in enterprise UC systems, enabling them to design and implement these systems more effectively.
Collaboration Engineer
Collaboration Engineers design and implement collaboration solutions for businesses and organizations. Collaboration solutions enable employees to communicate and collaborate more effectively using a variety of tools, including voice, video, data, and mobility services. This course on Cisco Collaboration Fundamentals would provide a Collaboration Engineer with a deep understanding of the technologies used in enterprise collaboration solutions, enabling them to design and implement these solutions more effectively.
Voice Engineer
Voice Engineers design and implement voice over IP (VoIP) systems for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Voice Engineer with a deep understanding of the technologies used in enterprise VoIP systems, enabling them to design and implement these systems more effectively.
IT Manager
IT Managers oversee the planning, implementation, and management of information technology (IT) systems for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide an IT Manager with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to make informed decisions about the deployment and management of these systems.
IT Director
IT Directors oversee the overall IT strategy and operations for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide an IT Director with a high-level understanding of the technologies used in enterprise collaboration systems, enabling them to make strategic decisions about the deployment and management of these systems.
Systems Analyst
Systems Analysts design and implement computer systems for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Systems Analyst with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to design and implement these systems more effectively.
Chief Technology Officer (CTO)
Chief Technology Officers (CTOs) oversee the development and implementation of technology strategies for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a CTO with a high-level understanding of the technologies used in enterprise collaboration systems, enabling them to make informed decisions about the deployment and management of these systems.
Software Engineer
Software Engineers design, develop, and maintain software applications for businesses and organizations. This course on Cisco Collaboration Fundamentals may be helpful to a Software Engineer who is working on developing software applications for enterprise collaboration systems.
Computer Scientist
Computer Scientists research and develop new computing technologies. This course on Cisco Collaboration Fundamentals may be helpful to a Computer Scientist who is working on developing new technologies for enterprise collaboration systems.
Information Technology (IT) Consultant
IT Consultants provide advice and guidance to businesses and organizations on the planning, implementation, and management of IT systems. This course on Cisco Collaboration Fundamentals would provide an IT Consultant with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to provide informed advice to their clients.
Technical Writer
Technical Writers create documentation for software and hardware products. This course on Cisco Collaboration Fundamentals would provide a Technical Writer with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to create more accurate and informative documentation.
Project Manager
Project Managers plan, implement, and manage projects for businesses and organizations. This course on Cisco Collaboration Fundamentals may be helpful to a Project Manager who is working on a project to deploy or manage an enterprise collaboration system.

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP.
Provides detailed instructions on how to administer Cisco Unified Communications Manager. It covers topics such as user management, call routing, and system configuration.
Provides practical guidance on how to plan, design, and implement Cisco Collaboration Meeting Rooms. It covers topics such as room design principles, equipment selection, audio and video configurations, and security.
Provides detailed instructions on how to deploy Cisco Unified Contact Center Enterprise. It covers topics such as system architecture, call routing, and agent management.
Provides a comprehensive reference to the SIP protocol. It covers topics such as SIP architecture, message formats, signaling procedures, and security considerations.
Provides a user-friendly guide to the ISDN protocol. It covers topics such as ISDN services, call signaling procedures, and network management.
Provides a practical guide to SIP trunking, including its benefits, challenges, and implementation.
Provides a comprehensive reference to the ISDN protocol. It covers topics such as ISDN architecture, call signaling procedures, and network management.
Provides a comprehensive overview of network management, including its principles, practices, and technologies.

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