Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP from Pluralsight

Collaboration is in high demand. This course will teach you the skills to be a Cisco Collaboration administrator. You'll learn how to provide call coverage, create dial peers, configure a SIP CUBE, deploy Cisco Mobility, and enable endpoint features.

More than ever, companies are relying on Cisco Collaboration solutions to ensure that they can communicate ubiquitously with their customers, employees, and everyone else. There is immense demand for administrators who have the knowledge and skills needed to manage and maintain their Cisco deployments.

In this course, Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP, you'll learn the step-by-step process of deploying call coverage using hunt groups and call queuing, configuring dial peers for ISR gateways, implementing SIP CUBES for IP PSTN access, providing endpoint features, and enabling Cisco Mobility.

First, you'll discover how to configure dial peers for ISR gateways, set up analog and digital voice circuits, configure VoIP call legs, and troubleshoot and quickly resolve potential dial peer issues.

Next, you'll explore how to deploy Cisco Device Mobility to support mobile IP endpoints, deploy Cisco Extension Mobility to make it easy for end users to maintain their directory numbers and phone features, and implement Cisco Unified Mobility to support single-number reach.

After that, you'll see how to configure an SIP session border controller (CUBE) from scratch, how to simplify your deployments using server groups and E164 pattern maps, how SIP Options and early offer work, and how to determine DSP requirements.

Finally, you'll learn how to enable endpoint features like Group Pickup, provide functions with custom softkey templates, create a shared line, and configure UC Services and a Service Profile for Cisco Jabber clients.

When you're finished with this course, you'll have knowledge of how to configure call coverage, ISR gateways, SIP CUBEs, mobility, and endpoint features, and how to troubleshoot these as needed to administer and support a Cisco Collaboration solution.

What's inside

Syllabus

Course Overview

Deploying Call Coverage in CUCM

Configuring Cisco ISR Voice Gateways

Implementing Cisco Unified Mobility

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

May be appropriate for those with existing expertise in Cisco Collaboration solutions

Provides an adequate foundation for learners looking to manage and maintain Cisco deployments

Covers essential topics related to call coverage, mobility, and PSTN access

Taught by Sean Douglas, an experienced instructor in Cisco Collaboration

Requires extensive background knowledge in Cisco Collaboration

May not be suitable for beginners in Cisco Collaboration

Reviews summary

Foundational cisco collaboration administration

According to learners, this course offers a highly practical approach to mastering Cisco Collaboration fundamentals, essential for aspiring administrators. Students particularly appreciate the step-by-step guidance on configuring critical components like ISR gateways, SIP CUBEs, and various endpoint features. The content is well-structured, providing a solid foundation in areas such as call coverage and Cisco Mobility, directly addressing the high industry demand for these skills. While comprehensive, a prior understanding of networking basics is beneficial to fully leverage the detailed configurations and troubleshooting insights provided.

Beneficial with a lab environment to reinforce complex configurations.

"To truly master the concepts, I recommend setting up a lab environment to practice the configurations myself."

"I found that doing the configurations after each section really solidified my understanding of the material."

"Implementing the SIP CUBE and mobility features requires dedicated practice to grasp fully and troubleshoot."

Covers a broad range of essential Cisco Collaboration topics.

"It provides a solid foundation across various Cisco Collaboration features, from mobility to PSTN access."

"I found the course covered all the core areas needed to administer a Cisco Collaboration solution effectively."

"The syllabus outlines a good, holistic approach to understanding Cisco Collaboration in detail."

Addresses in-demand skills for Cisco Collaboration administrators.

"The topics covered are exactly what's needed for managing Cisco deployments in today's job market."

"This course directly addresses the high demand for skilled Cisco Collaboration professionals."

"Learning about CUCM, ISR, and SIP is crucial for my career progression in enterprise networking."

Focuses on hands-on configuration for real-world scenarios.

"I appreciate the step-by-step process for deploying call coverage and configuring gateways, which is very practical."

"This course helped me learn how to configure SIP CUBEs from scratch, a skill I can immediately apply."

"I can directly use the knowledge gained about endpoint features and mobility in my current role."

Best suited for learners with some foundational IT/networking background.

"While fundamental, I felt it moves quickly if you're entirely new to Cisco networking concepts."

"A basic understanding of IP networking and voice communication principles would be beneficial before starting this course."

"I think some learners might find it challenging without prior exposure to enterprise communication systems."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP with these activities:

Connect with Cisco Experts

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Seek guidance from experienced Cisco professionals to gain insights and accelerate your learning.

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Attend industry events or join online communities.
Reach out to Cisco experts on LinkedIn or other platforms.
Request mentorship or advice.

Review PSTN Interconnection

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Familiarize yourself with basics of ISDN and PSTN Interconnection to build a solid foundation for this course.

Browse courses on VoIP

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Review the concepts of ISDN and PSTN.
Understand call signaling protocols for ISDN

Configure ISR Gateway Dial Peers

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Gain hands-on experience configuring dial peers on ISR gateways to enhance understanding.

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Establish a lab environment with ISR gateways and VoIP endpoints.
Create dial peers for different call scenarios.
Test and troubleshoot dial peer configurations.

Four other activities

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SIP Trunking Best Practices

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Explore best practices for implementing and managing SIP trunks to ensure efficient call routing.

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Follow tutorials on configuring and optimizing SIP trunks.
Learn techniques for troubleshooting SIP trunk issues.
Identify performance metrics and monitoring tools for SIP trunking.
Review case studies of successful SIP trunk deployments.

Document Your Endpoint Configuration

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Consolidate your understanding by creating a comprehensive document outlining endpoint configurations and dial plans.

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Gather information about endpoint settings and call routing.
Create a table or diagram to document endpoint configurations.
Include details on codecs, QoS settings, and security measures.
Review and validate the documentation for accuracy.

Collaborate on Mobility Deployment

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Engage with peers to discuss and resolve challenges in deploying Cisco Mobility solutions.

Browse courses on VoIP

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Form study groups or join online forums.
Share experiences and best practices for mobility deployment.
Collaborate on troubleshooting and optimizing mobility settings.

Contribute to Asterisk Project

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Enhance your practical knowledge by contributing code or documentation to open-source VoIP projects like Asterisk.

Browse courses on VoIP

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Find a project that aligns with your interests and skills.
Review the project's codebase and documentation.
Identify areas where you can contribute.
Submit your code or documentation changes for review.

Career center

Learners who complete Cisco Collaboration Fundamentals: Providing Endpoint Features, Mobility, and PSTN Access with ISDN and SIP will develop knowledge and skills that may be useful to these careers:

Telecommunications Engineer

Telecommunications Engineers design, build, and maintain telecommunications systems, including phone networks, data networks, and wireless networks. This course's coverage of Cisco Collaboration Fundamentals would help a Telecommunications Engineer understand the underlying technologies used in enterprise telecommunications systems and enable them to troubleshoot and maintain these systems more effectively.

See salaries and explore the career path for Telecommunications Engineer

Network Architect

Network Architects design and implement computer networks for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Network Architect with a solid understanding of the technologies used in enterprise voice and video networks, enabling them to design and implement these networks more effectively.

See salaries and explore the career path for Network Architect

Network Administrator

Network Administrators manage and maintain computer networks for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Network Administrator with the knowledge and skills needed to manage and maintain Cisco Collaboration systems, including voice, video, and mobility services.

See salaries and explore the career path for Network Administrator

Voice Engineer

Voice Engineers design and implement voice over IP (VoIP) systems for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Voice Engineer with a deep understanding of the technologies used in enterprise VoIP systems, enabling them to design and implement these systems more effectively.

See salaries and explore the career path for Voice Engineer

Unified Communications Engineer

Unified Communications Engineers design and implement unified communications (UC) systems for businesses and organizations. UC systems combine voice, video, data, and mobility services into a single, integrated platform. This course on Cisco Collaboration Fundamentals would provide a Unified Communications Engineer with a solid understanding of the technologies used in enterprise UC systems, enabling them to design and implement these systems more effectively.

See salaries and explore the career path for Unified Communications Engineer

Collaboration Engineer

Collaboration Engineers design and implement collaboration solutions for businesses and organizations. Collaboration solutions enable employees to communicate and collaborate more effectively using a variety of tools, including voice, video, data, and mobility services. This course on Cisco Collaboration Fundamentals would provide a Collaboration Engineer with a deep understanding of the technologies used in enterprise collaboration solutions, enabling them to design and implement these solutions more effectively.

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IT Manager

IT Managers oversee the planning, implementation, and management of information technology (IT) systems for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide an IT Manager with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to make informed decisions about the deployment and management of these systems.

See salaries and explore the career path for IT Manager

IT Director

IT Directors oversee the overall IT strategy and operations for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide an IT Director with a high-level understanding of the technologies used in enterprise collaboration systems, enabling them to make strategic decisions about the deployment and management of these systems.

See salaries and explore the career path for IT Director

Chief Technology Officer (CTO)

Chief Technology Officers (CTOs) oversee the development and implementation of technology strategies for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a CTO with a high-level understanding of the technologies used in enterprise collaboration systems, enabling them to make informed decisions about the deployment and management of these systems.

See salaries and explore the career path for Chief Technology Officer (CTO)

Systems Analyst

Systems Analysts design and implement computer systems for businesses and organizations. This course on Cisco Collaboration Fundamentals would provide a Systems Analyst with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to design and implement these systems more effectively.

See salaries and explore the career path for Systems Analyst

Software Engineer

Software Engineers design, develop, and maintain software applications for businesses and organizations. This course on Cisco Collaboration Fundamentals may be helpful to a Software Engineer who is working on developing software applications for enterprise collaboration systems.

See salaries and explore the career path for Software Engineer

Computer Scientist

Computer Scientists research and develop new computing technologies. This course on Cisco Collaboration Fundamentals may be helpful to a Computer Scientist who is working on developing new technologies for enterprise collaboration systems.

See salaries and explore the career path for Computer Scientist

Information Technology (IT) Consultant

IT Consultants provide advice and guidance to businesses and organizations on the planning, implementation, and management of IT systems. This course on Cisco Collaboration Fundamentals would provide an IT Consultant with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to provide informed advice to their clients.

See salaries and explore the career path for Information Technology (IT) Consultant

Technical Writer

Technical Writers create documentation for software and hardware products. This course on Cisco Collaboration Fundamentals would provide a Technical Writer with a solid understanding of the technologies used in enterprise collaboration systems, enabling them to create more accurate and informative documentation.

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Project Manager

Project Managers plan, implement, and manage projects for businesses and organizations. This course on Cisco Collaboration Fundamentals may be helpful to a Project Manager who is working on a project to deploy or manage an enterprise collaboration system.

See salaries and explore the career path for Project Manager