Implementing and Operating Cisco Collaboration Core

The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications. This course earns you 64 Continuing Education (CE) credits towards recertification

This course will help you:

Integrate and troubleshoot Cisco Unified Communications Manager with Lightweight Directory Access Protocol (LDAP) for user synchronization and user authentication
Implement Cisco Unified Communications Manager provisioning features
Configure and troubleshoot collaboration endpoints
Earn 64 credits toward recertification

Objectives

Describe the Cisco Collaboration solutions architecture
Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
Implement Cisco Unified Communications Manager provisioning features
Describe the different codecs and how they are used to transform analogue voice into digital streams
Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
Implement a Cisco gateway for PSTN access
Configure calling privileges in Cisco Unified Communications Manager
Implement toll fraud prevention
Implement globalized call routing within a Cisco Unified Communications Manager cluster
Implement and troubleshoot media resources in Cisco Unified Communications Manager
Describe Cisco Instant Messaging and Presence, including call flows and protocols
Describe and configure endpoints and commonly required features
Configure and troubleshoot Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection call handlers
Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
Define QoS and its models
Implement classification and marking
Configure classification and marking options on Cisco Catalyst® switches

What's inside

Learning objectives

Describe the cisco collaboration solutions architecture
Compare the ip phone signaling protocols of session initiation protocol (sip), h323, media gateway control protocol (mgcp), and skinny client control protocol (
Integrate and troubleshoot cisco unified communications manager with ldap for user synchronization and user authentication

Implement cisco unified communications manager provisioning features
Describe a dial plan, and explain call routing in cisco unified communications manager

Describe the cisco collaboration solutions architecture
Compare the ip phone signaling protocols of session initiation protocol (sip), h323, media gateway control protocol (mgcp), and skinny client control protocol (
Integrate and troubleshoot cisco unified communications manager with ldap for user synchronization and user authentication
Implement cisco unified communications manager provisioning features
Describe a dial plan, and explain call routing in cisco unified communications manager

Syllabus

Learn about architecture and deployment model of Cisco Collaboration

Overview

Deployment and Licenses

High Availability and Redundancy

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Covers Cisco collaboration solutions architecture, which is essential for designing and implementing effective communication systems within organizations

Explores IP Phone signaling protocols like SIP, H323, MGCP, and SCCP, which are crucial for understanding voice and video communication technologies

Teaches integration and troubleshooting of Cisco Unified Communications Manager with LDAP, which is a common task for managing user authentication

Explores dial plans and call routing in Cisco Unified Communications Manager, which are fundamental concepts for managing enterprise telephony systems

Examines the implementation of Public Switched Telephone Network (PSTN) access using MGCP gateways, which is relevant for integrating traditional phone lines with IP-based systems

Addresses Quality of Service (QoS) implementation, which is important for prioritizing voice, video, and data traffic in converged IP networks

Reviews summary

Cisco clcor core collaboration prep

According to learners, this course provides a solid foundation for the Cisco CLCOR exam and core collaboration technologies. Students found the lectures to be clear and informative, covering the complex topics required for the exam. Many appreciated the detailed explanations and the hands-on labs, which helped solidify understanding. While the material is generally well-received for exam preparation, some recent feedback suggests that certain sections might need minor updates to align with the latest exam version or real-world deployments, although overall, the course is seen as a highly valuable resource.

Hands-on practice reinforces learning.

"The labs were crucial for hands-on practice and understanding the configurations."

"I found the practical exercises to be very beneficial."

"Doing the labs helped me apply the theoretical knowledge."

Concepts are explained in a clear manner.

"The instructor broke down complex topics into easily digestible parts."

"I appreciated the clarity of the explanations throughout the course."

"Concepts were explained clearly, which helped me understand the material better."

Well-regarded for CLCOR exam readiness.

"This course provided an excellent foundation for preparing for the CLCOR exam."

"I feel much more confident tackling the certification test after completing these modules."

"Excellent preparation material for the CLCOR exam objectives."

Some material may be slightly outdated.

"A few sections felt slightly outdated compared to the current exam topics or software versions."

"Some content could benefit from an update to reflect the latest changes in Cisco tech."

"I noticed some discrepancies with the latest Cisco documentation in certain areas."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Implementing and Operating Cisco Collaboration Core - CLCOR with these activities:

Review Networking Fundamentals

Show steps

Reviewing networking fundamentals will provide a solid foundation for understanding the IP network protocols and QoS concepts covered in the course.

Browse courses on Networking Fundamentals

Show steps

Review the OSI model and TCP/IP suite.
Practice subnetting and IP addressing exercises.
Familiarize yourself with common routing protocols.

Read 'CCNA 200-301 Official Cert Guide, Volume 1'

Show steps

Reading this book will help solidify your understanding of networking concepts, which are crucial for implementing and troubleshooting Cisco collaboration solutions.

View Putting Knowledge to Work on Amazon

Show steps

Read the chapters related to IP addressing and routing.
Complete the practice questions at the end of each chapter.
Review any areas where you struggled.

Configure Basic Call Routing

Show steps

Practicing basic call routing configurations in a lab environment will reinforce your understanding of dial plans and call routing logic in Cisco Unified Communications Manager.

Show steps

Set up a lab environment with Cisco Unified Communications Manager.
Configure dial plans and call routing rules.
Test call routing by making calls between different endpoints.
Troubleshoot any call routing issues.

Four other activities

Expand to see all activities and additional details

Show all seven activities

Document a Call Flow

Show steps

Documenting a call flow will help you visualize and understand the steps involved in a call, from initiation to completion, including the protocols and devices involved.

Show steps

Choose a specific call scenario.
Trace the call flow, identifying all devices and protocols involved.
Create a diagram or flowchart to represent the call flow.
Write a description of each step in the call flow.

Implement QoS for Voice and Video

Show steps

Implementing QoS for voice and video traffic will provide hands-on experience with configuring classification, marking, and queuing mechanisms to prioritize real-time traffic.

Show steps

Analyze network traffic patterns to identify voice and video flows.
Configure classification and marking policies on network devices.
Implement queuing mechanisms to prioritize voice and video traffic.
Monitor network performance to ensure QoS policies are effective.

Explore Cisco DevNet Collaboration APIs

Show steps

Exploring Cisco DevNet Collaboration APIs will expose you to the programmability aspects of Cisco collaboration solutions, allowing you to automate tasks and integrate with other systems.

Show steps

Create a DevNet account and explore the available collaboration APIs.
Follow a tutorial to use an API to retrieve information from Cisco Unified Communications Manager.
Experiment with different APIs to automate tasks such as user provisioning or call routing.

Read 'Cisco Collaboration System 12.x Architecture'

Show steps

Reading this book will provide a deeper understanding of the Cisco Collaboration architecture, enabling you to troubleshoot complex issues and design more effective solutions.

View Putting Knowledge to Work on Amazon

Show steps

Read the chapters related to call control and media processing.
Take notes on key concepts and technologies.
Relate the concepts to the topics covered in the course.

Career center

Learners who complete Implementing and Operating Cisco Collaboration Core - CLCOR will develop knowledge and skills that may be useful to these careers:

Unified Communications Engineer

A Unified Communications Engineer is responsible for the implementation, maintenance, and troubleshooting of an organization's communication systems. This role integrates voice, video, and messaging platforms, much like the Cisco collaboration solutions covered in this course. This course is particularly helpful because it teaches the specific Cisco technologies used by many companies, including Cisco Unified Communications Manager, dial plans, call routing, and media resources. You’ll learn how to integrate these systems, which helps build a foundation for a successful career as a Unified Communications Engineer. The practical skills gained through this course will enable you to handle real world scenarios.

See salaries and explore the career path for Unified Communications Engineer

Collaboration Solutions Architect

A Collaboration Solutions Architect designs complex communication systems that meet an organization's specific needs. This role requires a deep understanding of collaboration technology, including architecture, protocols, and codecs. This course helps prepare someone for this role by providing a foundation in Cisco collaboration solutions, covering topics like Session Initiation Protocol, call routing, and media resources. This course is helpful because it also covers Cisco Unified Communications Manager and its integration with other systems, which is crucial for designing scalable and effective collaboration infrastructures. The course provides a detailed study of the architecture of Cisco communication solutions which further develops these skills.

See salaries and explore the career path for Collaboration Solutions Architect

Collaboration Consultant

A Collaboration Consultant advises clients on the best technologies to meet their communication needs. This role requires a deep understanding of various collaboration solutions, including voice, video, and messaging platforms. This course helps prepare you for a role as a Collaboration Consultant by providing foundational knowledge of Cisco collaboration solutions, architectural design, and protocols. Practical experience with setting up and troubleshooting systems like Cisco Unified Communications Manager, as provided by this course, is critical for a consultant. It will also greatly aid in making informed recommendations.

See salaries and explore the career path for Collaboration Consultant

Voice over Internet Protocol Specialist

A Voice over Internet Protocol Specialist is an expert who installs, configures, and maintains Voice over Internet Protocol communication systems. These systems allow voice to travel over an IP infrastructure. This course helps prepare someone for the role as it covers various aspects of Voice over Internet Protocol, such as call routing, signaling protocols, and codecs. A Voice over Internet Protocol Specialist will have a stronger skill set by having intimate knowledge of Cisco Unified Communications Manager provisioning, which is also covered by this course. Learning how to implement voice gateways positions you as a valuable asset in this field.

See salaries and explore the career path for Voice over Internet Protocol Specialist

Telecommunications Analyst

A Telecommunications Analyst monitors, analyzes, and optimizes an organization's telecommunications infrastructure. This includes ensuring the reliability and efficiency of voice, video, and data networks. This course helps prepare you for this role by providing practical skills in call routing, Quality of Service, and troubleshooting communication systems. The course’s focus on Cisco Unified Communications Manager and various gateway technologies will help you to understand the underlying technology and develop proficiency in the field. By exploring voice stream codecs and the analysis of converged networks, you will be well equipped for the day to day requirements of a Telecommunications Analyst.

See salaries and explore the career path for Telecommunications Analyst

Field Service Technician

A Field Service Technician installs, maintains, and repairs technology systems at client locations. This role often involves hands-on work with hardware and software, including network devices and communication systems. This course helps a Field Service Technician by teaching the practical aspects of Cisco collaboration technologies, such as how to configure and troubleshoot endpoints and gateways. The skills taught, such as implementing Cisco Unified Communications Manager provisioning features, are directly applicable to this role. The course focus on practical troubleshooting further equips someone in this role to be successful.

See salaries and explore the career path for Field Service Technician

Technical Trainer

A Technical Trainer develops and delivers training programs for technology products or systems. This role requires a deep understanding of the technology and the ability to explain complex concepts simply and clearly. This course helps prepare you for this role by providing a foundation in Cisco collaboration solutions. The deep dive into Cisco Unified Communications Manager, call routing, and Quality of Service can provide the technical background needed to train others effectively. The trainers will be able to develop more comprehensive training materials as a result of the skills learned in this course.

See salaries and explore the career path for Technical Trainer

Customer Support Engineer

A Customer Support Engineer provides technical assistance to customers using a company’s technology products. This includes troubleshooting issues and providing guidance on complex technical matters. This course can help a Customer Support Engineer, as it provides a strong practical understanding of Cisco collaboration solutions such as Cisco Unified Communications Manager. This understanding is key to efficiently addressing customer issues. The specific technical skills taught, such as diagnosing call routing problems and resolving integration challenges, are important for success in this role.

See salaries and explore the career path for Customer Support Engineer

Network Administrator

A Network Administrator is responsible for the day to day operation of a company's network. This includes maintaining network hardware, troubleshooting issues, and ensuring network security. This course is helpful because it provides a detailed understanding of network protocols, Quality of Service, and the specific technologies used in voice and video communication. The Network Administrator role requires knowledge of how these systems interact, and this course directly covers that. Having a grasp on converged networks and quality of service is a particularly valuable skill in this role.

See salaries and explore the career path for Network Administrator

Telecommunications Manager

A Telecommunications Manager oversees an organization’s communication infrastructure. This role involves planning, implementation, and maintaining voice, video, and data networks. This course may be useful for a Telecommunications Manager as it covers key technologies, such as Cisco Unified Communications Manager and related networking protocols. This course can provide a base of understanding of how these core systems operate and will aid in the strategic planning and decision making of a Telecommunications Manager. This course can help to learn about various Cisco collaboration technologies in detail.

See salaries and explore the career path for Telecommunications Manager

Systems Integrator

A Systems Integrator works to combine different components of a technology system into a unified whole. In the context of communication systems, this often involves integrating voice, video, and data networks. This course may be useful for someone who wishes to be a Systems Integrator as it covers the practical aspects of integrating communication systems, including Cisco Unified Communications Manager and LDAP for user authentication. The course’s deep dive into integration, implementation, and troubleshooting directly relates to the day-to-day responsibilities of this role. The specific focus on integrating Cisco products will be helpful for those whose work involves those systems.

See salaries and explore the career path for Systems Integrator

Technical Sales Engineer

A Technical Sales Engineer works with sales teams to provide technical expertise and support to clients. This role often involves demonstrating products, understanding client needs and designing solutions based on that. This course may help you in this role by providing a solid understanding of the technology that you might be selling. This includes Cisco collaboration systems, call routing protocols, and quality of service. You can better tailor your sales approach and provide value for the client as a result of the technical understanding that you will gain in this course.

See salaries and explore the career path for Technical Sales Engineer

IT Project Manager

An IT Project Manager is responsible for planning, executing, and managing IT projects, often including the deployment and upgrades of communication systems. A grasp of the technology is critical, including various aspects of voice and video networks. This course may be useful to an IT Project Manager as it provides a solid understanding of Cisco collaboration technologies and how they work. This course can assist in effective management planning, budgeting, and team management during technology projects related to collaboration solutions. You will gain a practical grasp of how these complex systems function and thus a greater strategic overview.

See salaries and explore the career path for IT Project Manager

Network Engineer

Network Engineers design, implement, and manage the network infrastructure of an organization. This includes configuring routers, switches, and other network devices to support voice, video, and data traffic. This course may be useful because it covers the fundamentals of converged IP networks, Quality of Service, and the protocols that underpin collaboration technologies. A Network Engineer who understands these concepts will be better positioned to manage the network infrastructure required for modern communication systems. The course specifically addresses the analysis of traffic patterns and quality issues, which is of direct relevance to such a role.

See salaries and explore the career path for Network Engineer

Information Technology Specialist

An Information Technology Specialist is a generalist who is responsible for the deployment and maintenance of technologies that support a business's operations. This often includes communication systems and network technologies. This course may be useful to an Information Technology Specialist as it covers many of the technologies often in the purview of this role. This includes voice, video, and messaging platforms, and the underlying networking protocols. The course's focus on key technologies, such as Cisco Unified Communications Manager, can help someone become a standout generalist.

See salaries and explore the career path for Information Technology Specialist

Implementing and Operating Cisco Collaboration Core - CLCOR

What's inside

Learning objectives

Syllabus

Traffic lights

Save this course

Reviews summary

Cisco clcor core collaboration prep

Activities

Career center

Reading list

Share

Similar courses