Cisco Collaboration Core: QoS and Collaboration Applications from Pluralsight

More than ever, people are working from home. Collaboration administrators need to provide secure remote access. You will learn how to set up Cisco IM and Presence to support Jabber, examine Expressway C and E servers, and configure QoS.

Now, more than ever, people are choosing to work from home. Today’s collaboration administrators need to be able to provide secure remote access to support these users, as well as be able to deploy Cisco Jabber software clients.

In this course, Cisco Collaboration Core: QoS and Collaboration Applications, we are going to examine how Cisco provides remote access, utilizes Jabber, and implements quality of service on their routers and switches to support voice and video.

First, you will learn how Cisco Expressway C and E servers work together to create a firewall traversal solution for Internet-based collaboration endpoints. Next, you will explore how to configure both Cisco Unified Communications Manager and Cisco IM and Presence to work together to support the remote Cisco Jabber software endpoints.

You will also see how to create and deploy Cisco Unity Connection call management components: call handlers, directory handlers, and interview handlers. You will examine the need for QoS in collaboration networks and look at the various methods you can use to classify and mark IP packets using the Differentiated Services bits.

Finally, you will discover how to configure inbound and outbound router-based QoS policies for LAN and WAN interfaces as well as how to prioritize voice using Catalyst switch QoS commands.

When you are finished with this course, you will have the skills and knowledge needed to understand Cisco Expressway remote access, deploy IM and Presence used with Jabber, create Unity Connection call handlers, configure QoS to prioritize voice and video, while being well on your way to passing the Cisco Collaboration Core exam.

What's inside

Syllabus

Course Overview

Examining Collaboration Edge Architecture

Examining Cisco IM and Presence and Jabber

Onboarding Cisco Cloud Devices

Implementing Cisco Unity Connection Call Handlers

Examining QoS, Models, Classification, and Marking

Configuring QoS on Router and Switches

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Suitable for those pursuing a Cisco Collaboration Core certification

Imparts knowledge essential for supporting remote workers

Instructors Sean Douglas are recognized for their expertise in collaboration technologies

Covers QoS implementation and optimization for voice and video networks

May require prior knowledge of Cisco collaboration technologies

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cisco Collaboration Core: QoS and Collaboration Applications with these activities:

Review Basic Networking Principles

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Brush up on foundational networking concepts like IP addressing, TCP/IP, routing, and switching to strengthen your understanding of the course material.

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Review networking fundamentals
Go through basic networking protocols

Lab network setup

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See and practice deploying routing, firewall, and basic telephony call flow.

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Purchase basic network hardware and cables
Build a home network
Configure basic router settings, such as IP address and DHCP
Configure firewall settings
Configure basic telephony call flow

Subnetting exercises

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Strengthen your subnetting skills by solving practice problems to understand how to divide networks into smaller subnetworks.

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Find online subnetting practice problems
Attempt to solve the subnetting problems
Check your answers and learn from your mistakes

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Review Network Security Concepts

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Reinforce your grasp of essential network security concepts, such as firewalls, encryption, and intrusion detection, to strengthen your understanding of securing networks against cyber threats.

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Review basic network security concepts
Go through different types of network security controls

Follow a VPN Setup Tutorial

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Gain hands-on experience by following a step-by-step tutorial to set up a VPN connection, providing you with a practical understanding of remote access technologies.

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Find a reputable VPN setup tutorial
Follow the instructions to set up the VPN

Attend a Networking Workshop

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Expand your knowledge and skills by attending a networking workshop led by industry experts, allowing you to learn from experienced professionals and engage in hands-on exercises.

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Find and register for a networking workshop
Attend the workshop and actively participate

Network Design Proposal

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Develop your network design and planning skills by creating a network design proposal that outlines the architecture and implementation plan for a specific scenario.

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Choose a network design scenario
Research and gather information
Design the network architecture
Create a network design proposal document

Mentor a Student with Network Fundamentals

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Solidify your understanding of network fundamentals and enhance your communication skills by mentoring a student who is just starting to learn about networking.

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Find a student who needs mentoring
Schedule regular mentoring sessions
Share your knowledge and provide guidance

Career center

Learners who complete Cisco Collaboration Core: QoS and Collaboration Applications will develop knowledge and skills that may be useful to these careers:

Collaboration Administrator

Collaboration administrators design, implement, and manage collaboration solutions, including video conferencing, instant messaging, and voice over IP. They ensure that these solutions are secure, reliable, and meet the needs of the organization. To be successful in this role, you need a strong understanding of networking technologies and security principles. You also need to be able to manage and troubleshoot complex systems. This course will help you build a foundation in these areas and prepare you for a career as a collaboration administrator.

See salaries and explore the career path for Collaboration Administrator

Network Engineer

A network engineer designs, implements, and maintains computer networks. They work with routers, switches, firewalls, and other network devices. To be successful in this field, you need a strong understanding of network protocols and technologies. You also need to be able to troubleshoot complex network problems. Additionally, knowledge of how to configure firewalls, switches and routers to prioritize voice and video traffic will help you to stand out from the competition.

See salaries and explore the career path for Network Engineer

Video Engineer

Video engineers design, implement, and maintain video conferencing networks. They work with video codecs, video conferencing endpoints, and other video conferencing devices. To be successful in this field, you need a strong understanding of video conferencing technologies and protocols. You also need to be able to troubleshoot complex video conferencing network problems. This course will help you build a foundation in these areas and prepare you for a career as a video engineer.

See salaries and explore the career path for Video Engineer

Voice Engineer

Voice engineers design, implement, and maintain voice over IP (VoIP) networks. They work with voice gateways, IP phones, and other VoIP devices. To be successful in this field, you need a strong understanding of VoIP technologies and protocols. You also need to be able to troubleshoot complex VoIP network problems. This course will help you build a foundation in these areas and prepare you for a career as a voice engineer.

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Unified Communications Engineer

The Unified Communications Engineer collaborates with the business to determine the requirements for a Unified Communications solution and provide guidance for the plan of action in attaining a solution. To be successful in this role, you need a strong understanding of unified communications technologies and protocols, including voice over IP (VoIP), instant messaging (IM), video conferencing, and mobile communications. You will also need to be able to understand and troubleshoot complex network problems. This course will help you build a strong foundation in these areas and prepare you for a career as a unified communications engineer.

See salaries and explore the career path for Unified Communications Engineer

Systems Administrator

Systems administrators manage and maintain computer systems, including servers, networks, and operating systems. They ensure that these systems are secure, reliable, and meet the needs of the organization. A strong understanding of networking technologies, security principles, and collaboration tools is ideal for success within this role. This course will help build a solid foundation and prepare you for a career as a systems administrator.

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Telecommunications Engineer

Telecommunications engineers design, implement, and maintain telecommunications systems, including voice, data, and video networks. They work with a variety of telecommunications equipment, including routers, switches, and fiber optic cables. To be successful in this field, you need a strong understanding of telecommunications technologies and protocols. You also need to be able to troubleshoot complex telecommunications network problems. This course will help you build a foundation in these areas and prepare you for a career as a telecommunications engineer.

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IT Manager

IT managers plan, implement, and manage information technology (IT) systems for organizations. They oversee the IT budget, develop IT policies, and manage IT staff. To be successful in this role, you need a strong understanding of IT technologies and management principles. You also need to be able to communicate effectively with both technical and non-technical staff. This course will help you build a foundation in these areas and prepare you for a career as an IT manager.

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Network Analyst

Network analysts troubleshoot and resolve network problems. They work with network administrators to identify and fix network issues. This course will help you gain the necessary knowledge and skills to identify and troubleshoot network issues, which may aid you in your pursuit of becoming a network analyst.

See salaries and explore the career path for Network Analyst

Security Analyst

Security analysts plan and implement security measures to protect organizations from cyberattacks. They work with firewalls, intrusion detection systems, and other security devices. Knowledge of how to configure firewalls, switches and routers is highly valuable within this role. This course may be useful in gaining this knowledge.

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Software Engineer

This course may be of some use to software engineers who wish to work on networking or collaboration software.

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Data Analyst

Data analysts collect, analyze, and interpret data. They use their findings to help businesses make better decisions. This course may be useful in understanding the basics of data analysis.

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Web Developer

Web developers design and develop websites. They work with HTML, CSS, and JavaScript. This course may be useful in understanding the basics of web development.

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Information Security Analyst

An information security analyst is responsible for planning and implementing security measures to protect an organization's information and systems from unauthorized access, use, disclosure, disruption, modification, or destruction. This course may be useful in understanding some of the security principles and technologies used in collaboration systems.

See salaries and explore the career path for Information Security Analyst

Database Administrator

Database administrators manage and maintain databases. They ensure that databases are secure, reliable, and meet the needs of the organization. This course may be useful in understanding the basics of database management.

See salaries and explore the career path for Database Administrator