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Google Cloud Customer Care Fundamentals - Italiano

Questo corso ti insegnerà come ottenere il massimo dall'assistenza Google Cloud. Imparerai a: conoscere i diversi servizi forniti dall'assistenza clienti Google Cloud, creare e gestire richieste di assistenza, visualizzare i problemi noti che interessano i servizi Google Cloud e comunicare in modo efficace con i tecnici del servizio di assistenza. Imparerai inoltre le diverse priorità delle richieste e gli obiettivi del livello di servizio (SLO), migliorerai la tua comprensione dello stato delle richieste e scoprirai come riassegnare una richiesta di assistenza, se necessario.

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What's inside

Syllabus

Introduzione

Presenta il corso ed elenca gli obiettivi di apprendimento.

Prima di presentare una richiesta

Il primo video di questo modulo illustra le opzioni Assistenza Standard, Avanzata e Premium in Cloud Customer Care Portfolio. Il secondo video illustra le best practice per acquisire un file di log e quindi mostra come farlo rimuovendo le informazioni personali. L'attività finale è una verifica delle conoscenze.

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what should give you pause

and possible dealbreakers

Provides an understanding of how to effectively communicate with Google Cloud technical support engineers

Strong fit for learners who want to effectively utilize Google Cloud technical support

Builds foundational knowledge and skills relevant to troubleshooting and resolving technical issues

Taught by Google Cloud Training, a renowned provider of cloud computing training

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Reviews summary

Essential google cloud customer care fundamentals

According to learners, this course provides a clear and concise foundation for understanding Google Cloud Customer Care. Many find it extremely useful for mastering support processes, including how to create and manage support requests, understand priorities and SLOs, and utilize best practices for log collection. While largely positive, some experienced users mention the content can be too basic, suggesting it's primarily suited for beginners or those new to Google Cloud's support ecosystem, potentially lacking in advanced troubleshooting or detailed case studies.

Serves as an excellent starting point for new Google Cloud users.

"For beginners, this course is a really good start and explains the fundamentals well."

"It's very useful for anyone completely new to the Google Cloud environment and its support."

"I felt this course was a solid introductory resource for understanding basic support interactions."

Offers valuable insights into practical aspects like log collection.

"The sections on best practices for log collection were particularly illuminating and practical."

"I learned important tips for acquiring log files efficiently and securely."

"The guidance on handling sensitive information during log collection was incredibly helpful."

Effectively explains Google Cloud's customer care system and procedures.

"This course clearly explains how to open tickets, priorities, and what to expect."

"I found the course extremely useful; it provided practical and well-structured guidance on navigating the Google Cloud support system."

"It was very useful for understanding the overall support process and what happens after creating a ticket."

Some learners desired more real-world scenarios or interactive components.

"I would have preferred more practical examples or real case studies to solidify understanding."

"Sometimes it feels a bit too theoretical and could benefit from more interactivity."

"The course could be improved with more hands-on scenarios rather than just explanations."

May be too basic and generic for experienced IT professionals.

"This course doesn't add much for someone who already has experience with IT support."

"I was hoping for more technical troubleshooting, but it focuses only on the process of contacting support."

"The content felt a bit too basic and generic; I wished for more in-depth information."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Google Cloud Customer Care Fundamentals - Italiano with these activities:

Review communication techniques

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Strengthen your communication skills to communicate effectively with support engineers.

Browse courses on Communication

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Review the course material on communication techniques.
Practice active listening and clear communication.

Review cloud computing concepts

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Ensure a strong foundation in cloud computing concepts.

Browse courses on Cloud Computing

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Review the course material on cloud computing concepts.
Review external resources, such as articles or videos, to reinforce your understanding.

Gather relevant support materials

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Build a collection of resources that help to support the course material.

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Search online for relevant resources, such as articles, blog posts, and videos.
Compile these resources into a single location, such as a folder or a document.
Review the resources regularly to reinforce your understanding of the course material.

Four other activities

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Discuss support experiences with peers

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Enhance your understanding through discussions with fellow learners.

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Join a study group or online forum for the course.
Share your experiences and insights on Google Cloud support with your peers.

Explore additional resources on Google Cloud support services

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Expand your knowledge of Google Cloud support services through additional resources.

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Identify additional resources on Google Cloud support services, such as documentation, white papers, and community forums.
Review these resources to gain a deeper understanding of the support services available.

Practice creating and managing support requests

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Develop proficiency in creating and managing support requests.

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Review the course material on creating and managing support requests.
Create a mock support request based on a real-world scenario.
Manage the mock support request through to resolution.

Explore Google Cloud support tools and resources

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Familiarize yourself with the tools and resources available to support your learning.

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Explore the Google Cloud Support website and the Google Cloud console.
Review documentation and tutorials on using Google Cloud support tools.

Career center

Learners who complete Google Cloud Customer Care Fundamentals - Italiano will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Google Cloud Customer Care Fundamentals - Italiano.

Digital Customer Service

Save

Explores the shift to digital customer service and how to create seamless experiences on customers' screens. It discusses the evolution of customer expectations and the psychology driving digital interactions. This highly relevant book for understanding contemporary customer service in a digital landscape.

Digital Customer Service: Transforming Customer...

Hardcover

Digital Customer Service: Transforming Customer...

Kindle Edition

Customer Service

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A top-selling textbook focused on customer service skills, this book provides a comprehensive guide to interacting effectively with customers. It covers various aspects of customer service, including communication, problem-solving, and building loyalty, directly applicable to technical support roles.

Google Cloud Customer Care Fundamentals - Italiano

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What's inside

Syllabus

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Reviews summary

Essential google cloud customer care fundamentals

Activities

Career center

Reading list

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