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Google Cloud Customer Care Fundamentals - Italiano

Google Cloud Training

Questo corso ti insegnerà come ottenere il massimo dall'assistenza Google Cloud. Imparerai a: conoscere i diversi servizi forniti dall'assistenza clienti Google Cloud, creare e gestire richieste di assistenza, visualizzare i problemi noti che interessano i servizi Google Cloud e comunicare in modo efficace con i tecnici del servizio di assistenza. Imparerai inoltre le diverse priorità delle richieste e gli obiettivi del livello di servizio (SLO), migliorerai la tua comprensione dello stato delle richieste e scoprirai come riassegnare una richiesta di assistenza, se necessario.

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What's inside

Syllabus

Introduzione
Presenta il corso ed elenca gli obiettivi di apprendimento.
Prima di presentare una richiesta
Il primo video di questo modulo illustra le opzioni Assistenza Standard, Avanzata e Premium in Cloud Customer Care Portfolio. Il secondo video illustra le best practice per acquisire un file di log e quindi mostra come farlo rimuovendo le informazioni personali. L'attività finale è una verifica delle conoscenze.
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Richieste di assistenza con l'assistenza clienti
Questo modulo dimostra come presentare una richiesta di assistenza al livello di priorità appropriato e spiega come funziona l'assistenza clienti per risolvere un ticket dopo la sua creazione e quando è opportuno riassegnare una richiesta.
Risoluzione della richiesta
Questo modulo spiega cosa succede dopo che è stata individuata una soluzione dal team dell'assistenza clienti nel primo video, seguito da una verifica delle conoscenze. L'attività finale è un PDF che elenca risorse aggiuntive su priorità, stato, descrizione della richiesta e altre informazioni non trattate nei video di questo corso.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Provides an understanding of how to effectively communicate with Google Cloud technical support engineers
Strong fit for learners who want to effectively utilize Google Cloud technical support
Builds foundational knowledge and skills relevant to troubleshooting and resolving technical issues
Taught by Google Cloud Training, a renowned provider of cloud computing training

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Google Cloud Customer Care Fundamentals - Italiano with these activities:
Review communication techniques
Strengthen your communication skills to communicate effectively with support engineers.
Browse courses on Communication
Show steps
  • Review the course material on communication techniques.
  • Practice active listening and clear communication.
Review cloud computing concepts
Ensure a strong foundation in cloud computing concepts.
Browse courses on Cloud Computing
Show steps
  • Review the course material on cloud computing concepts.
  • Review external resources, such as articles or videos, to reinforce your understanding.
Gather relevant support materials
Build a collection of resources that help to support the course material.
Show steps
  • Search online for relevant resources, such as articles, blog posts, and videos.
  • Compile these resources into a single location, such as a folder or a document.
  • Review the resources regularly to reinforce your understanding of the course material.
Four other activities
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Discuss support experiences with peers
Enhance your understanding through discussions with fellow learners.
Show steps
  • Join a study group or online forum for the course.
  • Share your experiences and insights on Google Cloud support with your peers.
Explore additional resources on Google Cloud support services
Expand your knowledge of Google Cloud support services through additional resources.
Show steps
  • Identify additional resources on Google Cloud support services, such as documentation, white papers, and community forums.
  • Review these resources to gain a deeper understanding of the support services available.
Practice creating and managing support requests
Develop proficiency in creating and managing support requests.
Show steps
  • Review the course material on creating and managing support requests.
  • Create a mock support request based on a real-world scenario.
  • Manage the mock support request through to resolution.
Explore Google Cloud support tools and resources
Familiarize yourself with the tools and resources available to support your learning.
Show steps
  • Explore the Google Cloud Support website and the Google Cloud console.
  • Review documentation and tutorials on using Google Cloud support tools.

Career center

Learners who complete Google Cloud Customer Care Fundamentals - Italiano will develop knowledge and skills that may be useful to these careers:

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Course image
Level
Introductory
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
Session
August 19, 2024 - September 2, 2024
Language
English
Transcript
Italiano
Good to know
Provides an understanding of how to effectively communicate with Google Cloud technical support engineers
Strong fit for learners who want to effectively utilize Google Cloud technical support
Builds foundational knowledge and skills relevant to troubleshooting and resolving technical issues
Taught by Google Cloud Training, a renowned provider of cloud computing training
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