Sales Training: Practical Sales Techniques from Udemy

What's inside

Learning objectives

Enjoy selling by befriending customers
Close deals with confidence
Be organised and efficient
Understand the selling process and how to master it

Feel confident preparing for a sales meeting
Know different selling styles and their uses
Master body language and rapport to build relationships

Enjoy selling by befriending customers
Close deals with confidence
Be organised and efficient
Understand the selling process and how to master it
Feel confident preparing for a sales meeting
Know different selling styles and their uses
Master body language and rapport to build relationships

Syllabus

Thanks for taking this course! Here you'll meet your trainer and hear the plan for the course.

Welcome to the course, here's an introduction to what we'll be covering over the next few hours.

In this section we look at processes you need to follow to guarantee a sale

The sales process is kind of like a tightrope - if you just stick to the plan and go straight you'll succeed, but if you put a foot wrong you can't recover.This lecture looks at what the steps are.

Sales is often misunderstood to be a pushy process, but in this lecture we explain how it can HELP the customer and even make them happy!

In this section we look at how to make the customer like you, and why it's so important

In this section we'll be looking into relationships - why their important and how to get them right.

In this lecture we look at what the most important part of your pitch is - does it matter if they like you, or is it all about the product qualities?

First impressions are extremely important and very easy to get wrong - this lecture looks at common mistakes and fixes.

It's vital to befriend your customer and make them like you - but how do you do this by still being genuine? This lecture teaches you how!

Listening is vital, and harder than people think, and this lecture looks at simple tools to help you become a great listener.

Listening can be turned into an easy to follow process - and the questioning funnel can help with that. Make them feel important, while you still stay in control of the conversation.

When selling to people, it's very important you understand their thought process and personality types. This lecture introduces you to the 4 main types of people, and what sort of selling style works for them.

Don't just provide the basics - go that extra step and surprise your customer!

What Did You Learn?

In this section we look at how you diagnose what your customer needs and how you can help them

In this section we'll learn about how to find out what your customer really needs, and how to show them you can fulfil it.

Before you start offering solutions, you need to find out what they're looking for. This lecture demonstrated how to do that.

A common, and effective, way to get a customer on the buying process is to build up in their mind how serious their needs are. Then they'll be desperate to take your solution!

Far more powerful than you telling them what they need, is them saying they want it!

In this section we look at how you prescribe a solution to your customer and get them hooked!

In Part 3 we will be looking at offering a solution to your customer, and understanding the difference between Features and Benefits

It's easy to prescribe lots of features, but what the customer truly wants to know about is the benefits to them.

In this section we look at how you understand and remove the objections of you customer to close the sale

In this section we will be looking at how to handle objections from your customer. To get from the pitch conversation to closing the deal it's vital you understand their objections and how to remove them.

In this lecture you'll learn about why people object, why they might lie about it, and how to overcome them.

A great way of overcoming objections is to use this simple and highly effective technique - Feel Felt Found.

It's a good idea to prepare some responses to common objections and be ready to offer these as helpful solutions.

This is the most common objection, but it's in fact rarely true.... here's why and how to fix it.

In this section we look at closing the sale - don't let it slip away at the final hurdle!

In this section we'll look at closing the deal. This needn't be painful or pushy - it's simply about making life easy for your customer.

Closing can often be an intimidating phase of selling, but this lecture will make it easy for you to see how to guide customers through it pain free.

This lecture will give you simply phrases to help close without intimidating the customer.

An important part of closing is not letting the customer take control of the ongoing conversation, keep the ball in your court!

In this section we look at what systems you should have in place to be better than all your competition!

In this section we'll be learning methods and tools to ensure you don't let customers down. Efficiency is a huge part of selling, and can help you rise above 90% of your competitors.

Here are 7 skills for efficiency that we think will transform your sales results. Simply getting these handy changes right will mean customers are constantly impressed with your reliability and trustworthiness.

As well as meeting with customers and doing presentations, it's important that you have a scientific handle on your sales process. This lecture teaches you how to measure your process and ensure you're creating long term success as well as short term.

Congratulations - you've completed the whole course!

Congratulations on completing the course, please do leave a review as it really helps a lot. Thank you!

How To Get Your Certificate

Bonus: Latest Content Updates

Avoid the Three Reasons Why We Lose Sales

Communication Options

What If The Customer Is Unhappy With The Price?

Don't Make a Small Reduction to Get The Deal

Remember: It's OK to Lose Some Loss-Making Customers

Why You Should Be Losing Half Your Business On Price

What To Do AFTER The Sale

Juggling Selling and Negotiating At The Same Time

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops practical sales strategies and techniques that can be useful for a range of careers

Taught by Chris Croft, an experienced speaker and sales instructor who has taught for over 20 years

Examines effective sales techniques applicable across various industries

Explores the use of body language, rapport building, and handling objections to improve sales outcomes

Provides a structured sales process that can help learners improve their efficiency and effectiveness

May require additional materials or access to software for some activities, which could pose a barrier for learners with limited resources

Reviews summary

Easy-to-understand sales training

Learners say Sales Training: Practical Sales Techniques is easy to understand and helps simplify the selling process. Sales Mistakes are addressed, leaving learners feeling less Frustrated after taking the course.

Less Frustrated

"I no longer feel frustrated"

Mistakes Addressed

"I can clearly see where I made some sales mistakes"

Easy to Understand

"It was short to the point."

"Thank you for simplifying the selling process."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Sales Training: Practical Sales Techniques with these activities:

Compile course materials

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Organizes notes, assignments, quizzes, and exams from the course which can increase retention of the knowledge

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Gather all course materials including notes, assignments, quizzes, and exams
Review the materials and identify key concepts
Organize the materials by topic

Review textbooks

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Provides real-life examples and reinforces key concepts discussed in the course

View Oogata shoÌ„dan o seiyaku ni michibiku SPIN... on Amazon

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Read the assigned chapters
Summarize the key points
Answer the review questions

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Provides additional guidance and expert insights not covered in the course

Browse courses on Sales Training

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Research and identify relevant webinars
Register for the webinar
Attend the webinar and take notes

Six other activities

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Practice Closing the Deal

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Reinforce your newly acquired closing skills by role-playing different closing scenarios with a peer or colleague.

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Identify a peer or colleague to practice with.
Generate a list of different closing scenarios.
Take turns playing the roles of the salesperson and the customer.
Provide each other with feedback on your closing techniques.

Participate in a sales simulation group

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Provides a safe and supportive environment to practice sales techniques and receive feedback

Browse courses on Sales Techniques

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Find a group of peers who are also interested in practicing sales techniques
Set up a regular meeting time
Take turns role-playing different sales scenarios
Provide feedback to each other

Complete sales practice exercises

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Provides ample opportunities to apply and reinforce key sales concepts

Browse courses on Sales Techniques

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Identify sales scenarios and challenges
Develop and practice sales pitches
Handle objections and negotiate effectively

Attend industry sales conferences and events

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Provides access to industry experts and cutting-edge sales techniques

Browse courses on Sales Techniques

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Research and identify relevant conferences and events
Register for the event
Attend the event and take notes

Launch a small-scale sales project

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Provides practical experience in applying sales techniques and strategies

Browse courses on Sales Techniques

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Identify a target market and product or service to sell
Develop a sales plan
Implement the sales plan and track progress
Evaluate the results and make adjustments as needed

Volunteer in a sales-related organization

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Provides opportunities to engage with potential customers and gain valuable experience

Browse courses on Sales Techniques

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Research and identify relevant volunteer opportunities
Apply for the volunteer position
Attend the training provided by the organization
Perform the volunteer duties as assigned

Career center

Learners who complete Sales Training: Practical Sales Techniques will develop knowledge and skills that may be useful to these careers:

Sales Manager

A Sales Manager is responsible for leading and managing a team of sales professionals. The course 'Sales Training: Practical Sales Techniques' is a great fit for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in leading and managing a team of sales professionals. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Sales Managers.

See salaries and explore the career path for Sales Manager

Sales Associate

A Sales Associate is responsible for assisting customers with their purchases and providing them with information about products or services. The course 'Sales Training: Practical Sales Techniques' is a great fit for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in providing excellent customer service and closing sales. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Sales Associates.

See salaries and explore the career path for Sales Associate

Sales Consultant

A Sales Consultant is responsible for providing advice and guidance to customers on products or services. The course 'Sales Training: Practical Sales Techniques' is a great fit for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in providing excellent customer service and closing sales. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Sales Consultants.

See salaries and explore the career path for Sales Consultant

Sales Representative

A Sales Representative is responsible for selling products or services to customers. The course 'Sales Training: Practical Sales Techniques' is a great fit for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in selling products or services to customers. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Sales Representatives.

See salaries and explore the career path for Sales Representative

Account Manager

An Account Manager is responsible for developing and maintaining relationships with existing clients, as well as identifying and acquiring new clients. The course 'Sales Training: Practical Sales Techniques' is a great fit for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in building and managing client relationships. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Account Managers.

See salaries and explore the career path for Account Manager

Business Development Manager

A Business Development Manager is responsible for identifying and developing new business opportunities for a company. The course 'Sales Training: Practical Sales Techniques' can be useful for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in identifying and acquiring new clients. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Business Development Managers.

See salaries and explore the career path for Business Development Manager

Sales Engineer

A Sales Engineer is responsible for providing technical advice and support to customers on products or services. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in providing excellent customer service and closing sales. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Sales Engineers.

See salaries and explore the career path for Sales Engineer

Software Sales Engineer

A Software Sales Engineer is responsible for selling software products or services to customers. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in selling software products or services to customers. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Software Sales Engineers.

See salaries and explore the career path for Software Sales Engineer

Marketing Manager

A Marketing Manager is responsible for developing and executing marketing campaigns that promote a company's products or services. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in developing and executing marketing campaigns. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Marketing Managers.

See salaries and explore the career path for Marketing Manager

Technical Sales Representative

A Technical Sales Representative is responsible for selling technical products or services to customers. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in selling technical products or services to customers. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Technical Sales Representatives.

See salaries and explore the career path for Technical Sales Representative

Product Manager

A Product Manager is responsible for managing the development and launch of new products or services. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential sales skills, strategies, and techniques that can help you succeed in developing and launching new products or services. The course covers topics such as planning your toolkit, building a rapport and relationship, handling objections and hidden excuses, and closing the deal at a brilliant price, all of which are essential skills for Product Managers.

See salaries and explore the career path for Product Manager

Management Consultant

A Management Consultant is responsible for providing advice and guidance to businesses on how to improve their operations. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential skills in understanding customer needs and developing solutions, which are both important for Management Consultants. The course covers topics such as building a rapport and relationship, diagnosing customer needs, and prescribing solutions, all of which are essential skills for Management Consultants.

See salaries and explore the career path for Management Consultant

Business Analyst

A Business Analyst is responsible for analyzing business processes and systems to identify areas for improvement. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential skills in understanding customer needs and developing solutions, which are both important for Business Analysts. The course covers topics such as building a rapport and relationship, diagnosing customer needs, and prescribing solutions, all of which are essential skills for Business Analysts.

See salaries and explore the career path for Business Analyst

Project Manager

A Project Manager is responsible for planning, executing, and closing projects. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential skills in understanding customer needs and developing solutions, which are both important for Project Managers. The course covers topics such as building a rapport and relationship, diagnosing customer needs, and prescribing solutions, all of which are essential skills for Project Managers.

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Entrepreneur

An Entrepreneur is responsible for starting and running their own business. The course 'Sales Training: Practical Sales Techniques' may be useful for those looking to enter this field, as it provides essential skills in understanding customer needs and developing solutions, which are both important for Entrepreneurs. The course covers topics such as building a rapport and relationship, diagnosing customer needs, and prescribing solutions, all of which are essential skills for Entrepreneurs.

See salaries and explore the career path for Entrepreneur