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Cory McLaren
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Create solutions to customer problems
Read more
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Create solutions to customer problems
Read more
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Create solutions to customer problems
- Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the first three courses in this program.
Register for this course and see more details by visiting:
OpenCourser.com/course/6yly8r/preparing
What's inside
Syllabus
Career and Job Search Information
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
Read more
Syllabus
Career and Job Search Information
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
Read more
Capstone Project
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Suitable for learners considering a career in customer service
Provides practical guidance on resume writing and social media presence
Offers real-world scenarios through hands-on projects
Incorporates knowledge gained from previous courses in the program
Advises completing the first three courses before taking this course
Save this course
Save Preparing for Your Retail Customer Service Role to your list so you can find it easily later:
Save
Save
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Preparing for Your Retail Customer Service Role with these
activities:
Review customer service skills
Show steps
Refreshes your customer service skills to better prepare you for the course.
Browse courses on
Customer Service
Show steps
-
Review basic customer service principles
-
Practice active listening and communication techniques
-
Identify and address common customer issues
Review customer service principles
Show steps
Refresh your understanding of customer service principles and best practices.
Browse courses on
Customer Service
Show steps
-
Review course materials and notes on customer service
-
Read articles and watch videos on customer service trends and techniques
Review communication skills
Show steps
Strengthen your communication skills to effectively interact with customers.
Browse courses on
Communication Skills
Show steps
-
Review articles and books on communication techniques
-
Practice communication skills through role-playing exercises
Five other activities
Expand to see all activities and additional details
Show all eight activities
Learn about the different roles in a call center
Show steps
Understand the various roles and responsibilities within a call center environment.
Show steps
-
Research different call center roles
-
Read articles and watch videos about call center operations
Create a resume and cover letter
Show steps
Optimize your resume and cover letter for customer service positions.
Show steps
-
Review job descriptions for customer service roles
-
Identify the skills and experience required for the roles
-
Tailor your resume and cover letter to highlight the relevant skills and experience
Practice active listening and empathy
Show steps
Improve your ability to build rapport with customers and resolve their issues effectively.
Browse courses on
Active Listening
Show steps
-
Role-play customer service scenarios
-
Practice using active listening techniques
-
Seek feedback on your communication skills
Join a study group or online forum for customer service
Show steps
Connect with other learners and engage in discussions about customer service best practices.
Show steps
-
Find study groups or online forums dedicated to customer service
-
Participate in discussions and share your knowledge and experiences
Volunteer at a customer service organization
Show steps
Gain practical experience in providing customer service and support.
Show steps
-
Identify customer service organizations in your area
-
Apply for a volunteer position
-
Assist customers with their inquiries and provide support
Review customer service skills
Show steps
Refreshes your customer service skills to better prepare you for the course.
Browse courses on
Customer Service
Show steps
Show steps
Show steps
- Review basic customer service principles
- Practice active listening and communication techniques
- Identify and address common customer issues
Review customer service principles
Show steps
Refresh your understanding of customer service principles and best practices.
Browse courses on
Customer Service
Show steps
Show steps
Show steps
- Review course materials and notes on customer service
- Read articles and watch videos on customer service trends and techniques
Review communication skills
Show steps
Strengthen your communication skills to effectively interact with customers.
Browse courses on
Communication Skills
Show steps
Show steps
Show steps
- Review articles and books on communication techniques
- Practice communication skills through role-playing exercises
Five other activities
Expand to see all activities and additional details
Show all eight activities
Learn about the different roles in a call center
Show steps
Understand the various roles and responsibilities within a call center environment.
Show steps
Show steps
Show steps
- Research different call center roles
- Read articles and watch videos about call center operations
Create a resume and cover letter
Show steps
Optimize your resume and cover letter for customer service positions.
Show steps
Show steps
Show steps
- Review job descriptions for customer service roles
- Identify the skills and experience required for the roles
- Tailor your resume and cover letter to highlight the relevant skills and experience
Practice active listening and empathy
Show steps
Improve your ability to build rapport with customers and resolve their issues effectively.
Browse courses on
Active Listening
Show steps
Show steps
Show steps
- Role-play customer service scenarios
- Practice using active listening techniques
- Seek feedback on your communication skills
Join a study group or online forum for customer service
Show steps
Connect with other learners and engage in discussions about customer service best practices.
Show steps
Show steps
Show steps
- Find study groups or online forums dedicated to customer service
- Participate in discussions and share your knowledge and experiences
Volunteer at a customer service organization
Show steps
Gain practical experience in providing customer service and support.
Show steps
Show steps
Show steps
- Identify customer service organizations in your area
- Apply for a volunteer position
- Assist customers with their inquiries and provide support
Career center
Learners who complete Preparing for Your Retail Customer Service Role will develop knowledge and skills
that may be useful to these careers:
Sales Manager
Sales Manager
If being a Sales Manager is your career goal, the course Preparing for Your Retail Customer Service Role is a smart choice. It is chock full of content to help you get ready to search for a job, like building a resume and preparing for interviews. Overall, taking this course will add useful skills and knowledge to your background, making you a highly desirable candidate for a Sales Manager position.
Product Manager
Product Manager
This course is called Preparing for Your Retail Customer Service Role, and it could be a great way to prepare for a position as a Product Manager. In particular, the course's focus on understanding customer needs and developing solutions to meet those needs will be directly applicable to your work as a Product Manager.
Call Center Representative
Call Center Representative
This course is called Preparing for Your Retail Customer Service Role, and it could be a great way to prepare for a position as a Call Center Representative. In a nutshell, this course’s focus on creating positive interactions with clients will aid you in effectively doing your job, and the hands-on project in particular will allow you to apply your learned skills in a real-world setting, demonstrating the type of work you can do to potential employers.
Operations Manager
Operations Manager
As an Operations Manager, you may oversee customer service functions, making this course, Preparing for Your Retail Customer Service Role, relevant to your goals. You’ll discover how to create positive interactions with customers, and put those skills into practice via a hands-on project. After completing this course, you will have gained new knowledge and abilities that could give you an advantage as you apply for Operations Manager roles.
Retail Store Manager
Retail Store Manager
Retail Store Manager is your desired job title, and the course Preparing for Your Retail Customer Service Role may prove helpful to you. By teaching positive customer interaction methods, this course could help you supervise and manage your team to deliver great experiences to your clientele.
Web Developer
Web Developer
If being a Web Developer is your career goal, the course Preparing for Your Retail Customer Service Role could be a valuable addition to your skillset. The course's emphasis on communication and problem-solving will be helpful in your role as a Web Developer.
Human Resources Manager
Human Resources Manager
The course Preparing for Your Retail Customer Service Role may be a valuable tool for you if you look forward to working in Human Resources. With an emphasis on communication and conflict resolution, this course can help you develop valuable skills for managing and supporting employees within your organization.
Software Engineer
Software Engineer
This course is called Preparing for Your Retail Customer Service Role, and it could be a great way to prepare for a position as a Software Engineer. In particular, the course's focus on problem-solving and communication will be directly applicable to your work as a Software Engineer.
Mobile Developer
Mobile Developer
As a Mobile Developer, you will need to be able to communicate effectively with clients and understand their needs. This course, Preparing for Your Retail Customer Service Role, can help you develop these skills through its focus on positive customer interactions and conflict resolution.
Business Analyst
Business Analyst
The course Preparing for Your Retail Customer Service Role can help you develop the skills needed to be a successful Business Analyst, such as problem-solving, communication, and data analysis.
Data Analyst
Data Analyst
This course, Preparing for Your Retail Customer Service Role, can aid your ambitions of becoming a Data Analyst. The course includes a hands-on project that gives you the opportunity to apply your skills in a real-world setting, which would be a valuable addition to your resume for a Data Analyst role.
Project Manager
Project Manager
The course Preparing for Your Retail Customer Service Role is designed to provide you with the skills needed for success as a Project Manager. The course covers topics such as conflict resolution and problem-solving, which are essential for managing projects effectively.
Customer Service Representative
Customer Service Representative
As a Customer Service Representative, your job is to provide the utmost care to customers. This course, Preparing for Your Retail Customer Service Role, can aid your ambitions. It contains content on handling conflicts with customers while also generating sound solutions to their needs. By taking this course, you would be well-prepared for your role. Put simply, this course may be useful for you if you wish to excel in your career as a Customer Service Representative.
Marketing Manager
Marketing Manager
As a Marketing Manager, you are all about customer satisfaction. As a result, this course, Preparing for Your Retail Customer Service Role, could be helpful. This course dives into de-escalation skills for conflicts with customers as well as how to create solutions to customer problems. These abilities are essential to your role as a Marketing Manager, and this course may be useful to you as you move forward in this career.
Retail Sales Associate
Retail Sales Associate
Greetings! This course, Preparing for Your Retail Customer Service Role, could aid your goals of becoming a Retail Sales Associate. A key part of your work is providing excellent customer service. The course is crafted to help you prepare for the job search, including your resume and interview skills, which can help you get the Retail Sales Associate job you desire. In other words, this course may be helpful for you as you prepare to enter a Retail Sales Associate role.
For more career information including salaries, visit:
OpenCourser.com/course/6yly8r/preparing
Reading list
We've selected 11 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Preparing for Your Retail Customer Service Role.
This comprehensive guide provides practical advice on building strong customer relationships, resolving conflicts, and delivering exceptional service.
Emphasizes the importance of creating a positive customer experience through personalized service and effective communication.
Covers the fundamental principles of customer service, including communication skills, problem-solving, and conflict resolution. It valuable resource for individuals looking to enhance their customer service abilities.
Provides practical tips and techniques for providing excellent customer service in various situations. It useful reference guide for customer service professionals looking to improve their skills.
Shares real-life examples and case studies of companies that have achieved exceptional customer service results. It is an inspiring and motivating read for individuals looking to create a customer-focused culture within their organization.
Challenges traditional customer service approaches and advocates for creating a self-service environment that empowers customers to resolve their own issues. It offers a unique perspective on the role of customer service in the digital age.
Save
Provides a comprehensive overview of customer service fundamentals, including communication skills, problem-solving, and complaint handling. It good starting point for individuals new to the field of customer service.
Introduces the concept of Customer Effort Score (CES) and its importance in driving customer satisfaction and loyalty. It provides practical tips and tools for reducing customer effort and improving the overall customer experience.
Save
Explores the concept of service excellence from the customer's perspective. It provides insights into how businesses can create experiences that meet and exceed customer expectations.
Save
Introduces the Net Promoter Score (NPS) metric and its use in measuring customer loyalty and satisfaction. It provides practical tips and tools for implementing NPS surveys and using the insights to drive improvement efforts.
Introduces the concept of service design thinking and its application in creating innovative and customer-centric services. It provides practical tools and techniques for mapping customer journeys, prototyping solutions, and testing ideas.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/6yly8r/preparing
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Effort
4 weeks of study, 5-6 hours/week
Level
Introductory
Via
Coursera
Institution
CVS Health
Instructor
Cory McLaren
Language
English
Transcripts
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آذربایجان دیلی
This course belongs to a
collection
called
CVS Health Retail Customer Service. It's comprised of two courses:
- Preparing for Your Retail Customer Service Role (viewing)
- Retail Customer Service
Good to know
Suitable for learners considering a career in customer service
Provides practical guidance on resume writing and social media presence
Offers real-world scenarios through hands-on projects
Incorporates knowledge gained from previous courses in the program
Advises completing the first three courses before taking this course
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