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Ariadne Ferro Bajuelo and Itziar Vizcaino Toscano

For any group to perform at its best, it’s important that its members feel valued.

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For any group to perform at its best, it’s important that its members feel valued.

This can only be achieved if the team, beginning with the team leader, fosters an environment of inclusion where each person has the opportunity to contribute and is valued for his or her distinctive skills and perspectives.

We’ll be introducing you to established frameworks, including Kathryn Sorrells’ Intercultural Praxis Model, which will serve as the guide for this course. Through this model, we’ll learn how to raise awareness about our reactions to difference, optimize critical analysis, and develop responsible social action.

In this course, we’ll also review some of the basic concepts that make up the process of inclusion. We’ll discuss theories surrounding inclusion in organizations, and we’ll provide you with strategies on how to react when a moment of exclusion occurs within your team. In addition to the foundational knowledge you'll gain from this course, you’ll also take away a practical toolkit for fostering an inclusive environment.

This course can be taken independent of or along with its companion courses: Fundamentals of Diversity; Cognitive and Experiential Diversity; and Diversity and Belonging in Businesses and Organizations.

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What's inside

Syllabus

Challenging The Way We See The World
In this module, we'll examine what inclusion is and why it's essential to any organization's diversity program. We'll also lean into inquiry to recognize our unconscious biases and how these can lead to exclusion.
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How Who We Are Shapes How We See The World
After an exploration of our salient social identities, we'll discover how we construct our worldview. We'll become aware of our own perspectives and how these may lead to practices of exclusion.
Privilege, Intersectionality, and Positioning in the Workplace
In Module 3, we'll discover how our social identities determine who has power and who is excluded. We'll also discuss the impact of intersectionality as it relates to inclusion.
Developing an Inclusive Culture
In our last module, we'll apply dialogue and reflection to take action in fostering meaningful inclusion. This will be done through an exploration of psychological safety, challenging biases, and the practice of calling out versus calling in.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Helps diversity professionals shift to a more inclusive mindset
Taught by recognized experts in diversity and inclusion
Provides foundational knowledge and practical tools for fostering an inclusive workplace
Module-based approach allows learners to focus on specific aspects of diversity and inclusion
Relevant for various organizational roles and industries

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Diversity with Inclusion in Organizations with these activities:
Review concepts of diversity theory
Strengthen your foundational knowledge of diversity theory and principles to enhance your understanding of the course materials.
Browse courses on Diversity and Inclusion
Show steps
  • Go through your notes, readings, and assignments from previous courses related to diversity and inclusion.
  • Review key concepts and frameworks, such as social identity theory, intersectionality, and cultural competence.
Read 'The Culture Map' by Erin Meyer
Expand your understanding of cultural differences and their impact on workplace interactions.
Show steps
  • Read the book and take notes on key concepts and insights.
  • Reflect on how the cultural dimensions discussed in the book apply to your own experiences and observations.
  • Consider the implications for building inclusive teams and fostering effective communication across cultures.
Review Recognition of unconscious bias
Practice recognizing your unconscious biases so that you can minimize their impact on your team.
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  • Take an Implicit Association Test (IAT).
  • Observe your own behavior and thoughts.
  • Talk to others about their experiences with unconscious bias.
Eight other activities
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Analyze real-world communication scenarios for inclusive language
Enhance your ability to identify and use inclusive language in various communication situations.
Browse courses on Inclusive Language
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  • Gather examples of real-world communication scenarios, such as emails, presentations, or social media posts.
  • Analyze the language used in the scenarios, identifying both inclusive and exclusive expressions.
  • Develop strategies for using more inclusive language and avoiding potentially harmful or biased language.
Learn about inclusive leadership
Inclusive leadership is essential for creating a team environment where everyone feels valued and respected.
Browse courses on Inclusive Leadership
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  • Read articles and books about inclusive leadership.
  • Watch videos and webinars about inclusive leadership.
  • Attend workshops or training programs on inclusive leadership.
Explore case studies on inclusive leadership
Enhance your understanding of inclusive leadership practices and how they contribute to team performance.
Browse courses on Inclusive Leadership
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  • Search for case studies or articles that demonstrate effective inclusive leadership in different organizational settings.
  • Analyze the case studies, focusing on the strategies, challenges, and outcomes of inclusive leadership.
  • Reflect on the implications for your own leadership style and how you can foster inclusivity in your teams.
Participate in group discussions on real-life inclusion scenarios
Engage with fellow learners to discuss real-world challenges and share perspectives on fostering inclusivity.
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  • Join or form a study group with other course participants.
  • Identify real-life scenarios or case studies that illustrate inclusion challenges.
  • Facilitate discussions, share insights, and reflect on strategies for promoting inclusivity.
Volunteer with an organization promoting diversity and inclusion
Gain practical experience and contribute to the community by volunteering with organizations dedicated to fostering inclusivity.
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  • Research local organizations that align with your interests in diversity and inclusion.
  • Contact the organization and inquire about volunteer opportunities.
  • Participate in volunteer activities that promote inclusivity, such as mentoring, outreach programs, or awareness campaigns.
Develop a diversity and inclusion plan
A diversity and inclusion plan will help you operationalize the skills and knowledge learned in this course.
Browse courses on Diversity
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  • Identify your organization's diversity and inclusion goals.
  • Conduct a diversity and inclusion assessment.
  • Develop strategies and initiatives to achieve your diversity and inclusion goals.
  • Implement your diversity and inclusion plan.
  • Evaluate the effectiveness of your diversity and inclusion plan.
Develop a proposal for an inclusive workplace initiative
Apply your learning by designing a practical plan to promote inclusivity within an organizational setting.
Browse courses on Workplace Diversity
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  • Identify a specific organizational issue or challenge related to diversity and inclusion.
  • Research best practices and case studies on effective workplace inclusion initiatives.
  • Develop a comprehensive proposal outlining your initiative, including goals, strategies, and evaluation methods.
Develop a personal action plan for fostering inclusivity
Create a personalized plan to identify areas for improvement and develop strategies for promoting inclusivity in your own life and work.
Browse courses on Personal Development
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  • Reflect on your own strengths and areas for growth in terms of fostering inclusion.
  • Set specific goals and objectives for improving inclusivity in your personal or professional life.
  • Develop concrete action steps and strategies for achieving your goals.
  • Monitor your progress and make adjustments to your action plan as needed.

Career center

Learners who complete Diversity with Inclusion in Organizations will develop knowledge and skills that may be useful to these careers:
Diversity and Inclusion Advocate
A Diversity and Inclusion Advocate works to promote diversity and inclusion in all aspects of society. They may work with organizations, communities, and individuals to create more inclusive environments. The Diversity with Inclusion in Organizations course can help those in this role understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Chief Diversity Officer (CDO)
A Chief Diversity Officer (CDO) is responsible for developing and implementing diversity and inclusion strategies within an organization. The Diversity with Inclusion in Organizations course can help those in this role understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Equity and Inclusion Manager
An Equity and Inclusion Manager creates and manages programs and initiatives that promote equity and inclusion within an organization. The Diversity with Inclusion in Organizations course can help those in this role understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Diversity and Inclusion Manager
A Diversity and Inclusion Manager creates initiatives and policies that foster an inclusive environment within an organization. The lessons learned in the Diversity with Inclusion in Organizations course could help prepare an individual for this role. Students learn about creating an inclusive culture and how to challenge bias. These insights can help Diversity and Inclusion Managers develop data-driven programs and strategies to create more welcoming workplaces for all.
Diversity, Equity, and Inclusion (DEI) Consultant
A Diversity, Equity, and Inclusion (DEI) Consultant provides guidance to organizations on how to create a more diverse, equitable, and inclusive workplace. The Diversity with Inclusion in Organizations course can help those in this role understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Human Resources Manager
Human Resources Managers work closely with employees to provide assistance with payroll, training, onboarding, and offboarding. They can also work on initiatives that foster inclusion and diversity in the workplace. The Diversity with Inclusion in Organizations course can help Human Resources Managers understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Organizational Psychologist
Organizational Psychologists study and apply psychological principles to improve the effectiveness of organizations. They may also work on initiatives that foster inclusion and diversity in the workplace. The Diversity with Inclusion in Organizations course can help those in this role understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Employee Relations Specialist
Employee Relations Specialists handle employee grievances, mediate disputes, and provide counseling and support to employees. They also work on initiatives that foster inclusion and diversity in the workplace. The Diversity with Inclusion in Organizations course can help those in this role understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Culture and Change Management Consultant
A Culture and Change Management Consultant helps organizations to create and implement cultural change initiatives. They may also work on initiatives that foster inclusion and diversity in the workplace. The Diversity with Inclusion in Organizations course can help those in this role understand the different dimensions of diversity and how to create an inclusive work environment where everyone feels valued and respected.
Leadership and Organizational Development Specialist
Leadership and Organizational Development Specialists help organizations improve their performance by developing and implementing training programs and initiatives. The Diversity with Inclusion in Organizations course can help those in this role understand how to create a more inclusive work environment, which can lead to greater employee engagement and productivity.
Social Worker
Social Workers provide counseling, support, and advocacy for individuals, families, and groups. They work to improve the well-being of others and to create positive social change. The Diversity with Inclusion in Organizations course may be useful for those in this role, as it can help them better understand the importance of diversity and inclusion in all aspects of life.
Recruiter
Recruiters are responsible for finding and attracting talent to fill open positions within an organization. They may also be involved in developing and implementing diversity and inclusion initiatives. The Diversity with Inclusion in Organizations course may be useful for those working in this role, as it can help them better understand the importance of diversity and inclusion in the workplace.
Talent Acquisition Specialist
A Talent Acquisition Specialist is responsible for finding and recruiting talented individuals to fill open positions within an organization. They may also be involved in developing and implementing diversity and inclusion initiatives. The Diversity with Inclusion in Organizations course may be useful for those in this role, as it can help them better understand the importance of diversity and inclusion in the workplace.
Learning and Development Manager
A Learning and Development Manager is responsible for developing and implementing training and development programs for employees. They may also be involved in developing and implementing diversity and inclusion initiatives. The Diversity with Inclusion in Organizations course may be useful for those in this role, as it can help them better understand the importance of diversity and inclusion in the workplace.
Business Consultant
A Business Consultant works closely with the management of companies to create strategies for improvement. Diversity with Inclusion in Organizations may be useful to those in this role, as creating an inclusive work environment is vital for the success of an organization. This course teaches students about inclusion, diversity, and how to recognize and challenge bias. With the insights learned in this course, Business Consultants can provide their clients with the tools they need to cultivate a more inclusive work environment.

Reading list

We've selected eight books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Diversity with Inclusion in Organizations.
Provides a collection of essays on intercultural communication. It covers a wide range of topics, including the history of intercultural communication, the different models of intercultural communication, and the challenges and opportunities of intercultural communication.
Provides a framework for understanding cultural differences in the workplace. It offers insights into how culture affects communication, negotiation, and leadership.
Explores the benefits of diversity and **cognitive diversity** in various contexts, offering insights for fostering more innovative and productive environments.
Provides a comprehensive overview of the benefits of diversity and inclusion. It valuable resource for anyone who wants to learn more about the importance of diversity and inclusion.
Provides a provocative and insightful look at white privilege and fragility. It valuable resource for anyone who wants to learn more about the role of race in American society.
Provides a powerful indictment of the American criminal justice system and its disproportionate impact on people of color. It valuable resource for anyone who wants to learn more about the history and current state of mass incarceration in the United States.
Provides a practical and accessible guide to talking about race. It valuable resource for anyone who wants to learn more about how to have productive conversations about race.

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