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Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success. The Frontline Manager™ certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.
Read more
Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success. The Frontline Manager™ certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.
Read more
Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success. The Frontline Manager™ certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.
What you'll learn
- Explain the characteristics of a successful manager/supervisor
- Recognize and explain the key models for coaching employees
- Explain the steps in the progressive discipline process and how it is applied to employees
- Discuss and apply varying approaches to time management
- Explain the factors involved in developing an optimal work-life balance
- Explore the ways a manager can improve communication
- Recognize the differences between leadership styles and how they impact the workplace
- Explain the methods for successfully leading teams and groups
- Discuss ways of navigating an organization’s culture
Register for this course and see more details by visiting:
OpenCourser.com/course/96vcwg/frontline
What's inside
Learning objectives
- Explain the characteristics of a successful manager/supervisor
- Recognize and explain the key models for coaching employees
- Explain the steps in the progressive discipline process and how it is applied to employees
- Discuss and apply varying approaches to time management
- Explain the factors involved in developing an optimal work-life balance
- Explore the ways a manager can improve communication
- Recognize the differences between leadership styles and how they impact the workplace
- Explain the methods for successfully leading teams and groups
- Discuss ways of navigating an organization’s culture
- Explain the characteristics of a successful manager/supervisor
- Recognize and explain the key models for coaching employees
- Explain the steps in the progressive discipline process and how it is applied to employees
- Discuss and apply varying approaches to time management
- Explain the factors involved in developing an optimal work-life balance
- Explore the ways a manager can improve communication
- Recognize the differences between leadership styles and how they impact the workplace
- Explain the methods for successfully leading teams and groups
- Discuss ways of navigating an organization’s culture
Syllabus
The Frontline Manager Certificate is a comprehensive program that will teach you the skills you need to be a successful first-level manager. The program includes in-depth learning on the following topics:
Read more
Syllabus
The Frontline Manager Certificate is a comprehensive program that will teach you the skills you need to be a successful first-level manager. The program includes in-depth learning on the following topics:
Read more
Introduction to Supervision
Navigating Your Organizational Culture
Better Communication
Leadership Styles
Teams and Groups
Coaching
Progressive Discipline
Time Management
Work-Life Balance
The program culminates with a simulation that challenges learners to put their new skills into action.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
This certificate covers a range of core managerial skills required for frontline managers to become leaders within an organization
The Frontline Manager Certificate is a comprehensive program that offers in-depth learning on essential topics for frontline managers
The content is highly relevant to individuals looking to develop their managerial skills and advance their careers in management
This certificate does not require any prerequisites, making it accessible to those new to management or seeking to enhance their existing skills
Save this course
Save Frontline Manager® to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Frontline Manager® with these
activities:
Find a mentor who can provide guidance and support
Show steps
Finding a mentor can provide you with valuable guidance and support as you navigate your career. A mentor can help you develop your skills, network with professionals in your field, and achieve your career goals.
Show steps
-
Identify potential mentors.
-
Contact potential mentors and express your interest.
-
Build a relationship with your mentor.
Watch online tutorials on management topics
Show steps
Watching online tutorials on management topics can help you learn new skills and reinforce the concepts you are learning in the course.
Show steps
-
Find online tutorials that are relevant to the course material.
-
Watch the tutorials and take notes.
-
Apply the concepts you learn from the tutorials to your work.
Join a study group
Show steps
Joining a study group will allow you to collaborate with other students, discuss the course material, and get help with difficult concepts. This can help you improve your understanding and retention of the material.
Show steps
-
Find a study group that meets your needs.
-
Attend study group meetings regularly.
-
Participate actively in discussions.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Complete practice exercises and assignments
Show steps
Completing practice exercises and assignments will help you apply the concepts you are learning in the course. This will help you develop your skills and improve your understanding of the material.
Show steps
-
Complete all of the practice exercises in the textbook.
-
Complete all of the assignments that are assigned by your instructor.
-
Review the solutions to the practice exercises and assignments.
Read 'The Effective Manager' by Peter Drucker
Show steps
Reading 'The Effective Manager' will provide you with a comprehensive overview of the key principles and practices of effective management. This book will help you develop the skills you need to be a successful manager.
View
Hbr's 10 Must Reads for New Managers Collection
on Amazon
Show steps
-
Purchase or borrow a copy of the book.
-
Set aside time each day to read the book.
-
Take notes as you read.
Create a presentation on a management topic
Show steps
Creating a presentation on a management topic will allow you to synthesize your knowledge of the material and develop your communication skills. This can help you improve your understanding of the material and prepare you for your career.
Show steps
-
Choose a topic that interests you.
-
Research your topic thoroughly.
-
Create a presentation that is clear, concise, and engaging.
-
Practice your presentation.
Develop a management plan for your own workplace
Show steps
Developing a management plan for your own workplace will allow you to apply the concepts you are learning in this course to your own work environment. This will help you improve your management skills and make a positive impact on your organization.
Show steps
-
Identify the key areas that you want to improve in your workplace.
-
Develop specific goals and objectives for each area.
-
Create a plan of action to achieve your goals.
Find a mentor who can provide guidance and support
Show steps
Finding a mentor can provide you with valuable guidance and support as you navigate your career. A mentor can help you develop your skills, network with professionals in your field, and achieve your career goals.
Show steps
Show steps
Show steps
- Identify potential mentors.
- Contact potential mentors and express your interest.
- Build a relationship with your mentor.
Watch online tutorials on management topics
Show steps
Watching online tutorials on management topics can help you learn new skills and reinforce the concepts you are learning in the course.
Show steps
Show steps
Show steps
- Find online tutorials that are relevant to the course material.
- Watch the tutorials and take notes.
- Apply the concepts you learn from the tutorials to your work.
Join a study group
Show steps
Joining a study group will allow you to collaborate with other students, discuss the course material, and get help with difficult concepts. This can help you improve your understanding and retention of the material.
Show steps
Show steps
Show steps
- Find a study group that meets your needs.
- Attend study group meetings regularly.
- Participate actively in discussions.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Complete practice exercises and assignments
Show steps
Completing practice exercises and assignments will help you apply the concepts you are learning in the course. This will help you develop your skills and improve your understanding of the material.
Show steps
Show steps
Show steps
- Complete all of the practice exercises in the textbook.
- Complete all of the assignments that are assigned by your instructor.
- Review the solutions to the practice exercises and assignments.
Read 'The Effective Manager' by Peter Drucker
Show steps
Reading 'The Effective Manager' will provide you with a comprehensive overview of the key principles and practices of effective management. This book will help you develop the skills you need to be a successful manager.
View
Hbr's 10 Must Reads for New Managers Collection
on Amazon
Show steps
Show steps
Show steps
- Purchase or borrow a copy of the book.
- Set aside time each day to read the book.
- Take notes as you read.
Create a presentation on a management topic
Show steps
Creating a presentation on a management topic will allow you to synthesize your knowledge of the material and develop your communication skills. This can help you improve your understanding of the material and prepare you for your career.
Show steps
Show steps
Show steps
- Choose a topic that interests you.
- Research your topic thoroughly.
- Create a presentation that is clear, concise, and engaging.
- Practice your presentation.
Develop a management plan for your own workplace
Show steps
Developing a management plan for your own workplace will allow you to apply the concepts you are learning in this course to your own work environment. This will help you improve your management skills and make a positive impact on your organization.
Show steps
Show steps
Show steps
- Identify the key areas that you want to improve in your workplace.
- Develop specific goals and objectives for each area.
- Create a plan of action to achieve your goals.
Career center
Learners who complete Frontline Manager® will develop knowledge and skills
that may be useful to these careers:
Plant Manager
Plant Manager
Plant Managers are tasked with overseeing the day-to-day operations of a production or manufacturing facility. This includes managing staff, ensuring safety standards are met, and overseeing production processes. The Frontline Manager™ certificate can help build a foundation for success in this role by providing training in core managerial skills such as supervision, coaching, leadership styles, and time management.
Operations Manager
Operations Manager
Operations Managers are responsible for planning, coordinating, and executing the day-to-day activities of a business. They work closely with other departments to ensure that operations run smoothly and efficiently. The Frontline Manager™ certificate can be helpful in developing the skills needed to excel in this role, including leadership, communication, and problem-solving.
Project Manager
Project Manager
Project Managers are responsible for planning, executing, and closing out projects. They work with stakeholders to define project scope, develop timelines, and manage budgets. The Frontline Manager™ certificate can provide valuable training in the core managerial skills needed to be successful in this role, including leadership, communication, and time management.
Human Resources Manager
Human Resources Manager
Human Resources Managers are responsible for managing the human capital of an organization. They work with employees to recruit, hire, train, and develop talent. They also develop and implement policies and procedures to ensure compliance with labor laws. The Frontline Manager™ certificate can be helpful in developing the skills needed to be successful in this role, including leadership, communication, and conflict resolution.
Marketing Manager
Marketing Manager
Marketing Managers are responsible for developing and executing marketing campaigns that promote products or services. They work with other departments to develop marketing strategies, create marketing materials, and track campaign results. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and strategic planning.
Sales Manager
Sales Manager
Sales Managers are responsible for leading and motivating a team of sales representatives. They work with customers to develop sales strategies, close deals, and build relationships. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and negotiation.
Customer Service Manager
Customer Service Manager
Customer Service Managers are responsible for overseeing the customer service department of an organization. They work with customers to resolve complaints, provide information, and build relationships. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and problem-solving.
Event Manager
Event Manager
Event Managers are responsible for planning, coordinating, and executing events. They work with clients to develop event concepts, secure venues, and manage budgets. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and project management.
Training Manager
Training Manager
Training Managers are responsible for developing and delivering training programs for employees. They work with stakeholders to identify training needs, create training materials, and evaluate training effectiveness. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and instructional design.
Office Manager
Office Manager
Office Managers are responsible for the day-to-day operations of an office. They work with employees to manage supplies, maintain equipment, and create a positive work environment. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and problem-solving.
Administrative Assistant
Administrative Assistant
Administrative Assistants provide administrative support to managers and executives. They perform a variety of tasks, including scheduling appointments, managing email, and preparing presentations. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including communication, time management, and problem-solving.
Teacher
Teacher
Teachers are responsible for educating students in a variety of subjects. They develop lesson plans, deliver instruction, and assess student learning. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and classroom management.
Social Worker
Social Worker
Social Workers help individuals, families, and communities to address social problems. They provide a variety of services, including counseling, case management, and advocacy. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and problem-solving.
Nurse
Nurse
Nurses provide care to patients in a variety of settings, including hospitals, clinics, and nursing homes. They perform a variety of tasks, including assessing patients, administering medication, and providing wound care. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and time management.
Doctor
Doctor
Doctors diagnose and treat patients with a variety of illnesses and injuries. They provide a variety of services, including physical exams, consultations, and surgeries. The Frontline Manager™ certificate may be useful in developing the skills needed to be successful in this role, including leadership, communication, and problem-solving.
For more career information including salaries, visit:
OpenCourser.com/course/96vcwg/frontline
Reading list
We've selected 16 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Frontline Manager®.
Save
Provides a comprehensive overview of the role of a first-level manager and the skills needed to be successful in this role. It covers topics such as planning, organizing, leading, and controlling, as well as communication, motivation, and conflict resolution.
Classic in the field of management and provides timeless advice on how to be an effective manager. It covers topics such as setting goals, motivating employees, and making decisions.
Provides a practical guide to supervision and covers topics such as planning, organizing, leading, and controlling. It also includes case studies and exercises to help readers apply the concepts they learn.
Provides a practical guide to leading teams and covers topics such as team dynamics, conflict resolution, and decision-making. It also includes case studies and exercises to help readers apply the concepts they learn.
Provides a practical guide to coaching employees and covers topics such as setting goals, providing feedback, and developing employees. It also includes case studies and exercises to help readers apply the concepts they learn.
Save
Provides a practical guide to time management and covers topics such as setting priorities, organizing your time, and delegating tasks. It also includes case studies and exercises to help readers apply the concepts they learn.
Provides a practical guide to communicating effectively and covers topics such as listening, speaking, writing, and nonverbal communication. It also includes case studies and exercises to help readers apply the concepts they learn.
Save
Provides a fascinating look at the cultures of some of the world's most successful organizations and identifies the key factors that contribute to their success. It offers insights into how managers can create a more positive and productive work culture.
Classic in the field of personal development and provides timeless advice on how to be more effective in all areas of your life. It covers topics such as setting goals, managing your time, and building relationships.
Provides a comprehensive overview of emotional intelligence and its importance in both personal and professional life. It covers topics such as self-awareness, self-regulation, and empathy.
Save
Provides a comprehensive overview of positive psychology and its focus on the study of happiness and well-being. It covers topics such as gratitude, optimism, and resilience.
Save
Provides a fascinating look at the power of mindset and its impact on our success. It covers topics such as the growth mindset and the fixed mindset.
Save
Provides a fascinating look at the power of grit and its impact on our success. It covers topics such as the importance of passion and perseverance.
Save
Provides a fascinating look at the nature of motivation and its impact on our behavior. It covers topics such as the importance of autonomy, mastery, and purpose.
Provides a practical guide to applying the principles of positive psychology to your work life. It covers topics such as the importance of gratitude, optimism, and social support.
Save
Provides a fascinating look at the nature of habits and their impact on our lives. It covers topics such as the formation of habits, the power of habit loops, and the strategies for changing habits.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/96vcwg/frontline
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Effort
1 to 10 hours per week for 2 weeks
Level
Introductory
Via
edX
Institution
MindEdge
Session
January 1, 2024
- December 31, 2024
Language
English
Transcript
English
Good to know
This certificate covers a range of core managerial skills required for frontline managers to become leaders within an organization
The Frontline Manager Certificate is a comprehensive program that offers in-depth learning on essential topics for frontline managers
The content is highly relevant to individuals looking to develop their managerial skills and advance their careers in management
This certificate does not require any prerequisites, making it accessible to those new to management or seeking to enhance their existing skills
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