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A/Professor Iain Hay

From the very start of the specialization, your assignments will be geared toward tackling a complex issue of your choice that you face in your career path, industry, or field. Each phase of the course builds up to a briefing paper that analyzes, evaluates, and attempts to solve a highly complex problem. Not only does this course teach you a skill set, but it puts you further down the road in understanding the problems of your chosen field. It advances your knowledge of your own field by teaching you to look at it in new ways. This is the CAPSTONE where the scaffolding of our problem solving and innovation skills will bear fruit in a series of preparatory assignments to make your briefing paper as effective as possible.

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What's inside

Syllabus

Revising the problem definition
Welcome to the Capstone! This module contains all sorts of information on how to finish the final assignment. At the end of the module, you will review the problem definition you wrote at the end of Course 1.
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Develops critical thinking skills, which are necessary to solve problems and make sound decisions
Develops problem solving skills through a capstone project, which is particularly valuable for those looking to advance their careers
Taught by an experienced professor who provides valuable industry insights and guidance
Requires students to engage with multi-disciplinary perspectives, which helps broaden their understanding of complex issues
Provides a comprehensive overview of problem-solving and innovation skills
Emphasizes the importance of critical thinking and analytical skills, which are highly valued by employers in various industries

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Reviews summary

Capstone applying problem-solving skills

According to learners, this course serves as a culmination of the specialization, allowing students to apply problem-solving frameworks to a complex issue of their choice. Many find the core task, the briefing paper, to be a highly valuable and practical exercise that helps structure thinking around real-world problems. Students appreciate the opportunity to produce a tangible deliverable. However, some reviewers highlight the significant workload and time commitment required for the capstone project. Opinions are mixed regarding the level of guidance provided, with some finding it sufficient and others feeling it could be more extensive given the complexity of the task and the integration of prior courses.
Mixed views on clarity and support.
"I found the guidance and structure provided helpful for tackling such a large project like the briefing paper."
"While the project is clear, sometimes I felt the guidance wasn't deep enough for the complexity of my chosen real-world problem."
"The course materials explain the steps, but more examples or detailed feedback mechanisms could improve the experience."
"I struggled a bit with how to synthesize all the previous course work into a coherent paper, felt slightly undirected at times."
Applicable to professional problems.
"Tackling a problem relevant to my career made the capstone project incredibly useful and motivating."
"The framework for analyzing complex problems is directly applicable to challenges I face at work."
"I learned a structured way to approach difficult, multi-faceted issues, which is invaluable professionally."
Excellent for applying specialization concepts.
"This course really lets you apply the complex problem-solving framework learned in the previous modules."
"It's great to finally bring all the concepts from the earlier courses together in one large project."
"I appreciated how the course structure walked you through building the briefing paper using skills taught previously."
Highly practical capstone project.
"The briefing paper is the absolute core of this capstone and the entire specialization, making everything learned feel worthwhile."
"Writing the briefing paper was a challenging but incredibly rewarding experience. It forced me to really use the tools from previous courses."
"I feel like I finally put all the pieces together. The capstone project resulted in a paper I can actually use and share professionally."
"Producing the final paper was the highlight. It's a substantial piece of work that demonstrates the skills gained."
Requires substantial time commitment.
"Be prepared for a heavy workload. The briefing paper takes a lot of time and effort to do well."
"This capstone requires significant dedication. Don't underestimate the time needed, especially for research and writing."
"The amount of work for the briefing paper is substantial, definitely more than the individual course assignments combined."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Solving Complex Problems Capstone with these activities:
Review problem solving frameworks
Solidify your problem-solving skills by revisiting frameworks such as STAR or SMART goals.
Browse courses on Problem Solving
Show steps
  • Identify the types of problem-solving frameworks.
  • Practice applying these frameworks to case studies.
Organize course materials
Enhance your ability to locate key concepts and information within the course materials.
Show steps
  • Review and group notes and assignments according to topic.
  • Create a centralized system for storing and organizing materials.
Create a mind map of key problem-solving concepts
Develop a visual representation of key problem-solving concepts to enhance your understanding and recall.
Show steps
  • Identify the main problem-solving concepts covered in the course.
  • Create a mind map using a tool or software.
  • Connect the concepts with branches and sub-branches.
Six other activities
Expand to see all activities and additional details
Show all nine activities
Read "The Innovator's Dilemma"
Gain insights into the challenges faced by organizations when facing disruptive innovation, which is relevant to the course's focus on problem-solving and innovation.
Show steps
  • Read Chapter 1-3 to understand the concept of the innovator's dilemma.
  • Identify real-world examples of companies that have faced the innovator's dilemma.
Draft a briefing paper outline
Start developing the structure and key components of your final briefing paper assignment.
Show steps
  • Review the course syllabus and assignment requirements.
  • Identify the main sections and subsections of the briefing paper.
  • Create an outline including key points and supporting evidence.
Participate in a peer study group
Engage with peers to discuss course concepts, share insights, and learn from different perspectives.
Show steps
  • Find or form a study group with classmates.
  • Meet regularly to discuss course materials, assignments, and problem-solving strategies.
  • Provide support and feedback to each other.
Attend online tutorials on problem-solving techniques
Enhance your understanding of specific problem-solving techniques through guided online tutorials.
Show steps
  • Search online platforms for tutorials on problem-solving techniques.
  • Select tutorials that cover techniques relevant to the course.
  • Follow along with the tutorials and practice applying the techniques.
Solve case studies on innovation and problem-solving
Apply your problem-solving skills and knowledge to real-world scenarios through case study analysis.
Show steps
  • Identify case studies that align with the course topics.
  • Analyze the case studies using problem-solving frameworks.
  • Develop and evaluate potential solutions to the problems presented.
Attend a workshop on design thinking or problem-solving
Participate in an immersive workshop setting to enhance your problem-solving and innovation skills through hands-on activities.
Show steps
  • Research and identify workshops related to design thinking or problem-solving.
  • Register and attend the workshop.
  • Actively participate in the workshop activities and discussions.

Career center

Learners who complete Solving Complex Problems Capstone will develop knowledge and skills that may be useful to these careers:
Researcher
Researchers conduct studies to collect and analyze data to answer questions and solve problems. The Solving Complex Problems Capstone course may be useful for Researchers, as it teaches problem-solving skills, analytical thinking, and research methods. These skills are essential for Researchers to succeed in their roles.
Statistician
Statisticians collect, analyze, and interpret data to provide insights and make predictions. The Solving Complex Problems Capstone course may be useful for Statisticians, as it teaches problem-solving skills, analytical thinking, and statistical methods. These skills are essential for Statisticians to succeed in their roles.
Data Scientist
Data Scientists use data to solve business problems and create value for organizations. The Solving Complex Problems Capstone course may be useful for Data Scientists, as it teaches problem-solving skills, analytical thinking, and data analysis techniques. These skills are essential for Data Scientists to succeed in their roles.
Scientist
Scientists conduct studies to collect and analyze data to answer questions and solve problems. The Solving Complex Problems Capstone course may be useful for Scientists, as it teaches problem-solving skills, analytical thinking, and research methods. These skills are essential for Scientists to succeed in their roles.
Policy Analyst
Policy Analysts research, analyze, and develop public policy. The Solving Complex Problems Capstone course may be useful for Policy Analysts, as it teaches problem-solving skills, analytical thinking, and communication skills. These skills are essential for Policy Analysts to succeed in their roles.
Web Developer
Web Developers design, develop, and maintain websites. The Solving Complex Problems Capstone course may be useful for Web Developers, as it teaches problem-solving skills, analytical thinking, and web development skills. These skills are essential for Web Developers to succeed in their roles.
Systems Analyst
Systems Analysts design, develop, and implement computer systems. The Solving Complex Problems Capstone course may be useful for Systems Analysts, as it teaches problem-solving skills, analytical thinking, and systems analysis techniques. These skills are essential for Systems Analysts to succeed in their roles.
Technical Writer
Technical Writers create and maintain documentation for technical products and services. The Solving Complex Problems Capstone course may be useful for Technical Writers, as it teaches problem-solving skills, analytical thinking, and writing skills. These skills are essential for Technical Writers to succeed in their roles.
User Experience Designer
User Experience Designers design and evaluate user experiences for products and services. The Solving Complex Problems Capstone course may be useful for User Experience Designers, as it teaches problem-solving skills, analytical thinking, and design thinking skills. These skills are essential for User Experience Designers to succeed in their roles.
Analyst
Analysts research, analyze, and interpret data to help organizations make informed decisions. The Solving Complex Problems Capstone course can be useful for Analysts, as it teaches problem-solving skills, analytical thinking, and data interpretation techniques. These skills are essential for Analysts to succeed in their roles.
Software Engineer
Software Engineers design, develop, and maintain software systems. The Solving Complex Problems Capstone course may be useful for Software Engineers, as it teaches problem-solving skills, analytical thinking, and software development skills. These skills are essential for Software Engineers to succeed in their roles.
Project Manager
Project Managers plan, execute, and close projects. The Solving Complex Problems Capstone course may be useful for Project Managers, as it teaches problem-solving skills, strategic thinking, and leadership skills. These skills are essential for Project Managers to succeed in their roles.
Manager
Managers plan, organize, and lead teams of people to achieve organizational goals. The Solving Complex Problems Capstone course may be useful for Managers, as it teaches problem-solving skills, strategic thinking, and leadership skills. These skills are essential for Managers to succeed in their roles.
Teacher
Teachers plan, organize, and deliver instruction to students. The Solving Complex Problems Capstone course may be useful for Teachers, as it teaches problem-solving skills, critical thinking skills, and communication skills. These skills are essential for Teachers to succeed in their roles.
Consultant
Consultants provide advice and guidance to organizations on a wide range of issues, including strategy, operations, and technology. The Solving Complex Problems Capstone course may be useful for Consultants, as it teaches problem-solving skills, analytical thinking, and communication skills. These skills are essential for Consultants to succeed in their roles.

Reading list

We've selected 22 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Solving Complex Problems Capstone.
Provides a practical guide to design thinking. It great resource for anyone who wants to learn more about how to use design thinking to solve complex problems.
Introduces the principles of systems thinking, which can be applied to understand and solve complex problems. It provides a framework for analyzing problems, identifying leverage points, and developing solutions that are sustainable and effective.
Provides a practical guide to building good habits and breaking bad ones. It valuable resource for anyone who wants to learn more about how to make lasting change in their life.
Explores the challenges that established companies face when they try to innovate. It provides insights into how to overcome the innovator's dilemma and create disruptive innovations that can lead to sustained growth.
Provides a practical guide to building and managing a technology company. It valuable resource for anyone who wants to learn more about the challenges and rewards of entrepreneurship.
Provides a comprehensive overview of the design process. It valuable resource for anyone who wants to learn more about how to use design to improve their business.
Provides a detailed overview of the Toyota Production System. It valuable resource for anyone who wants to learn more about how to improve the quality and efficiency of their manufacturing operations.
Covers a wide range of problem-solving techniques, from basic to advanced. It also provides a good overview of the decision-making process. An excellent foundational book, suitable for self-study students, to provide depth and background to this course.
Provides a practical guide to the Lean Startup methodology. It valuable resource for anyone who wants to learn more about how to build a successful startup.
Provides a framework for understanding how disruptive innovation works. It valuable resource for anyone who wants to learn more about how to create and sustain a successful business.
Provides a fascinating look inside Pixar Animation Studios. It valuable resource for anyone who wants to learn more about how to create a creative and innovative work environment.
Introduces the principles of lean startup, a methodology for developing and testing new products and services quickly and efficiently. It provides a step-by-step guide to building a successful startup company.
Provides a contrarian view of innovation. It valuable resource for anyone who wants to learn more about how to create a truly unique and valuable product or service.
Provides a comprehensive overview of creative problem solving techniques. It covers topics such as brainstorming, mind mapping, and lateral thinking, and provides practical exercises to help you develop your creative problem solving skills.
Provides a comprehensive overview of systems analysis and design, with a focus on using UML (Unified Modeling Language). It covers topics such as requirements gathering, process modeling, and data modeling, and provides practical examples and exercises.
Provides a comprehensive overview of systems engineering, with a focus on the principles and practices of systems design, development, and integration. It covers topics such as requirements engineering, system architecture, and systems integration.
Provides a comprehensive overview of project management, with a focus on the systems approach to planning, scheduling, and controlling. It covers topics such as project scope management, risk management, and quality management.
Provides a comprehensive overview of human-centered design, with a focus on the design of everyday things. It covers topics such as user experience, usability, and aesthetics.

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