Business Analysis: Working with Stakeholders Using Elicitation and Collaboration from Pluralsight

Learn how to obtain information to define needs and solutions as a business analyst while coordinating with a variety of stakeholders. This course is a part of our series of courses meeting the training requirement for the ECBA, CCBA, and CBAP exams.

At the heart of business analysis is collecting and analyzing information, but retrieving the needed information takes certain valuable skills. While some of this information will take the form of data sources and documents, in most cases, input elicited from stakeholders is the most important and valuable information source of all. In this course, Business Analysis: Working with Stakeholders Using Elicitation and Collaboration, you will learn how to obtain information to define needs and solutions as a business analyst while coordinating with a variety of stakeholders. First, you will go over the techniques at your disposal that will empower you to work effectively with stakeholders. Next, you will discover how to capture relevant information. Finally, you will explore how to analyze information. When you’re finished with this course, you will have the skills to collect and analyze information elicited from stakeholders to form consensus for organizational growth and development.

What's inside

Syllabus

Course Overview

Preparing for Elicitation Efforts

Eliciting Information from Stakeholders

Confirming Elicitation Results

Communicating Business Analysis Information to Stakeholders

Managing Stakeholder Collaboration in Change Efforts

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Trains learners in the principles and practice of Business Analysis

Helps learners gain a comprehensive understanding of elicitation and collaboration techniques

Prepares learners for the ECBA, CCBA, and CBAP exams

Taught by experienced instructors Casey Ayers

Part of a series of courses on Business Analysis

Requires learners to come in with some background knowledge in Business Analysis

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Business Analysis: Working with Stakeholders Using Elicitation and Collaboration with these activities:

Conduct a brief literature review

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Reviewing relevant literature will provide you with a deeper understanding of the course concepts and prepare you for the content covered in the lectures.

Browse courses on Business Analysis

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Identify a few key concepts you want to focus on.
Search for articles and books on these concepts.
Skim the articles and books to get a general overview of the topic.
Summarize the key findings of the articles and books.

Participate in a study group

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Engaging in discussions and working together in a study group can enhance your understanding of the course material and help you retain information better.

Browse courses on Data Collection

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Find a group of classmates who are interested in forming a study group.
Meet regularly to discuss the course material.
Take turns leading discussions.
Work together on assignments.

Read a relevant book

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Reading a comprehensive book on business analysis will provide you with a wide range of perspectives and best practices.

View Business Analysis Techniques: 123 essential... on Amazon

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Purchase or borrow the book.
Set aside dedicated time for reading.
Take notes as you read.
Summarize the key takeaways from the book.

Three other activities

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Complete practice exercises

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Regularly testing your understanding through practice exercises can help reinforce the concepts covered in the lectures and improve your problem-solving skills.

Browse courses on Elicitation Techniques

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Find practice exercises online or in textbooks.
Work through the exercises.
Check your answers against the provided solutions.

Develop an elicitation plan

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Creating an elicitation plan will help you organize your approach to gathering information and ensure that you are capturing the necessary data.

Browse courses on Information Gathering

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Identify the stakeholders you need to engage with.
Determine the information you need to collect.
Decide on the elicitation techniques you will use.
Develop a timeline for your elicitation efforts.

Attend a workshop on business analysis

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Attending a workshop can supplement the theoretical knowledge gained from the lectures with practical insights and hands-on experience.

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Find a relevant workshop in your area.
Register for the workshop.
Attend the workshop and participate actively.

Career center

Learners who complete Business Analysis: Working with Stakeholders Using Elicitation and Collaboration will develop knowledge and skills that may be useful to these careers:

Business Analyst

Business Analysts are tasked with defining and documenting business needs, as well as recommending solutions that can improve business processes. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration is a useful tool for those looking to enter this field, as it provides you with the skills necessary to gather information from stakeholders to define needs. By taking this course, you will be able to analyze information to form consensus for organizational growth and development.

See salaries and explore the career path for Business Analyst

Product Manager

Product Managers are responsible for the overall success of a product, from its inception to its launch and beyond. They work with stakeholders to gather requirements, define the product vision, and ensure that the product meets the needs of the market. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration can be helpful for Product Managers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to make informed decisions.

See salaries and explore the career path for Product Manager

Project Manager

Project Managers oversee projects from start to finish, ensuring that they are completed on time, within budget, and to the required quality standards. They work with stakeholders to define the project scope, create project plans, and track progress. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration is helpful for Project Managers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to plan and execute projects successfully.

See salaries and explore the career path for Project Manager

Business Consultant

Business Consultants provide advice and guidance to businesses on a variety of topics, such as strategy, operations, and technology. They work with stakeholders to identify problems, develop solutions, and implement change. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Business Consultants, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to provide valuable advice.

See salaries and explore the career path for Business Consultant

Systems Analyst

Systems Analysts design, develop, and maintain computer systems. They work with stakeholders to gather requirements, analyze data, and develop solutions. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Systems Analysts, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to design and develop systems that meet the needs of the business.

See salaries and explore the career path for Systems Analyst

Data Analyst

Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They work with stakeholders to identify data needs, develop data analysis plans, and present findings. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Data Analysts, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to conduct effective data analysis.

See salaries and explore the career path for Data Analyst

Market Research Analyst

Market Research Analysts conduct research to identify and understand the needs of customers. They work with stakeholders to gather data, analyze results, and make recommendations. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Market Research Analysts, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to conduct effective market research.

See salaries and explore the career path for Market Research Analyst

Human Resources Manager

Human Resources Managers oversee the human resources function of an organization. They work with stakeholders to develop and implement HR policies and procedures, recruit and hire employees, and manage employee relations. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Human Resources Managers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to make informed decisions about HR policies and practices.

See salaries and explore the career path for Human Resources Manager

Financial Analyst

Financial Analysts analyze financial data to make recommendations about investments and other financial decisions. They work with stakeholders to gather data, develop financial models, and present findings. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be helpful for Financial Analysts, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to make sound financial decisions.

See salaries and explore the career path for Financial Analyst

Operations Manager

Operations Managers oversee the operations of an organization. They work with stakeholders to develop and implement operational plans, manage resources, and ensure that the organization is running smoothly. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Operations Managers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to make informed decisions about operational matters.

See salaries and explore the career path for Operations Manager

Database Administrator

Database Administrators design, develop, and maintain databases. They work with stakeholders to gather requirements, develop database solutions, and test and deploy databases. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Database Administrators, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to develop databases that meet the needs of the business.

See salaries and explore the career path for Database Administrator

Web Developer

Web Developers design and develop websites. They work with stakeholders to gather requirements, develop website solutions, and test and deploy websites. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Web Developers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to develop websites that meet the needs of the business.

See salaries and explore the career path for Web Developer

Software Engineer

Software Engineers design, develop, and maintain software applications. They work with stakeholders to gather requirements, develop software solutions, and test and deploy software. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Software Engineers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to develop software that meets the needs of the business.

See salaries and explore the career path for Software Engineer

Sales Manager

Sales Managers oversee the sales function of an organization. They work with stakeholders to develop and implement sales plans, manage sales teams, and track sales performance. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Sales Managers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to make informed decisions about sales strategies and tactics.

See salaries and explore the career path for Sales Manager

Marketing Manager

Marketing Managers oversee the marketing function of an organization. They work with stakeholders to develop and implement marketing plans, manage marketing campaigns, and track marketing performance. The course Business Analysis: Working with Stakeholders Using Elicitation and Collaboration may be useful for Marketing Managers, as it provides them with the skills necessary to work effectively with stakeholders and gather the information they need to make informed decisions about marketing strategies and tactics.

See salaries and explore the career path for Marketing Manager