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Customer Service

Winning Back a Lost Customer

This course is a part of Become a Customer Service Manager, a 8-course Learning Path series from LinkedIn Learning.

Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back.
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    LinkedIn Learning

    Rating Not enough ratings
    Length 41m 23s
    Starts On Demand (Start anytime)
    Cost $29/month (Access to entire library- free trial available)
    From LinkedIn Learning
    Instructor Jill Griffin
    Download Videos Only via the LinkedIn Learning mobile app
    Language English
    Subjects Personal Development Business
    Tags Communication Business Business Skills Management

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    LinkedIn Learning

    Rating Not enough ratings
    Length 41m 23s
    Starts On Demand (Start anytime)
    Cost $29/month (Access to entire library- free trial available)
    From LinkedIn Learning
    Instructor Jill Griffin
    Download Videos Only via the LinkedIn Learning mobile app
    Language English
    Subjects Personal Development Business
    Tags Communication Business Business Skills Management

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