About this Learning Path
Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance.
In this learning path,
- Learn the essentials of managing a contact center and team.
- Manage customer expectations and build loyalty.
- Develop customer surveys and win back lost customers.
| From | LinkedIn Learning |
|---|---|
| Hours | 7 |
| Instructors | Brad Cleveland, Jeff Toister, Jill Griffin |
| Language | English |
| Subjects | Business Personal Development |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
Courses in this Learning Path
Listed in the order in which they should be taken
| Starts | Course Information | |
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On Demand |
Managing a Customer Contact Center Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value. In this course, customer strategy and... LinkedIn Learning |
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On Demand |
Managing a Customer Service Team Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to... LinkedIn Learning |
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On Demand |
Quality Standards in Customer Service "Customer service" can mean many different things, but there are unifying principles across all customer-facing operations. Whether yours is a contact center, face-to-face retail,... LinkedIn Learning |
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On Demand |
Managing Customer Expectations for Managers Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually... LinkedIn Learning |
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On Demand |
Do loyal customers still exist in our wired world? Yes, but you have to work to keep them. In this course, customer-loyalty expert and best-selling author Jill Griffin outlines a... LinkedIn Learning |
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On Demand |
Using Customer Surveys to Improve Service Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides... LinkedIn Learning |
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On Demand |
Customer Service: Winning Back a Lost Customer (You were viewing this course) Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer... LinkedIn Learning |
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On Demand |
Leading a Customer-Centric Culture (2013) What do great companies have in common? Great customer service. Discover how to chart your team on a course that focuses on the customer, with three no-nonsense tips. Jeff Toister... LinkedIn Learning |
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| From | LinkedIn Learning |
|---|---|
| Hours | 7 |
| Instructors | Brad Cleveland, Jeff Toister, Jill Griffin |
| Language | English |
| Subjects | Business Personal Development |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
Similar Courses
Sorted by relevance
