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Jacqueline Seidel

Do you participate in English-language meetings?

Do you need to prepare an agenda in English? Write the minutes in English?

And is English your second language?

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Do you participate in English-language meetings?

Do you need to prepare an agenda in English? Write the minutes in English?

And is English your second language?

This course is specifically for non-native English speakers needing skills in planning and participating in meetings. So if you work in administration or management, for a large company or small business, and if you have lower-intermediate or intermediate English language skills then this course is for you.

I'm a professional, qualified and experienced English trainer with over 9 years' experience teaching business English to companies and individuals. I base my training on many years' experience working in the public and private sectors in Australia, and believe that learning by doing is the most effective way.

So in this course you'll listen, watch, read, write and produce your own Invitations, Agendas, Minutes and more. You'll have direct contact with me, your teacher, and I'll work with you every step of the way.

By the end of this course you will be a confident and effective communicator in English, and a professional at planning and participating in meetings.

Enroll now

What's inside

Learning objectives

  • Send and amend formal and informal meeting invitations
  • Prepare an agenda for formal and informal meetings
  • Engage in small talk with meeting attendees, using standard phrases and "safe" small talk topics
  • Participate effectively in meetings, using standard phrases for interjections, agreeing, disagreeing and asking for clarification

Syllabus

Introduction to Me And The Course

Learn a little about me, the course and what we are going to learn together! Also, learn how you can contact me directly during this course for feedback on your work, or if you have any questions.

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No language training course can exist in a void - it must clearly fit within a recognised framework, targeted to a certain level of English speaker. This course has been designed within the CEFR Framework - Common European Framework of Languages. I have designed this at the CEF A2-B1 level. To find out more about what this means, please see the attached document.

Let's turn our focus onto planning a meeting - By the end of this section you'll be able to identify the purpose for a meeting, its formality and send invitations.

Before we get stuck into the course, let's get our minds focused on the topic at hand. Namely - meetings. This lecture asks you to think about different types of lectures, and then - the types of meetings you currently participate in.


Key Skills: Reading

Knowledge Level: CEF A2

Just as a language course does not exist in a void, neither does a meeting. We need to have a reason to meet, a clear idea of what outcomes we expect. And so this lecture examines the reasons for meetings. We also touch on language and formality.

Key Skills: Reading, Listening

Knowledge Level - CEF A2 /A2+

This is a reading activity, something to get you thinking about the advantages and disadvantages of formal and informal meetings. You can share your responses to the questions which follow the article on the Discussion Board.

We move on now to inviting our participants: by phone and per email. And we also look at the different language we use (and different phrases) for formal and informal invitations.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

Language and culture always go hand in hand. This is no clearer than in the use of first names. What may be considered impolite in one culture is not impolite in another. And so here I discuss the use of first names in a business English context. The aim? To accustom you to using first names, particularly if this isn't common practice in your country or culture.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

One important step in the planning of meetings is preparing the Agenda. What goes in? Who is it sent to? What attachments or reports do you need? Is your agenda formal or informal? Let's look at that together in this lecture.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

Sometimes a meeting room is no longer available. Or the majority of participants can't attend. Or there's a public holiday. Or there is some other reason which causes a meeting date to be changed. But how do we do it? What language (phrases) do we need? Let's look at that in this lecture.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

Let's turn our focus the meeting itself - By the end of this section you'll be able to engage in small talk, open a meeting, and fully participate in the meeting

The day of the meeting has arrived, and participants are arriving. Perhaps it is your job to meet and greet the guests. Or perhaps you are the Chair, greeting clients and suppliers. Or perhaps you are an attendee, meeting new counterparts and greeting old colleagues. This lecture focuses on meeting and greeting as well as small talk norms.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

Time to start the meeting, and here is where we look at the common structure - or "script" - followed when opening a meeting. What does the Chair say, and in what order? Let's focus on that here- This is a great lecture for Chairpeople as well as attendees and meeting secretaries.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

Now we're in the middle of a meeting, and someone is reporting on a project and its progress. What language do they use? How do they refer to information on a chart? What grammar is important? And what if we are the ones who need to speak or give a report? Relax - this lecture will show you how it's done.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

During the meeting - perhaps during a report - you need to check you have understood correctly. Or you'd like to interrupt and add some extra information, something new. But how do you do that politely? What words or actions do you need to break in? Let's focus on that together in this lecture.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ A2+

During the meeting - perhaps during a report - you find yourself disagreeing with the information being presented. Or you disagree with an outcome. Or you're critical of someone's performance. It is absolutely possible to maintain politeness whilst disagreeing or criticising - in this lecture we look at how.

Key Skills: Listening, Reading

Knowledge Level: CEF A2/ B1

We're coming to the end of our meeting now, and so it's time to focus on writing the Minutes. Here are some handy tips on action verbs, structure and a look at some best practice standards.

Key Skills: Listening, Reading, Writing

Knowledge Level: CEF A2-B1

Time to finish the meeting, thank our participants and say goodbye. Here's how to do it in the best English.

Key Skills: Listening, Reading, Writing

Knowledge Level: CEF A2-B1

You've prepared and participated in a meeting - great! Now let's wrap things up. It's time to say goodbye, and for me to say thanks.

Thank you so much for being a part of this course! It's been a pleasure having you, and I'm proud you've made it to this point. In this lecture I have an opportunity to thank you for your participation, as well as running through all the things we've learned together.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops meeting planning skills, which are core skills for business professionals
Develops meeting participation skills, which are core skills for business professionals
Examines English language use in business meetings, which is highly relevant to business professionals using English as their second language
Taught by Jacqueline Seidel, who is recognized for their work in business English training
Explores business English language norms and standards, which is standard in business communication contexts
This course requires learners to come in with lower-intermediate or intermediate English language skills, which may be a barrier for some learners

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Reviews summary

Accessible intro to business english meetings

Learners say British meeting culture is well-presented. Many students liked that the course is well-structured and easy to follow. Reviewers appreciated that they could practice what they learned with worksheets.
Includes helpful worksheets to practice.
"It was nice to learn about the culture of British meetings and to be able to practice with worksheets."
Course covers British meeting culture well.
"I was able to systematically learn how to set up and proceed with the meeting."
"It was nice to learn about the culture of British meetings..."
Course is well-structured and easy to follow.
"I was able to systematically learn how to set up and proceed with the meeting."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Business English: Easy English for Meetings with these activities:
Attend networking events to meet professionals in the field
Expand your professional network and learn from others working in the field of meeting management or related areas.
Show steps
  • Identify and attend industry events, conferences, or meetups.
  • Introduce yourself to attendees and engage in conversations.
  • Exchange contact information and follow up with potential connections.
Watch videos on English meeting etiquette
Gain insights into the cultural norms and expected behaviors during meetings in an English-speaking environment.
Browse courses on Meeting Etiquette
Show steps
  • Search for videos on platforms like YouTube or Coursera that cover English meeting etiquette.
  • Take notes on key points, such as appropriate dress code, punctuality, and participation guidelines.
  • Discuss the cultural differences and similarities with your colleagues or classmates.
Attend a workshop on intercultural communication in meetings
Gain valuable insights into navigating cultural differences and fostering effective communication in international meetings.
Show steps
  • Identify relevant workshops offered by professional organizations or language schools.
  • Register and attend the workshop.
  • Actively participate in discussions and exercises.
  • Apply the learned strategies and techniques in your own meeting interactions.
One other activity
Expand to see all activities and additional details
Show all four activities
Create a presentation on a meeting-related topic
Enhance your understanding of a specific meeting-related topic and develop your presentation skills.
Show steps
  • Research and select a meeting-related topic that interests you.
  • Gather information from reliable sources and organize your content.
  • Design and create visually appealing slides.
  • Practice delivering your presentation with confidence and clarity.

Career center

Learners who complete Business English: Easy English for Meetings will develop knowledge and skills that may be useful to these careers:
Business Analyst
Business Analysts are responsible for understanding the needs of a business and developing solutions to meet those needs. They work with stakeholders to gather requirements, analyze data, and develop recommendations. This course can help Business Analysts by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop solutions that meet the needs of the business.
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They work with stakeholders to define the scope of a project, develop a project plan, and manage the project team. This course can help Project Managers by providing them with the skills they need to communicate effectively with stakeholders, manage a project team, and deliver projects on time and within budget.
Consultant
Consultants provide advice and guidance to businesses on a variety of topics. They work with clients to identify problems, develop solutions, and implement change. This course can help Consultants by providing them with the skills they need to communicate effectively with clients, understand business processes, and develop solutions that meet the needs of the business.
Product Manager
Product Managers are responsible for the development and launch of new products. They work with stakeholders to define the product requirements, develop a product roadmap, and manage the product team. This course can help Product Managers by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop products that meet the needs of the market.
Marketing Manager
Marketing Managers are responsible for planning, executing, and evaluating marketing campaigns. They work with stakeholders to develop a marketing strategy, create marketing materials, and manage the marketing budget. This course can help Marketing Managers by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop marketing campaigns that reach the target audience.
Sales Manager
Sales Managers are responsible for leading and motivating a sales team. They work with stakeholders to develop a sales strategy, set sales targets, and manage the sales pipeline. This course can help Sales Managers by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop a sales strategy that drives revenue.
Operations Manager
Operations Managers are responsible for planning, executing, and controlling the operations of a business. They work with stakeholders to develop an operations plan, manage the supply chain, and ensure that the business is running smoothly. This course can help Operations Managers by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop an operations plan that optimizes efficiency.
Human Resources Manager
Human Resources Managers are responsible for managing the human resources of a business. They work with stakeholders to develop HR policies, recruit and hire employees, and manage employee benefits. This course can help Human Resources Managers by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop HR policies that attract and retain top talent.
Financial Analyst
Financial Analysts are responsible for analyzing financial data and providing recommendations to clients. They work with stakeholders to develop financial models, conduct financial analysis, and make investment recommendations. This course can help Financial Analysts by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop financial models that help clients make informed investment decisions.
Data Analyst
Data Analysts are responsible for collecting, cleaning, and analyzing data. They work with stakeholders to identify trends, develop insights, and make recommendations. This course can help Data Analysts by providing them with the skills they need to communicate effectively with stakeholders, understand business processes, and develop data analysis techniques that help businesses make informed decisions.
Software Engineer
Software Engineers are responsible for designing, developing, and maintaining software applications. They work with stakeholders to gather requirements, develop software specifications, and write code. This course may be useful for Software Engineers by providing them with the skills they need to communicate effectively with stakeholders and understand business processes.
Web Developer
Web Developers are responsible for designing and developing websites. They work with stakeholders to gather requirements, develop website specifications, and write code. This course may be useful for Web Developers by providing them with the skills they need to communicate effectively with stakeholders and understand business processes.
Graphic designer
Graphic Designers are responsible for creating visual concepts, using computer software or by hand, to communicate ideas that inspire, inform, and captivate consumers. They work with stakeholders to gather requirements, develop design concepts, and create visual assets. This course may be useful for Graphic Designers by providing them with the skills they need to communicate effectively with stakeholders and understand business processes.
Writer
Writers develop, write, and edit written content, such as news articles, website content, marketing materials, and more. They work with stakeholders to gather requirements, develop content briefs, and write and edit content. This course may be useful for Writers by providing them with the skills they need to communicate effectively with stakeholders and understand business processes.
Journalist
Journalists research, write, and report on news and current events. They work with stakeholders to gather information, develop story ideas, and write and edit articles. This course may be useful for Journalists by providing them with the skills they need to communicate effectively with stakeholders and understand business processes.

Reading list

We've selected 16 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Business English: Easy English for Meetings.
Comprehensive guide to business communication skills. It covers a wide range of topics, including writing emails, giving presentations, and negotiating. It will be helpful for students who want to improve their communication skills in a business context.
A comprehensive guide to business English, covering grammar, vocabulary, and communication skills. It valuable resource for learners who want to improve their business English proficiency.
Practical guide to effective business communication. It provides tips and techniques for communicating effectively in writing, speaking, and listening. It good choice for students who want to improve their communication skills in a business context.
Classic guide to writing style. It provides clear and concise rules for writing effectively. It would be helpful for students who want to improve their writing skills for business communication.
Practical guide to writing well. It provides tips and techniques for improving your writing style. It would be helpful for students who want to improve their writing skills for business communication.
Practical guide to writing effective business letters. It provides tips and techniques for writing clear, concise, and persuasive letters. It would be helpful for students who want to improve their writing skills for business communication.
Practical guide to writing in plain English. It provides tips and techniques for writing clearly and concisely. It would be helpful for students who want to improve their writing skills for business communication.
Comprehensive guide to the grammar of business writing. It provides clear and concise rules for writing grammatically correct sentences. It would be helpful for students who want to improve their grammar skills for business communication.
Classic guide to effective management. It provides tips and techniques for managing your time and resources effectively. It would be helpful for students who want to improve their management skills for business.
Popular guide to personal and professional development. It provides tips and techniques for developing good habits and achieving your goals. It would be helpful for students who want to improve their personal and professional development skills for business.
Research-based guide to building a great company. It provides tips and techniques for creating a company that is sustainable and successful. It would be helpful for students who want to improve their business management skills.
Practical guide to building a successful startup. It provides tips and techniques for creating a product or service that meets the needs of customers. It would be helpful for students who want to improve their entrepreneurial skills for business.
Thought-provoking guide to building a successful business. It provides tips and techniques for creating a business that is truly unique and innovative. It would be helpful for students who want to improve their entrepreneurial skills for business.
Classic guide to innovation. It provides tips and techniques for creating products and services that are truly disruptive. It would be helpful for students who want to improve their entrepreneurial skills for business.
Practical guide to creating a successful business model. It provides tips and techniques for developing a model that is sustainable and profitable. It would be helpful for students who want to improve their entrepreneurial skills for business.

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