職場素養 (Professionalism) from Coursera

What's inside

Syllabus

第一講認識『職場素養』

歡迎大家來到這堂課一起探討【職場素養】！你可以在第一講中，找到全部六講課程的大綱和投影片 (Powerpoint)、課程作業的互評方式、通過本課程的條件，以及常見問題集。接著我們會循序漸進地介紹職場素養的意涵，包含職場的人與事、全相的職場素養、專家與專業的定義、職場素養的核心內容，以及自我領導力的重要性。

第二講鍛鍊『溝通能力』(一)

溝通能力是職場素養的核心內涵。你將在第二講的內容中，學到溝通能力的四項核心：『關係角度』、『內容角度』、『詞彙選擇』與『句型結構』；成功的表達需要哪些關鍵要素，最後談談肢體語言及職場社交場合的溝通原則。＊本模組含一個互評作業（Peer review assessment）＊

第三講鍛鍊『溝通能力』(二)

在瞭解溝通的基本原理後，我將分享職場上常見的溝通挑戰，以及應對的建議；說明提問的要領、信任建立的方略，和聲相的重要性。

第四講強化『心緒智能』

心緒智能的高低決定個人在職場情境的表現好壞。第四講中，你會認識到幾個觀念：意念與專注心、意念與身心關聯、情緒的內涵，及情緒與領導力的關聯。＊本模組含一個互評作業（Peer review assessment）＊

第五講建構『專業形象』

第五講中，我將說明職場專業形象和刻板印象的意涵，傳授印象管理和儀容管理的方略，讓你可以逐步建構起內外兼備的專業形象。

第六講提升『人文素養』與『教養』

恭喜來到課程的最後一講！在第六講中，我將談談自己對人文素養的感悟，分享我培育人文素養的秘訣、職場的正向價值觀，最後給你一些課程期勉。＊本模組含一個互評作業（Peer review assessment）＊

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

傳授與職場高度相關的溝通技巧，提升學員在職場中的溝通能力。

由陳嫦芬教授授課，具備豐富的職場經驗和教學實務。

課程涵蓋職場素養的核心內涵，包含溝通能力、心緒智能、專業形象等主題。

透過互動式作業，讓學員實際演練職場溝通技巧。

課程注重理論與實務結合，提供學員實用的職場應對策略。

課程內容與職場息息相關，有助於學員快速融入職場環境。

Reviews summary

職場素養提升神器

這門課專注於提升學生的職場能力，內容涵蓋職場溝通、情商、專業形象和人文素養等重要主題。課程架構清晰、理論講解深入淺出，並提供了實用的建議和技巧。學生們一致好評，認為這堂課對他們進入職場或提升職場表現大有幫助。

理論講解清晰明了

提供實用的建議和技巧

"这里面讲的很多东西，都是现在的职场人不具备的。我学习之后，真的是受益匪浅，弥补了自己很多基本职场知识的不足。"

課程結構安排合理

有助於提升職場專業能力

"我認為不論是在進入職場前，抑或是進入職場後都應該要來上過這堂課。"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in 職場素養 (Professionalism) with these activities:

閱讀《高效能人士的七個習慣》

Show steps

《高效能人士的七個習慣》提供了實用的原則，協助學員培養良好的職場習慣和提升個人效能。

Show steps

購買或借閱《高效能人士的七個習慣》一書。
閱讀書籍，並仔細思考每個習慣的意義和應用方式。
在日常生活和職場中實踐這些習慣。
反思實踐心得，調整並優化習慣養成。

Show all one activities

Career center

Learners who complete 職場素養 (Professionalism) will develop knowledge and skills that may be useful to these careers:

Communication Manager

"Professionalism" can be a valuable course for aspiring Communication Managers. This course not only covers the foundational principles of communication, but also focuses on the development of essential skills such as interpersonal communication, active listening, and conflict resolution. By taking this course, aspiring Communication Managers can gain a competitive edge in understanding and applying effective communication strategies, which are integral to successful career growth in this field.

See salaries and explore the career path for Communication Manager

Public relations manager

"Professionalism" would be a highly beneficial course for those interested in pursuing a career as a Public Relations Manager. The course delves into the principles of public relations and media relations, while also providing hands-on experience in developing and implementing public relations strategies and campaigns. Graduates of this course will have a solid foundation in the communication and interpersonal skills necessary to excel as Public Relations Managers, managing the reputation and image of their organizations.

See salaries and explore the career path for Public relations manager

Human Resources Manager

Through modules on professional communication, interpersonal skills, and emotional intelligence, "Professionalism" can provide aspiring Human Resources Managers with valuable insights to thrive in this role. HR Managers play a pivotal role in fostering a productive and harmonious work environment, handling tasks such as recruitment, performance management, employee relations, and policy development. The knowledge gained from this course can equip individuals with the essential skills to effectively manage and support their organization's most valuable asset - its people.

See salaries and explore the career path for Human Resources Manager

Event Manager

"Professionalism" is a valuable course for aspiring Event Managers as it provides a comprehensive overview of the event management process, including planning, budgeting, marketing, and logistics. The course also emphasizes the importance of communication and interpersonal skills in effectively managing and coordinating events. By taking this course, individuals can gain the knowledge and skills necessary to successfully plan and execute events that meet the needs of their clients and attendees.

See salaries and explore the career path for Event Manager

Chief Growth Officer

Chief Growth Officers are responsible for overseeing their company's growth and success. Through collaboration with various teams, top-level executives, and boards of directors, CGOS lead the creation and implementation of long-term growth strategies. Professionals seeking this role may benefit from "Professionalism" as it helps develop the communication, interpersonal, and leadership skills that are critical for driving growth and leading successful teams.

See salaries and explore the career path for Chief Growth Officer

Marketing Manager

"Professionalism" can provide a strong foundation for individuals aiming to become Marketing Managers. The course covers essential aspects of marketing, including market research, product development, advertising, and customer relationship management. By gaining a deep understanding of these concepts, aspiring Marketing Managers can develop the strategic and analytical skills necessary to effectively plan, execute, and evaluate marketing campaigns. The course also emphasizes the significance of communication and interpersonal skills in building strong relationships with clients and colleagues, which is crucial for success in this field.

See salaries and explore the career path for Marketing Manager

Business Analyst

"Professionalism" can be a valuable course for individuals who aspire to become Business Analysts. It offers a comprehensive overview of business analysis principles, including requirements gathering, process analysis, and data analysis. The course also emphasizes the importance of communication and interpersonal skills in effectively working with stakeholders and understanding their needs. By mastering these concepts, aspiring Business Analysts can gain the knowledge and skills necessary to successfully analyze and improve business processes, leading to organizational success.

See salaries and explore the career path for Business Analyst

Project Manager

Those looking to embark on a career as a Project Manager may find "Professionalism" beneficial. It offers a thorough understanding of project management principles, including planning, scheduling, budgeting, and risk management. The course also highlights the significance of communication and interpersonal skills in effectively leading and coordinating project teams. By mastering these concepts, aspiring Project Managers can gain the knowledge and skills necessary to successfully manage and deliver projects that meet the expectations of stakeholders.

See salaries and explore the career path for Project Manager

Operations Manager

Individuals interested in becoming Operations Managers may benefit from "Professionalism" as it provides a comprehensive overview of operations management principles, including planning, organizing, staffing, and controlling. The course also emphasizes the importance of communication and interpersonal skills in effectively managing and leading teams. Through this course, aspiring Operations Managers can gain the knowledge and skills necessary to optimize business processes, improve efficiency, and drive organizational success.

See salaries and explore the career path for Operations Manager

Sales Manager

For those pursuing a career as a Sales Manager, "Professionalism" may prove beneficial. The course provides a solid understanding of sales management principles, including market analysis, customer relationship management, and sales forecasting. The course also emphasizes the importance of communication and interpersonal skills in effectively leading and motivating sales teams. By mastering these concepts, aspiring Sales Managers can gain the knowledge and skills necessary to drive sales performance, build strong customer relationships, and contribute to the overall success of their organization.

See salaries and explore the career path for Sales Manager

Training and Development Manager

This course could be helpful for individuals aspiring to become Training and Development Managers. It provides a comprehensive understanding of professional communication, interpersonal skills, and emotional intelligence, all of which are crucial in effectively managing and delivering training programs. With a better grasp of these concepts, learners can more effectively design, implement, and evaluate training initiatives, enhancing their ability to contribute to the professional growth of their organization's workforce.

See salaries and explore the career path for Training and Development Manager

Organizational Development Manager

"Professionalism" may aid aspiring Organizational Development Managers in comprehending and fostering a positive workplace environment and employee growth. Organizational Development Managers help businesses improve their performance through initiatives that enhance employee engagement, teamwork, and productivity. By equipping learners with knowledge on professional communication, interpersonal skills, and emotional intelligence, this course provides valuable support for professionals seeking to excel in this role.

See salaries and explore the career path for Organizational Development Manager

Data Analyst

Individuals looking to become Data Analysts may find "Professionalism" helpful as it provides an overview of data analysis techniques, including data cleaning, data manipulation, and data visualization. The course also emphasizes the importance of communication and interpersonal skills in effectively communicating data-driven insights to stakeholders. By mastering these concepts, aspiring Data Analysts can gain the knowledge and skills necessary to extract meaningful insights from data, enabling informed decision-making within their organizations.

See salaries and explore the career path for Data Analyst

Financial Analyst

"Professionalism" may be useful for those interested in pursuing a career as a Financial Analyst as it provides a foundation in financial analysis principles, including financial statement analysis, valuation, and investment analysis. The course also emphasizes the importance of communication and interpersonal skills in effectively communicating financial data and insights to stakeholders. By mastering these concepts, aspiring Financial Analysts can gain the knowledge and skills necessary to contribute effectively to the financial planning and decision-making processes of their organizations.

See salaries and explore the career path for Financial Analyst

Talent Acquisition Manager

Talent Acquisition Managers are responsible for sourcing, screening, interviewing, and recruiting new talent for their organizations. Not only do they serve as gatekeepers to their organizations, but they are also responsible for building talent pipelines, employer branding, and developing recruiting strategies. Though "Professionalism" does not teach the technical skills of recruitment, it may enhance foundational skills such as communication, which can be pivotal to success in this role.

See salaries and explore the career path for Talent Acquisition Manager