Leadership Skills For A Hotel Manager from Udemy

A complete leadership training course for a hotel manager. Become more persuasive and influential in hotel management.

You should take this course if you are new to hotel managerial career or you already work as a hotel manager and you want to be more authoritative at your hotel in a persuasive way so that your staff members should listen to you willingly and they do the job right as it should be done.

And also, If you are worried about staff conflict and how to keep your team in a way so that they be working in a hotel to help you run the hotel as you want then this course will give the right tools for that.

I know doing micro managing with team members is not easy, in this course you are going to learn great strategies which will help you to put micro managing on rest for good, instead you be able to free up your time to do other important tasks and have a wonderful day at your work.

And if you are worried about that the staff members will run away for some reason If you ask them to do job then in this course you are going to learn how to hire great team members that will stay at work for long period of time and actually with them you be able run your hotel on autopilot.

And if you are worried about if customer might asks unnecessary refunds or ask for false claims, then this course will give you the right thinking tools with which you be able to know your customers & their problems so that you can avoid those situations and if any tough situation arise then you be able to deal with them more intelligently in the current situation and be able to make the right decision in conflict situations.

I have worked myself in the hospitality industry for long time and I know how it feels when you have to face the conflict situation with customer face to face, In this course you are going to learn strategies that will enable you to handle conflict situations confidently and easily.

And if you are trapped in the trap of chasing the staff to please them then this course will provide you the tools so that you can stop chasing them, instead by applying persuasive skills and strategies which you will learn in this course your staff members will begin to admire you and like you even more.

And as result of applying these thinking tools, you be able to produce actual results to business owner while enjoying at work & keeping your job secure for long period of time. And also, you will have higher chances to get raise in wages.

This course consists of 8 modules, and each section of the modules is packed with practical exercises which you can do to enhance & integrate the learnings from this course.

And you do not have to rush for the exercises, you can do these exercises at your own pace. All of the strategies are easy to use. Each exercise is explained in each section on how you can do them best.

By doing these exercises you will be able to install these strategies in your unconscious mind as these exercises will help you to stimulate your mind to make the learning deeper.

And good thing about these skills and strategies are that once you have honed them, they will yours forever. And as I said earlier these are practical strategies that you can apply at your work or in personal life immediately, so when you apply them at your work or in personal life, your success is guaranteed. So, let’s take this personal development journey together during this course and I will speak to you inside the course.

What's inside

Learning objectives

How to set up authority
Understand your customer
How to hire, keep and lead the team confidently

Build long time relationship with your boss & your guest
Persuasive appearance
How to handle complaints and conflicts like a pro

How to set up authority
Understand your customer
How to hire, keep and lead the team confidently
Build long time relationship with your boss & your guest
Persuasive appearance
How to handle complaints and conflicts like a pro

Syllabus

Your special gift

Introduction

Welcome to become an outstanding hotel manager online training course!

You will learn how to set up your authority at your work as a hotel manager

Build Your Foundation

Start With Strengths

My Authorities

Know Your Business

Set Up Behind The Scene

You will learn how to understand customer and the service that customer expects

Know Your customer

What Service Does My Guest Expect?

You will learn how hire, keep & lead your team confidently

Types Of Team Players

How To select Top Team Players?

Know Your Team

Connect With Your Team

Lead Your Team

Build Trust, Gain & Maintain Respect In Your Team

Feedback To Your Team

You will learn how to build long term relationship with your guest

Why Build Relationship With Guest?

Acknowledge Your Guest

Be Influential During Conversation

Make Customers Like You

You will learn how to appear more persuasive and influential

Persuasive Dressing Sense

Persuasive Behaviours

Be Influential And Respectful

You will learn how to handle complaints and make right decision in conflict situations

Handle Complaints

3 Magical Hats

You will learn how to build the momentum of applying the skills

Let's put it all together

Bonus

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Focuses on practical exercises to enhance and integrate learning, which is beneficial for immediate application in a hotel management setting

Teaches strategies to handle customer complaints and conflict situations, which are essential skills for maintaining customer satisfaction and resolving issues effectively

Explores methods for building long-term relationships with guests, which can lead to increased customer loyalty and positive word-of-mouth referrals for the hotel

Develops skills in persuasive communication and influential behavior, which are valuable for effectively leading a team and interacting with guests in a hotel environment

Emphasizes the importance of understanding customer expectations and delivering excellent service, which are crucial for creating positive guest experiences and driving business success

Covers strategies for hiring, retaining, and leading a team confidently, which are essential for building a strong and motivated workforce in the hospitality industry

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Leadership Skills For A Hotel Manager with these activities:

Review Conflict Resolution Strategies

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Reviewing conflict resolution strategies will help you handle customer complaints and conflicts more effectively, as highlighted in the course syllabus.

Browse courses on Conflict Resolution

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Research common conflict resolution techniques.
Identify strategies applicable to hotel management.
Practice applying these strategies in simulated scenarios.

Review 'The 7 Habits of Highly Effective People'

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Reading 'The 7 Habits of Highly Effective People' will enhance your leadership skills and improve your ability to build strong relationships with your team and guests.

View The 7 Habits of Highly Effective People: 30th... on Amazon

Show steps

Read the book, focusing on the seven habits.
Identify how each habit can be applied to hotel management.
Reflect on how to incorporate these habits into your daily routine.

Review 'Setting the Table' by Danny Meyer

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Reading 'Setting the Table' will provide a deeper understanding of hospitality principles and how to apply them to hotel management.

View Setting the Table on Amazon

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Read the book, focusing on the concepts of enlightened hospitality.
Identify key takeaways relevant to hotel management.
Reflect on how to implement these takeaways in your hotel.

Three other activities

Expand to see all activities and additional details

Show all six activities

Role-Play Complaint Handling Scenarios

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Practicing complaint handling scenarios with peers will help you develop your skills and confidence in handling difficult situations.

Show steps

Partner with a colleague or classmate.
Develop a list of common customer complaints in a hotel setting.
Take turns role-playing the customer and the hotel manager.
Provide feedback to each other on your performance.

Create a Training Module on Persuasive Communication

Show steps

Creating a training module will reinforce your understanding of persuasive communication techniques and allow you to share your knowledge with your team.

Show steps

Research persuasive communication techniques relevant to hotel management.
Develop a training module with clear objectives and activities.
Include examples and scenarios specific to the hotel industry.
Present the module to your team or colleagues.

Develop a Customer Service Improvement Plan

Show steps

Developing a customer service improvement plan will allow you to apply the course's principles to a real-world scenario and improve your hotel's performance.

Show steps

Assess current customer service practices at your hotel.
Identify areas for improvement based on course learnings.
Develop a detailed plan with specific actions and metrics.
Present the plan to your supervisor or team.

Career center

Learners who complete Leadership Skills For A Hotel Manager will develop knowledge and skills that may be useful to these careers:

Hotel General Manager

A Hotel General Manager oversees all aspects of hotel operations, and this course helps someone in that role develop essential leadership skills. The course provides tools to build authority, understand customers, and hire and lead a team. Managers can use the course's insights to create a cohesive and productive working environment and improve staff retention. The modules on persuasive appearance and handling conflict situations directly addresses common challenges faced by a Hotel General Manager, who must interact with staff and guests daily. A Hotel General Manager seeking to be more effective at their job should consider this course.

See salaries and explore the career path for Hotel General Manager

Hotel Owner

A Hotel Owner needs strong leadership skills to ensure the success of their business, and this course is useful for this purpose. The course teaches strategies for building authority, understanding customer needs, and leading teams. A Hotel Owner who takes this course may be better equipped to manage staff, improve customer satisfaction, and increase retention. The course's emphasis on practical exercises makes the course beneficial to anyone seeking to strengthen their management approach. Furthermore the module that teaches how to handle complaints and make good decisions is relevant to a Hotel Owner.

See salaries and explore the career path for Hotel Owner

Customer Service Manager

A Customer Service Manager requires strong leadership and interpersonal skills, and this course is helpful to develop them. The course teaches how to understand customer needs, build relationships, and handle complaints, which are essential for a Customer Service Manager. Taking this course may help a Customer Service Manager improve their team's performance and customer satisfaction. The emphasis on practical exercises in this course benefits the Customer Service Manager by providing actionable methods to apply these skills.

See salaries and explore the career path for Customer Service Manager

Front Desk Manager

A Front Desk Manager benefits immensely from strong leadership capabilities when overseeing front desk staff. This course helps build leadership skills needed to effectively manage staff, handle customer complaints, and ensure smooth operations. The course's content on understanding customer needs and handling conflict may help a Front Desk Manager build stronger relationships with guests and resolve issues efficiently. By taking this course, a Front Desk Manager can enhance their ability to lead and improve overall guest satisfaction. The practical exercises offered help to improve the application of the course's teachings.

See salaries and explore the career path for Front Desk Manager

Operations Manager

An Operations Manager in the hospitality industry, like a hotel, must have leadership skills. This course focuses on how to build authority, understand customer needs, and manage team dynamics. The course could help an Operations Manager improve the efficiency of their operations through effective leadership and team management. By emphasizing practical exercises and strategies, this course may be useful for an Operations Manager who is looking to enhance their leadership style and improve team performance. The modules on handling complaints and building relationships are also relevant to the work of an Operations Manager.

See salaries and explore the career path for Operations Manager

Food and Beverage Director

The Food and Beverage Director is a leadership role, and this course is helpful for improving leadership capabilities. The course emphasizes team leadership, customer relations and conflict resolution. These modules may be especially helpful for Food and Beverage Director to improve staff performance and guest experience. By completing this course, the Food and Beverage Director can gain tools to lead the team and manage conflicts with greater ease and efficiency and build relationships with guests and staff. The practical nature of the exercises in this course can help a Food and Beverage Director integrate the teachings into their daily work.

See salaries and explore the career path for Food and Beverage Director

Restaurant Manager

The role of a Restaurant Manager demands strong leadership skills, and this course may be useful for individuals in this role. The course focuses on building authority, understanding customers, and leading teams, all of which are vital for a Restaurant Manager. A Restaurant Manager who takes this course may find the lessons on managing conflict and complaints especially valuable for interacting with both staff and customers. The course's practical exercises are valuable to apply skills and improve management.

See salaries and explore the career path for Restaurant Manager

Human Resources Manager

A Human Resources Manager in a hotel relies on leadership skills, and this course may be helpful in developing those skills. The course provides insights into hiring, team leadership, and building relationships. This course's module dedicated to hiring and team dynamics may help a Human Resources Manager improve their staff recruitment and training processes. Additionally, the conflict resolution section may help an HR manager deal with workplace issues. By taking this course, the Human Resources Manager may improve their knowledge of conflict resolution and team leadership.

See salaries and explore the career path for Human Resources Manager

Hospitality Consultant

A Hospitality Consultant needs in-depth knowledge of hotel management and leadership skills, and this course may be helpful. The course covers leadership, customer relations, team management, and conflict resolution. The tools in this course may enable a Hospitality Consultant to provide more constructive advice and strategies to their clients. While the Hospitality Consultant may not work directly at a hotel, they must understand the day-to-day problems and challenges encountered by hotel staff. The emphasis on practical exercises helps apply the skills learned in the course.

See salaries and explore the career path for Hospitality Consultant

Training Manager

A Training Manager in the hospitality sector needs strong leadership skills to develop and implement effective training programs, and this course is helpful to hone these skills. The course content on building authority, understanding customer needs, and leading teams is relevant to a Training Manager. This course may help a Training Manager better design training sessions that improve employee performance and customer interaction, and ultimately improve employee retention. By completing this course, a Training Manager may gain the tools necessary to better train their staff and create a more satisfying work environment.

See salaries and explore the career path for Training Manager

Sales Manager

A Sales Manager can benefit from this course to improve their leadership and interpersonal skills. The course's focus on understanding customer needs, building relationships, and handling complaints and conflicts is valuable to a Sales Manager who seeks to improve customer satisfaction. This course's module on persuasive appearance and influence may help a Sales Manager be more effective at their job. By completing this course, a Sales Manager may gain the skills necessary to lead their sales team and improve business relationships.

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Event Manager

An Event Manager in the hospitality industry requires leadership skills to effectively coordinate events and manage teams. This course helps an Event Manager build authority and improve team management practices. This course's modules on team leadership and conflict resolution are directly relevant to an Event Manager who often needs to motivate and manage staff as well as handle high-pressure situations. By taking this course, an Event Manager can learn strategies to ensure events run smoothly and address any issues that arise. The emphasis on practical exercises also helps an Event Manager integrate the teachings into their daily work.

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Housekeeping Manager

A Housekeeping Manager is responsible for managing a team and ensuring that hotel rooms and facilities are clean. This course may be useful as it focuses on leadership skills, team management, and conflict resolution. The course's emphasis on practical exercises may help the Housekeeping Manager integrate these skills into their daily routines. A Housekeeping Manager may find the content on building authority and trust within a team especially useful in motivating their staff and improving overall performance. While direct customer relations are not the focus, the course content may be helpful to a Housekeeping Manager.

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Concierge

A Concierge needs strong customer service and interpersonal skills to assist guests effectively, and this course may be useful. The modules on understanding customer needs and building relationships can help a Concierge provide better service and more personalized interactions. The course's section on handling complaints may help a Concierge resolve guest issues more effectively. While a Concierge may not lead staff, the ability to persuade and influence others may be helpful. The teachings of this course may be useful for creating a positive and helpful guest experience.

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Revenue Manager

A Revenue Manager in the hotel industry might find elements of this course helpful. The course provides tools for understanding customers and building relationships, which can help a Revenue Manager better understand guest behavior and preferences. The course's emphasis on leadership and team dynamics can be useful even though a Revenue Manager may not directly manage a large team. Because the course focuses on practical exercises, a Revenue Manager may be able to apply these skills for improving their work. Additionally, the content on handling conflict may be useful, as a Revenue Manager may be involved in conversations with different stakeholders.

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Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Leadership Skills For A Hotel Manager.

Setting the Table

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Explores the philosophy of enlightened hospitality. It emphasizes the importance of creating exceptional guest experiences and fostering a positive work environment. It provides valuable insights into building strong relationships with both customers and employees, which aligns directly with the course's objectives of building long-term relationships and leading a team confidently. This book is commonly used by hospitality professionals.

The 7 Habits of Highly Effective People

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Provides a framework for personal and interpersonal effectiveness. It emphasizes principles such as proactivity, beginning with the end in mind, and seeking first to understand, then to be understood. These principles are highly relevant to leadership and building strong relationships, which are key objectives of the course. This book is commonly used as a reference for leadership development.

The 7 Habits of Highly Effective People: 30th...

Hardcover

Leadership Skills For A Hotel Manager

What's inside

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Syllabus

Good to know

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Activities

Career center

Reading list

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