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Microsoft

This cover will cover the capabilities of Power BI, a business intelligence tool that transforms raw data into data visualizations and interactive dashboards. The course will guide you through connecting various data sources, shaping your data for analysis, and designing compelling visualizations to uncover hidden trends and patterns all within the Power BI platform. You'll also learn about the security features of Power BI, ensuring your data remains protected and accessible only to authorized users.

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This cover will cover the capabilities of Power BI, a business intelligence tool that transforms raw data into data visualizations and interactive dashboards. The course will guide you through connecting various data sources, shaping your data for analysis, and designing compelling visualizations to uncover hidden trends and patterns all within the Power BI platform. You'll also learn about the security features of Power BI, ensuring your data remains protected and accessible only to authorized users.

Moving forward, you'll discover the ease of creating chatbots with Power Virtual Agents. This no-code platform will allow you to build intelligent bots that can talk to your customers and employees and enhance their overall user experience. You'll learn how to define conversation topics, design interactive dialogues, and publish your chatbot across various platforms like Microsoft Teams, Facebook, and etc. The course concludes by demonstrating how to analyze your chatbot's performance, allowing you to continuously refine and improve its effectiveness.

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What's inside

Syllabus

Power BI
Power BI helps business users and developers alike to easily analyze, visualize, and collaborate on data. This module will teach you how to do all of that without effecting your underlying dataset.
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Explores Power BI, a tool that analyzes data and builds interactive dashboards for enhanced data visualization
Develops skills in creating intelligent bots using Power Virtual Agents, which can enhance user experience
Emphasizes security features to safeguard data and ensures authorized access

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Reviews summary

Power bi & virtual agents essentials

According to students, this course is a strong introduction to Power BI and Power Virtual Agents. Learners frequently praise the clear explanations and practical, hands-on activities, which enable immediate application of skills. The instructor's delivery is widely commended for its clarity and engagement. While it offers a solid foundational understanding for beginners, some suggest more advanced topics could be explored further for experienced users. The course is considered highly relevant for professionals seeking to enhance data analysis and automation, making complex tools accessible through effective demonstrations.
Highly relevant for career development in data analysis and automation.
"I highly recommend this for anyone looking to get started in BI and automation."
"This is a very practical course covering two powerful Microsoft tools relevant to my work."
"I found it a very valuable learning experience for professionals."
Focuses on real-world scenarios for immediate professional use.
"I particularly enjoyed the practical examples and how the course demonstrated real-world applications."
"I definitely feel more confident in using these tools at work now."
"I learned a lot and can apply it immediately to my work."
The course is praised for its clear explanations and effective demonstrations.
"The instructor explained Power BI concepts so clearly, making complex data modeling feel easy."
"The hands-on labs were incredibly helpful, and I loved building my first chatbot with Power Virtual Agents."
"The explanations were concise, and the demos were spot on. I particularly liked the module on publishing chatbots across different platforms."
Some learners feel the Power Virtual Agents section could offer more depth.
"I found the Power Virtual Agents part a bit rushed."
"I think more detailed examples for complex chatbot logic would have been beneficial."
"For PVA, I would have liked a bit more on integration with other systems."
Provides a strong starting point but less advanced content for experts.
"This is a solid introduction to both Power BI and PVA."
"Sometimes I felt it moved a bit too fast on certain advanced topics... I wish there were more advanced challenges."
"It's a good starting point, but don't expect to become an expert."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Power BI & Power Virtual Agents with these activities:
Organize Course Materials and Notes
Stay organized throughout the course by effectively managing your notes, assignments, and other learning resources.
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  • Create a dedicated folder or notebook for the course.
  • Regularly review and summarize key concepts from lectures and readings.
Study Power BI basics
Ensure you have a solid foundation in Power BI's core concepts and functionalities before starting the course.
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  • Review Microsoft's official documentation on Power BI
  • Complete Microsoft's Power BI Quickstart tutorial
  • Explore Power BI's user interface and features
Review Data Visualization Basics
Reacquaint yourself with the fundamentals of data visualization to strengthen your foundation for Power BI.
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  • Review key concepts of data visualization, such as charts, graphs, and dashboards.
  • Explore different types of data visualization tools and their applications.
Seven other activities
Expand to see all activities and additional details
Show all ten activities
Join a Power BI study group
Engage with fellow learners to discuss concepts, share experiences, and work on projects together.
Browse courses on Power BI
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  • Find a study group or create your own
  • Set regular meeting times to discuss course material
  • Collaborate on projects and assignments
Follow Power BI Interactive Tutorials
Supplement your classroom learning with interactive tutorials to enhance your practical skills in Power BI.
Show steps
  • Access Microsoft's official Power BI tutorials or explore other online resources.
  • Follow step-by-step instructions to create visualizations, reports, and dashboards.
Follow Power BI tutorials
Supplement your learning by following step-by-step tutorials that guide you through specific Power BI tasks.
Browse courses on Power BI
Show steps
  • Search for Power BI tutorials on Microsoft's website
  • Explore tutorials on YouTube and other online platforms
  • Follow along with tutorials to create your own visualizations and dashboards
Data Manipulation Exercises
Reinforce your understanding of data manipulation techniques by completing practical exercises in Power BI.
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  • Import data from various sources and explore its structure.
  • Perform data cleaning, transformation, and aggregation.
  • Create calculated columns and measures to enhance data analysis.
Chatbot Development Exercises
Enhance your understanding of chatbot development by building conversational AI models using Power Virtual Agents.
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  • Design conversation flows and define intents.
  • Train and test your chatbot with sample user queries.
  • Publish your chatbot on multiple platforms for accessibility.
Create practice visualizations and dashboards
Solidify your skills by creating your own visualizations and dashboards based on real-world data.
Browse courses on Power BI
Show steps
  • Find a dataset that interests you
  • Import the dataset into Power BI
  • Create a variety of visualizations to explore the data
  • Build an interactive dashboard to present your findings
Chatbot for Customer Support
Create a chatbot that provides automated support to customers, enhancing their experience and freeing up human agents.
Show steps
  • Gather requirements and define customer support scenarios.
  • Design and develop a chatbot that addresses common customer queries.
  • Deploy and monitor your chatbot to ensure effectiveness.

Career center

Learners who complete Power BI & Power Virtual Agents will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Power BI & Power Virtual Agents.
Seminal work on the grammar of graphics, a formal language for describing data visualizations. It covers a wide range of topics, from the basics of the grammar of graphics to the use of the grammar of graphics to create a variety of charts and graphs.
This classic book by Edward Tufte must-read for anyone interested in data visualization. It covers a wide range of topics, from the principles of visual perception to the design of effective charts and graphs.
Is widely considered the essential reference for understanding DAX, the formula language of Power BI. It provides a comprehensive deep dive into DAX concepts, evaluation contexts, and optimization techniques. While challenging, it's invaluable for anyone seeking to truly master Power BI's analytical capabilities and is often recommended for intermediate to advanced users and professionals.
Focusing on recent controversies and challenges, this book provides a critical look at Facebook's struggles with misinformation, privacy, and its impact on democracy. It's highly relevant to contemporary discussions surrounding the platform and offers in-depth reporting based on extensive interviews. is crucial for understanding the current landscape and the ethical considerations surrounding Facebook.
The third edition of the essential guide to data wrangling with pandas, NumPy, and Jupyter in Python. Updated for newer versions of the libraries, this book remains a core resource for anyone performing data analysis in Python. It widely used textbook and reference for its clear explanations and practical examples.
Focuses specifically on Power Query (M), the data transformation engine in Power BI. It's an excellent resource for users who need to connect to, clean, and shape data efficiently before analysis. It covers the M language in detail with practical examples, making it highly relevant for data preparation tasks.
Offers a comprehensive history of Facebook, tracing its evolution from a Harvard dorm project to a global powerhouse. It provides essential background knowledge for understanding the company's culture, decisions, and growth. Based on extensive access, it helps solidify a foundational understanding of Facebook's journey. This valuable resource for anyone seeking a deep dive into the company's origins and development.
Considered a foundational text in natural language processing, this book provides a deep dive into the subject, essential for understanding the linguistic underpinnings of chatbots. It's widely used in undergraduate and graduate NLP and computational linguistics courses, offering both theory and application. is invaluable for building a solid background in the field.
Serves as a practical cookbook for solving common business problems using DAX. It provides a collection of reusable DAX patterns, making it an excellent companion to 'The Definitive Guide to DAX' for applying DAX in real-world scenarios.
A comprehensive guide to mastering the Power Query M language, this book is for users who need to perform complex data transformations. It delves into the intricacies of M code and provides practical examples for real-world problems.
This practical guide explores Large Language Models (LLMs), which are integral to the latest generation of chatbots. It provides hands-on examples and explanations of how LLMs work for language understanding and generation. is highly relevant for those interested in contemporary chatbot development.
The second edition of this book provides updated coverage on expert data modeling techniques in Power BI. It's a key resource for users looking to build optimized data models for complex reporting and business needs.
Provides best practices and techniques for creating and improving conversational AI, including incorporating generative AI. It covers planning for continuous improvement and evaluating user experience, making it a valuable resource for building reliable and effective enterprise-level chatbots. This practical guide for developers and designers.
Written by the same authors as 'The Definitive Guide to DAX', this book provides a strong foundation in data modeling and analysis using Power BI and Power Pivot. It's a great bridge for those transitioning from Excel and offers clear explanations of key concepts with practical examples.
Explores the shift to digital customer service and how to create seamless experiences on customers' screens. It discusses the evolution of customer expectations and the psychology driving digital interactions. This highly relevant book for understanding contemporary customer service in a digital landscape.
Focuses on the user experience (UX) design of conversational interfaces, including chatbots and voice assistants. It emphasizes understanding user needs and designing intuitive and effective conversational flows. This is essential reading for anyone involved in the design aspect of chatbots.
Focuses on the practical application of Power Query for data collection, combination, and transformation in both Excel and Power BI. It's a valuable resource for anyone who spends significant time preparing data for analysis.
Focuses on the essential skill of data modeling within Power BI, covering concepts relevant to Power BI, Analysis Services tabular, and SQL databases. It's a valuable resource for understanding how to structure data for effective analysis.
Provides a comprehensive overview of data visualization, covering the basics of visual perception, data types, and chart types. It great resource for beginners who want to learn the fundamentals of data visualization.
Takes a strategic view of customer service, emphasizing its critical role in organizational success. It covers both the big-picture strategy and tactical aspects of creating an effective service approach that drives loyalty and profitability. It's a valuable resource for managers and leaders.
Provides a foundational understanding of the fundamental principles of data science and the data-analytic thinking necessary for extracting value from data in a business context. It is highly relevant for undergraduate business analytics programs and working professionals. It serves as a useful reference for understanding the business applications of data analysis and is commonly used as a textbook.
Another strong resource for learning Power Query, this book by a well-known Power BI expert covers data transformation techniques in detail. It's suitable for users who want a thorough understanding of Power Query's capabilities.
Outlines principles for businesses to consider to meet the evolving expectations of future customers. It touches on technology, personalization, and creating seamless experiences. It's a good read for professionals looking to stay ahead of trends in customer service.
Written by an early investor and mentor to Mark Zuckerberg, this book offers a critical perspective on Facebook's impact on society and its role in spreading harmful content. It provides valuable insights into the company's internal culture and decision-making from someone who was closely involved. is particularly useful for understanding the societal implications and ethical debates surrounding Facebook.
Delves into applying deep learning techniques to NLP problems. Given the prevalence of deep learning in modern chatbots and LLMs, this book is crucial for understanding the underlying technology driving more advanced conversational AI. It covers concepts like neural networks and their application in NLP tasks.
This guidebook offers a comprehensive overview of the Business Intelligence lifecycle, from data integration to analytics. It provides clear explanations of architectural design and processes, making it valuable for gaining a broad understanding of the field. It useful reference for navigating the complexities of BI projects and includes practical solutions.
This academic and in-depth work analyzes the economic system driven by the collection and use of personal data, with Facebook as a prime example. It provides a theoretical framework for understanding Facebook's business model and its societal consequences. challenging but essential read for graduate students and professionals interested in the deeper implications of Facebook's operations.
Aimed at intermediate to advanced users, this book delves into expert techniques for creating impactful Power BI solutions. It covers various aspects of Power BI, including data modeling, visualization, and deployment, making it a valuable resource for professionals seeking to enhance their skills.
Examines the principles behind the Ritz-Carlton's legendary customer service. It focuses on leadership strategies for fostering a service culture that consistently exceeds expectations. It's a valuable resource for leaders and managers in any service-oriented industry.
Explores the critical role of empathy in customer experience. It provides a framework for embedding empathy into customer experience management and design processes. It's a valuable resource for deepening the understanding of the human element in customer service.
Provides a comprehensive guide to generative AI, covering both fundamental principles and practical applications in an enterprise context. Understanding generative AI is essential for working with the latest chatbot technologies. It's a relevant resource for those looking to apply generative AI in real-world scenarios.
Focuses on the crucial skill of communicating insights from data effectively through compelling visualizations. is highly relevant for all levels, emphasizing the importance of clear and impactful data presentation. It is valuable additional reading that complements technical data analysis skills.
Offers a practical introduction to NLP using the Natural Language Toolkit (NLTK) in Python. It's a helpful resource for those who want to get hands-on with NLP concepts and build basic language processing applications, which are fundamental to chatbot development. This book is particularly useful for beginners and those with a programming background.
This handbook offers practical, step-by-step guidance for building a customer-focused culture within an organization. It provides actionable strategies and real-world examples to help engage employees and foster a commitment to exceptional service. This useful reference tool for managers and those responsible for training.
Focuses on the importance of truly understanding the customer to create meaningful experiences. It provides practical methods for listening to customers, characterizing them, and embedding customer empathy throughout the organization. It includes exercises and plans for application.
Advocates for a customer-centric approach to business, emphasizing the importance of understanding and designing experiences from the customer's perspective. It provides practical guidance and real-world examples for fostering loyalty and improving performance by putting customers at the center.
Drawing on extensive research, this book examines the profound impact of social media, including Facebook, on various aspects of society. It provides a data-driven analysis of the benefits and risks of social media and offers insights into how we can navigate this new landscape. is valuable for understanding the broader societal impact of Facebook.
Investigates how social media platforms, including Facebook, have been used to spread extremist ideologies and misinformation, contributing to political polarization. It provides a deep dive into the challenges Facebook faces in moderating content and mitigating the spread of harmful narratives. This book is highly relevant to understanding the societal impact and controversies surrounding Facebook.
Bridges the gap between statistical theory and its practical application in data science using R and Python. It focuses on the statistical concepts most relevant to data scientists and provides code examples. It's a useful reference and learning resource for those applying statistics in their work.
Presents a framework for creating exceptional customer experiences that foster loyalty and profitability. It uses storytelling and real-life examples to illustrate how to reduce friction, empower employees, and stay ahead of changing customer expectations. It's a practical guide with engaging insights.
Focuses on the practical aspects of building NLP systems for real-world applications, including chatbots. It covers the NLP pipeline and various use cases, providing valuable insights for developing functional conversational AI. It's a good resource for those interested in the implementation details.
Provides an in-depth look at Disney's renowned approach to customer service. It outlines their philosophy and system for consistently exceeding customer expectations. It is particularly useful for understanding how a strong service culture is built and maintained, and can be inspiring for those in the hospitality and service industries.
Provides a comprehensive guide to CRM, covering its concepts, applications, and the technologies involved. It helps businesses understand how to build and maintain strong customer relationships through strategic, operational, and analytical CRM. It's a useful textbook or reference for those studying or implementing CRM systems.
Comprehensive guide to the entire Business Intelligence project lifecycle, from planning to deployment. It provides a structured approach to implementing BI solutions and emphasizes understanding business needs and ensuring data quality. It valuable resource for project managers and those involved in BI implementation.
This guide provides a quick introduction to Power BI for beginners, covering essential topics like data modeling, visualization, and storytelling with data. It's a good resource for getting up to speed quickly with the core functionalities of Power BI.
This concise book provides a fast-paced introduction to language models, including the fundamentals of transformer architectures and LLMs. It's a good resource for quickly grasping the core concepts behind the language models that power modern chatbots. It is suitable for those with some ML background.

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