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In this course, Outlook (on the Web) | Mail, business professionals are introduced to the Microsoft 365 Outlook Online (OWA) email solution.

In this course, Outlook (on the Web) | Mail, business professionals are introduced to the Microsoft 365 Outlook Online (OWA) email solution. Learn how to send and organize email, and more.

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What's inside

Syllabus

Working with Outlook Online

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Introduces Outlook Online (OWA) email solution, teaching fundamental skills for business professionals
Covers sending and organizing email, essential functions for effective communication

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Outlook On The Web | Mail with these activities:
Review basic email etiquette
Strengthen your email communication skills by reviewing basic etiquette guidelines.
Show steps
  • Read articles or watch videos on email etiquette.
  • Reflect on your own email communication practices and identify areas for improvement.
Create a cheat sheet of keyboard shortcuts for Outlook
Enhance your efficiency by creating a reference guide of essential Outlook keyboard shortcuts.
Show steps
  • Research and compile a list of keyboard shortcuts for Outlook.
  • Organize the shortcuts into a cheat sheet.
  • Print or save the cheat sheet for easy reference.
Practice sending and receiving emails
Enhance your understanding of email functionality by practicing sending and receiving emails.
Show steps
  • Send a test email to yourself.
  • Reply to your own email.
  • Practice sending emails with attachments.
Four other activities
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Show all seven activities
Organize your inbox using folders
Improve your email management skills by practicing inbox organization.
Show steps
  • Create new folders for different categories of emails.
  • Move emails to appropriate folders.
Join a study group to discuss email management strategies
Enhance your email management skills by collaborating and sharing ideas with peers.
Show steps
  • Find a study group or create your own.
  • Discuss different email management strategies and techniques.
  • Share tips and tricks with each other.
Develop a customized email template for your business correspondence
Enhance your email communication professionalism by creating a tailored template for business emails.
Show steps
  • Identify the elements that should be included in your template, such as header, footer, and standard text.
  • Design and format the template using HTML or CSS.
  • Test the template to ensure it renders correctly on different email clients.
Watch tutorials on advanced Outlook features
Expand your knowledge by exploring advanced Outlook features through guided tutorials.
Show steps
  • Search for tutorials on specific features you want to learn about.
  • Watch tutorials and take notes on key concepts.
  • Practice using the new features in your own emails.

Career center

Learners who complete Outlook On The Web | Mail will develop knowledge and skills that may be useful to these careers:
Email Marketing Specialist
Email Marketing Specialists plan and execute email marketing campaigns. They use Outlook on the Web Mail to send and track email newsletters, manage their email lists, and analyze the performance of their campaigns. This course will provide you with the skills you need to succeed in this role, such as how to send and receive email, manage your contacts, and use other Outlook features.
Administrative Assistant
Administrative Assistants provide a variety of administrative and clerical support to executives, managers, and other professionals. They use Outlook on the Web Mail to manage email, calendars, and other tasks. This course will provide you with the skills you need to succeed in this role, such as how to send and organize email, manage your calendar, and use other Outlook features.
Executive Assistant
Executive Assistants provide administrative and managerial support to executives and other senior leaders. They use Outlook on the Web Mail to manage their email, calendars, and other tasks. This course will provide you with the skills you need to succeed in this role, such as how to send and organize email, manage your calendar, and use other Outlook features.
Operations Manager
Operations Managers oversee the day-to-day operations of an organization. They use Outlook on the Web Mail to communicate with team members and clients, and to track the progress of projects. This course may be useful for building a foundation for success in this role by enhancing your email communication and organizational skills.
Information Technology Manager
Information Technology Managers oversee the planning, implementation, and maintenance of an organization's IT systems. They use Outlook on the Web Mail to communicate with team members and clients, and to manage IT projects. This course may be useful for developing the skills you need to succeed in this role, such as how to send and receive email, manage your calendar, and use other Outlook features.
Entrepreneur
Entrepreneurs start and run their own businesses. They use Outlook on the Web Mail to communicate with customers, partners, and investors. This course can help you build a foundation for success in this role by enhancing your email communication and organizational skills.
Human Resources Manager
Human Resources Managers oversee all aspects of human resources for an organization. They use Outlook on the Web Mail to communicate with employees, manage employee records, and track HR metrics. This course may be useful for building a foundation for success in this role by enhancing your email communication and organizational skills.
Digital Marketing Manager
Digital Marketing Managers plan and execute digital marketing campaigns. They use Outlook on the Web Mail to communicate with team members and clients, and to track the performance of their campaigns. This course may be useful for developing the skills you need to succeed in this role, such as how to send and receive email, manage your calendar, and use other Outlook features.
Customer Service Representative
Customer Service Representatives provide support to customers via email, phone, and chat. They use Outlook on the Web Mail to manage their email communications and track customer interactions. This course may be useful for developing the skills you need to succeed in this role, such as how to send and receive email, manage your calendar, and use other Outlook features.
Community Manager
A Community Manager is responsible for building and managing online communities. They use Outlook on the Web Mail to communicate with community members and stakeholders. This course can help you build a foundation for success in this role by enhancing your email communication and engagement skills. The course will provide you with the skills you need to manage your email inbox, send and receive messages, and organize your contacts.
Freelance Writer
Freelance Writers write articles, blog posts, website content, and other types of written content. They use Outlook on the Web Mail to communicate with clients and manage their projects. This course may be useful for developing the skills you need to succeed in this role, such as how to send and receive email, manage your calendar, and use other Outlook features.
Account Manager
An Account Manager is responsible for managing relationships with existing clients as well as seeking out new clients. As an Account Manager, you would use Outlook on the Web Mail to stay organized and communicate with clients and potential clients. This course may be useful for building a foundation for success in this role by enhancing your email communication and organization skills.
Marketing Manager
Marketing Managers plan and execute marketing campaigns. They use Outlook on the Web Mail to communicate with team members and clients, and to track the performance of their campaigns. This course may be useful for developing the skills you need to succeed in this role, such as how to send and receive email, manage your calendar, and use other Outlook features.
Project Manager
Project Managers plan and execute projects. They use Outlook on the Web Mail to communicate with team members and stakeholders, and to track the progress of projects. This course may be useful for developing the skills you need to succeed in this role, such as how to send and receive email, manage your calendar, and use other Outlook features.
Data Analyst
Data Analysts collect, clean, and analyze data to identify trends and patterns. They use Outlook on the Web Mail to communicate with stakeholders and share their findings. This course may be useful for building a foundation for success in this role by enhancing your email communication and data analysis skills. The course will help you learn how to use Outlook on the Web Mail to send and receive email, manage your calendar, and use other Outlook features.

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Outlook On The Web | Mail.
Provides a comprehensive reference for Outlook's features, including email, contacts, calendar, and tasks. It valuable resource for experienced users who want to learn more about Outlook's advanced features.
Provides advanced coverage of Outlook's features, including email, contacts, calendar, and tasks. It good choice for users who want to learn more about Outlook's advanced features.
Provides a comprehensive guide to Outlook 2019, covering all the essential features and functions of the email client. It is particularly useful for those who are new to Outlook or who want to refresh their knowledge.
Great introduction to Outlook for beginners. It covers all the basics, including how to send and receive email, manage your calendar, and use contacts.
Is designed for business professionals who want to use Outlook 2010 to its full potential. It covers advanced features such as managing multiple email accounts, using rules and filters, and collaborating with others.
Provides a comprehensive guide to Outlook 2016, covering all the essential features and functions of the email client. It is particularly useful for those who are new to Outlook or who want to refresh their knowledge.
Great resource for beginners who want to learn the basics of Outlook 365. It covers all the essential features of the email client, including how to send and receive emails, manage contacts, and schedule appointments.
Great resource for beginners who want to learn the basics of Outlook 2013. It covers all the essential features of the email client, including how to send and receive emails, manage contacts, and schedule appointments.
Great resource for beginners who want to learn the basics of Outlook 2010. It covers all the essential features of the email client, including how to send and receive emails, manage contacts, and schedule appointments.

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