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Crear datos de soporte al Cliente con Google Sheets

Michelle Flores

Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles , ofreciendo a la empresa una visión general de anteriores requisitos de soporte. Usted podrá determinar cuáles departamentos de la empresa están excediendo normas y cuáles departamentos están rindiendo por debajo del estándar. Este proyecto incluirá una introducción a Google Sheets , cómo enlazar varias fichas, una introducción a la creación de fórmulas de apalancamiento , y como utilizar Google Sheets para determinar si el soporte ofrecido se encuentra dentro de los niveles necesarios de servicio. Este proyecto es designado para personas sin conocimientos de Google Sheets, o para personas con experiencias limitadas de Google Sheets. Nota: Este curso es de mayor utilidad para estudiantes que residen en la región de América del Norte. Actualmente, estamos trabajando para proporcionar la misma experiencia en otras regiones.

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Designed for beginners with limited or no experience with Google Sheets

Provides an introduction to Google Sheets, including how to link multiple sheets

Helps students determine which company departments are meeting or exceeding support standards

Useful for students in North America

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Reviews summary

Valuable google sheets skills

This practical, hands-on course is for users with little to no Google Sheets experience. Students will gain valuable, real-world skills by creating a Google Sheet to help a company transform raw customer support data into useful insights. The course introduces Google Sheets, linking sheets, leveraging formulas, and measuring service levels.

Great for beginners.

"Este proyecto es designado para personas sin conocimientos de Google Sheets, o para personas con experiencias limitadas de Google Sheets."

Practical, applicable skills.

"Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles ..."

Identify areas for improvement.

"... ofreciendo a la empresa una visión general de anteriores requisitos de soporte."

"Usted podrá determinar cuáles departamentos de la empresa están excediendo normas y cuáles departamentos están rindiendo por debajo del estándar."

Activities

Coming soon We're preparing activities for Crear datos de soporte al Cliente con Google Sheets. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Crear datos de soporte al Cliente con Google Sheets will develop knowledge and skills that may be useful to these careers:

Data Analyst

As a Data Analyst, it is essential to have proficiency with data and analytics tools. This course on Creating Customer Support Data with Google Sheets will equip you with foundational skills in data management, transformation, and analysis using Google Sheets. You will learn how to organize and clean raw data, create formulas, and generate insights from customer support interactions. This course will provide you with a solid foundation for a career in data analytics, where you can contribute to data-driven decision-making and improve customer support operations.

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Business Analyst

Business Analysts rely on data to understand and improve business processes. By taking this course on Creating Customer Support Data with Google Sheets, you will gain valuable skills in data analysis and visualization. You will learn how to transform raw customer support data into meaningful insights that can help businesses identify areas for improvement, optimize operations, and enhance customer satisfaction. This course will provide you with a competitive edge in the job market and support your career growth as a Business Analyst.

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Customer Success Manager

Customer Success Managers play a crucial role in ensuring customer satisfaction and retention. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve customer experiences and drive business outcomes. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as a Customer Success Manager.

See salaries and explore the career path for Customer Success Manager

Data Scientist

Data Scientists leverage data to solve complex business problems. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data management and analysis. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Data Scientist.

See salaries and explore the career path for Data Scientist

Marketing Analyst

Marketing Analysts use data to understand customer behavior and optimize marketing campaigns. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve marketing strategies and drive business growth. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and succeed as a Marketing Analyst.

See salaries and explore the career path for Marketing Analyst

Product Manager

Product Managers are responsible for developing and managing products that meet customer needs. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve product development and customer satisfaction. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as a Product Manager.

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Operations Manager

Operations Managers are responsible for planning, coordinating, and supervising business operations. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve operational efficiency and customer satisfaction. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as an Operations Manager.

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Financial Analyst

Financial Analysts use data to make informed investment decisions. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven investment decisions and drive business value as a Financial Analyst.

See salaries and explore the career path for Financial Analyst

Management Consultant

Management Consultants provide advice to businesses on how to improve their operations. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help businesses identify areas for improvement and optimize operations. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as a Management Consultant.

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Data Engineer

Data Engineers are responsible for designing, building, and maintaining data pipelines. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data management and analysis. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Data Engineer.

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Software Engineer

Software Engineers design, develop, and maintain software applications. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data management and analysis. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Software Engineer.

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Business Intelligence Analyst

Business Intelligence Analysts use data to make informed business decisions. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Business Intelligence Analyst.

See salaries and explore the career path for Business Intelligence Analyst

Data Visualization Specialist

Data Visualization Specialists create visual representations of data to communicate insights effectively. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Data Visualization Specialist.

See salaries and explore the career path for Data Visualization Specialist

Statistician

Statisticians use data to make informed decisions. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Statistician.

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Market Researcher

Market Researchers use data to understand customer needs and behavior. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Market Researcher.

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Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Crear datos de soporte al Cliente con Google Sheets.

No Nonsense: Time Management

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Provides a comprehensive overview of customer service principles and best practices. It covers topics such as communication skills, conflict resolution, and customer relationship management.

No Nonsense: Time Management: 50 Tips to Hack Your...

Kindle Edition

(Pусский) Найти баланс: 50 советов о том, как управлять...

Kindle Edition

Managing Knock Your Socks Off Service

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Presents a customer-centric approach to customer service. It emphasizes the importance of creating a positive and memorable customer experience.

Crear datos de soporte al Cliente con Google Sheets

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Reviews summary

Valuable google sheets skills

Activities

Career center

Reading list

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