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Michelle Flores
Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles , ofreciendo a la empresa una visión general de anteriores requisitos de soporte.
Usted podrá determinar cuáles departamentos de la empresa están excediendo normas y cuáles departamentos están rindiendo por debajo del estándar. Este proyecto incluirá una introducción a Google Sheets , cómo enlazar varias fichas, una introducción a la creación de fórmulas de apalancamiento , y como utilizar Google Sheets para determinar si el soporte ofrecido se encuentra dentro de los niveles...
Read more
Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles , ofreciendo a la empresa una visión general de anteriores requisitos de soporte.
Usted podrá determinar cuáles departamentos de la empresa están excediendo normas y cuáles departamentos están rindiendo por debajo del estándar. Este proyecto incluirá una introducción a Google Sheets , cómo enlazar varias fichas, una introducción a la creación de fórmulas de apalancamiento , y como utilizar Google Sheets para determinar si el soporte ofrecido se encuentra dentro de los niveles...
Read more
Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles , ofreciendo a la empresa una visión general de anteriores requisitos de soporte.
Usted podrá determinar cuáles departamentos de la empresa están excediendo normas y cuáles departamentos están rindiendo por debajo del estándar. Este proyecto incluirá una introducción a Google Sheets , cómo enlazar varias fichas, una introducción a la creación de fórmulas de apalancamiento , y como utilizar Google Sheets para determinar si el soporte ofrecido se encuentra dentro de los niveles necesarios de servicio.
Este proyecto es designado para personas sin conocimientos de Google Sheets, o para personas con experiencias limitadas de Google Sheets.
Nota: Este curso es de mayor utilidad para estudiantes que residen en la región de América del Norte. Actualmente, estamos trabajando para proporcionar la misma experiencia en otras regiones.
Register for this course and see more details by visiting:
OpenCourser.com/course/hmjnzp/crear
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Designed for beginners with limited or no experience with Google Sheets
Provides an introduction to Google Sheets, including how to link multiple sheets
Helps students determine which company departments are meeting or exceeding support standards
Useful for students in North America
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Reviews summary
Valuable google sheets skills
This practical, hands-on course is for users with little to no Google Sheets experience. Students will gain valuable, real-world skills by creating a Google Sheet to help a company transform raw customer support data into useful insights. The course introduces Google Sheets, linking sheets, leveraging formulas, and measuring service levels.
Great for beginners.
"Este proyecto es designado para personas sin conocimientos de Google Sheets, o para personas con experiencias limitadas de Google Sheets."
Practical, applicable skills.
"Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles ..."
Identify areas for improvement.
"... ofreciendo a la empresa una visión general de anteriores requisitos de soporte."
"Usted podrá determinar cuáles departamentos de la empresa están excediendo normas y cuáles departamentos están rindiendo por debajo del estándar."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Crear datos de soporte al Cliente con Google Sheets with these
activities:
Review Google Sheets
Show steps
Ensure you are familiar with basic Google Sheets functionality before diving into the course.
Browse courses on
Google Sheets
Show steps
-
Create a new Google Sheet and add some sample data
-
Practice using formulas to perform basic calculations on your data
Organize and review your notes, assignments, and resources
Show steps
Stay organized and reinforce your learning by regularly reviewing and compiling your course materials.
Show steps
-
Gather your notes, assignments, and resources
-
Organize your materials into a logical system
-
Review your materials regularly
Join a study group or online forum for Google Sheets users
Show steps
Connect with other learners and share knowledge by joining a study group or online forum dedicated to Google Sheets.
Show steps
-
Search for and identify a relevant study group or online forum
-
Join the group or forum
-
Participate in discussions and ask questions
-
Share your own knowledge and insights
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a support ticket tracker
Show steps
Reinforce your understanding of Google Sheets by building a practical application that you can use to track and manage support tickets.
Show steps
-
Set up a new Google Sheet to store your data
-
Create a form for users to submit support tickets
-
Link the form to your Google Sheet to automatically add new tickets
-
Create a dashboard to visualize key metrics related to your support tickets
Attend a workshop on advanced Google Sheets techniques
Show steps
Deepen your knowledge of Google Sheets by attending a workshop led by an expert who can share tips and tricks.
Show steps
-
Research and identify a relevant workshop
-
Register for and attend the workshop
-
Take notes and ask questions during the workshop
-
Practice the techniques you learned after the workshop
Write a blog post about using Google Sheets for customer support
Show steps
Enhance your understanding of Google Sheets and share your knowledge with others by writing about how it can be used to improve customer support.
Show steps
-
Brainstorm a list of topics related to using Google Sheets for customer support
-
Conduct research to gather information and examples
-
Write a draft of your blog post
-
Revise and edit your blog post
-
Publish your blog post on a platform where your target audience is likely to see it
Contribute to a Google Sheets open-source project
Show steps
Expand your knowledge of Google Sheets and make a meaningful contribution to the community by contributing to an open-source project.
Show steps
-
Identify a relevant open-source project
-
Learn about the project and its goals
-
Find a way to contribute to the project
-
Submit a pull request with your contribution
-
Review and respond to feedback on your contribution
Review Google Sheets
Show steps
Ensure you are familiar with basic Google Sheets functionality before diving into the course.
Browse courses on
Google Sheets
Show steps
Show steps
Show steps
- Create a new Google Sheet and add some sample data
- Practice using formulas to perform basic calculations on your data
Organize and review your notes, assignments, and resources
Show steps
Stay organized and reinforce your learning by regularly reviewing and compiling your course materials.
Show steps
Show steps
Show steps
- Gather your notes, assignments, and resources
- Organize your materials into a logical system
- Review your materials regularly
Join a study group or online forum for Google Sheets users
Show steps
Connect with other learners and share knowledge by joining a study group or online forum dedicated to Google Sheets.
Show steps
Show steps
Show steps
- Search for and identify a relevant study group or online forum
- Join the group or forum
- Participate in discussions and ask questions
- Share your own knowledge and insights
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a support ticket tracker
Show steps
Reinforce your understanding of Google Sheets by building a practical application that you can use to track and manage support tickets.
Show steps
Show steps
Show steps
- Set up a new Google Sheet to store your data
- Create a form for users to submit support tickets
- Link the form to your Google Sheet to automatically add new tickets
- Create a dashboard to visualize key metrics related to your support tickets
Attend a workshop on advanced Google Sheets techniques
Show steps
Deepen your knowledge of Google Sheets by attending a workshop led by an expert who can share tips and tricks.
Show steps
Show steps
Show steps
- Research and identify a relevant workshop
- Register for and attend the workshop
- Take notes and ask questions during the workshop
- Practice the techniques you learned after the workshop
Write a blog post about using Google Sheets for customer support
Show steps
Enhance your understanding of Google Sheets and share your knowledge with others by writing about how it can be used to improve customer support.
Show steps
Show steps
Show steps
- Brainstorm a list of topics related to using Google Sheets for customer support
- Conduct research to gather information and examples
- Write a draft of your blog post
- Revise and edit your blog post
- Publish your blog post on a platform where your target audience is likely to see it
Contribute to a Google Sheets open-source project
Show steps
Expand your knowledge of Google Sheets and make a meaningful contribution to the community by contributing to an open-source project.
Show steps
Show steps
Show steps
- Identify a relevant open-source project
- Learn about the project and its goals
- Find a way to contribute to the project
- Submit a pull request with your contribution
- Review and respond to feedback on your contribution
Career center
Learners who complete Crear datos de soporte al Cliente con Google Sheets will develop knowledge and skills
that may be useful to these careers:
Data Analyst
Data Analyst
As a Data Analyst, it is essential to have proficiency with data and analytics tools. This course on Creating Customer Support Data with Google Sheets will equip you with foundational skills in data management, transformation, and analysis using Google Sheets. You will learn how to organize and clean raw data, create formulas, and generate insights from customer support interactions. This course will provide you with a solid foundation for a career in data analytics, where you can contribute to data-driven decision-making and improve customer support operations.
Business Analyst
Business Analyst
Business Analysts rely on data to understand and improve business processes. By taking this course on Creating Customer Support Data with Google Sheets, you will gain valuable skills in data analysis and visualization. You will learn how to transform raw customer support data into meaningful insights that can help businesses identify areas for improvement, optimize operations, and enhance customer satisfaction. This course will provide you with a competitive edge in the job market and support your career growth as a Business Analyst.
Customer Success Manager
Customer Success Manager
Customer Success Managers play a crucial role in ensuring customer satisfaction and retention. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve customer experiences and drive business outcomes. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as a Customer Success Manager.
Data Scientist
Data Scientist
Data Scientists leverage data to solve complex business problems. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data management and analysis. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Data Scientist.
Marketing Analyst
Marketing Analyst
Marketing Analysts use data to understand customer behavior and optimize marketing campaigns. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve marketing strategies and drive business growth. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and succeed as a Marketing Analyst.
Product Manager
Product Manager
Product Managers are responsible for developing and managing products that meet customer needs. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve product development and customer satisfaction. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as a Product Manager.
Operations Manager
Operations Manager
Operations Managers are responsible for planning, coordinating, and supervising business operations. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help improve operational efficiency and customer satisfaction. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as an Operations Manager.
Financial Analyst
Financial Analyst
Financial Analysts use data to make informed investment decisions. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven investment decisions and drive business value as a Financial Analyst.
Management Consultant
Management Consultant
Management Consultants provide advice to businesses on how to improve their operations. This course on Creating Customer Support Data with Google Sheets will provide you with valuable skills in data analysis and visualization. You will learn how to analyze customer support interactions, identify trends, and create reports that can help businesses identify areas for improvement and optimize operations. By taking this course, you will gain a competitive advantage in the job market and enhance your ability to succeed as a Management Consultant.
Data Engineer
Data Engineer
Data Engineers are responsible for designing, building, and maintaining data pipelines. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data management and analysis. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Data Engineer.
Software Engineer
Software Engineer
Software Engineers design, develop, and maintain software applications. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data management and analysis. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Software Engineer.
Business Intelligence Analyst
Business Intelligence Analyst
Business Intelligence Analysts use data to make informed business decisions. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Business Intelligence Analyst.
Data Visualization Specialist
Data Visualization Specialist
Data Visualization Specialists create visual representations of data to communicate insights effectively. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Data Visualization Specialist.
Statistician
Statistician
Statisticians use data to make informed decisions. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Statistician.
Market Researcher
Market Researcher
Market Researchers use data to understand customer needs and behavior. This course on Creating Customer Support Data with Google Sheets will provide you with a strong foundation in data analysis and visualization. You will learn how to clean, transform, and analyze data, as well as create visualizations that communicate insights effectively. By taking this course, you will gain valuable skills that will enhance your ability to contribute to data-driven decision-making and drive business value as a Market Researcher.
For more career information including salaries, visit:
OpenCourser.com/course/hmjnzp/crear
Reading list
We've selected ten books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Crear datos de soporte al Cliente con Google Sheets.
Provides a comprehensive overview of customer service principles and best practices. It covers topics such as communication skills, conflict resolution, and customer relationship management.
Presents a customer-centric approach to customer service. It emphasizes the importance of creating a positive and memorable customer experience.
Applies the principles of Covey's best-selling book, "The 7 Habits of Highly Effective People," to the field of customer service.
Save
Provides insights into the changing landscape of customer service. It covers topics such as the impact of social media, the rise of self-service, and the importance of building customer loyalty.
Provides guidance on how to provide customer service in the hospitality industry. It covers topics such as dealing with guests, managing reservations, and providing room service.
Save
Provides guidance on how to provide customer service in a retail setting. It covers topics such as dealing with customers, managing inventory, and processing sales.
Save
Provides guidance on how to measure and track customer service performance. It covers topics such as customer satisfaction surveys, call center metrics, and online customer feedback.
Provides guidance on how to provide customer service in a non-profit organization. It covers topics such as donor relations, volunteer management, and community outreach.
Provides guidance on how to provide customer service in a healthcare setting. It covers topics such as patient relations, medical billing, and HIPAA compliance.
Save
Provides insights into the importance of customer loyalty. It covers topics such as the cost of customer churn, the lifetime value of a customer, and the impact of customer loyalty on profitability.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/hmjnzp/crear
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Time
2 hours
Via
Coursera
Institution
Coursera Project Network
Instructor
Michelle Flores
Good to know
Designed for beginners with limited or no experience with Google Sheets
Provides an introduction to Google Sheets, including how to link multiple sheets
Helps students determine which company departments are meeting or exceeding support standards
Useful for students in North America
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