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Madecraft
This course will teach you strategies to help you become a more active and receptive participant when it comes to communications at work.
Read more
This course will teach you strategies to help you become a more active and receptive participant when it comes to communications at work.
Read more
This course will teach you strategies to help you become a more active and receptive participant when it comes to communications at work.
Has anyone ever said to you that they didn't feel like you were listening to them? This feeling is pretty common, but it's also one that's easily avoided by engaging in conversations on a deeper level. In this course, you’ll learn effective listening skills from Eric Zackrison, which will allow you to strengthen relationships, and allow for teams to work more effectively with increased trust. First, you’ll explore the basics around what listening truly is, the different types of listening that exist, and what obstacles to listening can be present at work. Next, you’ll discover various situations you might encounter in the workplace that can test your ability to listen effectively, and gives you strategies to navigate these scenarios with better listening in mind. Finally, you’ll learn some of the overarching tools you can leverage to listen more impactfully across all situations. When you’re finished with this course, you’ll be prepared to engage with your colleagues more effectively when in meetings, giving feedback, or navigating a conflict.
Register for this course and see more details by visiting:
OpenCourser.com/course/htxtl3/become
What's inside
Syllabus
Introduction
Listening for Beginners
Situational Listening
Tools for Better Listening
Read more
Syllabus
Introduction
Listening for Beginners
Situational Listening
Tools for Better Listening
Read more
Conclusion
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Taught by Eric Zackrison, an instructor recognized for their work in effective listening
Provides foundational knowledge and skills in listening for novice learners
Presents strategies to enhance listening skills in diverse workplace scenarios
Offers tools and techniques for impactful listening in various situations
Aims to improve communication, strengthen relationships, and foster trust within teams
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Save Become a Better Listener at Work to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Become a Better Listener at Work with these
activities:
How to Win Friends and Influence People
Show steps
Read Dale Carnegie's classic book on the importance of effective communication and interpersonal skills.
View
Melania
on Amazon
Show steps
-
Read the book and take notes on key concepts.
-
Identify specific techniques and strategies that you can apply in your daily interactions.
-
Practice these techniques in real-life situations.
Online Course: The Art of Listening
Show steps
Take an online course designed to enhance your listening abilities and communication skills.
Browse courses on
Listening Skills
Show steps
-
Enroll in the online course.
-
Watch video lectures and complete interactive exercises.
-
Participate in online discussions.
Active Listening Exercises
Show steps
Practice active listening techniques to improve your ability to engage in conversations effectively.
Browse courses on
Active Listening
Show steps
-
Identify and repeat key points.
-
Ask clarifying questions.
-
Paraphrase what you hear to ensure understanding.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Listening Skills Practice Group
Show steps
Join a study group where you can practice and receive feedback on your listening skills.
Browse courses on
Listening Skills
Show steps
-
Find a study group or create your own.
-
Meet regularly to practice listening exercises.
-
Provide and receive constructive feedback.
Listening Skills Assessment and Improvement Plan
Show steps
Conduct a self-assessment of your listening skills and create a plan to improve areas of weakness.
Browse courses on
Listening Skills
Show steps
-
Reflect on your listening behaviors and identify areas for improvement.
-
Develop a plan to address specific areas you want to enhance.
-
Monitor your progress and make adjustments as needed.
Communication Skills Presentation
Show steps
Create a presentation to share your insights and practical strategies for improving communication skills.
Browse courses on
Communication Skills
Show steps
-
Choose a specific topic related to communication skills.
-
Research and gather information on the topic.
-
Develop a presentation outline and visual aids.
-
Practice delivering your presentation.
Communication Skills Improvement Project
Show steps
Design and implement a project that challenges you to apply and improve your communication skills in a real-world setting.
Browse courses on
Communication Skills
Show steps
-
Identify a specific communication goal you want to achieve.
-
Develop a plan outlining the steps you will take to achieve your goal.
-
Implement your plan and track your progress.
-
Reflect on your experience and identify areas for further improvement.
How to Win Friends and Influence People
Show steps
Read Dale Carnegie's classic book on the importance of effective communication and interpersonal skills.
View
Melania
on Amazon
Show steps
Show steps
Show steps
- Read the book and take notes on key concepts.
- Identify specific techniques and strategies that you can apply in your daily interactions.
- Practice these techniques in real-life situations.
Online Course: The Art of Listening
Show steps
Take an online course designed to enhance your listening abilities and communication skills.
Browse courses on
Listening Skills
Show steps
Show steps
Show steps
- Enroll in the online course.
- Watch video lectures and complete interactive exercises.
- Participate in online discussions.
Active Listening Exercises
Show steps
Practice active listening techniques to improve your ability to engage in conversations effectively.
Browse courses on
Active Listening
Show steps
Show steps
Show steps
- Identify and repeat key points.
- Ask clarifying questions.
- Paraphrase what you hear to ensure understanding.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Listening Skills Practice Group
Show steps
Join a study group where you can practice and receive feedback on your listening skills.
Browse courses on
Listening Skills
Show steps
Show steps
Show steps
- Find a study group or create your own.
- Meet regularly to practice listening exercises.
- Provide and receive constructive feedback.
Listening Skills Assessment and Improvement Plan
Show steps
Conduct a self-assessment of your listening skills and create a plan to improve areas of weakness.
Browse courses on
Listening Skills
Show steps
Show steps
Show steps
- Reflect on your listening behaviors and identify areas for improvement.
- Develop a plan to address specific areas you want to enhance.
- Monitor your progress and make adjustments as needed.
Communication Skills Presentation
Show steps
Create a presentation to share your insights and practical strategies for improving communication skills.
Browse courses on
Communication Skills
Show steps
Show steps
Show steps
- Choose a specific topic related to communication skills.
- Research and gather information on the topic.
- Develop a presentation outline and visual aids.
- Practice delivering your presentation.
Communication Skills Improvement Project
Show steps
Design and implement a project that challenges you to apply and improve your communication skills in a real-world setting.
Browse courses on
Communication Skills
Show steps
Show steps
Show steps
- Identify a specific communication goal you want to achieve.
- Develop a plan outlining the steps you will take to achieve your goal.
- Implement your plan and track your progress.
- Reflect on your experience and identify areas for further improvement.
Career center
Learners who complete Become a Better Listener at Work will develop knowledge and skills
that may be useful to these careers:
Mediator
Mediator
Mediators listen to disputing parties' perspectives, concerns, and interests, and facilitate discussions to help resolve conflicts and reach agreements. This course could help a mediator enhance their listening skills, allowing them to better understand the needs of each party and facilitate more effective mediation sessions. The course covers active listening strategies and tools for better listening, which can be particularly valuable in navigating complex and sensitive conflicts.
Negotiator
Negotiator
Negotiators listen to opposing parties' interests, concerns, and objectives, and facilitate discussions to reach mutually acceptable agreements. This course could help a negotiator enhance their listening skills, allowing them to better understand the needs of each party and negotiate more favorable outcomes. The course covers active listening strategies and tools for better listening, which can be particularly valuable in complex negotiations.
Social Worker
Social Worker
Social workers listen to clients' personal stories, challenges, and needs, and provide support, guidance, and resources. This course could help a social worker enhance their listening skills, allowing them to better understand client needs and provide more effective support and services. The course covers active listening strategies, which can be particularly valuable in building rapport and trust with clients.
Project Manager
Project Manager
Project managers listen to stakeholders' needs, requirements, and concerns, and plan and execute projects to achieve desired outcomes. This course could help a project manager enhance their listening skills, allowing them to better understand stakeholder needs and manage projects more effectively. The course covers situational listening, which can be helpful in adapting to different stakeholder interactions.
Human Resources Manager
Human Resources Manager
Human resources managers listen to employees' concerns, feedback, and suggestions, and help resolve issues and improve workplace culture. This course could help a human resources manager enhance their listening skills, allowing them to better understand employee needs and create a more positive and productive work environment. The course covers active listening strategies, which can be particularly valuable in addressing employee concerns and mediating conflicts.
Customer Service Representative
Customer Service Representative
Customer service representatives listen to customers' questions, concerns, and feedback, and provide assistance or resolution. This course could help a customer service representative improve their listening skills, enabling them to better understand customer needs and provide more effective support. The course covers situational listening, which can be helpful in adapting to different customer interactions.
Market Researcher
Market Researcher
Market researchers listen to consumers' opinions, feedback, and experiences, and gather data to understand market trends and preferences. This course could help a market researcher enhance their listening skills, allowing them to gather more accurate and comprehensive data from consumers.
Librarian
Librarian
Librarians listen to patrons' inquiries and requests, and provide assistance in finding and accessing information. This course could help a librarian enhance their listening skills, allowing them to better understand patron needs and provide more effective research assistance. The course covers active listening strategies, which can be particularly valuable in assisting patrons with complex or specialized research questions.
Help Desk Technician
Help Desk Technician
Help desk technicians listen to customers' technical issues and provide support and solutions. This course could help a help desk technician improve their listening skills, enabling them to better understand customer needs and provide more effective technical assistance. The course covers situational listening, which can be helpful in adapting to different customer interactions.
Journalist
Journalist
Journalists listen to sources' stories, perspectives, and experiences, and gather information for news articles, reports, and other media content. This course could help a journalist enhance their listening skills, allowing them to gather more accurate and comprehensive information from sources, which can lead to more informative and engaging content.
Financial Analyst
Financial Analyst
Financial analysts listen to clients' financial goals, risk tolerance, and investment objectives, and provide financial advice and recommendations. A strong grasp of listening skills can be essential in this field, as it helps financial analysts to understand their clients' needs and provide suitable financial solutions.
Lawyer
Lawyer
Lawyers listen to clients' legal issues, concerns, and objectives, and provide legal advice and representation. A strong grasp of listening skills can be essential in this field, as it helps lawyers to understand their clients' needs and provide suitable legal solutions.
Doctor
Doctor
Doctors listen to patients' symptoms, medical history, and concerns, and provide diagnosis and treatment. This course could help a doctor enhance their listening skills, allowing them to gather more accurate and comprehensive information from patients, which can lead to more accurate diagnoses and effective treatment plans. The course covers tools for better listening, such as active listening and clarifying questions, which can be particularly valuable in patient interactions.
Police Officer
Police Officer
Police officers listen to citizens' concerns, complaints, and reports, and investigate incidents to maintain public safety and order. This course could help a police officer enhance their listening skills, allowing them to gather more accurate and comprehensive information from citizens and witnesses, which can lead to more effective investigations and improved community relations.
Court Reporter
Court Reporter
Court reporters listen to proceedings in legal scenarios, such as trials and depositions, and create a written record of the proceedings. This course could help a court reporter enhance their listening skills, allowing them to create more accurate and comprehensive records of proceedings. The course covers active listening strategies, which can be particularly valuable in the fast-paced and often stressful environment of a courtroom.
For more career information including salaries, visit:
OpenCourser.com/course/htxtl3/become
Reading list
We've selected 11 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Become a Better Listener at Work.
Serves as a comprehensive guide to the theory and practice of listening, offering a deeper understanding of the principles and techniques discussed in the course.
This highly acclaimed book complements the course's focus on effective communication by providing practical tools and strategies for navigating challenging conversations in the workplace.
Delves deeper into techniques to implement active listening in diverse situations, enhancing the course's practical guidance. While it may not provide entirely new concepts, it reinforces and expands upon the course's teachings.
Explores the crucial role of emotional intelligence in effective communication, providing insights into how understanding and managing emotions can enhance listening skills.
This classic work on personal and professional effectiveness provides a broader perspective on communication and interpersonal skills, complementing the specific focus on listening in the course.
Offers a comprehensive overview of facilitation techniques, including active listening and communication skills, which can enhance the effectiveness of listening in workplace settings.
Challenges readers to examine their own communication patterns and biases, providing insights into how self-deception can hinder effective listening.
Introduces a practical framework for communicating empathy and understanding, which can enhance the quality of listening in interpersonal interactions.
Save
Explores the dynamics of successful teams and organizations, highlighting the importance of trust and communication, which are essential elements of effective listening.
Save
While the course primarily focuses on listening skills, this book provides a comprehensive framework for effective negotiation, which can enhance the impact of active listening in workplace interactions.
Save
Examines the impact of mindset on learning and achievement, providing insights into how a growth mindset can foster a more receptive and open approach to listening.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/htxtl3/become
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Time
41 hours
Level
Introductory
Via
Pluralsight
Instructor
Madecraft
Language
English
Good to know
Taught by Eric Zackrison, an instructor recognized for their work in effective listening
Provides foundational knowledge and skills in listening for novice learners
Presents strategies to enhance listening skills in diverse workplace scenarios
Offers tools and techniques for impactful listening in various situations
Aims to improve communication, strengthen relationships, and foster trust within teams
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