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Amalia B. Stephens
This lesson is part of a full course, Speak English Professionally: In Person, Online & On the Phone. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course.
Read more
This lesson is part of a full course, Speak English Professionally: In Person, Online & On the Phone. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course.
Read more
This lesson is part of a full course, Speak English Professionally: In Person, Online & On the Phone. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course.
By the end of this lesson, you will be able to identify telephone language through phone dialogues.
Register for this course and see more details by visiting:
OpenCourser.com/course/hz3z28/lesson
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What's inside
Syllabus
Lesson | Telephone Language
This lesson is part of a full course, Speak English Professionally: In Person, Online & On the Phone. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course. By the end of this lesson, you will be able to identify telephone language through phone dialogues.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Examines standard industry practices for telephone language
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Save Lesson | Telephone Language to your list so you can find it easily later:
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Reviews summary
Clear communication via phone
Learners say Lesson | Telephone Language is an excellent resource for learners who want to communicate effectively over the phone. The clear descriptions and useful information help learners to speak clearly, pronounce words correctly, and understand others on the phone. Many learners highly recommend this course.
Course provides thorough explanations
"Simple and clear description"
"bagus dan jelas penjelasannya"
"πολυ ωραιο μαθημα που σε εκπαιδευει το πως θα μιλας με ανθρωπους που δεν εχεις συναντησει ποτε."
Only the first week is free
"I barely understand what this course is about and you can only “experience” Week 1 for free."
Course is incomplete
"This course cannot be ended though we finish it.It's under in progress section"
Course does not provide certificate
"I have completed the course but i did not get certificate"
"the course remains in progress. I believe the owners didn't do the correct processo to post the course."
"If you are about to start this one because of the certificate, don't."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Lesson | Telephone Language with these
activities:
Review Telephone Greetings
Show steps
Prepare by learning the proper ways to answer a business phone to make a good first impression.
Browse courses on
Phone Etiquette
Show steps
-
Enroll in a free online course on telephone etiquette.
-
Watch and take notes on videos about how to answer the phone professionally.
Review Basic Telephone Skills
Show steps
Refresh your basic telephone skills to strengthen your foundation for effective communication.
Show steps
-
Review principles of active listening and clear speech.
-
Practice non-verbal communication techniques over the phone.
Explore Telephone Etiquette
Show steps
Enhance your understanding of telephone etiquette and improve your communication skills.
Show steps
-
Review industry-specific resources on telephone etiquette.
-
Watch video tutorials on effective telephone communication.
-
Attend virtual workshops or webinars on telephone etiquette.
Eight other activities
Expand to see all activities and additional details
Show all 11 activities
Test Your Telephone Language Skills
Show steps
Practice identifying telephone language through phone dialogues to solidify your understanding of the course material.
Show steps
-
Listen to phone dialogues and identify key phrases.
-
Transcribe phone dialogues to practice identifying and using correct telephone language.
-
Practice having telephone conversations and role-play using proper telephone language.
Practice Active Listening
Show steps
Enhance your listening abilities to ensure you understand callers' needs and requests.
Show steps
-
Find a partner to role-play different telephone scenarios.
-
Take turns being the caller and the receiver, practicing active listening techniques.
Conduct Mock Phone Calls
Show steps
Engage in mock phone calls with peers to enhance your confidence and proficiency in using telephone language.
Show steps
-
Pair up with a peer.
-
Prepare scenarios and practice having telephone conversations in a simulated work environment.
-
Provide constructive feedback to each other.
Participate in Role-Playing Exercises
Show steps
Enhance your telephone communication skills through role-playing scenarios with peers.
Show steps
-
Pair up with a classmate and prepare different telephone scenarios.
-
Take turns role-playing the caller and the receiver, providing feedback to each other.
Develop a Telephone Language Reference Guide
Show steps
Create a comprehensive reference guide summarizing key telephone language guidelines to enhance your recall.
Show steps
-
Gather information from course materials and other relevant sources.
-
Organize and outline the content logically.
-
Write and compile the reference guide.
Mentor New Employees or Students
Show steps
Sharpen your skills and contribute to others' learning by mentoring new employees or students in telephone communication.
Browse courses on
Mentoring
Show steps
-
Identify opportunities to mentor individuals who are new to telephone communication roles.
-
Provide guidance, support, and feedback to help them develop their skills and confidence.
Contribute to Open Source Projects Related to Telephone Technology
Show steps
Expand your knowledge of telephone technology and contribute to the community by participating in open source projects.
Browse courses on
Open Source Projects
Show steps
-
Identify open source projects related to telephone technology.
-
Review project documentation and contribute code or documentation.
-
Engage in discussions with the project community.
Volunteer at a Call Center
Show steps
Gain practical experience by volunteering at a call center and interacting with customers over the phone.
Browse courses on
Telephone Communication
Show steps
-
Contact local call centers and inquire about volunteer opportunities.
-
Attend training provided by the call center to learn their protocols and systems.
-
Volunteer regularly to gain hands-on experience and receive feedback from supervisors.
Review Telephone Greetings
Show steps
Prepare by learning the proper ways to answer a business phone to make a good first impression.
Browse courses on
Phone Etiquette
Show steps
Show steps
Show steps
- Enroll in a free online course on telephone etiquette.
- Watch and take notes on videos about how to answer the phone professionally.
Review Basic Telephone Skills
Show steps
Refresh your basic telephone skills to strengthen your foundation for effective communication.
Show steps
Show steps
Show steps
- Review principles of active listening and clear speech.
- Practice non-verbal communication techniques over the phone.
Explore Telephone Etiquette
Show steps
Enhance your understanding of telephone etiquette and improve your communication skills.
Show steps
Show steps
Show steps
- Review industry-specific resources on telephone etiquette.
- Watch video tutorials on effective telephone communication.
- Attend virtual workshops or webinars on telephone etiquette.
Eight other activities
Expand to see all activities and additional details
Show all 11 activities
Test Your Telephone Language Skills
Show steps
Practice identifying telephone language through phone dialogues to solidify your understanding of the course material.
Show steps
Show steps
Show steps
- Listen to phone dialogues and identify key phrases.
- Transcribe phone dialogues to practice identifying and using correct telephone language.
- Practice having telephone conversations and role-play using proper telephone language.
Practice Active Listening
Show steps
Enhance your listening abilities to ensure you understand callers' needs and requests.
Show steps
Show steps
Show steps
- Find a partner to role-play different telephone scenarios.
- Take turns being the caller and the receiver, practicing active listening techniques.
Conduct Mock Phone Calls
Show steps
Engage in mock phone calls with peers to enhance your confidence and proficiency in using telephone language.
Show steps
Show steps
Show steps
- Pair up with a peer.
- Prepare scenarios and practice having telephone conversations in a simulated work environment.
- Provide constructive feedback to each other.
Participate in Role-Playing Exercises
Show steps
Enhance your telephone communication skills through role-playing scenarios with peers.
Show steps
Show steps
Show steps
- Pair up with a classmate and prepare different telephone scenarios.
- Take turns role-playing the caller and the receiver, providing feedback to each other.
Develop a Telephone Language Reference Guide
Show steps
Create a comprehensive reference guide summarizing key telephone language guidelines to enhance your recall.
Show steps
Show steps
Show steps
- Gather information from course materials and other relevant sources.
- Organize and outline the content logically.
- Write and compile the reference guide.
Mentor New Employees or Students
Show steps
Sharpen your skills and contribute to others' learning by mentoring new employees or students in telephone communication.
Browse courses on
Mentoring
Show steps
Show steps
Show steps
- Identify opportunities to mentor individuals who are new to telephone communication roles.
- Provide guidance, support, and feedback to help them develop their skills and confidence.
Contribute to Open Source Projects Related to Telephone Technology
Show steps
Expand your knowledge of telephone technology and contribute to the community by participating in open source projects.
Browse courses on
Open Source Projects
Show steps
Show steps
Show steps
- Identify open source projects related to telephone technology.
- Review project documentation and contribute code or documentation.
- Engage in discussions with the project community.
Volunteer at a Call Center
Show steps
Gain practical experience by volunteering at a call center and interacting with customers over the phone.
Browse courses on
Telephone Communication
Show steps
Show steps
Show steps
- Contact local call centers and inquire about volunteer opportunities.
- Attend training provided by the call center to learn their protocols and systems.
- Volunteer regularly to gain hands-on experience and receive feedback from supervisors.
Career center
Learners who complete Lesson | Telephone Language will develop knowledge and skills
that may be useful to these careers:
Technical Support Specialist
Technical Support Specialist
Technical support specialists are responsible for providing technical support to customers over the phone. They troubleshoot problems, provide instructions, and resolve issues. This course can help technical support specialists develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and problem-solving. These skills are essential for technical support specialists who want to provide excellent customer service.
Customer Service Representative
Customer Service Representative
Customer service representatives are responsible for providing assistance to customers over the phone. They answer questions, resolve complaints, and provide information about products and services. This course can help customer service representatives develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and problem-solving. These skills are essential for customer service representatives who want to provide excellent customer service.
Sales Representative
Sales Representative
Sales representatives are responsible for generating sales leads, building relationships with customers, and closing deals. They often communicate with customers over the phone. This course can help sales representatives develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for sales representatives who want to be successful in their careers.
Account Manager
Account Manager
Account managers are responsible for managing relationships with customers. They track customer accounts, provide support, and resolve issues. They often communicate with customers over the phone. This course can help account managers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for account managers who want to be successful in their careers.
Human Resources Manager
Human Resources Manager
Human resources managers are responsible for managing the human resources needs of an organization. They often communicate with employees over the phone. This course can help human resources managers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for human resources managers who want to be successful in their careers.
Product Manager
Product Manager
Product managers are responsible for managing the development and launch of new products. They often communicate with customers and stakeholders over the phone. This course can help product managers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for product managers who want to be successful in their careers.
Operations Manager
Operations Manager
Operations managers are responsible for managing the day-to-day operations of an organization. They often communicate with employees, customers, and suppliers over the phone. This course can help operations managers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for operations managers who want to be successful in their careers.
Financial Analyst
Financial Analyst
Financial analysts are responsible for analyzing financial data and making recommendations. They often communicate with clients and investors over the phone. This course can help financial analysts develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for financial analysts who want to be successful in their careers.
Marketing Manager
Marketing Manager
Marketing managers are responsible for planning and executing marketing campaigns. They often communicate with customers and partners over the phone. This course can help marketing managers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for marketing managers who want to be successful in their careers.
Project Manager
Project Manager
Project managers are responsible for planning, executing, and closing projects. They often communicate with stakeholders over the phone. This course can help project managers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for project managers who want to be successful in their careers.
Business Analyst
Business Analyst
Business analysts are responsible for analyzing business processes and making recommendations for improvement. They often communicate with stakeholders over the phone. This course can help business analysts develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for business analysts who want to be successful in their careers.
IT Support Specialist
IT Support Specialist
IT support specialists are responsible for providing technical support to users. They often communicate with users over the phone. This course can help IT support specialists develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and problem-solving. These skills are essential for IT support specialists who want to be successful in their careers.
Web Developer
Web Developer
Web developers are responsible for designing and developing websites. They often communicate with clients and colleagues over the phone. This course can help web developers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for web developers who want to be successful in their careers.
Data Analyst
Data Analyst
Data analysts are responsible for collecting, analyzing, and interpreting data. They often communicate with clients and stakeholders over the phone. This course can help data analysts develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for data analysts who want to be successful in their careers.
Software Engineer
Software Engineer
Software engineers are responsible for designing, developing, and testing software. They often communicate with clients and colleagues over the phone. This course can help software engineers develop the skills they need to communicate effectively over the phone. The course covers topics such as telephone etiquette, active listening, and negotiation. These skills are essential for software engineers who want to be successful in their careers.
For more career information including salaries, visit:
OpenCourser.com/course/hz3z28/lesson
Reading list
We've selected 12 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Lesson | Telephone Language.
Offers practical tips and techniques for conducting effective business phone conversations, including how to build rapport, handle objections, and close deals.
Provides practical advice on how to communicate effectively in a business setting. It includes a chapter on telephone communication, which would be useful for students who want to improve their skills in this area.
Provides a comprehensive overview of the challenges and strategies involved in organizational communication. It includes a chapter on telephone communication, which would be useful for students who want to learn more about the role of telephone communication in organizations.
Provides a comprehensive overview of the discourse of organizations. It includes a chapter on telephone communication, which would be useful for students who want to learn more about the role of telephone communication in organizations.
Provides practical advice on how to develop effective telephone skills. It would be a useful resource for students who want to improve their telephone communication skills.
Provides a comprehensive overview of business phone etiquette, covering topics such as answering the phone, making outgoing calls, and handling voicemail.
Covers all aspects of business communication, including telephone communication. It would be a valuable resource for students who want to develop their communication skills in a business setting.
Provides a comprehensive overview of telephone communication, covering topics such as telephone etiquette, active listening, and handling difficult callers.
Provides practical tips and techniques for using telephone influence to build relationships, close deals, and achieve success.
Provides a comprehensive overview of the social impact of the telephone, covering topics such as the use of the telephone in business, the use of the telephone in personal relationships, and the use of the telephone in politics.
Save
Provides a comprehensive overview of the relationship between the telephone and the Internet, covering topics such as the convergence of voice and data, the development of new telephone technologies, and the impact of the Internet on the telephone industry.
Provides a comprehensive overview of the future of the telephone, covering topics such as the development of new telephone technologies, the impact of the Internet on the telephone industry, and the social implications of the telephone.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/hz3z28/lesson
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Via
Coursera
Institution
Georgia Institute of Technology
Instructor
Amalia B. Stephens
Language
English
Transcripts
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Good to know
Examines standard industry practices for telephone language
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