IT Governance and Management: First Steps from Pluralsight

Everyone involved in IT from the operational level to strategic management level should understand the need for IT Governance and IT Service Management. This course takes learners through the basic concepts and frameworks available.

Understanding the need for IT Governance and IT Service Management is crucial, however, with all of the certifications and frameworks out there, where do you direct your training and learning in this field? In this course, IT Governance and Management: First Steps, you will learn foundational knowledge of what IT Governance and IT Service Management is all about. First, you will learn about the world of IT and digital transformation. Next, you will discover what people mean about business agility and how project management helps organizations in ITSM. Finally, you will explore the most popular standards and frameworks in IT Service Management and IT Governance. When you’re finished with this course, you will have the skills and knowledge needed to continue your journey in taking your organization further in the world of digital transformation and IT Governance.

What's inside

Syllabus

Course Overview

Introducing the World of IT and Digital Transformation

Building the Backbone of a Framework: IT Governance and ITSM

Speed and Accuracy: Introducing Business Agility to Project Management

Who’s Running This Show? Key Standards and Institutions

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops business agility, which is highly relevant to digital transformation and further refining processes through continuous feedback loops

Introduces wide range of standards, including ISO 20000 and ITIL, which are standard in the industry

Examines the connection and relationship between IT governance and IT service management, which is important for improving IT capabilities and aligning IT activities

Taught by Chris Ward, who is recognized for his expertise in IT service management and holds certifications such as ITIL Foundation, ISO 20000, and Six Sigma Lean Black Belt

Introduces the underlying concepts of IT governance and IT service management, which are vital for the effective coordination of IT services

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in IT Governance and Management: First Steps with these activities:

Explore COBIT Framework for IT Governance

Show steps

Understand the COBIT framework and its relevance to IT governance.

Browse courses on COBIT

Show steps

Access COBIT resources
Review COBIT principles
Complete COBIT tutorials

Apply Project Management Principles to IT Projects

Show steps

Reinforce your understanding of project management by applying it to IT projects.

Browse courses on Project Management

Show steps

Review project management methodologies
Create a project plan
Manage a small-scale IT project

Practice ITIL IT Service Management Concepts

Show steps

Practice the key concepts of ITIL to improve your understanding of the framework.

Browse courses on ITIL

Show steps

Review ITIL documentation
Complete ITIL practice exercises
Create a mind map of ITIL concepts

Four other activities

Expand to see all activities and additional details

Show all seven activities

Develop a Business Agility Plan

Show steps

Create a plan to improve agility and responsiveness in your organization.

Browse courses on Business Agility

Show steps

Identify areas for improvement
Develop a plan for change
Implement agile practices
Monitor and evaluate progress

Attend an IT Service Management Workshop

Show steps

Gain practical experience in IT Service Management through a guided workshop.

Browse courses on IT Service Management

Show steps

Identify relevant workshops
Register for a workshop
Participate in workshop activities

Design a Digital Transformation Framework

Show steps

Create a practical framework for implementing digital transformation in your organization.

Browse courses on Digital Transformation

Show steps

Identify key stakeholders
Assess current digital capabilities
Develop a digital transformation roadmap
Create a plan for implementation

Participate in an IT Governance Case Study Competition

Show steps

Test your understanding of IT governance in a competitive setting.

Browse courses on IT Governance

Show steps

Register for a case study competition
Analyze a case study
Develop a solution
Present your solution

Career center

Learners who complete IT Governance and Management: First Steps will develop knowledge and skills that may be useful to these careers:

IT Service Management Manager

IT Service Management Managers are responsible for planning, implementing, and managing the organization's IT services. They work with IT staff to ensure that the organization's IT services are reliable, efficient, and meet the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Service Management Manager

IT Governance Manager

IT Governance Managers are responsible for developing and implementing policies and procedures that ensure the organization's IT systems are aligned with its business objectives. They also work with IT staff to ensure that the organization's IT systems are secure and compliant with all applicable laws and regulations. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Governance Manager

Project Manager

Project Managers are responsible for planning, executing, and closing projects. They work with project teams to ensure that projects are completed on time, within budget, and to the required quality standards. This course provides a foundation in project management, which is essential for success in this role.

See salaries and explore the career path for Project Manager

IT Auditor

IT Auditors are responsible for auditing the organization's IT systems and processes. They work with IT staff to ensure that the organization's IT systems are secure and compliant with all applicable laws and regulations. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Auditor

IT Architect

IT Architects are responsible for designing and implementing the organization's IT systems. They work with IT staff to ensure that the organization's IT systems are aligned with its business objectives. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Architect

IT Trainer

IT Trainers are responsible for training the organization's employees on how to use the organization's IT systems. They work with employees to ensure that they have the skills and knowledge necessary to use the organization's IT systems effectively.

See salaries and explore the career path for IT Trainer

IT Risk Manager

IT Risk Managers are responsible for identifying and managing risks to the organization's IT systems. They work with IT staff to develop and implement risk management strategies that meet the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Risk Manager

IT Compliance Manager

IT Compliance Managers are responsible for ensuring that the organization's IT systems are compliant with all applicable laws and regulations. They work with IT staff to develop and implement compliance measures that meet the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Compliance Manager

IT Operations Manager

IT Operations Managers are responsible for managing the day-to-day operations of the organization's IT systems. They work with IT staff to ensure that the organization's IT systems are reliable, efficient, and meet the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Operations Manager

IT Security Manager

IT Security Managers are responsible for protecting the organization's IT systems from unauthorized access, use, disclosure, disruption, modification, or destruction. They work with IT staff to develop and implement security measures that meet the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Security Manager

IT Infrastructure Manager

IT Infrastructure Managers are responsible for managing the organization's IT infrastructure. They work with IT staff to ensure that the organization's IT infrastructure is reliable, efficient, and meets the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Infrastructure Manager

IT Recruiter

IT Recruiters are responsible for recruiting and hiring IT professionals. They work with hiring managers to identify the organization's IT needs and to find the best candidates to fill those needs. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Recruiter

IT Service Desk Manager

IT Service Desk Managers are responsible for managing the organization's IT service desk. They work with IT staff to ensure that the organization's IT service desk is efficient and effective in resolving IT issues.

See salaries and explore the career path for IT Service Desk Manager

IT Consultant

IT Consultants are responsible for providing advice and guidance to organizations on how to improve their IT systems and processes. They work with clients to develop and implement solutions that meet the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for IT Consultant

Business Analyst

Business Analysts are responsible for identifying and analyzing business needs. They work with stakeholders to develop solutions that meet the needs of the business. This course provides a foundation in IT Governance and IT Service Management, which are essential for success in this role.

See salaries and explore the career path for Business Analyst