Virtual Agent Development in Dialogflow ES for Citizen Devs from Coursera

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Conversational Design Fundamentals" course.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches concepts and tools standard in industry

Taught by Google Cloud Training, who are recognized for their expertise in cloud computing

Develops skills essential for conversational designers, citizen developers, and software developers

Places emphasis on best practices for developing virtual agents

Suitable for intermediate learners with knowledge of CCAI Conversational Design

Requires subscription to access software development kits

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Virtual Agent Development in Dialogflow ES for Citizen Devs with these activities:

Refresher: Conversational Design Principles

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Kickstart your learning journey by refreshing basic concepts of conversational design to ensure you have a solid foundation.

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Review the key guidelines for designing effective virtual assistants.
Refresh your understanding of user intent and entity recognition.
Recall the best practices for creating natural and engaging conversations.

Comprehensive Note Compilation

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Stay organized and reinforce your learning by compiling a comprehensive set of notes from course materials.

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Gather course slides, handouts, and other relevant materials.
Review and summarize key concepts, examples, and exercises.
Organize and categorize your notes for easy reference.
Regularly revisit and update your notes to strengthen recall.

Explore Dialogflow ES Documentation

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Reviewing official documentation provides a comprehensive understanding of Dialogflow ES features and capabilities.

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Visit the Dialogflow ES documentation website.
Read through the documentation for key concepts and features.
Explore code samples and tutorials.

Nine other activities

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Guided Tutorial: Dialogflow ES Simulator Deep Dive

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Maximize your understanding of Dialogflow ES by following guided tutorials that provide hands-on experience with the simulator.

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Step through a tutorial on setting up and using the Dialogflow ES simulator.
Practice testing virtual agents using various inputs and scenarios.
Experiment with different configurations and settings to observe their impact on agent behavior.

Virtual Agent Design Review

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Gain valuable feedback and insights by sharing your virtual agent design with peers.

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Present your virtual agent design to peers
Receive feedback on user experience, flow, and intent design

Peer Review and Feedback Session

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Enhance your learning by engaging with peers, exchanging feedback, and refining your understanding of virtual agent development.

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Share your virtual agent project or design with peers.
Provide constructive feedback to others on their work.
Incorporate feedback into your own project to improve its quality.

Create Virtual Agents with Dialogflow ES

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Writing conversational AI scripts reinforces understanding of Dialogflow ES concepts and best practices.

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Design the conversation flow.
Write scripts for the virtual agent.
Test the virtual agent using the Dialogflow ES simulator.

Design and Implement a Virtual Agent Prototype

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Apply your skills to create a functional virtual agent prototype that addresses a specific use case.

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Define the scope and goals of your prototype
Design the user interface and conversation flow
Implement the virtual agent using Dialogflow ES
Test and evaluate your prototype

Virtual Agent Development Masterclass

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Accelerate your learning by attending a workshop led by industry experts, gaining insights and practical tips.

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Register for a workshop on advanced virtual agent development techniques.
Attend the workshop and actively participate in discussions and exercises.
Apply the knowledge and skills gained to enhance your virtual agent projects.

Contribute to the Dialogflow ES Community

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Engage with the Dialogflow ES community by contributing to open-source projects and sharing your knowledge.

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Join the Dialogflow ES community forum
Contribute to open-source Dialogflow ES projects
Share your expertise by creating blog posts or tutorials

Build a Virtual Agent for a Customer Service Scenario

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Building a virtual agent for a real-world scenario applies Dialogflow ES concepts to a practical use case.

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Identify a customer service scenario.
Design the conversation flow for the virtual agent.
Develop the virtual agent using Dialogflow ES.
Test and deploy the virtual agent.

Project: Design and Build a Basic Virtual Agent

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Apply your knowledge by creating a functional virtual agent, solidifying your grasp of the course concepts.

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Define a specific use case and target audience for your virtual agent.
Design the conversation flow and intents for your agent.
Build your agent in Dialogflow ES, including training and testing.
Deploy and integrate your agent into a relevant channel.

Career center

Learners who complete Virtual Agent Development in Dialogflow ES for Citizen Devs will develop knowledge and skills that may be useful to these careers:

Software Developer

A Software Developer codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. The course will help you gain the skills needed to develop virtual agents. You will learn how to create and test virtual agents using Dialogflow ES. The course also provides best practices on developing virtual agents.

See salaries and explore the career path for Software Developer

Citizen Developer

A Citizen Developer creates new business applications for consumption by others using high level development and runtime environments. The course will help you build a foundation in developing customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will learn how to use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator.

See salaries and explore the career path for Citizen Developer

Conversational Designer

A Conversational Designer designs the user experience of a virtual assistant. The course will help you develop the skills needed to translate brand business requirements into natural dialog flows. The hands-on labs will provide you with practical experience in creating virtual agents.

See salaries and explore the career path for Conversational Designer

UX Designer

A UX Designer designs and evaluates user interfaces. The course will help you develop the skills needed to design the user experience of a virtual assistant. You will learn how to create virtual agents that are easy to use and provide a positive user experience.

See salaries and explore the career path for UX Designer

Product Manager

A Product Manager manages the development and launch of new products. The course will help you gain the skills needed to develop and launch a virtual assistant product. You will learn how to create a product roadmap, conduct market research, and manage a team of developers.

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Technical Writer

A Technical Writer creates documentation for software and other technical products. The course will help you develop the skills needed to create documentation for virtual assistants. You will learn how to write clear and concise documentation that explains how to use and troubleshoot virtual assistants.

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Data Scientist

A Data Scientist analyzes data to extract insights that can be used to improve business decisions. The course will help you develop the skills needed to analyze data from virtual assistants. You will learn how to use data to improve the accuracy and performance of virtual agents.

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Machine Learning Engineer

A Machine Learning Engineer builds and deploys machine learning models. The course will help you develop the skills needed to build and deploy machine learning models for virtual assistants. You will learn how to use machine learning to improve the accuracy and performance of virtual agents.

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Customer Success Manager

A Customer Success Manager helps customers adopt and use software products. The course will help you develop the skills needed to help customers adopt and use virtual assistants. You will learn how to train customers on how to use virtual assistants and troubleshoot any problems they encounter.

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Sales Engineer

A Sales Engineer helps customers evaluate and purchase software products. The course may help you develop the skills needed to help customers evaluate and purchase virtual assistants. You will learn how to demonstrate the benefits of virtual assistants and help customers understand how they can be used to improve their business.

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Project Manager

A Project Manager plans and executes projects. The course may help you develop the skills needed to plan and execute projects involving the development and deployment of virtual assistants. You will learn how to manage a team of developers and stakeholders and ensure that the project is completed on time and within budget.

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Business Analyst

A Business Analyst analyzes business processes and identifies opportunities for improvement. The course may help you develop the skills needed to analyze business processes and identify opportunities for improvement in the use of virtual assistants. You will learn how to assess the needs of a business and recommend ways to improve the use of virtual assistants.

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Account Manager

An Account Manager manages relationships with customers. The course may help you develop the skills needed to manage relationships with customers who use virtual assistants. You will learn how to build rapport with customers and ensure that they are satisfied with the service they receive.

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Human Resources Manager

A Human Resources Manager manages the human resources department of an organization. The course may help you develop the skills needed to manage the human resources department of an organization that uses virtual assistants. You will learn how to recruit and train employees and develop policies and procedures for the use of virtual assistants.

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Marketing Manager

A Marketing Manager plans and executes marketing campaigns. The course may help you develop the skills needed to plan and execute marketing campaigns for virtual assistants. You will learn how to identify target audiences and develop marketing messages that resonate with them.

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Virtual Agent Development in Dialogflow ES for Citizen Devs

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