Guía práctica para gestionar las relaciones profesionales from Coursera

Este es el curso 5 de la certificación profesional para representantes de desarrollo de ventas de Salesforce. Para completar con éxito el curso, asegúrate de haber realizado el curso 1, Bases para el éxito en el desarrollo de ventas; el curso 2, Fundamentos para entrevistar con confianza; el curso 3, Manual de estrategias de ventas por conversación para SDR; y el curso 4, Impulsa la productividad mediante la pila de tecnología

En este curso, desarrollarás habilidades útiles que a menudo se pasan por alto, pero que en realidad pueden determinar el éxito en tu función. Como profesionales de la industria de la tecnología, a veces, nos capacitamos para hacer el trabajo técnico, pero no para dar y recibir comentarios, comunicarnos de manera eficaz, presentarnos de forma profesional y manejar las relaciones. Estas habilidades centradas en las personas marcan la diferencia cuando te tienen en cuenta para un posible ascenso dentro de la empresa o cuando solicitas un puesto interesante en otra empresa. Al completar este curso, obtendrás habilidades y conocimientos básicos para convertirte en un SDR de alto rendimiento.

Al finalizar el curso, podrás realizar lo siguiente:

- Desarrollar un método empático de comunicación que destaque tu comportamiento profesional

- Crear un mensaje con confianza y claridad para lograr resultados

- Lograr una comprensión clara para implementar estilos específicos de comunicación escrita en diferentes situaciones

- Fomentar la comprensión de opiniones diversas y perspectivas diferentes en el lugar de trabajo

- Crear un plan a tres meses para implementar los comentarios, optimizar los conceptos aprendidos y desarrollar con éxito tu carrera

Para completar correctamente este curso, deberás tener lo siguiente:

- Capacidad para comunicarte de forma oral y escrita que pueda ser comprendida por un público general (no es necesario que seas formal ni refinado)

- Conocimientos informáticos básicos (debes poder utilizar procesadores de texto, realizar búsquedas en Internet y manejar el correo electrónico)

- Familiaridad con las redes sociales, incluso LinkedIn

- Capacidad y predisposición para aprender nuevas herramientas de tecnología

- Motivación para crecer a nivel personal y profesional

- Buena predisposición para recibir comentarios y capacitación

- Los cursos anteriores de esta capacitación completados con éxito

What's inside

Syllabus

Entabla comunicaciones profesionales y empáticas

Crea la marca personal de un profesional de alto rendimiento y aprende a comunicarte con gerentes, compañeros de equipo y clientes de manera eficaz.

Habla con confianza y claridad

Desarrolla estrategias específicas para dominar el método por conversación y transmitir el mensaje con habilidad.

La empatía y los desafíos en la comunicación escrita

Aprende las prácticas recomendadas para una comunicación comercial eficaz, por ejemplo, hábitos para lograr capacidad de acción, claridad, concisión y seguimiento.

Perfecciona tus habilidades de competencia cultural en el lugar de trabajo

Aprende a comunicarte a través de las diferencias, aprovecha varios puntos de vista y fomenta la diversidad y la competencia cultural a fin de mejorar tus habilidades para entablar relaciones profesionales.

Agiliza el aprendizaje en los primeros 30, 60 y 90 días de trabajo

Conoce las expectativas para los primeros tres meses en el trabajo a fin de prepararte para lograr el éxito como SDR.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Enseña habilidades esenciales para triunfar en ventas mediante la mejora de la comunicación y las relaciones interpersonales

Está respaldado por Salesforce, una empresa líder en CRM, lo que garantiza su relevancia en la industria

Proporciona un enfoque práctico para desarrollar habilidades de comunicación y presentación

Es parte de una certificación profesional integral, lo que indica una formación completa

Requiere cursos previos, lo que puede ser una barrera para los principiantes absolutos

Reviews summary

Practical guide to managing work relationships

This course provides valuable, often-overlooked skills that can determine success in your role as a sales development representative (SDR). It covers essential topics such as empathetic communication, confident messaging, effective written communication, and cultural competence in the workplace. The course also includes a 3-month plan for implementing feedback and developing your career. While one reviewer noted delays in activity grading, the overall sentiment of the reviews is highly positive. The course is well-received and highly recommended for those looking to enhance their professional development and communication skills.

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Guía práctica para gestionar las relaciones profesionales with these activities:

Revisa las bases de la comunicación interpersonal

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Fortalece tu base en comunicación interpersonal para mejorar tus interacciones profesionales.

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Revisa los principios de la comunicación interpersonal
Identifica los diferentes tipos de comunicación interpersonal
Practica la comunicación interpersonal con amigos o familiares

Mejora tus habilidades de presentación

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Refresca tus habilidades de presentación para comunicar ideas con claridad y confianza.

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Revisa las técnicas básicas de presentación
Practica la presentación frente a un espejo o con amigos
Obtén comentarios sobre tus presentaciones

Desarrolla un plan de comunicación de tres meses

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Crea un plan que te ayude a implementar los comentarios recibidos y a optimizar tus habilidades de comunicación.

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Establece tus objetivos de comunicación
Identifica tus fortalezas y áreas de mejora
Desarrolla estrategias para mejorar tu comunicación
Crea un plan de seguimiento

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Career center

Learners who complete Guía práctica para gestionar las relaciones profesionales will develop knowledge and skills that may be useful to these careers:

Sales Development Representative

A Sales Development Representative (SDR) is responsible for generating leads and qualifying them for the sales team. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your leads and track your progress.

See salaries and explore the career path for Sales Development Representative

Account Manager

An Account Manager is responsible for managing relationships with existing customers. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your accounts and track your progress.

See salaries and explore the career path for Account Manager

Business Development Manager

A Business Development Manager is responsible for generating new business leads and developing new partnerships. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your leads and track your progress.

See salaries and explore the career path for Business Development Manager

Marketing Manager

A Marketing Manager is responsible for planning and executing marketing campaigns. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your campaigns and track your progress.

See salaries and explore the career path for Marketing Manager

Product Manager

A Product Manager is responsible for managing the development and launch of new products. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your products and track your progress.

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Project Manager

A Project Manager is responsible for planning and executing projects. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your projects and track your progress.

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Operations Manager

An Operations Manager is responsible for managing the day-to-day operations of a business. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your operations and track your progress.

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Human Resources Manager

A Human Resources Manager is responsible for managing the human resources department of a business. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your employees and track your progress.

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Financial Analyst

A Financial Analyst is responsible for analyzing financial data and making recommendations to businesses. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your clients and track your progress.

See salaries and explore the career path for Financial Analyst

Software Engineer

A Software Engineer is responsible for designing, developing, and maintaining software systems. This course may be helpful for developing the communication and empathy skills needed to succeed in this role.

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Web Developer

A Web Developer is responsible for designing, developing, and maintaining websites. This course may be helpful for developing the communication and empathy skills needed to succeed in this role.

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Graphic designer

A Graphic Designer is responsible for creating visual concepts, using computer software or by hand, to communicate ideas that inspire, inform, and captivate consumers. This course may be helpful for developing the communication and empathy skills needed to succeed in this role.

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Data Analyst

A Data Analyst is responsible for collecting, analyzing, and interpreting data. This course can help you develop the skills you need to be successful in this role, such as communication, empathy, and the ability to build relationships. The course will also teach you how to use Salesforce, a popular CRM system, to manage your data and track your progress.

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Writer

A Writer is responsible for writing content for a variety of purposes, including marketing, advertising, public relations, and journalism. This course may be helpful for developing the communication and empathy skills needed to succeed in this role.

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Editor

An Editor is responsible for reviewing, correcting, and preparing written material for publication. This course may be helpful for developing the communication and empathy skills needed to succeed in this role.

See salaries and explore the career path for Editor