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George “Russ” Moran
This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
Read more
This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
Read more
This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
In this course, you will learn about the importance of successful execution and management of service innovation. The course focuses on the internal management of business processes necessary to deliver improved services to customers and patients, increased profitability, and build long-term customer loyalty and engagement. You will experience elements that are critical for the effective execution, implementation, and evaluation of the various strategic aspects of achieving organizational goals, with an emphasis on the initiatives and key organizational change elements.
Through guided project work, you will have an opportunity to apply these concepts to services and internal business processes at your own organizations. Additionally, the course has been designed to help you become familiar with a framework of service and process redesign.
Register for this course and see more details by visiting:
OpenCourser.com/course/kusc1b/introduction
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What's inside
Syllabus
The Healthcare Ecosystem
This module begins with an overview of the course and the process improvement project. Next, you will learn about the new processes and technologies that healthcare innovation can bring to improve the customer experience. You will explore healthcare ecosystems and the challenges that healthcare organizations face. You will then begin work on your process improvement plan by laying the foundation and specifying the context in which your process occurs. You will begin researching and exploring organizational processes that could benefit from process improvement and how to begin planning for those process improvements.
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Syllabus
The Healthcare Ecosystem
This module begins with an overview of the course and the process improvement project. Next, you will learn about the new processes and technologies that healthcare innovation can bring to improve the customer experience. You will explore healthcare ecosystems and the challenges that healthcare organizations face. You will then begin work on your process improvement plan by laying the foundation and specifying the context in which your process occurs. You will begin researching and exploring organizational processes that could benefit from process improvement and how to begin planning for those process improvements.
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Emphasizes healthcare process improvements, making it suitable for healthcare professionals seeking to enhance service delivery
Focuses on internal management and business processes, making it valuable for healthcare administrators and providers
Provides opportunities to apply concepts to real-world situations through project work
Introduces a framework for service and process redesign, enhancing the learners' knowledge base
Requires a strong understanding of healthcare ecosystems and processes, which could be a barrier for some learners
The course materials may not be suitable for beginners in healthcare
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Reviews summary
Healthcare service innovation and management foundations
According to learners, this course offers a comprehensive introduction to service innovation and management specifically within the healthcare sector. Students appreciate its focus on internal business process improvement and the opportunity for guided project work to apply concepts to their own organizations. The curriculum effectively covers the healthcare ecosystem, organizational culture, and provides a structured framework for process planning and redesign. While designed for healthcare professionals and aspiring administrators, it provides valuable insights into strategic execution and data-driven evaluation, fostering long-term customer engagement and profitability.
Highlights the crucial role of data in decision-making.
"Understanding how to integrate data collection and analysis into my improvement plan was very helpful."
"I learned different criteria for data and how to apply metrics for service improvement."
"The emphasis on using data to support strategic decisions is a key takeaway."
Provides a clear methodology for process redesign.
"The systematic approach to process mapping helped clarify complex workflows."
"I gained a solid understanding of planning and implementing process changes effectively."
"The course outlines critical steps for achieving organizational goals through innovation."
Highly relevant for professionals in the healthcare industry.
"As a healthcare professional, the course content was directly applicable to my field."
"The focus on the healthcare ecosystem and its challenges is invaluable for practitioners."
"I would recommend this to anyone in healthcare aiming to improve service delivery."
May lean theoretical; some desire more hands-on tools.
"While comprehensive, I wish there were more direct examples or templates for immediate use."
"The concepts are strong, but more tactical, real-world case studies would enhance application."
"I felt the course provided a strong theoretical foundation, but could benefit from more practical tools."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Introduction to Service Innovation and Management with these
activities:
Review Data Analysis Techniques
Show steps
Sharpen your data analysis skills to ensure you are well-equipped to handle data-driven decision-making in healthcare.
Browse courses on
Data Analysis
Show steps
-
Review your notes or past coursework on data analysis techniques
-
Complete practice problems on data analysis
-
Attend a webinar or workshop on data analysis
Review Healthcare Process Management
Show steps
Refresh your understanding of healthcare process management to ensure your knowledge is up to date and you are ready to delve into advanced concepts.
Browse courses on
Process Management
Show steps
-
Review notes or past coursework on healthcare process management
-
Complete practice questions on healthcare process management
-
Attend a webinar or workshop on healthcare process management
Learn about Service Innovation
Show steps
Expand your knowledge of service innovation by seeking out and following tutorials that are specifically tailored to the healthcare sector.
Browse courses on
Service Innovation
Show steps
-
Search for online tutorials on service innovation in healthcare
-
Follow one or more tutorials to learn about the latest trends and best practices
-
Apply what you have learned to your own work
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice Creating Process Maps
Show steps
Reinforce your understanding of process mapping by completing repetitive exercises that test your skills.
Browse courses on
Process Mapping
Show steps
-
Use a process mapping tool to create a map of a simple process
-
Share your map with a peer and get feedback
-
Create a process map for a more complex process
Develop a Plan for Process Improvement
Show steps
Test your understanding by developing a plan for process improvement in your organization. Work with your team to identify an area for improvement and develop a plan to implement changes.
Browse courses on
Process Improvement
Show steps
-
Identify an area in your organization that could benefit from process improvement
-
Gather data on the current process
-
Develop a plan for improving the process
-
Implement the plan and monitor the results
Create a Presentation on a Healthcare Innovation
Show steps
Demonstrate your understanding and creativity by creating a presentation that showcases a healthcare innovation of your choice.
Browse courses on
Healthcare Innovation
Show steps
-
Research a healthcare innovation that interests you
-
Develop a presentation outline
-
Create your presentation slides
-
Practice your presentation
-
Deliver your presentation to your peers
Discuss Case Studies with Peers
Show steps
Engage with your fellow learners and discuss real-world case studies to apply the concepts you learn in the course.
Browse courses on
Case Studies
Show steps
-
Find a peer group to join
-
Select a case study to discuss
-
Prepare for the discussion by reading the case study and doing some research
-
Participate in the discussion and share your insights
Volunteer at a Healthcare Organization
Show steps
Apply your knowledge and gain practical experience by volunteering in a healthcare setting.
Browse courses on
Healthcare
Show steps
-
Identify a healthcare organization where you can volunteer
-
Apply for a volunteer position
-
Complete the required training
-
Start volunteering and contribute to your community
Review Data Analysis Techniques
Show steps
Sharpen your data analysis skills to ensure you are well-equipped to handle data-driven decision-making in healthcare.
Browse courses on
Data Analysis
Show steps
Show steps
Show steps
- Review your notes or past coursework on data analysis techniques
- Complete practice problems on data analysis
- Attend a webinar or workshop on data analysis
Review Healthcare Process Management
Show steps
Refresh your understanding of healthcare process management to ensure your knowledge is up to date and you are ready to delve into advanced concepts.
Browse courses on
Process Management
Show steps
Show steps
Show steps
- Review notes or past coursework on healthcare process management
- Complete practice questions on healthcare process management
- Attend a webinar or workshop on healthcare process management
Learn about Service Innovation
Show steps
Expand your knowledge of service innovation by seeking out and following tutorials that are specifically tailored to the healthcare sector.
Browse courses on
Service Innovation
Show steps
Show steps
Show steps
- Search for online tutorials on service innovation in healthcare
- Follow one or more tutorials to learn about the latest trends and best practices
- Apply what you have learned to your own work
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice Creating Process Maps
Show steps
Reinforce your understanding of process mapping by completing repetitive exercises that test your skills.
Browse courses on
Process Mapping
Show steps
Show steps
Show steps
- Use a process mapping tool to create a map of a simple process
- Share your map with a peer and get feedback
- Create a process map for a more complex process
Develop a Plan for Process Improvement
Show steps
Test your understanding by developing a plan for process improvement in your organization. Work with your team to identify an area for improvement and develop a plan to implement changes.
Browse courses on
Process Improvement
Show steps
Show steps
Show steps
- Identify an area in your organization that could benefit from process improvement
- Gather data on the current process
- Develop a plan for improving the process
- Implement the plan and monitor the results
Create a Presentation on a Healthcare Innovation
Show steps
Demonstrate your understanding and creativity by creating a presentation that showcases a healthcare innovation of your choice.
Browse courses on
Healthcare Innovation
Show steps
Show steps
Show steps
- Research a healthcare innovation that interests you
- Develop a presentation outline
- Create your presentation slides
- Practice your presentation
- Deliver your presentation to your peers
Discuss Case Studies with Peers
Show steps
Engage with your fellow learners and discuss real-world case studies to apply the concepts you learn in the course.
Browse courses on
Case Studies
Show steps
Show steps
Show steps
- Find a peer group to join
- Select a case study to discuss
- Prepare for the discussion by reading the case study and doing some research
- Participate in the discussion and share your insights
Volunteer at a Healthcare Organization
Show steps
Apply your knowledge and gain practical experience by volunteering in a healthcare setting.
Browse courses on
Healthcare
Show steps
Show steps
Show steps
- Identify a healthcare organization where you can volunteer
- Apply for a volunteer position
- Complete the required training
- Start volunteering and contribute to your community
Career center
Learners who complete Introduction to Service Innovation and Management will develop knowledge and skills
that may be useful to these careers:
Healthcare Technology Manager
Healthcare Technology Manager
Healthcare Technology Managers oversee the planning, implementation, and maintenance of healthcare information systems. This course will provide those interested in this field with a foundation in the management of service innovation in healthcare. The course's focus on the effective execution, implementation, and evaluation of the various strategic aspects of achieving organizational goals will be particularly relevant.
Healthcare Analyst
Healthcare Analyst
A Healthcare Analyst examines the efficiency and productivity of healthcare delivery systems, leveraging both operational and financial data to improve patient outcomes and reduce costs. Those that work in healthcare administration will find this course to help build a foundation in healthcare delivery models and process improvement. The course's emphasis on identifying and measuring process improvements through data analytics will be especially beneficial for those seeking a career in healthcare analytics.
Healthcare Manager
Healthcare Manager
Healthcare Managers provide leadership to healthcare teams and oversee the daily operations of healthcare facilities. This course will help those pursuing healthcare management careers to better understand the execution and management of service innovations in healthcare delivery. The course's focus on internal management of business processes necessary to deliver improved services to customers and patients will be especially valuable.
Healthcare Administrator
Healthcare Administrator
Healthcare Administrators plan, direct, and coordinate the delivery of healthcare services in a variety of settings. This course will help those pursuing healthcare administration careers to better understand the execution and management of service innovations in healthcare delivery. The course's focus on internal management of business processes necessary to deliver improved services to customers and patients will be especially valuable.
Healthcare Operations Manager
Healthcare Operations Manager
Healthcare Operations Managers oversee the day-to-day operations of healthcare facilities. This course will help those pursuing healthcare operations management careers to better understand the execution and management of service innovations in healthcare delivery. The course's focus on the internal management of business processes necessary to deliver improved services to customers and patients will be especially valuable.
Medical Assistant
Medical Assistant
Medical Assistants perform administrative and clinical tasks in healthcare settings under the supervision of a healthcare professional. This course will help those pursuing a career as a Medical Assistant to better understand the importance of successful execution and management of service innovation in healthcare delivery. The course's focus on increased profitability and building long-term customer loyalty and engagement will be especially beneficial.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. Those that work in healthcare will find this course to help build a foundation in healthcare delivery models and process improvement. The course's emphasis on data analytics and measurement and evaluation will be especially beneficial for those seeking a career in healthcare data analytics.
Healthcare Consultant
Healthcare Consultant
Healthcare Consultants provide expert advice and guidance to healthcare organizations on a variety of topics, including process improvement, operational efficiency, and strategic planning. This course will provide those pursuing a career as a Healthcare Consultant with a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on the effective execution, implementation, and evaluation of the various strategic aspects of achieving organizational goals will be particularly valuable.
Quality Improvement Manager
Quality Improvement Manager
Quality Improvement Managers develop and implement programs to improve the quality of healthcare services. This course will provide those interested in a career as a Quality Improvement Manager with a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on increased profitability and building long-term customer loyalty and engagement will be especially valuable.
Pharmacy Technician
Pharmacy Technician
Pharmacy Technicians assist pharmacists in dispensing medications and providing patient care in pharmacies. This course may be useful for those interested in a career as a Pharmacy Technician by providing a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on increased profitability and building long-term customer loyalty and engagement may be especially relevant to those working in community pharmacies.
Project Manager
Project Manager
Project Managers plan, execute, and close out projects. This course will provide those interested in a career as a Project Manager with a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on the effective execution, implementation, and evaluation of the various strategic aspects of achieving organizational goals will be particularly valuable for those managing projects in healthcare settings.
Radiologic Technologist
Radiologic Technologist
Radiologic Technologists take X-rays and other medical images for diagnostic purposes. This course may be useful for those interested in a career as a Radiologic Technologist by providing a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on internal management of business processes necessary to deliver improved services to customers and patients will be especially valuable.
Health Policy Analyst
Health Policy Analyst
Health Policy Analysts research and analyze health policies, programs, and regulations. This course may be useful for those interested in a career as a Health Policy Analyst by providing a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on the healthcare ecosystem and organizational culture may be especially relevant to those working on policies that impact healthcare delivery systems.
Medical Records Technician
Medical Records Technician
Medical Records Technicians manage and maintain patient medical records. This course may be useful for those interested in a career as a Medical Records Technician by providing a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on internal management of business processes necessary to deliver improved services to customers and patients will be especially relevant.
Phlebotomist
Phlebotomist
Phlebotomists draw blood from patients for testing. This course may be useful for those interested in a career as a Phlebotomist by providing a foundation in the execution and management of service innovation in healthcare delivery. The course's focus on increased profitability and building long-term customer loyalty and engagement may be especially relevant to those working in outpatient settings.
For more career information including salaries, visit:
OpenCourser.com/course/kusc1b/introduction
Reading list
We've selected 11 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Introduction to Service Innovation and Management.
Explores the challenges that established companies face when trying to innovate and disrupt their own markets.
Save
Provides a framework for developing and evaluating effective strategies for organizations.
Introduces the Lean Startup methodology, which emphasizes rapid iteration and testing of new ideas.
Addresses the challenges of managing innovation in large organizations and provides a framework for fostering a culture of innovation.
Identifies five key skills that are essential for successful innovators.
Explores the role of organizational culture in shaping employee behavior and organizational performance.
Provides a comprehensive overview of process engineering principles and techniques.
Provides a practical guide to using human-centered design principles to create innovative services.
Examines the challenges and opportunities of managing innovation in different organizational contexts.
Provides practical advice on how to create a culture of innovation in organizations.
Provides a concise overview of the key concepts and theories of innovation and entrepreneurship.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/kusc1b/introduction
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Effort
16 hours to complete
Level
Introductory
Via
Coursera
Institution
Northeastern University
Instructor
George “Russ” Moran
Language
English
Transcript
tiếng Việt
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