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Virtual Agent Development in Dialogflow CX for Software Devs

Google Cloud Training
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with...
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "Virtual Agent Development in Dialogflow CX for Citizen Devs" course.
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops skills related to coding and artificial intelligence, highly relevant to fields such as computer programming, website design, and machine learning
Strengthens foundations related to virtual agent development, useful for understanding how to build more customized customer conversational solutions
Suitable for learners comfortable with software development and coding, particularly knowledge of programming languages like C++ or Python
Part of a series on customer experiences with Contact Center AI, implying a comprehensive approach to the topic
Requires prior completion of the 'Virtual Agent Development in Dialogflow CX for Citizen Devs' course, potentially limiting accessibility for those new to the subject
Offered by Google Cloud Training, suggesting access to industry-recognized experts and up-to-date knowledge in the field of cloud computing

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Virtual Agent Development in Dialogflow CX for Software Devs with these activities:
Review the basics of natural language processing (NLP)
Having a strong foundation in NLP will help you better understand how Dialogflow CX works and how to create effective virtual agents.
Browse courses on Natural Language Processing
Show steps
  • Read articles and tutorials on NLP
  • Watch videos on NLP
  • Take an online course on NLP
Find a mentor who can provide guidance on using Dialogflow CX
Having a mentor can provide you with valuable guidance and support as you learn to use Dialogflow CX.
Browse courses on Virtual Agent
Show steps
  • Identify the skills or knowledge you want to develop
  • Search for potential mentors who have those skills or knowledge
  • Reach out to potential mentors and ask if they are willing to mentor you
Follow a tutorial on using Dialogflow CX for virtual agent development
Following a tutorial will provide you with step-by-step instructions on how to use Dialogflow CX to create a virtual agent.
Browse courses on Virtual Agent
Show steps
  • Find a tutorial on Dialogflow CX
  • Follow the steps in the tutorial to create a virtual agent
  • Test your virtual agent
Five other activities
Expand to see all activities and additional details
Show all eight activities
Create a virtual agent using Dialogflow CX
Creating a virtual agent will help you apply the concepts you learn in the course and gain hands-on experience with Dialogflow CX.
Browse courses on Virtual Agent
Show steps
  • Set up your Dialogflow CX account
  • Create a new virtual agent
  • Design the conversation flow for your virtual agent
  • Train your virtual agent
  • Test and deploy your virtual agent
Write a blog post about your experience developing a virtual agent using Dialogflow CX
Writing a blog post will help you reflect on your learning and share your knowledge with others.
Browse courses on Virtual Agent
Show steps
  • Choose a topic for your blog post
  • Write your blog post
  • Publish your blog post
Volunteer for a project that involves using Dialogflow CX
Volunteering will provide you with valuable hands-on experience and allow you to contribute to a real-world project.
Browse courses on Virtual Agent
Show steps
  • Find a volunteer opportunity that involves using Dialogflow CX
  • Apply for the volunteer opportunity
  • Complete the volunteer project
Create a portfolio of virtual agents that you have developed using Dialogflow CX
Creating a portfolio will showcase your skills and knowledge of Dialogflow CX and make it easier for you to find work as a virtual agent developer.
Browse courses on Virtual Agent
Show steps
  • Select the virtual agents that you want to include in your portfolio
  • Create a website or online portfolio to showcase your work
  • Add your virtual agents to your portfolio
Participate in a hackathon or competition that involves using Dialogflow CX
Participating in a hackathon or competition will challenge you to think creatively and apply your skills to solve a problem.
Browse courses on Virtual Agent
Show steps
  • Find a hackathon or competition that involves using Dialogflow CX
  • Register for the hackathon or competition
  • Work on your project
  • Submit your project

Career center

Learners who complete Virtual Agent Development in Dialogflow CX for Software Devs will develop knowledge and skills that may be useful to these careers:
Software Developer
The most obvious career choice if you wish to be a Software Developer is to take the course "Virtual Agent Development in Dialogflow CX for Software Devs". It provides the programming skills necessary for a foundational role in this career. This course is an excellent way to build the foundation and knowledge needed to work as a Software Developer.
See salaries and explore the career path for Software Developer
Web Developer
If you're interested in becoming a Web Developer, "Virtual Agent Development in Dialogflow CX for Software Devs" may be useful. While this course doesn't cover all the tools used by Web Developers, it does teach some of the fundamental skills that are foundational for Web Development.
See salaries and explore the career path for Web Developer
Data Analyst
In order to prepare for a career as a Data Analyst, a course like "Virtual Agent Development in Dialogflow CX for Software Devs" may be useful. It will help you build a foundation in data parsing and handling, which are important skills for Data Analysts.
See salaries and explore the career path for Data Analyst
Database Administrator
If you want to become a Database Administrator, you should take the course "Virtual Agent Development in Dialogflow CX for Software Devs". This course can help you learn some of the basic skills needed for this career, like data handling and data management.
See salaries and explore the career path for Database Administrator
Business Analyst
To succeed as a Business Analyst, it is helpful to have a strong understanding of data management and handling. You can develop these skills by taking a course like "Virtual Agent Development in Dialogflow CX for Software Devs".
See salaries and explore the career path for Business Analyst
Technical Writer
"Virtual Agent Development in Dialogflow CX for Software Devs" may be helpful if you want to pursue a career as a Technical Writer. This course will teach you how to convey technical information in a way that is easy to understand, an important skill for Technical Writers.
See salaries and explore the career path for Technical Writer
UX Designer
"Virtual Agent Development in Dialogflow CX for Software Devs" may be useful for someone who wishes to become a UX Designer. This course will teach you the basics of programming and data handling, skills that are useful for UX Designers.
See salaries and explore the career path for UX Designer
Product Manager
Product Managers need to have a good understanding of the technical aspects of product development. Taking a course like "Virtual Agent Development in Dialogflow CX for Software Devs" can help Product Managers build this understanding.
See salaries and explore the career path for Product Manager
Project Manager
Project Managers often need to work with technical teams. Taking a course like "Virtual Agent Development in Dialogflow CX for Software Devs" can help Project Managers learn the basics of programming and data handling, which can make it easier to communicate with technical teams.
See salaries and explore the career path for Project Manager
Computer Network Architect
Computer Network Architects need to have a strong understanding of data handling and management. Taking a course like "Virtual Agent Development in Dialogflow CX for Software Devs" can help Computer Network Architects build this understanding.
See salaries and explore the career path for Computer Network Architect
Information Security Analyst
"Virtual Agent Development in Dialogflow CX for Software Devs" may be useful for those who want to work as an Information Security Analyst. The course covers topics like data handling and management, which are important for Information Security Analysts.
See salaries and explore the career path for Information Security Analyst

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Virtual Agent Development in Dialogflow CX for Software Devs.
Cover image
The Conversational Interface
Save
Provides a comprehensive overview of the artificial intelligence for human-computer communication.
The Conversational Interface
Paperback
Check
The Conversational Interface
Kindle Edition
Check
Cover image
Speech and Language Processing. An Introduction to...
Save
Provides a comprehensive overview of the speech and language processing.
Speech and Language Processing An Introduction to...
Paperback
$$
Cover image
Probabilistic Machine Learning
Save
Provides a comprehensive overview of the machine learning from a probabilistic perspective.
Probabilistic Machine Learning: Advanced Topics...
Hardcover
$$$$
Cover image
Probabilistic Graphical Models
Save
Provides a comprehensive overview of the probabilistic graphical models.
Probabilistic Graphical Models: Principles and...
Hardcover
$$$$
Probabilistic Graphical Models: Principles and...
Kindle Edition
$$$
Cover image
Deep Learning
Save
Provides a comprehensive overview of the deep learning.
Deep Learning
Paperback
$$$
Deep Learning (Adaptive Computation and Machine...
Hardcover
$$$
Deep Learning (Adaptive Computation and Machine...
Kindle Edition
$$$
Cover image
Reinforcement Learning, second edition
Save
Provides a comprehensive overview of the reinforcement learning from an introduction.
Reinforcement Learning, second edition: An...
Hardcover
$$$
Reinforcement Learning, second edition: An...
Kindle Edition
$$$

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Course image
Time
9 hours
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
This course belongs to a collection called Customer Experiences with Contact Center AI - Dialogflow CX. It's comprised of four courses:
  1. Virtual Agent Development in Dialogflow CX for Citizen Devs
  2. Virtual Agent Development in Dialogflow CX for Software Devs (viewing)
  3. Contact Center AI: Conversational Design Fundamentals
  4. Contact Center AI: Operations and Implementation
Good to know
Develops skills related to coding and artificial intelligence, highly relevant to fields such as computer programming, website design, and machine learning
Strengthens foundations related to virtual agent development, useful for understanding how to build more customized customer conversational solutions
Suitable for learners comfortable with software development and coding, particularly knowledge of programming languages like C++ or Python
Part of a series on customer experiences with Contact Center AI, implying a comprehensive approach to the topic
Requires prior completion of the 'Virtual Agent Development in Dialogflow CX for Citizen Devs' course, potentially limiting accessibility for those new to the subject
Offered by Google Cloud Training, suggesting access to industry-recognized experts and up-to-date knowledge in the field of cloud computing
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