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Virtual Agent

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May 1, 2024 4 minute read

Virtual agents are computer programs that simulate human conversation through text or voice. They are used to provide customer service, answer questions, and perform other tasks that would normally require a human agent. Virtual agents are becoming increasingly popular as a way to provide faster and more efficient customer service. They can be used to handle a wide range of tasks, including answering questions about products or services, processing orders, and resolving complaints.

Benefits of Learning About Virtual Agents

There are many benefits to learning about virtual agents. These benefits include:

Path to Virtual Agent

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We've curated two courses to help you on your path to Virtual Agent. Use these to develop your skills, build background knowledge, and put what you learn to practice.

Sorted from most relevant to least relevant:

Building Virtual Agent Fulfillment

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Setting up ServiceNow Virtual Agent

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Reading list

We've selected three books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Virtual Agent.

Human-Machine Reconfigurations

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Provides a thought-provoking exploration of the future of human-computer interaction in the context of virtual agents. It covers topics such as the ethical and social implications of virtual agents and the potential for virtual agents to transform the way we interact with the world around us. Written by a leading anthropologist, this book is an essential read for anyone interested in the future of virtual agents.

Human-Machine Reconfigurations: Plans and Situated...

Paperback

[(Human-machine Reconfigurations: Plans and...

Unknown Binding

$$$$

Human-Machine Reconfigurations: Plans and Situated...

Hardcover

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Human-Machine Reconfigurations: Plans and Situated...

Kindle Edition

Conversational UX Design

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Provides a technical overview of the architecture and design of conversational AI systems. It is particularly useful for those looking to build and deploy scalable and reliable virtual agents.

Conversational UX Design: A Practitioner's Guide to...

Paperback

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Studies in Conversational UX Design (Human–Computer...

Hardcover

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Conversational UX Design: A Practitioner's Guide to...

Kindle Edition

Studies in Conversational UX Design (Human–Computer...

Kindle Edition

$$$$

Amazon Alexa

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Provides a practical guide to building virtual assistants using popular platforms such as Google Assistant and Amazon Alexa. It is particularly useful for developers looking to quickly get started with building and deploying virtual agents.

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