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Microsoft

By the end of the course, you will be able to:

-* Collect and analyze market data to identify product gaps and opportunities.

*Conduct thorough competitive analysis to gain insights into competitors' strategies.

*Complete a final project that explains the ability to conduct market research and competitive analysis.

-Apply B2B market research methodologies using Microsoft tools

-Analyze enterprise customer needs and market trends

A Microsoft 365 license or free trial is needed to complete the course activities.

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What's inside

Syllabus

Applying market research for product success
In this module, you will learn how to effectively apply market research techniques to make informed product decisions and drive success.
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Career center

Learners who complete Market Research and Competitive Analysis will develop knowledge and skills that may be useful to these careers:
Market Research Analyst
The "Market Research and Competitive Analysis" course is foundational for a Market Research Analyst. Learners gain direct experience collecting and analyzing market data to identify opportunities, a core responsibility of this role. The focus on B2B market research methodologies and analyzing enterprise customer needs directly prepares for real-world research projects. Understanding consumer behavior and segmentation, and mastering competitive analysis techniques, are central to providing actionable market intelligence. The final project specifically tasks learners with demonstrating their ability to conduct impactful market research, solidifying their readiness for this career path.
AI Product Manager
The "Market Research and Competitive Analysis" course offers exceptionally relevant content for an AI Product Manager, particularly through its dedicated module on AI product market dynamics and ecosystem analysis. This module directly addresses understanding the unique challenges and opportunities in this rapidly evolving market, including evaluating consumer trust and navigating complex regulatory environments. Coupled with core skills in identifying market gaps, analyzing enterprise customer needs, and conducting competitive analysis, learners are well-equipped to develop data-driven strategies for successful AI products. This role typically requires an advanced degree.
Competitive Intelligence Analyst
A Competitive Intelligence Analyst thrives on understanding rivals, and this course provides extensive training in competitive analysis techniques. The modules specifically cover uncovering key insights about rivals to gain a strategic advantage, directly aligning with this role's purpose. Learners will be well-equipped to conduct thorough competitive analysis and gain insights into competitors' strategies, a direct learning objective. Understanding market trends and product gaps, as covered in the course, significantly enhances an analyst's ability to contextualize competitor actions and help develop robust counter-strategies for their organization.
Customer Insights Analyst
The "Market Research and Competitive Analysis" course is highly relevant for a Customer Insights Analyst. Learners will delve into consumer behavior and segmentation, learning to analyze motivations and segment the market into distinct customer groups. The course also teaches how to create buyer personas, which are crucial for deeply understanding customer characteristics and preferences. The ability to analyze enterprise customer needs and market trends directly translates to generating valuable insights that can inform customer-centric strategies, improve product offerings, and enhance the overall customer experience for any organization.
Product Manager
A Product Manager is deeply involved in identifying market gaps and opportunities to generate innovative product ideas. This course helps build a foundation in understanding enterprise customer needs and market trends, which are critical for defining product roadmaps and feature prioritization. The training in consumer behavior and segmentation helps in creating buyer personas vital for product targeting and user empathy. Furthermore, the module on AI product market dynamics and ecosystem analysis is particularly relevant for those aspiring to manage cutting-edge products, preparing them to evaluate consumer trust and navigate complex regulatory environments successfully.
Product Marketing Manager
The role of a Product Marketing Manager is inherently strategic and market-driven. This course provides comprehensive skills in market research and competitive analysis, which are essential for defining product positioning, messaging, and go-to-market strategies. Learners will understand how to analyze consumer behavior and segmentation, enabling them to create effective buyer personas and tailor marketing initiatives. The ability to identify market gaps and opportunities, combined with insights into competitors' strategies, directly supports crafting compelling value propositions and developing strategic plans for new and existing products.
Strategy Consultant
A Strategy Consultant frequently tackles questions of market entry, competitive differentiation, and growth, making the "Market Research and Competitive Analysis" course highly relevant. The course equips individuals with the ability to gather and interpret market data to identify product gaps and opportunities, and to conduct thorough competitive analysis. These are foundational skills for advising clients on strategic pathways and offering robust recommendations. The emphasis on making data-driven decisions and developing strategies that address real market needs directly mirrors the core responsibilities of a consultant. This role typically requires an advanced degree.
Business Development Manager
A Business Development Manager actively seeks new opportunities, and this course provides valuable skills in identifying market gaps and opportunities. The training in B2B market research methodologies and analyzing enterprise customer needs and market trends is particularly relevant for understanding potential client landscapes and emerging needs. The ability to conduct thorough competitive analysis also helps in positioning offerings effectively against rivals, identifying strategic partnerships, and uncovering new market entry points, directly supporting growth initiatives and expansion strategies for the business.
Innovation Manager
An Innovation Manager thrives on identifying market gaps and opportunities to generate innovative product ideas, which is a central theme of this course. The training in market research helps build a foundation for understanding unmet needs, emerging trends, and technological shifts. The module on AI product market dynamics and ecosystem analysis is especially relevant for managers seeking to innovate in rapidly evolving technological landscapes, preparing them to assess new ventures. The course helps develop strategies that address real market needs and drive product success, a key component of successful innovation management.
Brand Manager
A Brand Manager relies heavily on understanding market dynamics and consumer perceptions to shape a strong brand identity. This course helps build a foundation in consumer behavior and segmentation, enabling the creation of detailed buyer personas crucial for targeted brand messaging and positioning. The skills gained in competitive analysis techniques are vital for understanding how a brand stands against rivals and for identifying unique opportunities for differentiation. Analyzing market trends and developing strategies based on real market needs directly supports building a robust and resilient brand presence in the market.
Growth Marketing Manager
A Growth Marketing Manager leverages data and strategic insights to drive user acquisition and retention. The "Market Research and Competitive Analysis" course provides skills in identifying market gaps and opportunities, which can inform new growth avenues and user segments. Understanding consumer behavior and segmentation allows for targeted campaign development and optimization, leading to more efficient marketing spend. The ability to make data-driven decisions and develop strategies that address real market needs directly supports the core functions of a Growth Marketing Manager in scaling user bases and improving engagement metrics.
Business Intelligence Analyst
A Business Intelligence Analyst will find this course's emphasis on gathering and interpreting market data particularly useful. The ability to collect and analyze market data to identify product gaps and opportunities is directly applicable to understanding market performance and competitive landscapes. The course's use of Microsoft tools for B2B market research methodologies aligns with common industry practices in data analysis and reporting. While a Business Intelligence Analyst deals with a broader scope of business data, the specific training in analyzing enterprise customer needs and market trends helps build a foundation for deriving strategic insights necessary for this role.
Data Analyst
The skills developed in "Market Research and Competitive Analysis" are highly transferable to a Data Analyst role, particularly for those focused on market or customer-centric data. Learners will practice collecting and analyzing market data to identify opportunities, which is a core analytical skill essential for extracting meaningful insights. The course helps build a foundation in interpreting market trends, consumer behavior, and segmentation data, all of which are common tasks for a Data Analyst. The practical application of B2B market research methodologies using Microsoft tools further contributes to hands-on data handling experience.
Strategic Account Manager
For a Strategic Account Manager, the "Market Research and Competitive Analysis" course may be useful in deepening their understanding of client contexts and competitive landscapes. The course specifically covers B2B market research methodologies and analyzing enterprise customer needs and market trends, which are critical for understanding strategic clients' businesses and industries in depth. The ability to conduct thorough competitive analysis can also help in positioning solutions effectively against alternatives and identifying potential areas for collaboration or expansion within an existing account, fostering long-term strategic partnerships.
User Experience Researcher
For a User Experience Researcher, the "Market Research and Competitive Analysis" course may be useful by providing a strong foundation in understanding user needs and behaviors. The modules on consumer behavior and segmentation are directly applicable, as they focus on analyzing motivations and segmenting markets based on user attributes. Learners will also gain experience creating buyer personas, a critical tool for User Experience Researchers to empathize with and represent target users accurately. Analyzing enterprise customer needs and market trends helps contextualize user research within broader business objectives and market landscapes.

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Market Research and Competitive Analysis.
The third edition of the essential guide to data wrangling with pandas, NumPy, and Jupyter in Python. Updated for newer versions of the libraries, this book remains a core resource for anyone performing data analysis in Python. It widely used textbook and reference for its clear explanations and practical examples.
Widely used textbook in university programs for its comprehensive and practical approach to market research. It covers the entire market research process with a strong emphasis on application and managerial decision-making. It is particularly useful for gaining a broad understanding and deepening one's knowledge, and serves as a valuable reference tool. The book includes detailed sections on both qualitative and quantitative methods, making it suitable for students and professionals alike.
This widely recognized and frequently updated textbook that provides a broad and deep understanding of consumer behavior. It covers foundational theories, research, and real-world examples, making it suitable for both undergraduate and graduate students, as well as a comprehensive reference for professionals. The book is commonly used in academic institutions and is valuable for solidifying an understanding of the topic.
Is considered a foundational text for understanding the unique challenges of marketing innovative products to different customer segments in B2B markets. It provides a framework for identifying and targeting the 'early majority' and is essential for anyone looking to bridge the gap between early adoption and mainstream market success. While first published in 1991, its principles remain highly relevant and it is widely referenced in B2B marketing and sales.
A comprehensive textbook covering the breadth of consumer behavior topics, from psychological and sociological influences to decision-making processes. It is widely used in academic settings and provides a strong foundation for understanding the subject. Suitable as a primary textbook for undergraduate and graduate programs.
Provides practical techniques for integrating customer discovery into the product development process. It emphasizes continuous learning and experimentation to ensure that teams are building the right products. It's highly relevant for deepening one's understanding of how to continuously inform product strategy with customer insights and is valuable as a practical reference.
Provides a comprehensive guide to Account-Based Marketing (ABM), a key contemporary strategy in B2B marketing focused on targeting high-value accounts. It offers practical steps and frameworks for implementing ABM and is highly relevant for marketers looking to deepen their understanding of this approach.
Offers practical guidance on creating and evolving product strategies and roadmaps specifically for digital products. It provides a clear framework and techniques for product managers. It's highly relevant for both gaining a broad understanding and deepening one's knowledge of practical product strategy development.
Provides a comprehensive overview of market segmentation and positioning. It covers everything from the basics of market segmentation to the latest trends in positioning. It great resource for marketers who want to learn more about how to segment their markets and target their marketing campaigns more effectively.
Provides a foundational understanding of the fundamental principles of data science and the data-analytic thinking necessary for extracting value from data in a business context. It is highly relevant for undergraduate business analytics programs and working professionals. It serves as a useful reference for understanding the business applications of data analysis and is commonly used as a textbook.
This handbook provides a comprehensive overview of market research, suitable for both deepening understanding and serving as a reference. It covers a wide range of topics and is valuable for graduate students and professionals. The authors are well-regarded in the field, adding to the book's authority.
A follow-up to 'Inspired,' this book focuses on the leadership and organizational aspects necessary to build successful product teams and foster innovation. It delves into creating an environment where product teams can thrive and deliver extraordinary products. It's highly relevant for those looking to deepen their understanding of product strategy beyond the individual product level and into organizational dynamics.
Delves into the fascinating world of behavioral economics and how irrationality influences our decisions, including consumer choices. It's an excellent resource for gaining a deeper understanding of the psychological underpinnings of consumer behavior and is accessible to a wide audience, from high school students to professionals. It provides valuable insights beyond traditional economic models.
Provides a practical guide to customer segmentation and clustering using R. It covers everything from the basics of data analysis to the latest techniques in customer segmentation. It valuable resource for marketers who want to learn more about how to use R to segment their markets and target their marketing campaigns more effectively.
Challenges traditional sales approaches in the B2B space and introduces the 'Challenger' profile, which focuses on teaching customers new insights and tailoring communication. It's a valuable read for understanding modern B2B sales dynamics and how marketing can support a more assertive and value-driven sales process. It's commonly used by sales and marketing professionals.
Offers an accessible introduction to Account-Based Marketing (ABM), explaining its principles and how to get started. It's a good resource for those new to ABM and looking for a clear, practical guide.
Building on the Jobs to Be Done theory, this book explores how understanding what jobs customers are trying to get done can lead to successful innovation. It provides case studies and practical advice on applying JTBD to product strategy. It's highly relevant for deepening one's understanding of customer-centric innovation.
Provides a detailed examination of various methods and techniques for analyzing business and competitive data. It's a strong resource for those seeking to deepen their analytical skills in competitive intelligence.
Delves into the Jobs to Be Done (JTBD) theory, a framework for understanding customer needs and driving innovation. It provides a detailed approach to applying JTBD in practice. It's highly relevant for deepening one's understanding of a powerful customer-centric approach to product strategy.
Considered a classic in marketing strategy, 'Positioning' offers timeless insights into how products and brands are perceived in the minds of consumers. While not strictly a market research 'how-to,' it provides crucial context for understanding the outcomes and applications of market research. It's a must-read for anyone in marketing or market research.
Offers a comprehensive review of various analytical methods used in business and competitive analysis. It provides structured approaches and case studies, making it a useful reference tool for applying different techniques. This book is suitable for those looking to deepen their understanding of practical analysis methods. The second edition provides updated techniques and additional methods.
A foundational text in social psychology, this book outlines six principles of persuasion that are highly relevant to understanding how consumers are influenced. While not solely focused on consumer behavior, its principles are directly applicable and provide valuable background knowledge for anyone studying the topic. It's a classic that is widely referenced and easy to understand.
Comprehensive textbook often used in academic settings for B2B marketing. It covers foundational concepts of understanding business markets, creating value, and building relationships, making it excellent for gaining a broad understanding.
Focuses on the crucial skill of communicating insights from data effectively through compelling visualizations. is highly relevant for all levels, emphasizing the importance of clear and impactful data presentation. It is valuable additional reading that complements technical data analysis skills.
A collection of influential articles from Harvard Business Review covering various aspects of strategy, including competitive forces and differentiation. It provides a concise overview of key strategic concepts relevant to competitive analysis.
Focuses specifically on developing and implementing digital marketing strategies for B2B companies. It covers various digital channels and tactics relevant to reaching and engaging business audiences online.
Addresses the common pitfall of organizations focusing solely on building features rather than delivering value to customers. It outlines how to build a product organization that is outcome-oriented and customer-centric. It's highly relevant for deepening one's understanding of organizational challenges in product strategy.
An updated edition of a key content marketing book, this version incorporates the latest strategies and tools relevant to the current digital landscape, including Web3. It's a valuable resource for B2B marketers focused on developing a robust content strategy.
Addresses contemporary topics in market research, particularly the impact of big data and marketing analytics. It's valuable for understanding how new technologies are changing the field. This book is suitable for advanced undergraduates, graduate students, and professionals seeking to stay current with trends.
Bridges the gap between statistical theory and its practical application in data science using R and Python. It focuses on the statistical concepts most relevant to data scientists and provides code examples. It's a useful reference and learning resource for those applying statistics in their work.
Focuses on the practical application of competitive intelligence to mitigate risks and identify opportunities. It dispels common myths about competitive intelligence and highlights its broader value beyond just competitor analysis. It's a valuable read for understanding the strategic importance of intelligence gathering.
Delves into the specifics of creating and executing a content marketing strategy tailored for B2B audiences. It's a valuable resource for marketers looking to leverage content effectively in their B2B efforts.
Bridges the gap between academic research in consumer psychology and practical marketing applications. It explains how unconscious processes influence purchasing decisions and provides actionable insights for marketers. It's a useful reference for professionals and can deepen the understanding of consumer motivations for graduate students.
Emphasizes the importance of answering customers' questions honestly and directly through content marketing to build trust and generate leads. It's a practical guide for developing a content strategy that aligns with the modern B2B buyer's journey and is valuable for understanding inbound marketing principles. While not solely B2B focused, its principles are highly applicable.
Provides a framework for understanding what constitutes a good strategy versus a bad one. It emphasizes the importance of a coherent and focused approach to tackling challenges. While not solely focused on product strategy, its principles are directly applicable to developing robust product strategies. It's valuable for gaining a deeper understanding of strategic thinking.
This practical guide teaches you how to conduct effective customer interviews to get honest and unbiased feedback. It's crucial for validating product ideas and informing product strategy. It's valuable for anyone involved in product discovery and customer research.
Provides a step-by-step guide to applying Lean principles to product development. It focuses on creating Minimum Viable Products (MVPs) and using customer feedback to iterate. It's highly relevant for deepening one's understanding of practical Lean product strategy techniques.
Offers a new way of thinking about data science and ethics informed by intersectional feminist thought. It challenges existing power structures within data and explores how data can be used to work towards justice. It's highly relevant for contemporary discussions around fairness and bias in data analysis.
A comprehensive guide covering the entire competitive intelligence process, from collection to analysis and building a corporate intelligence function. It's a valuable reference tool for anyone involved in competitive intelligence activities.
Provides a guide for B2B executives on driving growth through effective business and marketing practices, highlighting the differences between B2B and B2C marketing. It's a useful resource for understanding strategic B2B marketing from a leadership perspective.
Provides a strategic framework for B2B marketing, focusing on differentiation, development, and customer engagement. It's a good resource for developing a comprehensive B2B marketing strategy.
Emphasizes the growing importance of customer experience (CX) in the B2B landscape and provides practical guidance on creating exceptional CX throughout the customer journey. It's valuable for marketers looking to differentiate through customer relationships.
Examines the science behind why certain products, ideas, and behaviors become popular and spread. It's highly relevant to contemporary consumer behavior, particularly in the digital age, and offers practical insights for marketers and anyone interested in word-of-mouth and social influence. It's accessible and engaging for all audience levels.
While not specific to marketing, this book foundational text in research design, covering qualitative, quantitative, and mixed methods. It is essential for anyone conducting market research to understand rigorous research methodologies. It's particularly useful for university students and professionals involved in designing research projects.
Challenges the traditional idea of sustainable competitive advantage in fast-changing markets and proposes a new approach based on transient advantages. It's highly relevant for understanding contemporary competitive dynamics.

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