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Tricia Bagley
and
Freedom Learning Group
By the end of this project, you will be able to leverage a critical path approach to build a practical user experience map that identifies the key interaction moments that influence a customer’s success achieving the goals, so that resources can be...
Read more
By the end of this project, you will be able to leverage a critical path approach to build a practical user experience map that identifies the key interaction moments that influence a customer’s success achieving the goals, so that resources can be...
Read more
By the end of this project, you will be able to leverage a critical path approach to build a practical user experience map that identifies the key interaction moments that influence a customer’s success achieving the goals, so that resources can be strategically applied to the most critical touchpoints.
To do this you will gain hands-on experience diagramming a user experience to identify a customer’s and brand’s critical path to success in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Register for this course and see more details by visiting:
OpenCourser.com/course/on2gmn/take
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Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Helps learners build a practical user experience map that can be used for strategic planning
Teaches the critical path approach to user experience design
Provides hands-on experience using the Miro online visual collaboration platform
Suitable for learners based in the North America region
Save this course
Save Take a Critical Path Approach to UX Maps in Miro to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Take a Critical Path Approach to UX Maps in Miro with these
activities:
Find a mentor to provide guidance and support
Show steps
Having a mentor can provide invaluable guidance and support throughout your UX design journey.
Show steps
-
Identify potential mentors in your field
-
Reach out to mentors and request their support
-
Set up regular meetings or communication channels
Review core UX design principles
Show steps
Revisiting core UX design principles will help strengthen your foundation and set you up for success in this course.
Show steps
-
Read articles and blog posts on UX design principles
-
Watch videos on UX design best practices
-
Complete online tutorials on UX design principles
Review basic research methods and data analysis techniques
Show steps
Reviewing basic research methods and data analysis techniques will help you understand the importance of user research in UX design.
Show steps
-
Read articles or textbooks on research methods
-
Complete online tutorials on data analysis techniques
-
Apply your knowledge to a small-scale UX research project
Five other activities
Expand to see all activities and additional details
Show all eight activities
Attend a UX design meetup or conference
Show steps
Networking with fellow UX designers can expand your knowledge, provide new perspectives, and help you stay updated on industry trends.
Show steps
-
Find a UX design meetup or conference in your area
-
Attend the event and engage with speakers and attendees
-
Follow up with interesting contacts you meet
Follow along with a UX design case study
Show steps
Analyzing a real-world UX design case study will provide valuable insights and help you apply principles to practice.
Show steps
-
Find a UX design case study that aligns with your interests
-
Review the case study and identify the key UX design principles
-
Write a summary of the case study, highlighting your key takeaways
Practice creating user flows and user journey maps
Show steps
Creating user flows and user journey maps is an essential skill for UX designers. This activity will provide hands-on practice and improve your proficiency.
Show steps
-
Choose a scenario and create a user flow
-
Create a user journey map based on your user flow
-
Share your work with a peer or mentor for feedback
Collaborate with a peer on a UX design project
Show steps
Collaborating with a peer on a UX design project can provide valuable experience and help you develop your teamwork skills.
Show steps
-
Find a peer with complementary skills and interests
-
Choose a UX design project to work on together
-
Divide the work and collaborate on deliverables
-
Present your project to the class or a small group
Design a prototype for a user interface
Show steps
Creating a prototype for a user interface will allow you to apply your skills and demonstrate your understanding of the course concepts.
Show steps
-
Choose a simple app or website to design
-
Create a low-fidelity prototype using wireframing tools
-
Test your prototype with users and gather feedback
-
Refine your prototype based on feedback
Find a mentor to provide guidance and support
Show steps
Having a mentor can provide invaluable guidance and support throughout your UX design journey.
Show steps
Show steps
Show steps
- Identify potential mentors in your field
- Reach out to mentors and request their support
- Set up regular meetings or communication channels
Review core UX design principles
Show steps
Revisiting core UX design principles will help strengthen your foundation and set you up for success in this course.
Show steps
Show steps
Show steps
- Read articles and blog posts on UX design principles
- Watch videos on UX design best practices
- Complete online tutorials on UX design principles
Review basic research methods and data analysis techniques
Show steps
Reviewing basic research methods and data analysis techniques will help you understand the importance of user research in UX design.
Show steps
Show steps
Show steps
- Read articles or textbooks on research methods
- Complete online tutorials on data analysis techniques
- Apply your knowledge to a small-scale UX research project
Five other activities
Expand to see all activities and additional details
Show all eight activities
Attend a UX design meetup or conference
Show steps
Networking with fellow UX designers can expand your knowledge, provide new perspectives, and help you stay updated on industry trends.
Show steps
Show steps
Show steps
- Find a UX design meetup or conference in your area
- Attend the event and engage with speakers and attendees
- Follow up with interesting contacts you meet
Follow along with a UX design case study
Show steps
Analyzing a real-world UX design case study will provide valuable insights and help you apply principles to practice.
Show steps
Show steps
Show steps
- Find a UX design case study that aligns with your interests
- Review the case study and identify the key UX design principles
- Write a summary of the case study, highlighting your key takeaways
Practice creating user flows and user journey maps
Show steps
Creating user flows and user journey maps is an essential skill for UX designers. This activity will provide hands-on practice and improve your proficiency.
Show steps
Show steps
Show steps
- Choose a scenario and create a user flow
- Create a user journey map based on your user flow
- Share your work with a peer or mentor for feedback
Collaborate with a peer on a UX design project
Show steps
Collaborating with a peer on a UX design project can provide valuable experience and help you develop your teamwork skills.
Show steps
Show steps
Show steps
- Find a peer with complementary skills and interests
- Choose a UX design project to work on together
- Divide the work and collaborate on deliverables
- Present your project to the class or a small group
Design a prototype for a user interface
Show steps
Creating a prototype for a user interface will allow you to apply your skills and demonstrate your understanding of the course concepts.
Show steps
Show steps
Show steps
- Choose a simple app or website to design
- Create a low-fidelity prototype using wireframing tools
- Test your prototype with users and gather feedback
- Refine your prototype based on feedback
Career center
Learners who complete Take a Critical Path Approach to UX Maps in Miro will develop knowledge and skills
that may be useful to these careers:
User Experience Designer
User Experience Designer
User Experience Designers specialize in creating and testing user interfaces for websites, software, and other digital platforms. This course can help you develop the skills needed to create user experiences that are both effective and enjoyable, and ensure that the customer's journey is seamless.
Customer Experience Manager
Customer Experience Manager
Customer Experience Managers are responsible for creating and implementing strategies to improve customer satisfaction. They work with a variety of departments, including marketing, sales, and customer service, to ensure that customers have a positive experience at every touchpoint.
Design Researcher
Design Researcher
Design Researchers study human behavior to create better products and services. By understanding how people use products, they can help UX Designers create more intuitive and user-friendly experiences.
Product Manager
Product Manager
Product Managers are responsible for overseeing the development and launch of new products. They work closely with engineers, designers, and marketers to ensure that the customer's needs are met.
Service Designer
Service Designer
Service Designers create and improve services. They use human-centered design principles to understand how people interact with services.
User Researcher
User Researcher
User Researchers use research methods to understand how users interact with products and services. By gathering and analyzing data, they can help UX Designers create more effective user experiences.
UX Engineer
UX Engineer
UX Engineers work with UX Designers to create prototypes and implement user experience designs. With their technical expertise, they can ensure that the user experience is both functional and visually appealing.
Interaction Designer
Interaction Designer
Interaction Designers create interactive experiences for websites, software, and other digital platforms. They work closely with UX Designers to create interfaces that are both usable and enjoyable.
Information Architect
Information Architect
Information Architects create and organize the structure and content of websites, software, and other digital platforms. They work closely with UX Designers to create user-friendly interfaces.
Sales Manager
Sales Manager
Sales Managers lead sales teams and develop sales strategies. By understanding the customer's journey, they can help their teams close more deals.
Marketing Manager
Marketing Manager
Marketing Managers develop and execute marketing campaigns to promote products and services. By understanding the customer's journey, they can create more effective marketing campaigns.
Scrum Master
Scrum Master
Scrum Masters facilitate Scrum projects and help the team adhere to Scrum principles. By understanding the customer's journey, they can help the team create more effective products.
Agile Coach
Agile Coach
Agile Coaches help organizations adopt agile methodologies. By understanding the customer's journey, they can help organizations create more value for their customers.
Customer Service Manager
Customer Service Manager
Customer Service Managers lead customer service teams and develop customer service strategies. By understanding the customer's journey, they can help their teams provide better customer service.
Product Owner
Product Owner
Product Owners define and manage the backlog for software development projects. By understanding the customer's journey, they can help the team create more valuable products.
For more career information including salaries, visit:
OpenCourser.com/course/on2gmn/take
Reading list
We've selected 13 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Take a Critical Path Approach to UX Maps in Miro.
Leah Buley's book practical guide for UX professionals working independently. offers great additional insights for those in this course who may be working alone on a project or are interested in UX as a career.
Cole Nussbaumer Knaflic's book provides a comprehensive overview of UX mapping, focusing on how to communicate data effectively. great supplemental read for those working on data-related projects or for those interested in the intersection between storytelling and data.
Steve Krug's book classic in the field of UX design. provides practical advice on how to make websites and applications more user-friendly.
Save
Jakob Nielsen's book comprehensive guide to usability engineering, a critical part of the UX design process. will be of great benefit to those interested in developing the technical skills used by UX designers and key reference for the industry.
Don Norman's book classic in the field of design. provides insightful commentary on how design affects the user experience. While this book is not UX specific, it will aid in developing an understanding of design principles that apply to UX.
Dan Saffer's book focuses on the importance of microinteractions in UX design. is geared toward those interested in further developing their skills in the microcopy and UX design aspects of web and application design.
Louis Rosenfeld, Peter Morville, and Jorge Arango's book provides a comprehensive guide to information architecture, a fundamental aspect of UX design. valuable reference for those interested in expanding their knowledge of the field and its real-world application.
Jesse James Garrett's book foundational work in the field of UX design. provides a comprehensive overview of the UX design process.
Save
Jaime Levy's book provides a practical guide to UX strategy. is helpful for those interested in understanding how to implement UX design within an organizational context.
Thomas A. Powell's book provides a comprehensive guide to web design. has a wide scope, but it is geared toward those interested in developing the technical skills used by UX designers. This book great reference text for a variety of web development topics.
Save
Rob Percival's book provides a comprehensive guide to frontend development. Like Powell's "Web Design" text, this book is geared toward those interested in the technical skills and tools used by UX designers.
Save
Lea Verou's book comprehensive guide to CSS. provides in-depth commentary on CSS and its application in web design. This text great supplement to other books on this list, but it is recommended for those with a fundamental understanding of CSS.
Jon Duckett's book provides a comprehensive guide to JavaScript. great resource for those interested in learning more about the technical aspects of web design.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/on2gmn/take
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Time
2 hours
Via
Coursera
Institution
Coursera Project Network
Instructors
Tricia Bagley
Freedom Learning Group
Good to know
Helps learners build a practical user experience map that can be used for strategic planning
Teaches the critical path approach to user experience design
Provides hands-on experience using the Miro online visual collaboration platform
Suitable for learners based in the North America region
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