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Take a Critical Path Approach to UX Maps in Miro

Tricia Bagley and Freedom Learning Group

By the end of this project, you will be able to leverage a critical path approach to build a practical user experience map that identifies the key interaction moments that influence a customer’s success achieving the goals, so that resources can be strategically applied to the most critical touchpoints. To do this you will gain hands-on experience diagramming a user experience to identify a customer’s and brand’s critical path to success in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same...

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Helps learners build a practical user experience map that can be used for strategic planning

Teaches the critical path approach to user experience design

Provides hands-on experience using the Miro online visual collaboration platform

Suitable for learners based in the North America region

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Take a Critical Path Approach to UX Maps in Miro with these activities:

Find a mentor to provide guidance and support

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Having a mentor can provide invaluable guidance and support throughout your UX design journey.

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Identify potential mentors in your field
Reach out to mentors and request their support
Set up regular meetings or communication channels

Review core UX design principles

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Revisiting core UX design principles will help strengthen your foundation and set you up for success in this course.

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Read articles and blog posts on UX design principles
Watch videos on UX design best practices
Complete online tutorials on UX design principles

Review basic research methods and data analysis techniques

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Reviewing basic research methods and data analysis techniques will help you understand the importance of user research in UX design.

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Read articles or textbooks on research methods
Complete online tutorials on data analysis techniques
Apply your knowledge to a small-scale UX research project

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Attend a UX design meetup or conference

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Networking with fellow UX designers can expand your knowledge, provide new perspectives, and help you stay updated on industry trends.

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Find a UX design meetup or conference in your area
Attend the event and engage with speakers and attendees
Follow up with interesting contacts you meet

Follow along with a UX design case study

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Analyzing a real-world UX design case study will provide valuable insights and help you apply principles to practice.

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Find a UX design case study that aligns with your interests
Review the case study and identify the key UX design principles
Write a summary of the case study, highlighting your key takeaways

Practice creating user flows and user journey maps

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Creating user flows and user journey maps is an essential skill for UX designers. This activity will provide hands-on practice and improve your proficiency.

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Choose a scenario and create a user flow
Create a user journey map based on your user flow
Share your work with a peer or mentor for feedback

Collaborate with a peer on a UX design project

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Collaborating with a peer on a UX design project can provide valuable experience and help you develop your teamwork skills.

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Find a peer with complementary skills and interests
Choose a UX design project to work on together
Divide the work and collaborate on deliverables
Present your project to the class or a small group

Design a prototype for a user interface

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Creating a prototype for a user interface will allow you to apply your skills and demonstrate your understanding of the course concepts.

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Choose a simple app or website to design
Create a low-fidelity prototype using wireframing tools
Test your prototype with users and gather feedback
Refine your prototype based on feedback

Career center

Learners who complete Take a Critical Path Approach to UX Maps in Miro will develop knowledge and skills that may be useful to these careers:

User Experience Designer

User Experience Designers specialize in creating and testing user interfaces for websites, software, and other digital platforms. This course can help you develop the skills needed to create user experiences that are both effective and enjoyable, and ensure that the customer's journey is seamless.

See salaries and explore the career path for User Experience Designer

Customer Experience Manager

Customer Experience Managers are responsible for creating and implementing strategies to improve customer satisfaction. They work with a variety of departments, including marketing, sales, and customer service, to ensure that customers have a positive experience at every touchpoint.

See salaries and explore the career path for Customer Experience Manager

Design Researcher

Design Researchers study human behavior to create better products and services. By understanding how people use products, they can help UX Designers create more intuitive and user-friendly experiences.

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Product Manager

Product Managers are responsible for overseeing the development and launch of new products. They work closely with engineers, designers, and marketers to ensure that the customer's needs are met.

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Service Designer

Service Designers create and improve services. They use human-centered design principles to understand how people interact with services.

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User Researcher

User Researchers use research methods to understand how users interact with products and services. By gathering and analyzing data, they can help UX Designers create more effective user experiences.

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UX Engineer

UX Engineers work with UX Designers to create prototypes and implement user experience designs. With their technical expertise, they can ensure that the user experience is both functional and visually appealing.

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Interaction Designer

Interaction Designers create interactive experiences for websites, software, and other digital platforms. They work closely with UX Designers to create interfaces that are both usable and enjoyable.

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Information Architect

Information Architects create and organize the structure and content of websites, software, and other digital platforms. They work closely with UX Designers to create user-friendly interfaces.

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Sales Manager

Sales Managers lead sales teams and develop sales strategies. By understanding the customer's journey, they can help their teams close more deals.

See salaries and explore the career path for Sales Manager

Marketing Manager

Marketing Managers develop and execute marketing campaigns to promote products and services. By understanding the customer's journey, they can create more effective marketing campaigns.

See salaries and explore the career path for Marketing Manager

Scrum Master

Scrum Masters facilitate Scrum projects and help the team adhere to Scrum principles. By understanding the customer's journey, they can help the team create more effective products.

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Agile Coach

Agile Coaches help organizations adopt agile methodologies. By understanding the customer's journey, they can help organizations create more value for their customers.

See salaries and explore the career path for Agile Coach

Customer Service Manager

Customer Service Managers lead customer service teams and develop customer service strategies. By understanding the customer's journey, they can help their teams provide better customer service.

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Product Owner

Product Owners define and manage the backlog for software development projects. By understanding the customer's journey, they can help the team create more valuable products.

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Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Take a Critical Path Approach to UX Maps in Miro.

The User Experience Team of One

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Leah Buley's book practical guide for UX professionals working independently. offers great additional insights for those in this course who may be working alone on a project or are interested in UX as a career.

Take a Critical Path Approach to UX Maps in Miro

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