Do you grapple with engaging your virtual team or clients effectively? Has the newfound prevalence of remote work introduced unexpected challenges in managing remote employees, somewhat dimming its benefits? Are you finding hurdles in motivating your remote or hybrid teams?
Maintaining engagement of remote employees has emerged as a major concern for both managers and team members. Our world is rapidly evolving, and with this evolution comes inevitable challenges.
Read more
Do you grapple with engaging your virtual team or clients effectively? Has the newfound prevalence of remote work introduced unexpected challenges in managing remote employees, somewhat dimming its benefits? Are you finding hurdles in motivating your remote or hybrid teams?
Maintaining engagement of remote employees has emerged as a major concern for both managers and team members. Our world is rapidly evolving, and with this evolution comes inevitable challenges.
Do you grapple with engaging your virtual team or clients effectively? Has the newfound prevalence of remote work introduced unexpected challenges in managing remote employees, somewhat dimming its benefits? Are you finding hurdles in motivating your remote or hybrid teams?
Maintaining engagement of remote employees has emerged as a major concern for both managers and team members. Our world is rapidly evolving, and with this evolution comes inevitable challenges.
This course is your ally in navigating the new digital landscape. It equips you with strategies to surmount the issues related to managing remote employees or thriving in a remote workspace.
Our course is ideal for anyone relying on virtual communication to make an impact—from leaders of virtual teams and remote team members to small business owners and entrepreneurs. As physical meetings with colleagues, clients, and connections become less frequent, a new set of skills is in demand.
We provide you the tools and confidence to prosper in any situation. Effective communication remains at the heart of team operations, and mastering the art of communicating convincingly and efficiently through a screen is a crucial skill we aim to instill through this course.
Our approach involves a balanced blend of theory and hands-on skills, ensuring you gain confidence in managing or being an integral part of a virtual team.
You will acquire tried and tested strategies for managing remote employees and juggling remote workloads. Upon completion of this course, you will have your own tailored and actionable plan to establish and maintain a productive remote workforce.
Our course aims to elevate your remote performance and engagement, ensuring that your remote employees stay motivated, you remain actively involved as a remote team member, or even guiding you on setting up an effective and engaged remote team.
What's inside
Learning objectives
- Navigate the complexities involved in managing remote employees.
- Implement applications of virtualization technology.
- Employ techniques to inspire and motivate remote teams.
- Utilize practical strategies for supervising remote workers.
- Administer the intricacies of a virtual and hybrid team effectively.
- Apply techniques for impactful remote presentations.
- Monitor and maintain health, productivity, and morale in a remote setting.
- Prevent the alienation of in-office and remote employees.
- Strengthen relationships and foster unity within a hybrid team, enhancing its overall cohesiveness.
- Develop actionable strategies based on advice for managing remote workers.
- Tackle the obstacles associated with managing remote employees successfully.
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- Navigate the complexities involved in managing remote employees.
- Implement applications of virtualization technology.
- Employ techniques to inspire and motivate remote teams.
- Utilize practical strategies for supervising remote workers.
- Administer the intricacies of a virtual and hybrid team effectively.
- Apply techniques for impactful remote presentations.
- Monitor and maintain health, productivity, and morale in a remote setting.
- Prevent the alienation of in-office and remote employees.
- Strengthen relationships and foster unity within a hybrid team, enhancing its overall cohesiveness.
- Develop actionable strategies based on advice for managing remote workers.
- Tackle the obstacles associated with managing remote employees successfully.
- Show more
- Show less
Syllabus
Introduction
A warm introduction from Alan Stevens, who explains the sections and how the course will work. For the duration of this course, you will require a notebook and pen to jot down the exercises Alan will offer you at the end of lectures.
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Syllabus
A warm introduction from Alan Stevens, who explains the sections and how the course will work. For the duration of this course, you will require a notebook and pen to jot down the exercises Alan will offer you at the end of lectures.
In this lecture, we'll start looking at where you are and why this matters.
In this section, we dive into organisation, with a focus on how to set up and structure a virtual team. This lecture looks at the roles in a virtual team and how best to organise both a local and a remote team.
This lecture focuses on the key communication skills and techniques required in virtual teams.
Alan will advise in this lecture how to report, how often to report and which formats you can use.
In this lecture, you will learn more about the special features of remote teams, with an emphasis of how to bring in new team members
Alan shows you how to consider various management styles, and how they work in relation to virtual teams.
Throughout this section, Alan covers the topic of technology, including minimum requirements. In this lecture, you'll learn what software is required, and how to ensure safe and secure use.
Alan discusses how to evaluate the best set up for your circumstances.
In this lecture, Alan will explain how best to set up your virtual environment, including how to pick the best microphone, how to set up lighting, what to use and whether to use a backdrop.
Alan explores the pros and cons of green screens, including the issues to look out for, and discusses the benefits of real screens vs virtual screens.
In this lecture, you'll learn what a backchannel is and how to use it, plus the different options that are available to you and how to choose between them.
Alan talks through how to plan for failure, and how best to set up a robust system to ensure that no data is ever lost.
This section covers the fundamentals of virtual presenting. In this lecture, Alan offers advice for how to present through a camera for maximum effect. He uses a professional camera technique, explains how to visualise it and what mindset to have.
In this lecture, you'll learn how to ensure that your communication works for all team members.
Alan explains where and how to position your technology for the most professional outcome.
Alan discussed how to use visuals in order to improve presentations.
In this lecture, you'll learn how to keep the attention of your viewers and listeners, and ensure that your comments are being understood.
Interactivity can be used to enhance, or can become a distraction. Alan will show you how to ensure the former.
Throughout this section, Alan covers the topic of motivation, including how to maintain moral and drive. In this lecture, he discusses how monitoring progress requires checking in and how important it is to ask in the right way, and at the right frequency.
Alan explains how picking up early signs of stress will help to minimise problems with de-motivation.
Alan discusses how virtual work can't always be measured in the same way as office work and shows you how outcome-based working can be introduced.
In this lecture, you'll learn how to encourage team members by recognising good work and providing positive feedback.
Alan advises why social time for the team is important for morale and productivity.
In this section, Alan covers the topic of measurement, including how to check that team members are performing. In this lecture, you'll learn how best to measure performance, and what tools are available to you.
Alan talks about the appropriate use of feedback and shares how and where to deliver it.
In this lecture, you'll learn how to approach reviews in a virtual environment. Alan will also discuss how remote appraisals differ from in-person appraisals.
Alan discusses the balance of measurement and culture, and how to make the call.
Throughout this section, Alan covers the topic of hybrid teams, including how office-based and home-based members work best together. In this lecture, Alan explains how hybrid teams require different structures and roles to purely virtual ones, and shows you the main differences.
Alan explains how resentment can grow between local and remote workers, and explores ways to prevent this.
Alan talks about how hybrid team members need to appreciate that communication and reporting is done fairly, regardless of where people work.
In this lecture, you'll learn the special presentation skills and techniques required in virtual teams.
Even in a hybrid team, bringing the whole team together in person is important. Alan talks through the importance of occasional physical meetings for all.
This section takes a closer look at health and safety, including physical and mental health issues. In this lecture, Alan advises how to start by getting your physical environment right, in order to increase productivity and reduce stress.
In this lecture, you'll learn how best to set up your desk for ideal virtual working.
In this lecture, Alan talks about how to keep an eye on the signs of stress.
In this section, you'll learn how to resolve problems and how to manage for success. First up, you'll look at how best to monitor your readiness and ability to work.
In this lecture, Alan talks about how tackling issues quickly can prevent a crisis later on.
You'll probably find that some people struggle more with remote working than others. Alan shows you how to consider who works best online.
In this lecture, Alan discusses how making things happen depends on knowing where you want to be.
Alan concludes the course, and explains how you can take the learnings forward.
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Reviews summary
Managing virtual & hybrid teams
Addresses various challenges of remote work.
Instructor shares valuable insights and is engaging.
Offers tools for managing remote teams effectively.
Activities
Review Communication Styles
Show steps
Reinforce your understanding of different communication styles to better adapt to your team's needs.
Browse courses on
Communication Styles
Show steps
-
Identify the main communication styles.
-
Reflect on how these styles manifest in virtual teams.
-
Consider how to adapt your style to different team members.
Read 'Remote' by Jason Fried and David Heinemeier Hansson
Show steps
Gain insights into the benefits and challenges of remote work from experienced remote team leaders.
View
Remote
on Amazon
Show steps
-
Obtain a copy of 'Remote: Office Not Required'.
-
Read the book, highlighting key takeaways and actionable advice.
-
Reflect on how the book's principles can be applied to your team.
Read 'The Culture Map' by Erin Meyer
Show steps
Understand cultural nuances in communication to manage diverse virtual teams effectively.
View
The Culture Map (INTL ED)
on Amazon
Show steps
-
Obtain a copy of 'The Culture Map'.
-
Read the book, focusing on chapters relevant to your team's cultural makeup.
-
Reflect on how cultural differences might be affecting team dynamics.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice Active Listening Skills
Show steps
Improve your ability to actively listen during virtual meetings and one-on-one conversations.
Show steps
-
Find a partner and practice active listening techniques.
-
Focus on summarizing, clarifying, and reflecting on what your partner says.
-
Seek feedback on your active listening skills.
Team Communication Audit
Show steps
Assess your team's current communication practices and identify areas for improvement.
Show steps
-
Survey team members about their communication preferences and challenges.
-
Analyze communication channels and their effectiveness.
-
Develop a report with recommendations for improving team communication.
Develop a Virtual Team Handbook
Show steps
Create a resource that outlines best practices for virtual team collaboration and communication.
Show steps
-
Research best practices for virtual team management.
-
Outline key topics to include in the handbook.
-
Write and design the handbook, making it accessible and engaging.
Design a Virtual Team Onboarding Process
Show steps
Develop a structured onboarding process to effectively integrate new members into your virtual team.
Show steps
-
Outline the key stages of the onboarding process.
-
Create resources and materials for new team members.
-
Develop a checklist to ensure a smooth onboarding experience.
Review Communication Styles
Show steps
Reinforce your understanding of different communication styles to better adapt to your team's needs.
Browse courses on
Communication Styles
Show steps
- Identify the main communication styles.
- Reflect on how these styles manifest in virtual teams.
- Consider how to adapt your style to different team members.
Read 'Remote' by Jason Fried and David Heinemeier Hansson
Show steps
Gain insights into the benefits and challenges of remote work from experienced remote team leaders.
View
Remote
on Amazon
Show steps
- Obtain a copy of 'Remote: Office Not Required'.
- Read the book, highlighting key takeaways and actionable advice.
- Reflect on how the book's principles can be applied to your team.
Read 'The Culture Map' by Erin Meyer
Show steps
Understand cultural nuances in communication to manage diverse virtual teams effectively.
View
The Culture Map (INTL ED)
on Amazon
Show steps
- Obtain a copy of 'The Culture Map'.
- Read the book, focusing on chapters relevant to your team's cultural makeup.
- Reflect on how cultural differences might be affecting team dynamics.
Practice Active Listening Skills
Show steps
Improve your ability to actively listen during virtual meetings and one-on-one conversations.
Show steps
- Find a partner and practice active listening techniques.
- Focus on summarizing, clarifying, and reflecting on what your partner says.
- Seek feedback on your active listening skills.
Team Communication Audit
Show steps
Assess your team's current communication practices and identify areas for improvement.
Show steps
- Survey team members about their communication preferences and challenges.
- Analyze communication channels and their effectiveness.
- Develop a report with recommendations for improving team communication.
Develop a Virtual Team Handbook
Show steps
Create a resource that outlines best practices for virtual team collaboration and communication.
Show steps
- Research best practices for virtual team management.
- Outline key topics to include in the handbook.
- Write and design the handbook, making it accessible and engaging.
Design a Virtual Team Onboarding Process
Show steps
Develop a structured onboarding process to effectively integrate new members into your virtual team.
Show steps
- Outline the key stages of the onboarding process.
- Create resources and materials for new team members.
- Develop a checklist to ensure a smooth onboarding experience.
Career center
Remote Team Lead
Hybrid Team Coordinator
Remote Work Consultant
Remote Communications Manager
Virtual Project Manager
Virtual Meeting Facilitator
Project Coordinator
Online Training Facilitator
Team Development Specialist
Human Resources Specialist
Training Coordinator
Sales Manager
Operations Manager
Business Owner
Customer Success Manager
Reading list
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