This course is part of the Amazon Connect curriculum. Amazon Connect chat and messaging channels allow customers to reach your organization through text-based communications. The supported Amazon Connect messaging channels are web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.
In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs.
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This course is part of the Amazon Connect curriculum. Amazon Connect chat and messaging channels allow customers to reach your organization through text-based communications. The supported Amazon Connect messaging channels are web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.
In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs.
This course is part of the Amazon Connect curriculum. Amazon Connect chat and messaging channels allow customers to reach your organization through text-based communications. The supported Amazon Connect messaging channels are web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.
In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs.
By the end of this course, you will:
- Identify Amazon Connect chat and messaging channels
- Recognize benefits of Amazon Connect chat and messaging channels
- Recognize the built-in features and integrations possible in Amazon Connect chat and messaging channels
- Recall the agent and customer experience using Amazon Connect chat and messaging
- Recognize considerations for Amazon Connect chat and messaging service quotas.
- Recognize Amazon Connect chat and messaging security considerations.
What's inside
Syllabus
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Activities
Set expectations and establish routines
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Setting expectations and establishing routines may help you prepare for the learning activities in this course.
Show steps
-
Read the course syllabus
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Set up a dedicated study space
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Create a study schedule
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Collect necessary materials
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Familiarize yourself with course resources
Collaborate on a project
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Working together with peers provides a platform to apply the skills and knowledge gained during the course.
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Collaboration
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-
Identify a project idea
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Form a team
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Establish clear roles and responsibilities
-
Meet regularly to work on the project
-
Present the final project
Organize and review your notes and materials
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Organizing and reviewing your notes and materials can help you consolidate your learning.
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Organization
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-
Review your notes
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Organize your notes
-
Identify any gaps in your understanding
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Fill in the gaps
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Consider creating a study guide
Two other activities
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Contribute to open-source projects related to chat and messaging
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Working on an open-source project offers you an opportunity to contribute to real-world applications.
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Open Source
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Identify open-source projects related to chat and messaging
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Review the project documentation
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Identify potential areas for contribution
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Submit a pull request with your proposed changes
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Collaborate with the project maintainers
Design and implement a chat and messaging solution
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Designing and implementing a solution allows you to apply the knowledge and skills you gained during the course to a practical scenario.
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Project-Based Learning
Show steps
-
Define the requirements
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Design the solution architecture
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Implement the solution
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Test and evaluate the solution
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Deploy and maintain the solution
Set expectations and establish routines
Show steps
Setting expectations and establishing routines may help you prepare for the learning activities in this course.
Show steps
- Read the course syllabus
- Set up a dedicated study space
- Create a study schedule
- Collect necessary materials
- Familiarize yourself with course resources
Collaborate on a project
Show steps
Working together with peers provides a platform to apply the skills and knowledge gained during the course.
Browse courses on
Collaboration
Show steps
- Identify a project idea
- Form a team
- Establish clear roles and responsibilities
- Meet regularly to work on the project
- Present the final project
Organize and review your notes and materials
Show steps
Organizing and reviewing your notes and materials can help you consolidate your learning.
Browse courses on
Organization
Show steps
- Review your notes
- Organize your notes
- Identify any gaps in your understanding
- Fill in the gaps
- Consider creating a study guide
Contribute to open-source projects related to chat and messaging
Show steps
Working on an open-source project offers you an opportunity to contribute to real-world applications.
Browse courses on
Open Source
Show steps
- Identify open-source projects related to chat and messaging
- Review the project documentation
- Identify potential areas for contribution
- Submit a pull request with your proposed changes
- Collaborate with the project maintainers
Design and implement a chat and messaging solution
Show steps
Designing and implementing a solution allows you to apply the knowledge and skills you gained during the course to a practical scenario.
Browse courses on
Project-Based Learning
Show steps
- Define the requirements
- Design the solution architecture
- Implement the solution
- Test and evaluate the solution
- Deploy and maintain the solution
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