Get Started with Messaging & Collaboration Apps: Teams/Zoom from Coursera

Messaging and collaboration applications are an essential part of productivity at work and school. Understanding how to use messaging, collaboration, and web conferencing apps can make you a more efficient and valuable worker.

In this mini-course, you will learn the essentials of working with messaging and collaboration apps. You will learn how to send chat messages, attach files, and make video calls, as well as how to prepare your environment for video conferencing and meetings. This course will also teach you how to work with teams, channels, and meetings.

Throughout this short course, you will complete numerous hands-on labs to gain practical experience. Once complete, you will take a graded assessment to demonstrate your knowledge.

Demonstrations in this course use Microsoft Teams. The skills learned from Microsoft Teams can be applied to other messaging and collaboration applications, such as Google Workspace, Slack, Zoom, Webex, and others.

This course is designed for beginners who want to get started with the basics of messaging and collaboration applications such as Microsoft Teams. It is appropriate for those looking to improve their skills to work more productively. Completion of this course will prepare you to work with messaging and collaboration applications in an office setting.

This mini-course is one of a series of courses aimed at helping learners become more proficient in using office productivity applications.

What's inside

Syllabus

Messaging and Collaboration Application Fundamentals

Messaging and collaboration applications are an essential part of productivity at work and school. Understanding how to use messaging and collaboration apps can make you more a more efficient and valuable worker. In this module, you will learn the essentials of working with messaging and collaboration apps. You will learn how to send chat messages, attach files, and make video calls, as well as how to prepare your environment for videos and meetings. You will also learn about best practice etiquette to use for messaging and meetings.

Working with Messaging and Collaboration Applications

In this module, you will learn the essentials of working with channels and Teams in Microsoft Teams. You will also learn how to use chat, make and answer calls, and create and attend meetings in Microsoft Teams.

Course Summary & Assessment

In this module, you will get a summary of the course and information on the next steps to take, and you will be tested on your knowledge of the topics covered in this course through a graded multiple-choice quiz.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches foundational skills for individuals looking to work more efficiently using messaging and collaboration applications

Provides hands-on experience through labs, ensuring practical application of concepts

Applicable to various messaging and collaboration tools, including Google Workspace, Slack, Zoom, and Webex

Course is graded, providing assessment and feedback on knowledge gained

Taught by experienced instructors from Skill-Up EdTech Team

Suitable for beginners seeking to enhance their productivity at work or school

Career center

Learners who complete Get Started with Messaging & Collaboration Apps: Teams/Zoom will develop knowledge and skills that may be useful to these careers:

Collaboration Engineer

Collaboration Engineers design and implement collaboration solutions for organizations. They use their knowledge of messaging and collaboration apps to create solutions that meet the specific needs of the organization. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in an enterprise context.

See salaries and explore the career path for Collaboration Engineer

Collaboration Specialist

Collaboration Specialists help organizations implement and use collaboration solutions. They use their knowledge of messaging and collaboration apps to help organizations improve their communication and collaboration. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a collaboration context.

See salaries and explore the career path for Collaboration Specialist

Enterprise Collaboration Architect

Enterprise Collaboration Architects design and implement collaboration solutions for organizations. They use their knowledge of messaging and collaboration apps to create solutions that meet the specific needs of the organization. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in an enterprise context.

See salaries and explore the career path for Enterprise Collaboration Architect

Unified Communications Engineer

Unified Communications Engineers design and implement unified communications solutions for organizations. They use their knowledge of messaging and collaboration apps to create solutions that meet the specific needs of the organization. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a unified communications context.

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Collaboration Consultant

Collaboration Consultants help organizations improve their communication and collaboration. They use their knowledge of messaging and collaboration apps to help organizations implement and use these tools effectively. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a consulting context.

See salaries and explore the career path for Collaboration Consultant

Salesforce Administrator

Salesforce Administrators manage and maintain Salesforce, a customer relationship management (CRM) platform. They use their knowledge of messaging and collaboration apps to integrate Salesforce with other systems, create reports, and manage user access.

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Customer Success Manager

Customer Success Managers help customers achieve their goals with a product or service. They use messaging and collaboration apps to communicate with customers, track progress, and provide support. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a customer success context.

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Digital Project Manager

Digital Project Managers plan and execute digital projects, such as website development, mobile app development, and social media campaigns. They use messaging and collaboration apps to communicate with team members, track progress, and share files. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a digital project management context.

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Business Analyst

Business Analysts gather and analyze business requirements to help organizations improve their processes and systems. They use messaging and collaboration apps to communicate with stakeholders, gather feedback, and document requirements.

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Community Manager

Community Managers build and manage online communities, such as forums, social media groups, and discussion boards. They use messaging and collaboration apps to communicate with community members, moderate discussions, and create content. Taking this Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools.

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Product Manager

Product Managers are responsible for the development and launch of new products. They use messaging and collaboration apps to communicate with team members, gather feedback, and track progress. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a product management context.

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Marketing Manager

Marketing Managers plan and execute marketing campaigns to promote products and services. They use messaging and collaboration apps to communicate with team members, share files, and track progress. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a marketing context.

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Project Manager

Project Managers plan, execute, and close projects. They use messaging and collaboration apps to communicate with team members, track progress, and share files. This Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using these tools in a project management context.

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Technical Writer

Technical Writers create user manuals, how-to guides, and other documentation to help users understand and use technical products and services. Familiarity with messaging and collaboration apps is helpful for Technical Writers, as it allows them to effectively communicate with subject matter experts, gather information, and collaborate on documentation.

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I.T. Support Specialist

An I.T. Support Specialist oversees the installation, maintenance, and support of computer systems and applications and are often required to respond to user inquiries and help them with any issues they may encounter. Taking this Messaging & Collaboration Apps course may be useful for this role, as it would provide a foundation in using messaging and collaboration tools, which are essential for communicating with users and providing support.

See salaries and explore the career path for I.T. Support Specialist