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Adding a Phone Gateway to a Virtual Agent

Google Cloud Training

Google Cloud Training

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.

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What's inside

Syllabus

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Course provides hands-on practice with a phone gateway in a Google Cloud environment

Taught by Google Cloud Training, experts in cloud computing

Suitable for learners interested in integrating phone gateways with virtual agents

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Adding a Phone Gateway to a Virtual Agent with these activities:

Read the Google Cloud documentation on adding a phone gateway to a virtual agent

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Reading the Google Cloud documentation will provide you with official and comprehensive information.

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Go to the Google Cloud documentation website
Search for the documentation on adding a phone gateway to a virtual agent
Read the documentation

Follow tutorials on adding a phone gateway to a virtual agent

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Following tutorials will provide you with additional guidance and examples.

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Search for tutorials on adding a phone gateway to a virtual agent
Follow the instructions in the tutorials

Join a study group to discuss the material

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Discussing the material with other students can help you understand the concepts more deeply.

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Find a study group or start your own
Meet regularly to discuss the material

Five other activities

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Complete the lab exercises

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Completing the lab exercises will provide hands-on experience with adding a phone gateway to a virtual agent.

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Follow the instructions in the lab manual
Troubleshoot any errors you encounter

Create a document describing the steps to add a phone gateway to a virtual agent

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Creating a document will help you solidify your understanding of the process and be a valuable resource for future reference.

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Gather the necessary information
Organize your thoughts
Write the document
Review and edit your document

Attend a workshop on adding a phone gateway to a virtual agent

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Attending a workshop will provide you with an opportunity to learn from experts and network with other professionals.

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Find a workshop that interests you
Register for the workshop
Attend the workshop

Contribute to an open-source project related to phone gateways or virtual agents

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Contributing to an open-source project will allow you to apply your skills and learn from others.

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Find an open-source project that interests you
Contribute to the project

Mentor other students who are learning about adding a phone gateway to a virtual agent

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Mentoring others will help you solidify your understanding of the material and develop your communication skills.

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Find a student who is struggling with the material
Offer your help
Meet with the student regularly to provide guidance and support

Career center

Learners who complete Adding a Phone Gateway to a Virtual Agent will develop knowledge and skills that may be useful to these careers:

Voice over IP (VoIP) Engineer

Voice over IP (VoIP) Engineers design, build, and maintain VoIP systems. They work with a variety of technologies, including IP phones, VoIP gateways, and VoIP software. This course may be of interest to VoIP Engineers who want to learn more about designing and maintaining VoIP phone systems and virtual agents.

See salaries and explore the career path for Voice over IP (VoIP) Engineer

Telecommunications Engineer

Telecommunications Engineers design, build, and maintain telecommunications systems. They work with a variety of technologies, including phone systems, virtual agents, and other communication systems. This course may be of interest to Telecommunications Engineers who want to learn more about designing and maintaining phone systems and virtual agents.

See salaries and explore the career path for Telecommunications Engineer

Virtualization Engineer

Virtualization Engineers design, build, and manage virtualized environments. They work with a variety of technologies, including virtual machines, virtual networks, and storage systems. This course may be of interest to Virtualization Engineers who want to learn more about designing and managing virtualized phone systems and virtual agents.

See salaries and explore the career path for Virtualization Engineer

Information Technology (IT) Consultant

Information Technology (IT) Consultants work with clients to help them with their IT systems and infrastructure. In this role, your understanding of adding a phone gateway to a virtual agent will allow you to identify and address issues that clients may be experiencing with their phone systems and virtual agents. This course may be particularly useful to those who want to learn more about troubleshooting phone systems and virtual agents.

See salaries and explore the career path for Information Technology (IT) Consultant

Telecommunications Technician

Telecommunications Technicians install, maintain, and repair telecommunications equipment. They work with a variety of technologies, including phone systems, fiber optic cables, and satellite dishes. This course may be of interest to Telecommunications Technicians who want to learn more about installing and maintaining telecommunications systems.

See salaries and explore the career path for Telecommunications Technician

Data Center Technician

Data Center Technicians install, maintain, and repair computer systems and equipment in data centers. They work with a variety of technologies, including servers, storage systems, and networking equipment. This course may be of interest to Data Center Technicians who want to learn more about installing and maintaining phone systems and virtual agents in data centers.

See salaries and explore the career path for Data Center Technician

Network Administrator

Network Administrators design, build, and maintain computer networks. They work with a variety of technologies, including routers, switches, and firewalls. This course may be of interest to Network Administrators who want to learn more about designing and maintaining networks that support phone systems and virtual agents.

See salaries and explore the career path for Network Administrator

Consultant

Consultants provide consulting services to businesses and organizations. They work with a variety of clients to help them with a variety of challenges, including improving their phone systems and virtual agents. This course may be of interest to Consultants who want to learn more about consulting on phone systems and virtual agents.

See salaries and explore the career path for Consultant

IT Project Manager

IT Project Managers oversee the planning, execution, and completion of IT projects. They work with cross-functional teams to ensure that projects are completed on time, within budget, and to the required standards. This course may be useful to IT Project Managers who want to learn more about managing projects that involve integrating phone systems with virtual agents.

See salaries and explore the career path for IT Project Manager

Customer Support Specialist

Customer Support Specialists provide technical support to customers who are experiencing problems with their products or services. They work with a variety of technologies, including phone systems, virtual agents, and other software applications. This course may be of interest to Customer Support Specialists who want to learn more about troubleshooting phone systems and virtual agents.

See salaries and explore the career path for Customer Support Specialist

Technical Writer

Technical Writers create documentation for technical products and services. They work with a variety of technologies, including phone systems, virtual agents, and other software applications. This course may be of interest to Technical Writers who want to learn more about writing documentation for phone systems and virtual agents.

See salaries and explore the career path for Technical Writer

Trainer

Trainers provide training on a variety of topics, including phone systems, virtual agents, and other software applications. They work with a variety of audiences, including employees, customers, and partners. This course may be of interest to Trainers who want to learn more about training on phone systems and virtual agents.

See salaries and explore the career path for Trainer

Product Manager

Product Managers manage the development and marketing of products and services. They work with a variety of teams to bring products and services to market. This course may be of interest to Product Managers who want to learn more about managing the development and marketing of phone systems and virtual agents.

See salaries and explore the career path for Product Manager

Software Engineer

Software Engineers design, develop, and maintain software applications. They work with a variety of technologies, including phone systems, virtual agents, and other software applications. This course may be of interest to Software Engineers who want to learn more about developing phone systems and virtual agents.

See salaries and explore the career path for Software Engineer

Cloud Architect

Cloud Architects design, build, and manage cloud-based solutions. They work with a variety of technologies, including cloud computing platforms, virtual machines, and storage systems. This course may be of interest to Cloud Architects who want to learn more about designing and managing cloud-based phone systems and virtual agents.

See salaries and explore the career path for Cloud Architect

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Adding a Phone Gateway to a Virtual Agent.

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Cloud Application Architectures

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Provides a comprehensive overview of cloud native architectures, including the benefits and challenges of using them. It also covers best practices for designing and implementing cloud native applications using Google Cloud.

Cloud Application Architectures: Building...

Cloud Application Architectures: Building...

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Designing Voice User Interfaces

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Focuses on the design of voice user interfaces (VUIs), which are becoming increasingly common in virtual agent interactions. It provides practical advice on creating natural and engaging VUI experiences, covering topics such as voice interaction patterns, conversational flow, and error handling.

Designing Voice User Interfaces

Designing Voice User Interfaces

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Kubernetes: Up and Running

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Provides a practical guide to using Kubernetes, one of the leading container orchestration platforms. It covers the basics of Kubernetes, as well as more advanced topics such as networking, security, and storage.

Kubernetes: Up and Running: Dive into the Future of...

Kubernetes: Up and Running

AI for Marketers: an Introduction and Primer

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Focuses on the practical applications of AI in marketing, with a specific chapter on conversational AI and chatbots. It provides insights into how AI can enhance customer engagement, personalization, and marketing automation.

AI for Marketers: An Introduction and Primer, Third...

AI For Marketers: An Introduction and Primer:...

AI for Marketers: An Introduction and Primer, Third...

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Site Reliability Engineering

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Provides a comprehensive overview of site reliability engineering (SRE), a set of practices and principles for ensuring the reliability and performance of distributed systems.

Site Reliability Engineering: How Google Runs...

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Building Microservices

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Provides a practical guide to designing and implementing microservices, a type of distributed architecture that is becoming increasingly popular.

Building Microservices: Designing Fine-Grained...

Building Microservices: Designing Fine-Grained...

Building Microservices: Designing Fine-Grained...

Building Microservices

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Zero-trust – An Introduction

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Provides a comprehensive overview of Google Cloud, including its core services and best practices for using them. It valuable resource for anyone who is considering using Google Cloud for their business.

Zero-trust – An Introduction (River Publishers...

Zero-trust – An Introduction (River Publishers...

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OpenShift in Action

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Provides a quick and easy introduction to Google Cloud Platform. It great starting point for anyone who is new to Google Cloud Platform and wants to learn more about its services.

OpenShift in Action

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Google Cloud Certified Foundational Cloud Digital...

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Provides a comprehensive overview of Google Cloud Platform for developers, covering all aspects of using Google Cloud Platform for development. It valuable resource for anyone who is using Google Cloud Platform for development.

Google Cloud Certified Foundational Cloud Digital...

Google Cloud Certified Foundational Cloud Digital...

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Effort

1 hour 30 minutes

Level

Intermediate

Via

Coursera

Institution

Google Cloud

Instructor

Google Cloud Training

Language

English

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Course provides hands-on practice with a phone gateway in a Google Cloud environment

Taught by Google Cloud Training, experts in cloud computing

Suitable for learners interested in integrating phone gateways with virtual agents

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