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Adding a Phone Gateway to a Virtual Agent
Google Cloud Training
Google Cloud Training
This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.
Register for this course and see more details by visiting:
OpenCourser.com/course/qgyr3f/adding
What's inside
Syllabus
Adding a Phone Gateway to a Virtual Agent
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Course provides hands-on practice with a phone gateway in a Google Cloud environment
Taught by Google Cloud Training, experts in cloud computing
Suitable for learners interested in integrating phone gateways with virtual agents
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Career center
Learners who complete Adding a Phone Gateway to a Virtual Agent will develop knowledge and skills
that may be useful to these careers:
Voice over IP (VoIP) Engineer
Voice over IP (VoIP) Engineer
Voice over IP (VoIP) Engineers design, build, and maintain VoIP systems. They work with a variety of technologies, including IP phones, VoIP gateways, and VoIP software. This course may be of interest to VoIP Engineers who want to learn more about designing and maintaining VoIP phone systems and virtual agents.
Telecommunications Engineer
Telecommunications Engineer
Telecommunications Engineers design, build, and maintain telecommunications systems. They work with a variety of technologies, including phone systems, virtual agents, and other communication systems. This course may be of interest to Telecommunications Engineers who want to learn more about designing and maintaining phone systems and virtual agents.
Virtualization Engineer
Virtualization Engineer
Virtualization Engineers design, build, and manage virtualized environments. They work with a variety of technologies, including virtual machines, virtual networks, and storage systems. This course may be of interest to Virtualization Engineers who want to learn more about designing and managing virtualized phone systems and virtual agents.
Information Technology (IT) Consultant
Information Technology (IT) Consultant
Information Technology (IT) Consultants work with clients to help them with their IT systems and infrastructure. In this role, your understanding of adding a phone gateway to a virtual agent will allow you to identify and address issues that clients may be experiencing with their phone systems and virtual agents. This course may be particularly useful to those who want to learn more about troubleshooting phone systems and virtual agents.
Telecommunications Technician
Telecommunications Technician
Telecommunications Technicians install, maintain, and repair telecommunications equipment. They work with a variety of technologies, including phone systems, fiber optic cables, and satellite dishes. This course may be of interest to Telecommunications Technicians who want to learn more about installing and maintaining telecommunications systems.
Data Center Technician
Data Center Technician
Data Center Technicians install, maintain, and repair computer systems and equipment in data centers. They work with a variety of technologies, including servers, storage systems, and networking equipment. This course may be of interest to Data Center Technicians who want to learn more about installing and maintaining phone systems and virtual agents in data centers.
Network Administrator
Network Administrator
Network Administrators design, build, and maintain computer networks. They work with a variety of technologies, including routers, switches, and firewalls. This course may be of interest to Network Administrators who want to learn more about designing and maintaining networks that support phone systems and virtual agents.
IT Project Manager
IT Project Manager
IT Project Managers oversee the planning, execution, and completion of IT projects. They work with cross-functional teams to ensure that projects are completed on time, within budget, and to the required standards. This course may be useful to IT Project Managers who want to learn more about managing projects that involve integrating phone systems with virtual agents.
Technical Writer
Technical Writer
Technical Writers create documentation for technical products and services. They work with a variety of technologies, including phone systems, virtual agents, and other software applications. This course may be of interest to Technical Writers who want to learn more about writing documentation for phone systems and virtual agents.
Trainer
Trainer
Trainers provide training on a variety of topics, including phone systems, virtual agents, and other software applications. They work with a variety of audiences, including employees, customers, and partners. This course may be of interest to Trainers who want to learn more about training on phone systems and virtual agents.
Consultant
Consultant
Consultants provide consulting services to businesses and organizations. They work with a variety of clients to help them with a variety of challenges, including improving their phone systems and virtual agents. This course may be of interest to Consultants who want to learn more about consulting on phone systems and virtual agents.
Customer Support Specialist
Customer Support Specialist
Customer Support Specialists provide technical support to customers who are experiencing problems with their products or services. They work with a variety of technologies, including phone systems, virtual agents, and other software applications. This course may be of interest to Customer Support Specialists who want to learn more about troubleshooting phone systems and virtual agents.
Software Engineer
Software Engineer
Software Engineers design, develop, and maintain software applications. They work with a variety of technologies, including phone systems, virtual agents, and other software applications. This course may be of interest to Software Engineers who want to learn more about developing phone systems and virtual agents.
Cloud Architect
Cloud Architect
Cloud Architects design, build, and manage cloud-based solutions. They work with a variety of technologies, including cloud computing platforms, virtual machines, and storage systems. This course may be of interest to Cloud Architects who want to learn more about designing and managing cloud-based phone systems and virtual agents.
Product Manager
Product Manager
Product Managers manage the development and marketing of products and services. They work with a variety of teams to bring products and services to market. This course may be of interest to Product Managers who want to learn more about managing the development and marketing of phone systems and virtual agents.
For more career information including salaries, visit:
OpenCourser.com/course/qgyr3f/adding
Reading list
We've selected two books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Adding a Phone Gateway to a Virtual Agent.
Focuses on the design of voice user interfaces (VUIs), which are becoming increasingly common in virtual agent interactions. It provides practical advice on creating natural and engaging VUI experiences, covering topics such as voice interaction patterns, conversational flow, and error handling.
Focuses on the practical applications of AI in marketing, with a specific chapter on conversational AI and chatbots. It provides insights into how AI can enhance customer engagement, personalization, and marketing automation.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/qgyr3f/adding
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Effort
1 hour 30 minutes
Level
Intermediate
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
Language
English
Good to know
Course provides hands-on practice with a phone gateway in a Google Cloud environment
Taught by Google Cloud Training, experts in cloud computing
Suitable for learners interested in integrating phone gateways with virtual agents
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