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Lindsey Dumser
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions.
Read more
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions.
Read more
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions.
Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.
Register for this course and see more details by visiting:
OpenCourser.com/course/e688xh/create
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What's inside
Syllabus
Project Overview
By the end of this project, you will create a customer service survey by outlining goals and an audience in Microsoft Forms. Then, you will learn how to create all of the basic and advanced question types to gather a variety of information from customers. You will also discover how to finalize and send the survey, and finally how to interpret the responses you receive.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Explores customer service surveys, a key tool for understanding customer feedback
Taught using Microsoft Forms, a professional and free online survey platform
Covers the full range of question types to gather diverse customer insights
Provides step-by-step guidance on preparing, distributing, and analyzing customer feedback
Suitable for individuals seeking to enhance customer service through data-driven insights
Save this course
Save Create a Customer Service Survey in Microsoft Forms to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Create a Customer Service Survey in Microsoft Forms with these
activities:
Review the basics of marketing and customer service
Show steps
This will help you to refresh your knowledge of the foundational concepts of marketing and customer service, which will be essential for understanding the purpose and benefits of customer service surveys.
Browse courses on
Marketing
Show steps
-
Read articles and blog posts on marketing and customer service.
-
Watch videos and tutorials on these topics.
-
Take practice quizzes to test your understanding.
Organize your notes and materials
Show steps
This will help you to keep track of the information that you have learned in the course, which can make it easier to review and prepare for the project.
Show steps
-
Create a system for organizing your notes.
-
Regularly review your notes and materials.
-
Highlight important information.
-
Create summaries of key concepts.
Read 'Customer Service for Dummies'
Show steps
This book will provide you with a foundational understanding of the principles and practices of customer service, which will be essential for creating effective customer service surveys.
View
No Nonsense: Time Management: 50 Tips to Hack...
on Amazon
Show steps
-
Read the first three chapters of the book.
-
Take notes on the key concepts discussed in these chapters.
-
Apply what you have learned to your own customer service experiences.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Watch tutorials and videos on customer service surveys
Show steps
This will provide you with additional insights and perspectives on the topic of customer service surveys, which can help you to create more effective surveys.
Browse courses on
Survey Design
Show steps
-
Search for tutorials and videos on customer service surveys using online resources.
-
Watch several tutorials and videos to get a variety of perspectives.
-
Take notes on the key points that you learn.
Complete the Microsoft Forms practice exercises
Show steps
These exercises will give you hands-on experience with creating and administering Microsoft Forms surveys, which will be essential for the project in this course.
Browse courses on
Microsoft Forms
Show steps
-
Sign up for a free Microsoft Forms account.
-
Create a new survey.
-
Add different types of questions to your survey.
-
Preview and test your survey.
-
Share your survey with others.
Join a study group for this course
Show steps
This will give you an opportunity to discuss the course material with other students, which can help you to better understand the concepts and to prepare for the project.
Show steps
-
Find a study group that meets your schedule and learning style.
-
Attend study group meetings regularly.
-
Participate in discussions and ask questions.
-
Help other students with their understanding of the material.
Create a sample customer service survey
Show steps
This activity will allow you to apply the skills you have learned in the course to a real-world scenario, which will help you to better understand the process of creating and administering customer service surveys.
Browse courses on
Survey Design
Show steps
-
Identify the purpose of your survey.
-
Determine the target audience for your survey.
-
Write a variety of question types.
-
Test your survey with a small group of people.
-
Revise and finalize your survey.
Review the basics of marketing and customer service
Show steps
This will help you to refresh your knowledge of the foundational concepts of marketing and customer service, which will be essential for understanding the purpose and benefits of customer service surveys.
Browse courses on
Marketing
Show steps
Show steps
Show steps
- Read articles and blog posts on marketing and customer service.
- Watch videos and tutorials on these topics.
- Take practice quizzes to test your understanding.
Organize your notes and materials
Show steps
This will help you to keep track of the information that you have learned in the course, which can make it easier to review and prepare for the project.
Show steps
Show steps
Show steps
- Create a system for organizing your notes.
- Regularly review your notes and materials.
- Highlight important information.
- Create summaries of key concepts.
Read 'Customer Service for Dummies'
Show steps
This book will provide you with a foundational understanding of the principles and practices of customer service, which will be essential for creating effective customer service surveys.
View
No Nonsense: Time Management: 50 Tips to Hack...
on Amazon
Show steps
Show steps
Show steps
- Read the first three chapters of the book.
- Take notes on the key concepts discussed in these chapters.
- Apply what you have learned to your own customer service experiences.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Watch tutorials and videos on customer service surveys
Show steps
This will provide you with additional insights and perspectives on the topic of customer service surveys, which can help you to create more effective surveys.
Browse courses on
Survey Design
Show steps
Show steps
Show steps
- Search for tutorials and videos on customer service surveys using online resources.
- Watch several tutorials and videos to get a variety of perspectives.
- Take notes on the key points that you learn.
Complete the Microsoft Forms practice exercises
Show steps
These exercises will give you hands-on experience with creating and administering Microsoft Forms surveys, which will be essential for the project in this course.
Browse courses on
Microsoft Forms
Show steps
Show steps
Show steps
- Sign up for a free Microsoft Forms account.
- Create a new survey.
- Add different types of questions to your survey.
- Preview and test your survey.
- Share your survey with others.
Join a study group for this course
Show steps
This will give you an opportunity to discuss the course material with other students, which can help you to better understand the concepts and to prepare for the project.
Show steps
Show steps
Show steps
- Find a study group that meets your schedule and learning style.
- Attend study group meetings regularly.
- Participate in discussions and ask questions.
- Help other students with their understanding of the material.
Create a sample customer service survey
Show steps
This activity will allow you to apply the skills you have learned in the course to a real-world scenario, which will help you to better understand the process of creating and administering customer service surveys.
Browse courses on
Survey Design
Show steps
Show steps
Show steps
- Identify the purpose of your survey.
- Determine the target audience for your survey.
- Write a variety of question types.
- Test your survey with a small group of people.
- Revise and finalize your survey.
Career center
Learners who complete Create a Customer Service Survey in Microsoft Forms will develop knowledge and skills
that may be useful to these careers:
Market Research Analyst
Market Research Analyst
A Market Research Analyst collects data about customer demographics, preferences, and behavior. They use this information to help businesses understand their target market and develop marketing strategies. This course can help Market Research Analysts by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations based on their findings.
Customer Success Manager
Customer Success Manager
A Customer Success Manager helps businesses retain customers by ensuring they are satisfied with their products or services. They can use their understanding of customer feedback to improve the customer experience. This course can help Customer Success Managers by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations based on their findings.
Product Manager
Product Manager
A Product Manager is responsible for the development and launch of new products or services. They work with engineers, designers, and marketers to bring these products to market. This course can help Product Managers by providing them with the skills they need to gather customer feedback. The course will also teach them how to use this feedback to improve their products or services.
Marketing Manager
Marketing Manager
A Marketing Manager is responsible for planning and executing marketing campaigns. They use their understanding of customer needs and preferences to develop targeted marketing strategies. This course can help Marketing Managers by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations based on their findings.
Business Analyst
Business Analyst
A Business Analyst helps businesses improve their performance by identifying and analyzing problems. They use their understanding of customer feedback to make recommendations for improvements. This course can help Business Analysts by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations based on their findings.
Salesforce Administrator
Salesforce Administrator
A Salesforce Administrator is responsible for managing and maintaining a company's Salesforce CRM system. They use their understanding of customer needs and preferences to configure the system to meet the company's specific needs. This course can help Salesforce Administrators by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the Salesforce system.
Data Analyst
Data Analyst
A Data Analyst collects, analyzes, and interprets data to help businesses make informed decisions. They use their understanding of customer feedback to identify trends and patterns. This course can help Data Analysts by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations based on their findings.
Customer Service Representative
Customer Service Representative
A Customer Service Representative provides support to customers by answering their questions and resolving their problems. They use their understanding of customer feedback to improve the customer experience. This course can help Customer Service Representatives by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the customer service process.
Technical Support Specialist
Technical Support Specialist
A Technical Support Specialist provides support to customers by resolving their technical problems. They use their understanding of customer feedback to identify common problems and develop solutions. This course can help Technical Support Specialists by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the technical support process.
Quality Assurance Analyst
Quality Assurance Analyst
A Quality Assurance Analyst tests and evaluates products or services to ensure that they meet quality standards. They use their understanding of customer feedback to identify and fix defects. This course can help Quality Assurance Analysts by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the quality of the products or services.
User Experience Designer
User Experience Designer
A User Experience Designer designs and develops user interfaces for products or services. They use their understanding of customer feedback to create interfaces that are easy to use and understand. This course can help User Experience Designers by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the user experience.
Project Manager
Project Manager
A Project Manager plans and executes projects to achieve specific goals. They use their understanding of customer feedback to identify and manage risks and ensure that the project meets the customer's needs. This course can help Project Managers by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the project management process.
Business Consultant
Business Consultant
A Business Consultant helps businesses improve their performance by providing advice and support. They use their understanding of customer feedback to identify areas for improvement and develop solutions. This course can help Business Consultants by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the business.
Software Developer
Software Developer
A Software Developer designs, develops, and maintains software applications. They use their understanding of customer feedback to identify and fix bugs and develop new features. This course may be helpful to Software Developers by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the software application.
IT Manager
IT Manager
An IT Manager is responsible for planning and managing the IT infrastructure of an organization. They use their understanding of customer feedback to identify and resolve IT issues and ensure that the IT infrastructure meets the needs of the organization. This course may be helpful to IT Managers by providing them with the skills they need to create and conduct customer surveys. The course will also teach them how to analyze the results of these surveys and make recommendations for improvements to the IT infrastructure.
For more career information including salaries, visit:
OpenCourser.com/course/e688xh/create
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Create a Customer Service Survey in Microsoft Forms.
Many self-paced online courses are not written in a helpful or clear way. uses clear, concise examples to describe how to meet the needs of customers through improved service.
You will learn how to apply the tips and tricks found in most online courses to some real-world business scenarios.
The principles in this book will supplement the information you learn in the course by exploring the role of technology in modern customer service.
This additional resource is well-suited for those interested in learning more about customer retention.
Save
Is helpful for those who want to know more about how to grow a successful business.
This helpful book for understanding how to innovate and improve in the business world.
Many online courses, including this one, do not provide a strong foundation in business. will fill in knowledge gaps if you do not have a background in business.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/e688xh/create
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Effort
1.5 hours
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Lindsey Dumser
Language
English
Good to know
Explores customer service surveys, a key tool for understanding customer feedback
Taught using Microsoft Forms, a professional and free online survey platform
Covers the full range of question types to gather diverse customer insights
Provides step-by-step guidance on preparing, distributing, and analyzing customer feedback
Suitable for individuals seeking to enhance customer service through data-driven insights
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