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Ray Harkins, The Manufacturing Academy

A complete plan of attack for molding your quality cost information into an informative report that will grab the attention of anyone who cares about the bottom line of your company.  Learn the four standard cost of quality categories.  Learn how to gather the essential building blocks of your report.  Then learn to analyze and summarize this data to DRIVE 

In this course, you will learn:

Read more

A complete plan of attack for molding your quality cost information into an informative report that will grab the attention of anyone who cares about the bottom line of your company.  Learn the four standard cost of quality categories.  Learn how to gather the essential building blocks of your report.  Then learn to analyze and summarize this data to DRIVE 

In this course, you will learn:

  • What raw data to collect and how to collect it

  • The four cost buckets: Prevention, Appraisal, Internal and External

  • Sources of Quality Costs like payroll, scrap data, training data, customer complaints, returned product freight, etc.

  • How to use Excel formulas like VLOOKUP to speed up your data summary

  • Formatting and distributing your COQ report for maximum impact

  • How products are costed from raw material through finished goods

  • Trends and patterns in COQ data

  • Estimating defect costs in a process series

  • How to effectively use the provided Excel templates

  • And MUCH MORE.

Cost of Quality is the business foundation for your quality engineering, management and continuous improvement initiatives. By learning the skills provided in this class, you will effectively connect your knowledge and activities as a quality professional to the larger objectives of your company. Sign up today to start learning this critical skill.

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What's inside

Learning objectives

  • The major quality cost "buckets": preventive, appraisal, internal, and external
  • How to collect and correctly analyze cost of quality data
  • How to build a cost of quality report
  • How to format a coq report for maximum effectiveness
  • How to use an excel pivot table to summarize your internal scrap data
  • How to apply pareto analysis to your coq report as a mean of kickstarting your continual improvement initiatives
  • Where payroll, purchases, training costs, internal scrap, return product freight, an all other quality related costs fit into your analysis
  • Key concepts of quality engineering and quality management

Syllabus

Develop a complete, accurate and consistent method for analyzing the Cost of Quality for their organization.

Introduction to this video series. Accurately, completely, and consistently measuring your organization's cost of quality is a cornerstone to improving your process.

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The four major categories of quality costs used throughout the manufacturing and service industries.

Establish the routes to collect pertinent accounting and quality rejection data month after month.

Essential purchasing data and logical sub-group for reporting.

Interpreting and summarizing quality department payroll data.

Useful summary statistics for payroll data.

Setting up the External Quality Cost page of your report.

The key items needed for an internal quality rejection report.

Building the foundation of an accurate internal quality scrap log.

Collecting and summarizing training data.

Product costing for non-finance professionals.

Calculatingg the cost of your internal rework labor.

Merging the unit costs for your scrap and salvage into your Internal Scrap Log.

Finalizing your Internal Scrap Costs.

Build out your External Quality Costs page.

Integrating your External Quality Costs into your final report.

Integrating your Internal Quality Costs into your final report.

Integrating your Appraisal Quality Costs into your final report.

Integrating your Preventive Quality Costs into your final report.

Finalizing your Cost of Quality report and calculating your costs as a percentage of Sales.

Formatting and distribution of your report for maximum effectiveness.

Tracking your monthly quality costs for the long term.

5 Questions testing your knowledge of the lecture material.

Run charts and control charts for the major COQ categories.

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Teaches how to connect quality control knowledge and activities to a company's larger objectives, which is valuable for career advancement
Develops skills in Pareto analysis, which is a means of kickstarting continual improvement initiatives and is highly valued in quality management
Explores the four major categories of quality costs used throughout the manufacturing and service industries, providing a strong foundation
Requires Microsoft Excel, which is a common tool in business settings, but learners should ensure they have access to it
Focuses on using Excel formulas like VLOOKUP and Pivot Tables, which may require learners to have some familiarity with the software
Covers run charts and control charts for major COQ categories, which are essential tools for statistical process control and quality analysis

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cost of Quality Analysis and Reporting using Microsoft Excel with these activities:
Review Basic Accounting Principles
Reinforce your understanding of fundamental accounting principles to better grasp how quality costs are tracked and categorized.
Browse courses on Cost Accounting
Show steps
  • Review key accounting terms and concepts.
  • Practice basic journal entries and financial statement preparation.
Read 'The Goal: A Process of Ongoing Improvement'
Understand the principles of process improvement and bottleneck identification to better analyze and reduce quality costs.
Show steps
  • Read the book and take notes on key concepts.
  • Reflect on how the Theory of Constraints applies to quality cost reduction.
Excel VLOOKUP Practice
Sharpen your Excel VLOOKUP skills to efficiently summarize and analyze cost of quality data.
Show steps
  • Find or create a dataset with at least 2 tables.
  • Use VLOOKUP to combine the tables.
  • Practice using VLOOKUP with different data types.
Three other activities
Expand to see all activities and additional details
Show all six activities
Review 'Juran's Quality Handbook'
Gain a broader understanding of quality management principles and tools to enhance your cost of quality analysis.
Show steps
  • Read relevant sections of the handbook.
  • Take notes on key concepts and tools.
  • Consider how these concepts apply to your COQ reporting.
Create a Sample COQ Report
Apply your knowledge by creating a sample cost of quality report using hypothetical data.
Show steps
  • Gather hypothetical data for each of the four cost categories.
  • Create an Excel spreadsheet to organize the data.
  • Use Excel formulas and pivot tables to summarize the data.
  • Format the report for maximum impact.
Analyze COQ in a Public Dataset
Solidify your understanding by analyzing cost of quality data in a real-world dataset.
Show steps
  • Find a publicly available dataset related to manufacturing or service operations.
  • Identify and extract relevant cost data.
  • Categorize the costs into the four COQ categories.
  • Create a COQ report and analyze the findings.

Career center

Learners who complete Cost of Quality Analysis and Reporting using Microsoft Excel will develop knowledge and skills that may be useful to these careers:
Quality Engineer
As a Quality Engineer, you are responsible for designing and implementing quality control systems to ensure products meet required standards. The Cost of Quality Analysis and Reporting using Microsoft Excel course fits directly into this job. The course covers how to measure and report on quality costs, enabling you to identify areas for improvement and track the effectiveness of quality initiatives. Training from the course on cost of quality categories, data collection methods, and Excel-based report generation is essential for effectively managing and improving product quality.
Quality Assurance Analyst
As a Quality Assurance Analyst, you will be responsible for monitoring and improving the quality of products or services. This course, centered around Cost of Quality Analysis and Reporting using Microsoft Excel, is highly relevant. It can help you understand how to identify, collect, and analyze quality-related data. The course teaches the four cost of quality categories: prevention, appraisal, internal, and external. You will learn to connect your quality assurance activities to the company's financial goals. The course provides skills in data collection, Excel formula usage, and COQ report formatting, all of which build a foundation for this role.
Continuous Improvement Manager
A Continuous Improvement Manager strives to optimize processes and eliminate inefficiencies within an organization. This course, centered on Cost of Quality Analysis and Reporting using Microsoft Excel, aligns directly with the role's objectives. Understanding the financial impact of quality issues allows for targeted improvement efforts. This training in data collection related to costs, Pareto analysis, and Excel-based report generation are crucial for identifying areas with the greatest potential for improvement. Learning these skills will help ensure that improvements are sustained and contribute to the company's profitability.
Data Analyst
The Data Analyst collects, processes, and performs statistical analyses of data. This role will benefit from the Cost of Quality Analysis and Reporting using Microsoft Excel course. The course teaches how to gather raw data, summarize it in a useful way, and display trends. A Data Analyst could use these techniques to provide regular reports or to present information that has previously been unavailable. The course also covers using Excel, which is an important tool for this field. The skills developed can translate to other types of data and sources.
Process Improvement Specialist
The role of a Process Improvement Specialist is to analyze existing processes, identify areas for improvement, and implement solutions to increase efficiency and reduce waste. This course, focusing on Cost of Quality Analysis and Reporting using Microsoft Excel, can help you excel in this role. The course teaches how to measure and report on quality costs, which is essential for process improvement. It can help you understand how to collect and analyze relevant data, identify trends, and present findings in a clear and impactful way. You'll learn Excel skills to effectively build your reports.
Manufacturing Engineer
A Manufacturing Engineer optimizes manufacturing processes to improve efficiency and reduce costs. The Cost of Quality Analysis and Reporting using Microsoft Excel course helps you understand the financial impact of quality issues within manufacturing. By learning to track and analyze quality costs, you can identify areas where improvements can have the greatest impact on the bottom line. The course content on defect cost estimation, scrap data analysis, and product costing is directly applicable to the daily tasks of a manufacturing engineer, enabling data-driven decision-making for process optimization.
Operations Manager
An Operations Manager oversees the day-to-day activities of a company to ensure efficient and effective operations. The Cost of Quality Analysis and Reporting using Microsoft Excel course is beneficial. The course teaches how to identify and measure quality costs, which is crucial for optimizing operations and controlling expenses. Training on data collection, Excel-based analysis, and report formatting skills allows you to gain insights into quality-related issues and implement solutions to improve overall operational performance.
Supply Chain Analyst
The Supply Chain Analyst optimizes the flow of goods and services from suppliers to customers and this course on Cost of Quality Analysis and Reporting using Microsoft Excel will allow you to be successful. By understanding quality costs throughout the supply chain, you can identify inefficiencies and implement improvements. The course teaches how to track costs associated with defects, returns, and other quality-related issues, allowing insight into areas to improve. Skills in Excel, data analysis, and report generation are crucial for effectively managing and improving the overall supply chain.
Business Analyst
As a Business Analyst, you will analyze data to identify trends, provide insights, and help drive business decisions. This course that focuses on Cost of Quality Analysis and Reporting using Microsoft Excel is valuable to this role. You might use the skills learned in this course to analyze quality data, identify areas for improvement, and quantify the financial impact of quality initiatives. By understanding how to collect, analyze, and present quality cost data, you will be able to provide data-driven recommendations to improve business performance. Course topics such as data collection, Excel formulas, and report formatting will allow you to succeed.
Project Manager
A Project Manager plans, executes, and closes specific projects, ensuring they are completed on time, within budget, and to the required quality standards. This course on Cost of Quality Analysis and Reporting using Microsoft Excel can help a Project Manager understand the financial implications of quality decisions during a project lifecycle. By learning to track and analyze quality costs, a project manager can make informed decisions to minimize risks and maximize project success. The skills taught in the course on data collection, Excel, and report generation are applicable to any kind of project.
Financial Analyst
A Financial Analyst analyzes financial data, prepares reports, and provides insights to guide business decisions. While not directly a quality-focused role, the Cost of Quality Analysis and Reporting using Microsoft Excel course can broaden your skill set. This course helps you to understand the impact of quality on a company's bottom line. By learning to analyze quality costs, you can provide a more complete picture of a company's financial performance. The skills taught related to data collection, Excel, and report generation will allow you to add value to your role.
Compliance Officer
A Compliance Officer ensures that a company adheres to regulatory standards and internal policies. Accurate quality cost data is essential for demonstrating compliance and identifying potential risks. This course on Cost of Quality Analysis and Reporting may equip you with the skills to document and analyze quality-related expenses. By mastering data collection, analysis, and report generation, you can effectively present findings to stakeholders and support compliance efforts. The course's focus on Excel and data summarization is particularly helpful for this role.
Auditor
An Auditor examines financial records and operational processes to ensure accuracy and compliance. This course on Cost of Quality Analysis and Reporting using Microsoft Excel may support your ability to review and assess quality-related expenses. By understanding how to collect, analyze, and report quality cost data, you will be able to effectively evaluate the accuracy and reliability of a company's quality control systems. The Excel skills are very helpful for this.
Management Consultant
As a Management Consultant, you advise organizations on how to improve their performance and efficiency. Understanding cost of quality is essential for identifying areas for improvement and recommending solutions to clients. This course, Cost of Quality Analysis and Reporting using Microsoft Excel, is relevant. It should help you to effectively assess a company's quality-related expenses, identify areas where costs can be reduced, and develop strategies to improve overall performance. The course's focus on data collection, Excel formulas, and report formatting are all skills that will be helpful in your consulting engagements.
Data Scientist
Data Scientists analyze complex data sets to extract insights and solve business problems, and have advanced technical skills including statistical modeling and machine learning. While the Cost of Quality Analysis and Reporting using Microsoft Excel course has a more general focus, it may be beneficial to you. The course can help you to learn how to identify, collect, and analyze quality-related data. The Excel skills that you will learn in this class that are specific to data analysis, collection and reporting may be helpful.

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Cost of Quality Analysis and Reporting using Microsoft Excel.
This book, while not directly about cost of quality, illustrates the Theory of Constraints and how to identify and eliminate bottlenecks in a process. Understanding these principles can help you pinpoint areas where quality costs are highest. It provides a narrative approach to understanding process improvement. is commonly used in operations management courses.
This handbook provides a comprehensive overview of quality management principles and practices. It offers detailed guidance on various quality tools and techniques. It useful reference for understanding the broader context of cost of quality analysis. is commonly used by quality professionals.

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