Negoziazione e comunicazione efficace from edX

Come gestire la comunicazione quando gli interessi confliggono? Come portare avanti efficacemente dei processi di negoziazione? Questo corso fornisce le basi teoriche che sottendono alla comprensione e alla messa in pratica delle principali strategie e dei più diffusi modelli di negoziazione e di gestione del conflitto.

Parte delle lezioni sarà dedicata anche all’approfondimento di tematiche relative all’analisi dei comportamenti nelle interazioni interpersonali e della comunicazione efficace, conoscenze indispensabili per un’efficace strategia di negoziazione.

La parte teorica sarà corredata da esercitazioni pratiche attraverso un nuovo strumento informatico, un serious game, che permetterà di simulare interazioni con personaggi virtuali all’interno di una cornice protetta. Con tale strumento potrai fare un’esperienza diretta di numerosi casi negoziali.

In tal modo sarà possibile non solo apprendere concetti utili per arricchire la propria vita personale e professionale, ma anche capire meglio se stessi e comprendere come poter migliorare il proprio modo di relazionarsi con gli altri e di gestire la conflittualità.

Effective negotiation and communication

How can we direct communications when interests conflict? How can negotiation be taken forward? This course aims to provide the theoretical basis for understanding and implementing the main strategies and the most popular models for negotiation and conflict management.

Some of the lessons will be dedicated to an in-depth analysis of behaviors in interpersonal interactions, and effective communication skills, which are essential for an effective negotiating strategy. The theory part of the course will be, for the first time in an online course, accompanied by practical exercises using a new IT tool, a serious game, which will simulate interactions with virtual characters, in a protected environment.

This tool will give you direct experience of negotiation in real situations. This will make it possible to learn concepts that will enrich your personal and professional lives, and will also lead to better self-understanding, and improve the way you relate to others and manage conflict.

What's inside

Learning objectives

Apprendere diversi stili relazionali
Modelli di negoziazione
Importanza dell’ascolto e del feedback
Different communication styles

Negotiation models
The importance of listening and feedback
How to apply negotiation skills to real-world examples through a hands on tool

Apprendere diversi stili relazionali
Modelli di negoziazione
Importanza dell’ascolto e del feedback
Different communication styles
Negotiation models
The importance of listening and feedback
How to apply negotiation skills to real-world examples through a hands on tool

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Offre solide fondamenta per i principianti nello studio della negoziazione e della gestione dei conflitti

Insegna come applicare le competenze di negoziazione ad esempi del mondo reale attraverso uno strumento pratico

Impartisce conoscenze pratiche e approfondite sulla gestione dei conflitti

Sviluppa capacità di comunicazione e ascolto efficaci, essenziali per i negoziati

Esplora diversi stili di relazione, fornendo una comprensione più profonda delle dinamiche interpersonali

Richiede una conoscenza pregressa di comunicazione e negoziazione

Reviews summary

Negoziazione efficace attraverso la comunicazione strategica

Questo corso online sulla negoziazione e la comunicazione efficace fornisce basi teoriche approfondite e opportunità pratiche per migliorare le proprie capacità negoziali e di comunicazione. Gli studenti apprezzano la combinazione di lezioni teoriche ed esercitazioni pratiche, che consente loro di applicare direttamente le conoscenze acquisite. Il corso è ben organizzato e presenta concetti in modo chiaro e coinvolgente.

Gli studenti trovano il corso ben strutturato e informativo.

"The explanations were interesting and well structured."

"This course aims to provide the theoretical basis for understanding and implementing the main strategies and the most popular models for negotiation and conflict management."

"I feel I learned a lot."

Gli studenti apprezzano l'opportunità di applicare le conoscenze acquisite a situazioni del mondo reale.

"Apprendere diversi stili relazionali"

"- Modelli di negoziazione"

"- Importanza dell’ascolto e del feedback"

"- Different communication styles"

"- Negotiation models"

"- The importance of listening and feedback"

"- How to apply negotiation skills to real-world examples through a hands on tool"

Gli studenti trovano il corso ben organizzato e facile da seguire.

"La parte teorica sarà corredata da esercitazioni pratiche attraverso un nuovo strumento informatico, un serious game, che permetterà di simulare interazioni con personaggi virtuali all’interno di una cornice protetta."

"The program is well organized."

"Alternating speaker format is refreshing."

La maggior parte degli studenti assegna al corso 4 o 5 stelle.

Gli studenti apprezzano le esercitazioni pratiche che consentono loro di applicare le conoscenze acquisite.

"Con tale strumento potrai fare un’esperienza diretta di numerosi casi negoziali."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Negoziazione e comunicazione efficace with these activities:

Seguire un corso online o un workshop sulla negoziazione

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Ci sono molte risorse online e workshop disponibili che possono aiutarti a migliorare le tue capacità negoziali. Seguirne uno prima o durante il corso ti fornirà informazioni aggiuntive.

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Ricerca corsi o workshop online sulla negoziazione
Scegli un corso o workshop adatto al tuo livello di competenza
Completa il corso o il workshop

Creare un piano di negoziazione per una situazione specifica

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Creare un piano di negoziazione ti aiuterà a organizzare i tuoi pensieri, identificare i tuoi obiettivi e sviluppare strategie per raggiungere un risultato favorevole.

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Identifica la situazione di negoziazione specifica
Analizza gli interessi e gli obiettivi delle parti coinvolte
Sviluppa una strategia di negoziazione
Prepara un piano di negoziazione scritto

Esercitarsi nella simulazione di negoziazione

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La pratica è essenziale per migliorare le tue capacità negoziali. Simulare la negoziazione ti aiuterà a sviluppare fiducia e a mettere in pratica le tecniche apprese.

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Identifica un partner per esercitarti
Scegli uno scenario di negoziazione
Interpreta ruoli diversi nella simulazione
Ricevi feedback e analisi

Two other activities

Expand to see all activities and additional details

Show all five activities

Partecipare a un gruppo di studio con altri studenti

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Discutere i concetti negoziati con i tuoi colleghi ti aiuterà a comprendere meglio il materiale e a identificare le aree in cui è necessario migliorare.

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Trova altri studenti che sono interessati a formare un gruppo di studio
Pianifica riunioni regolari
Discuti i concetti del corso e condividi le tue esperienze
Aiutati a vicenda a prepararti per gli esami

Fare volontariato in un'organizzazione che promuove la risoluzione dei conflitti

Show steps

Fare volontariato in un'organizzazione che promuove la risoluzione dei conflitti ti darà un'esperienza pratica delle tecniche di negoziazione e mediazione.

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Trova un'organizzazione che promuove la risoluzione dei conflitti nella tua comunità
Contatta l'organizzazione e informati sulle opportunità di volontariato
Partecipa alle attività di volontariato
Chiedi feedback e analisi sul tuo lavoro

Career center

Learners who complete Negoziazione e comunicazione efficace will develop knowledge and skills that may be useful to these careers:

Conflict Resolution Specialist

Conflict Resolution Specialists are experts at defusing conflict and building consensus among diverse parties. To succeed in this role, having refined negotiation techniques and skills are vital. This course in Effective Negotiation and Communication can help build a foundation in conflict management strategies and models, including how to apply these models effectively.

See salaries and explore the career path for Conflict Resolution Specialist

Mediator

Mediators help disputing parties to reach an agreement that is fair and beneficial to both parties. This course can provide the theoretical framework to aid in understanding mediation principles and models. Additionally, the course will help develop strong interpersonal communication and effective negotiation skills, which are key for Mediators to navigate a wide range of parties and interests.

See salaries and explore the career path for Mediator

Arbitrator

Arbitrators make binding decisions in disputes between parties. Being able to understand and leverage negotiation and conflict management strategies can help Arbitrators form fair rulings. This course also explores effective communication techniques and the analysis of interpersonal behaviors, which is particularly relevant for Arbitrators who need to effectively interact with and understand the parties involved in a dispute.

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Diplomat

Diplomats represent their countries' interests abroad, negotiating with foreign governments and international organizations. Effective negotiation and communication is paramount to building and maintaining critical international relations and agreements. This course will help diplomats build on their negotiation skillset and grow their understanding of different communication styles. The course also analyzes international relations, an area of study particularly relevant to the work of a Diplomat.

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Human Resources Manager

Human Resources Managers are responsible for managing a company's employees. A key part of this role involves negotiating and managing conflict resolution among employees and management. This course provides a comprehensive foundation in negotiation and conflict management. Additionally, the course covers effective interpersonal communication, a key skill for Human Resources Managers who must interact with a wide range of individuals, from entry-level employees to senior management.

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Sales Manager

Sales Managers lead sales teams and are responsible for achieving sales targets. Being an effective negotiator is fundamental for a Sales Manager, as it is often their job to close deals. The course in Effective Negotiation and Communication will help Sales Managers hone their negotiation strategies and models. Moreover, this course places special emphasis on interpersonal skills and communication, particularly active listening and providing feedback, which is essential for building strong and lasting relationships with clients.

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Journalist

Journalists gather, analyze, and report on news and current events. They often need to interview sources, conduct research, and write articles or create broadcasts that are informative and engaging. Being able to negotiate for access to information and effectively communicate with sources is key to success in this role. This course will help build a strong foundation in interpersonal communications and negotiation.

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Public Relations Specialist

Public Relations Specialists manage the public image of companies, organizations, and individuals. These professionals need to be able to negotiate with the media, clients, and other stakeholders. This course may be helpful for those wishing to pursue a career in Public Relations, as it will provide a foundation in negotiation, conflict management, and effective communication.

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Marketing Manager

Marketing Managers develop and execute marketing campaigns. Negotiation skills are highly valued in marketing roles. Particularly, marketers need to be able to negotiate with vendors, clients, and other stakeholders. This course will help build these negotiation skills and provide a solid foundation in interpersonal communication, which is key for managing a team and interacting with clients.

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Event Manager

Event Managers plan and execute events such as conferences, weddings, and corporate functions. They need to be able to negotiate with vendors, clients, and other stakeholders. This course may be useful for those who wish to pursue a career in Event Management, providing a foundation in negotiation and covering effective interpersonal skills that are essential for building strong relationships in this field.

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Customer Service Manager

Customer Service Managers oversee customer service operations. These professionals need to be able to negotiate with customers, resolve complaints, and manage a team of customer service representatives. This course may be helpful for those who wish to pursue a career in Customer Service Management, providing a foundation in negotiation and conflict management. It also covers effective communication skills, essential for interacting with a wide range of individuals.

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Project Manager

Project Managers plan and execute projects. They need to be able to negotiate with stakeholders, manage resources, and track progress. This course will help build negotiation skills and provides a foundation in managing interpersonal relationships. Additionally, the course covers active listening and providing feedback which is essential for fostering strong team dynamics and stakeholder management.

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Business Analyst

Business Analysts analyze business processes and make recommendations for improvement. They need to be able to communicate effectively with stakeholders and negotiate solutions. This course will help build communication skills and provides a foundation in negotiation and conflict management.

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Management Consultant

Management Consultants advise organizations on how to improve their performance. They need to be able to negotiate with clients and stakeholders. This course will help build negotiation skills and may be useful for those who wish to pursue a career in Management Consulting, as it provides a foundation in negotiation, conflict management, and effective communication.

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Lawyer

Lawyers advise clients on legal matters and represent them in court. They need to be able to negotiate with opposing counsel and clients. This course may be helpful for those who wish to pursue a career in Law, providing a foundation in negotiation and conflict management. The course will also be beneficial to those interested in practicing corporate or international law, as it covers negotiation models and strategies particularly relevant for these fields.

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