Whatsapp Business : For Better Business Growth & Management from Udemy

What's inside

Learning objectives

You will learn basics of whatsapp business which will help you improve your productivity

Better business management

You will learn basics of whatsapp business which will help you improve your productivity
Better business management

Syllabus

Introduction

Today everyone has a smartphone and these three apps that are always there on each smartphone

Facebook
Youtube
Whatsapp

Whatsapp Business is a useful app to keep in direct touch with your customers who are looking for instant information regarding your business, product or service. And this tool can be harnessed to reach out to your customers and improve customer relations and sales

In this course, you will learn what is WhatsApp Business from installing it to mastering it so you can automate and communicate with numerous customers simultaneously

This course will enable you to reach out to your existing customers, leads and keep them updated, regarding your business product and services to help you communicate with new leads who want more information.

Hi, I am Amborish Nath, Entrepreneur and founder of SkillYogi.com

For the past 5 years, I have successfully built 2 businesses from scratch and helped numerous customers across the world and have leveraged to communicate using Whatsapp Business to help our business grow with low investment

Join me in this course so you can learn and become an expert in Whatsapp Business to help you grow your business

Installing Whatsapp Business on Your Phone from Play Store

Whatsapp Business Account Is Shown As A Business Entity With All Details Pertaining To A Business Like Opening Hours, Website, Location, Address Etc

Whatsapp Business Has The Option Of Labels Which Helps You To Identify Customers/leads

Away, Greeting Messages And Quick Replies Help You Address Customers Better

Whatsapp Business Is A Useful App To Keep In Direct Touch With Your Customers Who Are Looking For Instant Information Regarding Your Business, Product Or Service. And This Tool Can Be Harnessed To Reach Out To Your Customers And Improve Customer Relations And Sales

Setting Business Hours And Other Details

Why You Should Judiciously Check All Details

How To Add One And Remember Easily

Adding Too Many Quick Replies Might Be Confusing And Remembering Them Will Be An Issue In The Long Run. You Can Use Simple Terms Using 1,2 Or 3 Letters To Remember Correctly Such As /Ey,/wd,/sh Or Single-digit Quick Replies Which Are Easier To Find And Type On The Keyboard

How To Use Quick Replies Very Easily

How To Use Replies To Interact With Customers Easily And Quickly

How To Open Whatsapp Business Web Easily

How To Avoid Misuse

Using Quick Replies With Whatsapp Business Web

Country Code To Keep In Mind Before Messaging

How To Create A Broadcast List Using The Saved Contact Number

How To Use The Broadcast List To Spam/market Easily And Directly - Mention 100 Sms Limit

Why Use Labels

How To Create Labels Easily And Maintain

Group Creation

Group Admin And Other Features

Sharing Group Joining Links And Other Tips

Sending Documents

Sending Images

Sending Videos - Size Etc

Using Keyword To Search For Something Specific

How To Use And Create A Proper Display Picture

Status Usage To Reach As Marketing

Last Seen And Blue Tick Usage

Final Thoughts

How this skill will help your career?

Getting A Job

Job As A Customer Service Agent

Apply And Work As Va For Other Countries

Starting A Business

Customer Service

Team Mgmt

Keep Track Of All Conversation

Self-employed

Customer Service

Team Mgmt Using Groups

Client Communication Etc

Keeping Track Of All Details

Job As A Customer Service Agent

Apply And Work As Va For Other Countries

Customer Service

Team Mgmt

Keep Track Of All Conversation

Customer Service

Team Mgmt Using Groups

Client Communication Etc

Keeping Track Of All Details

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches how to leverage WhatsApp Business for customer communication, which can be a cost-effective strategy for small businesses with limited marketing budgets

Explores features like quick replies and labels, which are useful for managing customer interactions efficiently and improving response times

Covers the use of WhatsApp Business Web, enabling virtual assistants to manage client communications effectively from a computer

Discusses the use of broadcast lists for marketing, but also cautions against spamming, which is important for ethical marketing practices

Starts with installing WhatsApp Business, which is helpful for users who are new to the app and its features

Highlights potential career paths such as customer service agent and virtual assistant, demonstrating the practical applications of the skills learned

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Whatsapp Business : For Better Business Growth & Management with these activities:

Review Basic Marketing Concepts

Show steps

Reinforce your understanding of basic marketing principles to better leverage WhatsApp Business for business growth and customer management.

Browse courses on Marketing Fundamentals

Show steps

Review key marketing terms and concepts.
Research different marketing strategies.
Identify your target audience.

Set Up a WhatsApp Business Profile

Show steps

Gain hands-on experience by setting up a complete WhatsApp Business profile for a hypothetical or real business.

Show steps

Download and install WhatsApp Business.
Create a business profile with all relevant details.
Configure business hours and automated messages.
Organize contacts using labels.

Crafting Effective Quick Replies

Show steps

Improve your efficiency by practicing the creation of quick replies for common customer inquiries.

Show steps

Identify frequently asked questions.
Write concise and helpful quick replies.
Test quick replies with sample scenarios.

Four other activities

Expand to see all activities and additional details

Show all seven activities

Explore Advanced WhatsApp Business Features

Show steps

Deepen your understanding by exploring advanced features like API integrations and catalog management through online tutorials.

Show steps

Research WhatsApp Business API documentation.
Find tutorials on catalog management.
Experiment with different features.

Design a WhatsApp Business Marketing Campaign

Show steps

Develop a comprehensive marketing campaign using WhatsApp Business features to promote a product or service.

Show steps

Define campaign goals and target audience.
Create engaging message templates and quick replies.
Plan broadcast lists and group strategies.
Outline a schedule for sending messages.

Read 'Contagious: Why Things Catch On'

Show steps

Learn how to create viral content and apply those principles to your WhatsApp Business marketing strategy.

View Invisible Influence: The Hidden Forces that... on Amazon

Show steps

Read the book and take notes on key concepts.
Identify how these concepts apply to WhatsApp Business.
Brainstorm ideas for viral WhatsApp campaigns.

Analyze WhatsApp Business Analytics

Show steps

Improve your campaign performance by analyzing WhatsApp Business analytics and creating a report with actionable insights.

Show steps

Gather data from WhatsApp Business analytics.
Identify key metrics and trends.
Create a report summarizing your findings.
Recommend improvements based on the analysis.

Career center

Learners who complete Whatsapp Business : For Better Business Growth & Management will develop knowledge and skills that may be useful to these careers:

Small Business Owner

A Small Business Owner is responsible for managing all aspects of their business including sales, customer relations, and marketing. This course may be useful for small business owners since it focuses on using Whatsapp Business to improve customer relations and manage communications. The course demonstrates methods for automating responses, reaching out to leads, and keeping customers updated about products and services. Learning to use Whatsapp Business is directly useful for a small business owner looking to grow their business using low investment methods.

See salaries and explore the career path for Small Business Owner

Customer Service Representative

A Customer Service Representative interacts directly with customers, addressing inquiries and resolving issues. This course on Whatsapp Business may be useful for a customer service representative, as it teaches how to use the app to communicate with customers, automate responses, and manage customer interactions. By mastering Whatsapp Business, a customer service professional can improve their ability to provide efficient support and maintain high customer satisfaction. This course also introduces the use of labels for identifying and managing different customer groups.

See salaries and explore the career path for Customer Service Representative

Client Relationship Manager

A Client Relationship Manager focuses on building and maintaining strong relationships with clients to ensure customer satisfaction and retention. This course on Whatsapp Business may be useful for a client relationship manager, as it teaches how to use the app to keep in direct contact with clients, provide support, and send updates. The course content on using labels, setting up greeting messages, and quick replies, directly relates to a client relationship manager's day to day work.

See salaries and explore the career path for Client Relationship Manager

Account Manager

An Account Manager builds and maintains relationships with clients, ensuring their needs are met and identifying new opportunities for growth. This course on WhatsApp Business is useful for an account manager who needs to communicate directly with many clients, providing updates and addressing queries. The course covers how to automate responses, use quick replies, and manage communication efficiently, which benefits account managers. In particular, the course's lessons on using labels to track clients is directly useful.

See salaries and explore the career path for Account Manager

Communications Coordinator

A Communications Coordinator manages the flow of information both internally and externally with clients. A Communications Coordinator can learn to use Whatsapp Business to make communications efficient and track interactions with clients. The course covers using labels, quick replies, and broadcast lists, which all help to reach out to customers and manage communication efficiently. The course may directly enable a communications coordinator to track client details.

See salaries and explore the career path for Communications Coordinator

Sales Associate

A Sales Associate assists customers in purchasing products or services, often interacting directly with them. This course on Whatsapp Business may help Sales Associates keep in touch with prospective and existing customers, answer questions, and deliver product information via the app. The course covers techniques that can help sales associates improve their ability to communicate with clients and move them through the sales funnel. The course's discussion of labels also helps a sales associate to organize leads.

See salaries and explore the career path for Sales Associate

Business Development Representative

A Business Development Representative focuses on generating new leads and opportunities for a company's products or services. This course on WhatsApp Business introduces a tool that may help a business development representative to connect directly with leads and potential clients. The course covers methods to reach out to new leads and keep them updated on business offerings, which may be useful for business development. This course may help you improve business growth through customer relations and sales.

See salaries and explore the career path for Business Development Representative

Virtual Assistant

A Virtual Assistant provides administrative, technical, or creative assistance to clients from a remote location. A virtual assistant could use skills learned in this course to handle customer inquiries, manage communications, and organize customer data via Whatsapp Business. The course teaches valuable techniques in leveraging the app to communicate with numerous clients simultaneously. This course may also help virtual assistants by teaching them to manage client chats using labels and quick responses, allowing them to provide more efficient support.

See salaries and explore the career path for Virtual Assistant

Ecommerce Specialist

An ECommerce Specialist manages online sales, customer interactions, and promotional activities for online businesses. This course, focusing on Whatsapp Business, may help an ecommerce specialist improve their customer engagement and communication strategies. The course shows how to use Whatsapp to address customer inquiries, automate responses, and manage interactions. The course's focus on using WhatsApp to manage customer communication directly relates to the work of an ecommerce specialist.

See salaries and explore the career path for Ecommerce Specialist

Social Media Manager

A Social Media Manager is responsible for planning, implementing, and managing a company's social media strategy. This course focusing on Whatsapp Business, helps a social media manager learn how to use the app to directly engage with customers, sharing updates and answering questions. The course teaches the value of using WhatsApp as a tool for customer communication, which social media managers can leverage to enhance customer relationships and improve sales. The course also covers using labels to help organize customer communications.

See salaries and explore the career path for Social Media Manager

Community Manager

A Community Manager builds and maintains a positive relationship with a company's online community. A community manager may find this course on Whatsapp Business useful, as it introduces a way to directly communicate with and engage community members. The course content helps a community manager learn to reach out to new members, keep existing members updated and address concerns. The course may also help a community manager to organize communication with various groups.

See salaries and explore the career path for Community Manager

Digital Marketing Assistant

A Digital Marketing Assistant provides support for digital marketing campaigns and activities, including managing social media accounts and tracking customer interactions. This course on Whatsapp Business may be useful for a digital marketing assistant, as it introduces a new avenue for customer communication and engagement. The course's guidance on using broadcast lists and status updates to reach a marketing audience may be particularly helpful for a digital marketing assistant.

See salaries and explore the career path for Digital Marketing Assistant

Project Coordinator

A Project Coordinator assists in the planning and execution of projects, often involving communication with various stakeholders. This course on Whatsapp Business shows a project coordinator how to keep stakeholders updated and organized during projects. The course content may be useful for project coordinators by teaching them to keep detailed records of client interactions. The courses’s introduction to group creation and contact management are also directly useful to a project coordinator.

See salaries and explore the career path for Project Coordinator

Marketing Specialist

A Marketing Specialist develops and implements marketing strategies to promote a company's products or services. This course on WhatsApp Business is helpful for a marketing specialist by teaching them to reach out to customers with tailored messages and updates. This course may also allow a marketing specialist to explore new avenues for customer communication and engagement. The course's guidance on using broadcast lists is also helpful to a marketing specialist hoping to do promotional outreach.

See salaries and explore the career path for Marketing Specialist

Business Consultant

A Business Consultant provides expert advice to businesses to help them improve their performance and achieve their goals. This course on Whatsapp Business is helpful because it introduces the consultant to an efficient tool for managing client communications. The course showcases the value of using the app for customer relations and sales, which are key areas a business consultant might focus on. A consultant might recommend using WhatsApp to improve customer relations.

See salaries and explore the career path for Business Consultant

Whatsapp Business

For Better Business Growth & Management

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