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Oksana Hoeckele
and
Seph Robinson
As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities and know how to appropriately map the right solution for each unique use case. You'll gain familiarity with the AWS cloud infrastructure, support methods, and mitigation techniques. The course begins with a review of AWS infrastructure, including a review of the foundational compute, networking, storage and database services. You'll then get introduced to the troubleshooting mindset and learn about the tools available and the importance of making a plan. You'll then get the details on troubleshooting with AWS services (Amazon EC2, Amazon Lambda, Amazon VPC) before closing the course with preventative controls and scenarios when using Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations. By completion of this course, you'll be well-versed in listening to a customer's cloud technology concerns and how to best position the most efficient and cost-effective solution.
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What's inside
Syllabus
Module 1: Troubleshoot Cloud-Related Issues
Welcome to the first module of Providing Technical Support for AWS Workloads. In this module, you gain the fundamental knowledge and skills necessary to troubleshoot cloud-related issues. You begin the module by reviewing the basics of the AWS infrastructure. After that, you learn about AWS Support methods and how to identify paths that work best for your customers’ needs. Lastly, you examine troubleshooting techniques and resources. As part of this process, you also find out how to contact AWS Support and use available resources to search for answers.
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Syllabus
Module 1: Troubleshoot Cloud-Related Issues
Welcome to the first module of Providing Technical Support for AWS Workloads. In this module, you gain the fundamental knowledge and skills necessary to troubleshoot cloud-related issues. You begin the module by reviewing the basics of the AWS infrastructure. After that, you learn about AWS Support methods and how to identify paths that work best for your customers’ needs. Lastly, you examine troubleshooting techniques and resources. As part of this process, you also find out how to contact AWS Support and use available resources to search for answers.
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Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Explores AWS infrastructure, which is standard in cloud computing
Develops troubleshooting skills and knowledge, which are core skills for resolving technical issues
Taught by Oksana Hoeckele and Seph Robinson, who are experienced cloud consultants
Provides a comprehensive study of AWS troubleshooting best practices
Examines AWS services such as EC2, Lambda, VPC, and S3, which are highly relevant to cloud computing
May require experience with cloud computing concepts
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Reviews summary
Practical aws technical support fundamentals
According to learners, this course is a highly practical and well-structured program for those in or aspiring to technical support roles in AWS. Many find the troubleshooting scenarios to be realistic and immediately applicable, particularly appreciating the focus on preventative controls and the utility of hands-on labs. While providing a solid overview and clear explanations, some experienced students felt that the foundational review in Module 1 was basic and wished for deeper coverage on advanced or enterprise-scale troubleshooting, indicating it might be better for those newer to AWS operations. A few noted the pace of Module 3 felt rushed.
Best suited for those newer to AWS operations.
"I felt some parts of Module 1 were a bit basic for me, but overall a good refresher."
"This course is better for those newer to AWS operations than experienced folks looking to upskill."
"The foundational review in Module 1 was a bit redundant if you already have AWS certs. I was hoping for more specific case studies related to high-scale or enterprise environments."
The course follows a logical and well-organized structure.
"The course structure is logical and easy to follow."
"Very well organized."
"The instructors did a great job explaining complex concepts clearly."
Provides essential skills for cloud support roles.
"Excellent course for anyone in a support role or aspiring to be."
"As a new cloud consultant, this course was exactly what I needed. It connected the dots between theoretical knowledge and real-world support challenges."
"This definitely boosts my confidence in providing support to customers."
Focuses on real-world issues and effective solutions.
"The troubleshooting scenarios are very realistic, and I particularly appreciated the focus on preventative controls."
"Module 2's deep dive into EC2, Lambda, and VPC common issues was very practical."
"Super practical! The real-life scenarios really helped me understand how to approach common AWS issues."
Some find the pace in later modules challenging.
"My main feedback would be that the pace felt a bit rushed in Module 3, making it hard to absorb everything without pausing often."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Providing Technical Support for AWS Workloads with these
activities:
Organize course materials
Show steps
Organize and review course materials to enhance your understanding and retention of the course content.
Show steps
-
Gather all course materials, including notes, assignments, and quizzes.
-
Review and highlight key concepts and takeaways from each material.
-
Create a system for organizing and storing the materials for easy access.
-
Review the organized materials regularly to reinforce your learning.
Review cloud computing concepts
Show steps
Review fundamental cloud computing concepts to strengthen your understanding of the course material.
Browse courses on
Cloud Computing
Show steps
-
Identify and define the key concepts of cloud computing, such as elasticity, scalability, and virtualization.
-
Explore the different types of cloud services, such as IaaS, PaaS, and SaaS.
-
Understand the benefits and challenges of cloud computing.
Attend AWS meetups or conferences
Show steps
Attend AWS meetups or conferences to connect with industry professionals and learn about the latest AWS trends and best practices.
Browse courses on
AWS
Show steps
-
Identify and register for upcoming AWS meetups or conferences.
-
Prepare questions and topics you would like to discuss with other attendees.
-
Attend the event and actively participate in discussions and networking opportunities.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Complete AWS tutorials
Show steps
Follow guided tutorials to gain hands-on experience with AWS services and reinforce your learning.
Show steps
-
Choose a tutorial that aligns with the topics you are covering in the course.
-
Follow the tutorial step-by-step, taking notes of key concepts and commands.
-
Experiment with the AWS console and CLI to apply what you have learned.
Help other students with AWS troubleshooting
Show steps
Share your knowledge and assist other students with AWS troubleshooting issues to solidify your understanding and develop your troubleshooting skills.
Show steps
-
Identify opportunities to assist other students through discussion forums or study groups.
-
Review the student's issue and provide clear and concise explanations.
-
Guide the student through the troubleshooting process and help them identify solutions.
Solve AWS troubleshooting scenarios
Show steps
Practice troubleshooting common AWS issues through hands-on exercises to deepen your understanding and develop problem-solving skills.
Show steps
-
Identify a troubleshooting scenario that is relevant to the course material.
-
Analyze the scenario and identify potential causes of the issue.
-
Implement solutions to resolve the issue and verify that the issue is resolved.
Create an AWS troubleshooting guide
Show steps
Create a comprehensive guide that documents common AWS troubleshooting scenarios and solutions to enhance your understanding and retention.
Show steps
-
Identify the most common AWS troubleshooting scenarios you have encountered or researched.
-
Gather information on the causes, symptoms, and solutions for each scenario.
-
Organize the information into a clear and concise guide.
-
Share your guide with others to contribute to the AWS community.
Contribute to open-source AWS projects
Show steps
Contribute to open-source AWS projects to gain practical experience, enhance your technical skills, and build your portfolio.
Browse courses on
AWS
Show steps
-
Identify open-source AWS projects that align with your interests and skills.
-
Review the project documentation and identify areas where you can contribute.
-
Follow the project's contribution guidelines and make code changes.
-
Submit your contributions for review and merge.
Organize course materials
Show steps
Organize and review course materials to enhance your understanding and retention of the course content.
Show steps
Show steps
Show steps
- Gather all course materials, including notes, assignments, and quizzes.
- Review and highlight key concepts and takeaways from each material.
- Create a system for organizing and storing the materials for easy access.
- Review the organized materials regularly to reinforce your learning.
Review cloud computing concepts
Show steps
Review fundamental cloud computing concepts to strengthen your understanding of the course material.
Browse courses on
Cloud Computing
Show steps
Show steps
Show steps
- Identify and define the key concepts of cloud computing, such as elasticity, scalability, and virtualization.
- Explore the different types of cloud services, such as IaaS, PaaS, and SaaS.
- Understand the benefits and challenges of cloud computing.
Attend AWS meetups or conferences
Show steps
Attend AWS meetups or conferences to connect with industry professionals and learn about the latest AWS trends and best practices.
Browse courses on
AWS
Show steps
Show steps
Show steps
- Identify and register for upcoming AWS meetups or conferences.
- Prepare questions and topics you would like to discuss with other attendees.
- Attend the event and actively participate in discussions and networking opportunities.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Complete AWS tutorials
Show steps
Follow guided tutorials to gain hands-on experience with AWS services and reinforce your learning.
Show steps
Show steps
Show steps
- Choose a tutorial that aligns with the topics you are covering in the course.
- Follow the tutorial step-by-step, taking notes of key concepts and commands.
- Experiment with the AWS console and CLI to apply what you have learned.
Help other students with AWS troubleshooting
Show steps
Share your knowledge and assist other students with AWS troubleshooting issues to solidify your understanding and develop your troubleshooting skills.
Show steps
Show steps
Show steps
- Identify opportunities to assist other students through discussion forums or study groups.
- Review the student's issue and provide clear and concise explanations.
- Guide the student through the troubleshooting process and help them identify solutions.
Solve AWS troubleshooting scenarios
Show steps
Practice troubleshooting common AWS issues through hands-on exercises to deepen your understanding and develop problem-solving skills.
Show steps
Show steps
Show steps
- Identify a troubleshooting scenario that is relevant to the course material.
- Analyze the scenario and identify potential causes of the issue.
- Implement solutions to resolve the issue and verify that the issue is resolved.
Create an AWS troubleshooting guide
Show steps
Create a comprehensive guide that documents common AWS troubleshooting scenarios and solutions to enhance your understanding and retention.
Show steps
Show steps
Show steps
- Identify the most common AWS troubleshooting scenarios you have encountered or researched.
- Gather information on the causes, symptoms, and solutions for each scenario.
- Organize the information into a clear and concise guide.
- Share your guide with others to contribute to the AWS community.
Contribute to open-source AWS projects
Show steps
Contribute to open-source AWS projects to gain practical experience, enhance your technical skills, and build your portfolio.
Browse courses on
AWS
Show steps
Show steps
Show steps
- Identify open-source AWS projects that align with your interests and skills.
- Review the project documentation and identify areas where you can contribute.
- Follow the project's contribution guidelines and make code changes.
- Submit your contributions for review and merge.
Career center
Learners who complete Providing Technical Support for AWS Workloads will develop knowledge and skills
that may be useful to these careers:
IT Support Specialist
IT Support Specialist
If you take the position of IT Support Specialist, one of your top roles is to provide technical support for cloud-related issues, which you will learn how to do in this course. You will learn the basics of the AWS infrastructure, and how to deal with AWS Support methods, such as making plans to solve technical issues and identifying paths that work best for customers’ needs.
Network Engineer
Network Engineer
As a Network Engineer, you will need to troubleshoot AWS services, such as Amazon Elastic Compute Cloud service (Amazon EC2), AWS Lambda, and Amazon Virtual Private Cloud (Amazon VPC). This course may be helpful, as you will learn about these services and how to identify and solve root causes of issues.
Systems Administrator
Systems Administrator
In the role of Systems Administrator, you will need to have knowledge of how to troubleshoot scenarios and implement preventative measures to avoid encountering common issues. This course covers preventative measures you can take to avoid encountering common issues in Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), AWS Identity and Access Management (IAM), and AWS Organizations. These are important to learn in order to be successful in this role.
Cloud Architect
Cloud Architect
If you become a Cloud Architect, you will need to understand the types of services available for cloud-related issues and their capabilities. You will also need to know how to map the right solution for each unique use case. This course covers these topics and can help you build a foundation as a Cloud Architect.
DevOps Engineer
DevOps Engineer
DevOps Engineers troubleshoot cloud-related issues as one of their main job duties. This course is helpful in understanding the troubleshooting techniques and resources needed to solve these issues, along with helping you build a foundation in the AWS infrastructure. These skills will help you enter and advance within DevOps.
Cloud Security Analyst
Cloud Security Analyst
You will need a solid understanding of the AWS infrastructure and how to troubleshoot AWS services in order to be successful as a Cloud Security Analyst. This course covers these topics, and can help you build the knowledge you will need to be successful in this role.
Cloud Solutions Architect
Cloud Solutions Architect
One of your main duties as a Cloud Solutions Architect is to evaluate existing business solutions and offer more efficient cloud resources to companies of various sizes. This course may be helpful, as it will help you understand the types of services available for cloud-related issues and their capabilities, so that you can offer the most efficient solutions to clients.
IT Consultant
IT Consultant
As an IT Consultant, you will help companies solve technical support issues for AWS workloads. This course can help build a foundation in understanding the AWS infrastructure, along with troubleshooting techniques and resources, which can help you support clients with their cloud-related issues.
Software Developer
Software Developer
If you become a Software Developer, you will need to troubleshoot AWS services, such as Amazon Elastic Compute Cloud service (Amazon EC2), AWS Lambda, and Amazon Virtual Private Cloud (Amazon VPC). This course may be helpful, as you will learn about these services and how to identify and solve root causes of issues.
Database Administrator
Database Administrator
Database Administrators need to have knowledge of how to prevent and troubleshoot common issues in Amazon Relational Database Service (Amazon RDS). This course covers preventative measures and troubleshooting techniques related to RDS, and can help you succeed as a Database Administrator.
IT Manager
IT Manager
IT Managers need to understand how to troubleshoot cloud-related issues. This course covers troubleshooting techniques and resources which can help IT Managers be successful.
Security Engineer
Security Engineer
As a Security Engineer, you will need to have a solid understanding of the AWS infrastructure and how to troubleshoot AWS services. This course covers these topics, and can help you build the knowledge you will need to be successful in this role.
Technical Support Engineer
Technical Support Engineer
If you become a Technical Support Engineer, you will deal with providing technical support for cloud-related issues. This course can help you build a foundation for success in this role, as it will teach you the basics of the AWS infrastructure, AWS Support methods, and important troubleshooting techniques and resources.
Cloud Engineer
Cloud Engineer
As a Cloud Engineer, you will need to have knowledge of how to troubleshoot cloud-related issues. This course covers troubleshooting techniques and resources which can help Cloud Engineers be successful.
Infrastructure Engineer
Infrastructure Engineer
Infrastructure Engineers need to have knowledge of the AWS infrastructure and how to troubleshoot AWS services. This course can be helpful as it will teach you the basics of the AWS infrastructure and how to troubleshoot AWS services, such as Amazon Elastic Compute Cloud service (Amazon EC2), AWS Lambda, and Amazon Virtual Private Cloud (Amazon VPC).
For more career information including salaries, visit:
OpenCourser.com/course/uxi99d/providing
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Providing Technical Support for AWS Workloads.
Provides a detailed overview of troubleshooting AWS services, including Amazon EC2, Amazon Lambda, and Amazon VPC. It valuable resource for anyone looking to learn more about troubleshooting cloud-related issues.
Provides a collection of recipes for common AWS systems administration tasks, including managing users, groups, and permissions. It useful reference for anyone who is responsible for managing AWS environments.
Provides comprehensive coverage of the AWS Certified Solutions Architect - Associate (SAA-C02) exam objectives. It would be helpful as a reference to learners who are using this course to prepare for the exam.
Provides an overview of AWS services, including how to use them to build and manage cloud-based applications. It useful reference for anyone who is new to AWS.
Save
Provides a comprehensive overview of cloud computing concepts and architecture, providing foundational knowledge for learners new to the field.
Provides a general overview of AWS and its services, providing foundational knowledge for learners new to AWS.
Provides a comprehensive overview of AWS and its services, providing foundational knowledge for learners new to AWS.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/uxi99d/providing
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Effort
2-4 hours per week
Level
Introductory
Via
Coursera
Institution
Amazon Web Services
Instructors
Oksana Hoeckele
Seph Robinson
Language
English
Transcripts
Español
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Português
Deutsch
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فارسی
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پښتو
آذربایجان دیلی
This course belongs to a
collection
called
AWS Cloud Technology Consultant. It's comprised of eight courses:
- Providing Technical Support for AWS Workloads (viewing)
- Automation in the AWS Cloud
- Skills for Working as an AWS Cloud Consultant
- Capstone: Following the AWS Well Architected Framework
- DevOps on AWS and Project Management
- Introduction to Information Technology and AWS Cloud
- Developing Applications in Python on AWS
- Data Analytics and Databases on AWS
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